Le client n'a pas laissé de commentaire.Diana T.
Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jacksonville, FL 32246
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 4h30 pm
- Dim : 10h am à 2h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Our truck was not ready for pick up as scheduled. We were there at 8pm. Spent 42 min on the phone waiting for U-Haul customer service for a lady to answer with kids and tv loud in the back ground to say the facility didn't leave the key. So we had to wait until 8:30 am the next day to pick up. We had 8 people to help move our home but due to no U-Haul Wednesday evening we (2 people) had to move a 4 bedroom home.BRITTANY R.
Everything from the 1st contact with Dawn thru rental process to the very end when taking the Uhaul back was Phenomenal. Highly recommend Compass self storage to be where anyone rents a uhaul.SALLY G.
There was a mix up with the first place that we were supposed to get the truck from but the uhaul customer support make it so easy to switch to the company that had the same truck right down the road.lindsey B.
The problem wasn't with the location itself but with U-Haul misrepresenting this location. The advertisement for the reservation for this location indicates that a U-Haul truck can be picked up at any time using the mobile service, which is invalid. You may only pick up a truck from this location during business hours of this location but U-haul allowed me to still put the reservation before the location was even open therefore I had to wait 1 hour before someone even arrived in order for me to pick up my U-Haul. This is very very very poor on U-Haul's end and allowing a reserving from U-Haul from the site. I will not be recommending U-Haul to any friends or family members.jesse E.
Le client n'a pas laissé de commentaire.CHRISTIANE T.
NEVER get rid let Dawn go she made my mother feel so happy. She made sure things were exactly as my mom needed them and easier for her to gettruck back and checked in. Thank you Dawn for caring enough to go the extra mile for my Mom!!!Lorinda W.
Excellent staffsAnthony T.
Staff was very friendly. Truck clean. I have no complaintsRONETTA W.
The staff at this location were incredibly kind and worked very hard to get me a replacement truck at a nearby location when there was an issue with my reservation truck. Dawn, the manager, was particularly helpful. I would definitely rent from this location again if need be!Josh I.
Le client n'a pas laissé de commentaire.Rhonda L.
Le client n'a pas laissé de commentaire.Alexander S.
Le client n'a pas laissé de commentaire.CURTIS Y.
Still charged me after Uhaul claimed FULL REFUND.Robert S.
Le client n'a pas laissé de commentaire.Jennifer R.
Le client n'a pas laissé de commentaire.RODNEY S.
Le client n'a pas laissé de commentaire.HAROLD R.
Le client n'a pas laissé de commentaire.Jimmy S.
Le client n'a pas laissé de commentaire.Joshua P.
Le client n'a pas laissé de commentaire.Ian L.
Le client n'a pas laissé de commentaire.Ehab A.
Le client n'a pas laissé de commentaire.STEPHEN G.
Le client n'a pas laissé de commentaire.MICHAEL K.
The customer service was great. But I was given a 26 ft truck. I requested for a 10 ft truck. I felt like I should have been given a discount for the gas I had to put In a bigger truck.alberta S.
110 % satisfied customer!!!!Khema W.
Check engine light came on while driving and they did not provide me the right information. They also booked someone to pick up the truck while I still had it. They did not check Or clean the truck.Arianna Q.
Le client n'a pas laissé de commentaire.lisa A.
Le client n'a pas laissé de commentaire.Jerry T.
Le client n'a pas laissé de commentaire.Bryce B.
Le client n'a pas laissé de commentaire.ELWOOD T.
Le client n'a pas laissé de commentaire.Joseph C.
The person that helped us was so friendly and informative. She did a great jobDiane F.
Le client n'a pas laissé de commentaire.Wesley W.
Le client n'a pas laissé de commentaire.Scott C.
The salesperson was awesome and understanding. The truck we rented had a severe exhaust problem that even filled the cab so we had to drive with the windows down because my husband has emphysema and COPD. We always use u-haul and have never had an issue like this. The sales lady was Extremely nice about it and apologized.Cindy D.
Great experience! Would definitely rent from this location again!Monique B.
Allow customers in the office with masks on when it is raining.William C.
Le client n'a pas laissé de commentaire.Tammy K.
The best movers I have ever used. I will have them on speed dial from this point forward.James M.
Le client n'a pas laissé de commentaire.Angela F.
Covid requirements made process ridiculous. Truck felt and sounded like it was falling apart. Glad it was only needed for very local use as gas mileage was awful. At least A/C was working.Richard R.
Process was fast and easy, very nice customer service. Might just be better than the actual U-Haul stores!Kayla A.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.PORTIA W.
Truck needs an alignment.Adam B.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.Bryan L.
Le client n'a pas laissé de commentaire.Jada J.
