Would never do the phone process ever again way to many steps and very un clear process when picking up a uhaul.Michael G.
Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Providence, RI 02904
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : 11h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Edwige C.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.carmona D.
I ordered a van for 7am pick up. There was an issue with the my phone not picking up the location, then I received a call from U-haul saying that I had to move my time to 8am, then 8:15am, and called Uhaul again to get more information about how I could access the van, online had completed the order but gave zero directions. I finally had to wait until the doors opened up at 9am to receive the vehicle.I returned the vehicle early. Location manager was excellent, but U-Haul had the issue.Kimberly A.
Karen and Manager Will were amazing and super friendly!Anthony C.
The truck bed was full of gravel and dust. It flew up and out all the way to my destination.DANIEL W.
Le client n'a pas laissé de commentaire.Kaitly A.
VERY professional and friendly staff. Customers appreciate being treated with professionalism and respect. Will definitely go back if I need a truck again!Krishan O.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.Brooke T.
Super easy check-in. Very helpful and professional staff. The loading door of the van was very difficult to pull down once it was raised- the trucks might need to be maintained a little better. Otherwise, great experience!Krishan O.
Le client n'a pas laissé de commentaire.Randall B.
Le client n'a pas laissé de commentaire.Jesse P.
Le client n'a pas laissé de commentaire.ANTHONY S.
I was pleasantly surprised how well and easy the pickup went using the app. I was expecting to have at least some trouble with getting the truck with the store not being open but it went very smooth and easy. Thank you for that, much appreciated.Brian D.
Le client n'a pas laissé de commentaire.arnaldo P.
Thank you U-haul!Aarusa A.
Le client n'a pas laissé de commentaire.Ronald V.
Le client n'a pas laissé de commentaire.MEGGEAN W.
Nothing everything was excellentJUAN O.
Truck bed and rear step up were dirty, but not an issue for me. Also, engine light was on, but was told that it would be. Just happy to get a truck and get the move completed.Mark F.
Le client n'a pas laissé de commentaire.Sabrina F.
Le client n'a pas laissé de commentaire.Alfred Z.
Le client n'a pas laissé de commentaire.Saleh E.
The man running this establishment is rude and ignorant. No personality, no manners, does not know how to do anything in customer service. I know this because I've always worked in customer service type jobs. I just like him so much I directed any interactions with the girl he was training named Liz who was awesome. She also tried to make up for his ignorance.Carol S.
Le client n'a pas laissé de commentaire.BARCLAY R.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.ELVIS R.
Le client n'a pas laissé de commentaire.JESSICA ANN L.
Le client n'a pas laissé de commentaire.Elaine W.
It was a well designed web page. Doing it again will be a snap.James S.
Might wanna make sure the trucks are cleaned between renters beyond that I loved itCharles A.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Benjamin E.
Nothing was clean the staff was very helpfulROBERT S.
Le client n'a pas laissé de commentaire.TAYLOR D.
everyone was nice an direct very convinentMimeka S.
Le client n'a pas laissé de commentaire.FREDDY P.
Glad with the service and customer service was greatMARIBEL R.
Quick run through on operating the vehicle before sending off on way lolCLAIRE A.
Nothing everything was fineFRANK D.
Le client n'a pas laissé de commentaire.Terrie M.
Staff was knowledgeable and very helpful.Timothy N.
Not this location specifically, but my overall experience was absolutely terrible. Will be going with Penske from now on.Charles F.
Le client n'a pas laissé de commentaire.ALICIA N.
Le client n'a pas laissé de commentaire.ERIC S.
Le client n'a pas laissé de commentaire.Robert G.
The Website and app sucks. They do not work at all. When you call for help i waited over forty minutes to make sure things were all set correctly returned. I'm not happy at all with that part of the company and would never recommend them to anyone for that reason The actual location and personal where great to deal with and knowledgeable.David P.
Update your computer system so checking in (in person) is quicker.Anne Marie I.
The truck definitely needs service. The right mirror wasn't working well, the steering was not right and it continued making noises that let you know this truck needs service. Other than that, it served its purpose, but definitely needs service.Plinio G.
Le client n'a pas laissé de commentaire.Toni I.
Great staff, very friendlyMichael T.
