Évaluations des clients Compass Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Compass Self Storage
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Kayla J. le
Justin (?) the representative that we returned the truck too was great! Super professional, friendly and helpful with the actual return, explaining the bill, came outside to greet us upon arrival. Above and beyond what you would expect for customer service.
Estelle B. le
The first van I rented was in pristine condition, but the second one was filthy. The bed of the van was covered in a sticky substance and there was a funky smell, like something spilled and someone tried to cover it up with air freshener.
Minerva M. le
The young man who take care of order was very polite and pleasant.
robert S. le
Excellent all the way around!
Janice D. le
I was not made aware that if I returned my vehicle after hours I should keep my key until I completed the return process due to needing to take pics of gas gage etc I had to guess at everything and take random pics. I called a few times the following day and was assured that someone would recheck my info, I know that I underestimated how much gas etc and was charged and never credited, Very disappointed!!!
Abigail D. le
I WILL DEFINITELY GO BACK SOOOOOOOON! THEY ARE GREAT.
Rebecca M. le
Self service
LETICIA S. le
Price needs to be what it is. Not extra when you get there. Don’t tell a customer they will do X amount of miles when they know already. Now my bank is holding my money because of you all. THANKS! Single mom on a long weekend. Awesome.
Andrea M. le
I had my reservation cancelled the day of my move without correspondence from U-Haul. I managed to get a tiny truck and make multiple trips. Upon dropping off my truck. There was another customer who was going thru the same problem. Very very inconsiderate and a major problem for moving tenants who reserve with the intent to pick up a truck and have it cancelled and given to another customer. If I could complain any harder or louder I would!!! I’ll opt for your competitor next time I am in need. I’ll discourage family or friends from your company due to unreliability.
Cynthia H. le
The manager and also Harold are always helpful and pleasant to deal with
GARY K. le
Great place, good guys, efficient. Truck was brand new. 400 miles on it! Felt like a KIng for a day (:
Greg G. le
Needs new brakes.
Donna D. le
The staff members,at u-haul were very helpful,and respectful as well as pleasant.
Shana T. le
Over charged and service was awful and the app was terrible they lied about the gas that was in it and I would never come there again just plain AWFUL
Shalyn G. le
The truck was difficult to drive, it felt as if it was driving all over the place and felt unsafe. Staff made aware.
Michael S. le
I picked it up with what appeared to be a full tank. I never left the neighborhood and needed $11 to refill before I returned it. Maybe used $1.50 worth of gas.May not use uhaul again.
Megan F. le
Justin was SO HELPFUL. Made a stressful move so much more relaxing. I'm so pleased with UHaul, I'll recommend them to everyone.
Daniel L. le
I used the truck for 4hrs and returned when closed. Only was handed a paper for self return and it was not explained about taking pic etc. Yes it's on the paper work but not told when they knew I be done after 6pm. Went 9am next day was charged for 2nd day. Store didn't care said call customer service I did lady took info now wating on district manager to call. Hopefully they refund the 60 that was automatically charged