Was charged twice for one dolly. Office people must not know how to read or do paperwork correctly. Such a scam.Jordan O.
they gave me and old truck to travel 150 miles back to GA in and though i was going to roll back going up the bridge.Adrice F.
Le client n'a pas laissé de commentaire.Cristian A.
Le client n'a pas laissé de commentaire.Audrey B.
Very professional, friendly service.michael M.
Customer service was excellent. There were several people outside waiting and she was very cordial to everyone. The check out was quick and the after hours return was simple. Great experience.Lisa B.
You guys did great thank you.Alexander G.
Great job.Fermin M.
Le client n'a pas laissé de commentaire.Sherrie O.
Le client n'a pas laissé de commentaire.Laira S.
add step under doors for people with disabilitiesSarah G.
Le client n'a pas laissé de commentaire.Genadey G.
The truck wasn't clean in back- lots of dirt and leaves that we had to sweep out before putting our soft furniture in the back. The cab smelled strongly of cigarette smoke, the window handle fell off every time I had to use it or if I hit a bump and neither door closed without slamming it HARD. Especially the driver side door. I didn't appreciate that the fuel tank was at the 'f' when I picked it up- saying 'full' but when I went to refill it before dropping it off- the tank holds a lot more than 'f' so I filled up about 5 $more than I needed to because of that. But I noticed I was charged every penny for the miles I put on the truck. You should work out a better value for your customer if they put extra gas in the tank vs. miles driven so our money is well spent and we don't feel swindled or taken advantage of.Beverly M.
Le client n'a pas laissé de commentaire.Chandra R.
The young feller that was there was so kind and polite. We chatted little about covid19 and shared some safety tips. We all need to be kind in these times and he proved there are stil some good people still in this world! Stay safe young man, you are definitely in my prayers!Wendy M.
Le client n'a pas laissé de commentaire.TUNISHIA S.
The lady shop owner provided an excellent , rapid experience for me , when other places refused to open their doors!!!!Robert D.
Everything was just right in spite of the situation with the Coronavirus.Lindell M.
Outstanding Servicedennis M.
Always friendly. This is the second time renting from them. Actually Passed several u Hal rental companies. Worth it for great customer service..Paula D.
Easy for reservation and not too much hassle for returning..Bienvenido P.
Fast , friendly, clean!Paula D.
Do some mechanical upgrades on your trucks so they will run betterBarbara B.
Good job!Ossmann D.
Le client n'a pas laissé de commentaire.TERESA C.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.florida georgia W.
Le client n'a pas laissé de commentaire.Mister P.
The gentleman who assisted me, I believe his name was Phillip, was professional and friendly and does a great job.Constance M.
Le client n'a pas laissé de commentaire.florida georgia W.
Le client n'a pas laissé de commentaire.Linda H.
I felt that Phil and Angela did an excellent job taking care of us. We had our first encounter with Angela who was very personable and friendly right up front, we enjoyed talking with her. They do a good job in customer service.cedric H.
Le client n'a pas laissé de commentaire.Kyra W.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Jose G.
Great service, very friendly & made sure I was aware of all details. The office was very neat, clean & inviting!! I would highly recommend using them to anyone, as they truly understand what outstanding customer service is all about!!Thaddeus H.
Le client n'a pas laissé de commentaire.susan R.
Le client n'a pas laissé de commentaire.Rebecca H.
Le client n'a pas laissé de commentaire.QMARS T.
Le client n'a pas laissé de commentaire.Paul W.
Rental location was good. Truck door broke into the move. U-Haul requirements of needing another phone number is ridiculous and unnecessaryZachary L.
Great customer service and checking vehicle in and out was easy. Merci!MANUEL T.
RienMelinda Sue E.
Le client n'a pas laissé de commentaire.James P.
Customer service was excellent at this location. Best experience by far from any uhaul location that I've been to in the past.Michaelyn T.
Le client n'a pas laissé de commentaire.Michael L.
Customer Representative was very cordial and helpful.rebecca C.
When I booked a truck with you guys there was an issue with the first truck we receive. It wouldn't turn on so we got another truck. We used it for a couple of hours and filled up the gas and returned it. The lady called me and accused me saying that we didn't fill up the gas when we actually filled up more than what we picked it up at. She then stated that she didn't care and was going to charge my card and that she was doing a favor by calling me and letting me know.Sana M.
Picked up the truck with different as reserved. Used the truck for 10 miles, Before I dropped off I filled the tank for 03 gallons more than it was the tank gage. But and the surprise come after I dropped off the truck and I would like to checked in with the lady over there she charge me for other 03 gallons That's mean 03 g (filled)+ 03 gallons (charges) = 06 gallons. 06 gallons for 10 miles as the last bill described. 10 miles /. 06 gallons = 1,66 m/g That's mean the truck consumed 1,66 miles for each gallon. That's make me laugh and anyone I will talk to about. No commentabdenmjid T.