Évaluations des clients Compass Self Storage

The location was fine, but using the self-pickup on the U-Haul website was a nightmare! Had to call U-Haul assistance on pickup and drop off. From now on, I will always use a place with in store staff.

Keep up the good work

Not at all interested in doing this smart phone reservation, pickup and drop off again. Nothing is better than a person to person service

The person at the desk was leaving when I arrived at 3 to pick up my reserved truck. Said he would be right back and when he did not after 30 minutes I left. I came back at 4 and picked up the truck I was picking up a sectional sofa and the truck was loaded with what appeared to be dry wall dust.

Nothing to improve... great customer service

When I dropped off the Uhaul truck on Monday morning, neither of the the two employees behind the counter were not wearing masks. They were talking to customers without putting masks on. That did not give me confidence in the cleanliness. They were not very polite. When I rented the truck on Sunday, the single was great. He was wearing a mask and was very polite.

I dropped off my rental to 711 Branch Ave RI on the due date and I was charged a “late” fee of $40. the front desk man told me he only had two trucks (mine & someone else's) to inspect the day my rental was due but I was charged a late fee the next day anyways. Makes no sense.

Staffs at this location isn't considering and understanding.

I waited about an hour for my 10am reservation. A customer had a confirmation for the same van. I was charged for an extra day rental fee even though I brought the van back in 4 hours. All around just a poor experience. Will use other location or other companies in the future.

Excellent costumer service.

Justin MacDonald is always helpful, courteous, and knowledgeable.

The person at the counter was very good.

You guys are very confused. I rented a Truck on Saturday to pickup on Sunday, then I was there Sunday and no truck available. They offer me a Van. That's completely disrespect and confused.,That's happened in Attleboro MA, and I found one truck in Providence RI

Attendent was great

Staff was outstanding.

Compass staff was great but most of the uhaul trucks are outdated and mechanically questionable..

I already left a message about the back door not staying up it came down crashing on my head and breaking my China . To date I have yet to hear from anyone from u haul or the location. I have rented many a truck from u haul and I might just think long and hard before I do so again with the lack of response

Nothing in my personal opinion. The gentleman who assisted was very courteous and a complete professional. Thank you very much.

Order 24546408 was canceled, but I haven't received a credit. Can someone call me at 401.309.7003. Thank you.

Very good customer service! Thank you! We were very pleased with the process.

Should advertise the real base price after the daily price, mileage, insurance are all added. Very deceptive to say $29 when it comes to $70. The truck was a mess & sounds like a deathtrap, but got the job done. Staff saved the sale after the online experience. Would be nice is things ran smoother for frequent customers.

Improve your online check in. It kept failing.

Nothing really, the only thing is the truck sounded like there was a body mount or something lose because it was banging on the big bump from the right side of the truck not a 100% but something deffinitly was wrong... But everything else was great a specially the service...

I ordered a furniture dolly and furniture pads as I was moving into my new house with brand new hardwood floors. I called 3 times to confirm these things in days leading up to pickup. I was concerned as I was picking up the truck at 7am and knew the location wouldn't be open. When I went to the pick up, sure enough the dolly and pads were not in the truck. I called and they offered me to drive to another location to pick them up!!! When I had movers coming at 8am! I didn't have time to go get them as I only had 3 hours with my expensive movers. They PROMISED me I wouldn't be charged for these items as they messed up...guess what appeared on my bill? NEVER USING THEM AGAIN!

They are so helpful

All went well... Thanks!

Waited about 40 minutes in line with think 2 customers ahead of me.

Phone agent and location staff were courteous and proffessional

The person at the counter knew I reserved a dolly & let me walk out of there without it. I had to go back for it (my fault for forgetting but he could have said something)

Great customer service! Thamk you Justin at Compass Storage and whomever the gentleman's name, we apologize that we do not recall his name but he was a good help to us as well. He who helped on our calls and questions. Thanks!

Thank you!!!!

Justin was extremely helpful and professional. He should be recognized for his exceptional service

The online checkin process was horrible. I stood in the cold waiting for a response and never received one.

You guys to out 115 dollars out my account and only refunded me for a 100 what happened to the 15 dollars????

I booked my reservation through the 24/7 online pick up option because i needed the truck before the location opened. When i arrived to pick it up, and started the online process, it would not let me get past the confirming my location step. Despite having all of my location services enabled on my cell phone, uhaul was still unable to detect my location. Because of this i had to call customer service, who was ultimately able to manually get me through the steps needed to get the truck, but i was delayed a half hour because of this. It completely defeated the purpose of the 24/7 option - convenience. I'm not certain that i'll ever use this option again.

I was told I would get a refund for returning early and was told I would not

Customer service reps were great

Justin (?) the representative that we returned the truck too was great! Super professional, friendly and helpful with the actual return, explaining the bill, came outside to greet us upon arrival. Above and beyond what you would expect for customer service.

The first van I rented was in pristine condition, but the second one was filthy. The bed of the van was covered in a sticky substance and there was a funky smell, like something spilled and someone tried to cover it up with air freshener.

The young man who take care of order was very polite and pleasant.

Excellent all the way around!

I was not made aware that if I returned my vehicle after hours I should keep my key until I completed the return process due to needing to take pics of gas gage etc I had to guess at everything and take random pics. I called a few times the following day and was assured that someone would recheck my info, I know that I underestimated how much gas etc and was charged and never credited, Very disappointed!!!

I WILL DEFINITELY GO BACK SOOOOOOOON! THEY ARE GREAT.

Self service

Price needs to be what it is. Not extra when you get there. Don't tell a customer they will do X amount of miles when they know already. Now my bank is holding my money because of you all. THANKS! Single mom on a long weekend. Awesome.

I had my reservation cancelled the day of my move without correspondence from U-Haul. I managed to get a tiny truck and make multiple trips. Upon dropping off my truck. There was another customer who was going thru the same problem. Very very inconsiderate and a major problem for moving tenants who reserve with the intent to pick up a truck and have it cancelled and given to another customer. If I could complain any harder or louder I would!!! I'll opt for your competitor next time I am in need. I'll discourage family or friends from your company due to unreliability.

The manager and also Harold are always helpful and pleasant to deal with

Great place, good guys, efficient. Truck was brand new. 400 miles on it! Felt like a KIng for a day (:

Needs new brakes.