Justin M. was extremely helpful in explaining the rates and booking the truck in a timely fashion despite being the only one working at a busy location. I appreciate his effort and attention to detail.Michael N.
Keep doing what you're doing.Elaine W.
Absolutely nothing, the rental experience went as smooth as possible.William H.
I receive the best equipment rental and fast service. MerciGeorge F.
Staff was helpful and courteous, van was in perfect condition and it was easy to reserve, pick up and dropoff. Merci.Genevieve G.
The place I picked up and the place I dropped off were good but uhaul corporate sucks !!! Most unorganized company EVER!!! Terrible customer service !!! I would never rent AGAIN !!! Thank you for making my move the worst !!!!CHARLES S.
Le client n'a pas laissé de commentaire.DONALD C.
There was no dolly, even though i paid for the dolly.Nigel C.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.Deborah T.
The manager, Justin, was awesome!! He helped me with a same day rental and was fast and courteous with the entire process. No complaints at all and I got what I needed to get done without being forced to wait. Merci.William F.
Le client n'a pas laissé de commentaire.Jaslyn M.
Le client n'a pas laissé de commentaire.Sylvia M.
Employees where curtious , down to earth , informative, professional!german R.
Le client n'a pas laissé de commentaire.evelina R.
Cannot improve on perfect service !FREDERICK S.
Le client n'a pas laissé de commentaire.Manuel P.
Le client n'a pas laissé de commentaire.francis D.
I had questions about billing and the lady over the phone told me a manger in this district would call in two to three business days. Since she agreed with my concerns. It's now been over two weeks and no one ever called me. Very frustrating as I feel I was over charged.Kristina M.
make sure truck is returned in time for my pickupTom C.
The van we rented was littered with bullet tops. I called uhaul immediately. Made a complaint and have heard nothing. I'm stunned at the lack of concern.Cara S.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.John S.
Only suggestion is to provide and email a PDF copy of the contract at the time of pickup. The PDF should include the original mileage, expected mileage, the original amount of fuel and expected amount of fuel to be used. Thank you for a seamless rentalJoanna A.
Le client n'a pas laissé de commentaire.Alexander E.
Customer Service was AWESOME!!! Very accommodating after I arrived at this location due to a mix up (ON MY PART). Thank you very much fellas...Much appreciated for you guys coming through in the clutch!!!!Allegra S.
Le client n'a pas laissé de commentaire.Annette L.
Le client n'a pas laissé de commentaire.Kiomara G.
Le client n'a pas laissé de commentaire.Jose R.
Le client n'a pas laissé de commentaire.Paula L.
The location was fine, but using the self-pickup on the U-Haul website was a nightmare! Had to call U-Haul assistance on pickup and drop off. From now on, I will always use a place with in store staff.Ellen R.
Keep up the good workJesus A.
Not at all interested in doing this smart phone reservation, pickup and drop off again. Nothing is better than a person to person serviceReynaldo A.
Le client n'a pas laissé de commentaire.Katherine M.
The person at the desk was leaving when I arrived at 3 to pick up my reserved truck. Said he would be right back and when he did not after 30 minutes I left. I came back at 4 and picked up the truck I was picking up a sectional sofa and the truck was loaded with what appeared to be dry wall dust.Joe O.
Nothing to improve... great customer serviceJesus A.
Le client n'a pas laissé de commentaire.PAULA A.
When I dropped off the Uhaul truck on Monday morning, neither of the the two employees behind the counter were not wearing masks. They were talking to customers without putting masks on. That did not give me confidence in the cleanliness. They were not very polite. When I rented the truck on Sunday, the single was great. He was wearing a mask and was very polite.Dale D.
I dropped off my rental to 711 Branch Ave RI on the due date and I was charged a â€œlateâ€ fee of $40. the front desk man told me he only had two trucks (mine & someone else's) to inspect the day my rental was due but I was charged a late fee the next day anyways. Makes no sense.MCKASIA W.
Le client n'a pas laissé de commentaire.Adam B.
Staffs at this location isn't considering and understanding.Patricia S.
I waited about an hour for my 10am reservation. A customer had a confirmation for the same van. I was charged for an extra day rental fee even though I brought the van back in 4 hours. All around just a poor experience. Will use other location or other companies in the future.ANDREW D.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Edward T.