Customer Reviews for Compass Storage Greenway
(Concessionnaire U-Haul dans le voisinage)

351 évaluations

800 Greenway Professional Ct   Orlando, FL 32824

(407) 251-8045

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(407) 251-8045

800 Greenway Professional Ct
Orlando, FL 32824

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Outstanding service highly recommended Thanks !

Khaled O. 
Évaluation :
5

You service is excellent and a good customer service the price is good for the service thank you

HELAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERSON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
2

Just so dirty and service was terrible

Lily L. 
Évaluation :
5

Muy buen servicio gracias

MYRIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis V. 
Évaluation :
4

The online pick up was a little cumbersome. They wanted drivers license pictures of me and the other driver. Sitting in the car with bright sun shining it was difficult to get clear legible pictures. They gave us 2 chances but still weren't satisfied with the pictures. We had to start the process over to get another chance. At this point we had learned and were able to get clearer pictures. If I had it to do over I would have done this ahead of time. Other than that it went fairly smoothly.

Jacquelyn S. 
Évaluation :
4

The truck made a very loud high pitched noise the entire trip and at times was unbearable.

STEVEN W. 
Évaluation :
5

Customer service was great and the lady was very friendly. It took little time to set up the rental truck, pick up the rental truck, and turn it back in. Thanks a lot for the great service.

JEFFREY K. 
Évaluation :
2

I had to check out myself and take pictures. When i needed to get somewhere. If not you will charge me 20.00. 1

JENNY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRES T. 
Évaluation :
4

The truck was clean. However, the cab REEKED of stale cigarette smoke or marijuana smoke. It was almost unbearable. I had to drive with the windows down in the Florida heat and humidity for two days.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN G. 
Évaluation :
5

Process so fast and automatic, everything OK

JOSE D. 
Évaluation :
5

Good service.

Humberto F. 
Évaluation :
5

Everything was great. Person that checked me in was fast and friendly. Easiest time I have had with renting and returning a truck. Location just needs better signage to help identify due to its location. Thanks a ton for the help!!

Nicholas C. 
Évaluation :
1

Actually provide assistance in hooking equipment up if person is unfamiliar. No pictures were taken for evidence. I had to go to another location for assistance and the other location did not hook up the equipment either.

Juan D. 
Évaluation :
3

Engine light was on in the vehicle. When inquiring about it I was told “it should be fine no one reported any issues”. But it there were I could call customer service. I had to call customer service literally from the office to make sure it was documented on the account & they gave me the number for roadside assistance. Just in case. The the hand truck wasn't in the truck so I had to go back in for that. At my pickup time I had to wait to resolve these two issues until after the person returned from lunch. Also the digital process is ridiculous that I had to wait for all of the authorization process to be completed while I'm standing outside wasting time instead of all of that happening prior to my arrival.

Jodie G. 
Évaluation :
5

Great experience !!

JUAN L. 
Évaluation :
4

Truck AC was not working and stalled on return

ARIUS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Great service, thanks to the young lady that help me complete my rental....thanks again.

Feliciano H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
1

The truck wasn't inspected before renting it out to me. One of the headlights is out and the truck steering column is off extremely. Then they charge me 14,00 $ + for gas when I have proof that I returned the truck with the same fuel amount as marked on the contract. I will definitely be going to the office to see about this matter and will contact better business office too.

JENNY N. 
Évaluation :
4

Earlier opening hours. The location did not open till 930 am. The staff was fine,

HUGO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
2

The dolly and furniture dolly in order was not in the truck and I had to pay someone to bring me one.

Tracey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemarie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Make sure utility dollies are inside truck or are given to costumer. I paid extra but did NOT receive a dolly.

Andres H. 
Évaluation :
5

I don't see anything that you guys could have done excellent experience thank you very much

Kevin J. 
Évaluation :
5

Yasmine is awesome!!!

Maybelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
3

You can stop scamming people with mileage. You undercut both times I got an estimate by 10-15 miles. I was told you give people 20 % over what they need. That's garbage. The truck I picked up had 47410 but report shows 47407. I told the lady when I picked it up that it wouldn't make it to my location without me going 15-20 miles over. And that when I got a quote from Tampa much further it did the same thing. It shorted my by roughly 15 miles. So she added 15 miles. I told her that's not going to make it she just said ok. So I drive directly from the pick up to drop off. Didn't make a single side stop. I was roughly 5 miles over. Then that location was full. So I was told I had to take it to another location 3-4 miles away. I told the guy this and he said no problem I won't be charged for the extra mileage. Then I get the bill and sure enough I'm charged. Also he's lying about the gas gauge. I filled up the truck to the full mark. He's putting it below the full mark. I wasn't charged any extra fuel but still not even getting any credit for that. It's a total scam how you set your mileage. It didn't matter where I rented the truck from I would be shorted 10-15 miles each time. What a scam.

Roberts A. 
Évaluation :
1

Couldn't do on-line check-in at this location, so I had to wait for an employee to arrive. I had scheduled my pick-up before they opened. So that was annoying. Then when the employee got there, it took even more time to check me in. THEN, they didn't have a dolly which I reserved. Why did the Web-site say they had a dolly? Now I had to waste mileage driving to another U-Haul location to rent a dolly.

Sanjay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

Rien

Humberto B. 
Évaluation :
5

Excellent

Anmys P. 
Évaluation :
5

I advise to have the equipment ready when it's supposed to be. The pick up process took longer due to this. The staff was helpful though. Merci.

Kimberly M. 
Évaluation :
5

Sus empleadas son excelentes sigan así buen servicio al cliente

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON P. 
Évaluation :
4

There was empty water bottles in the cab from previous renter

michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNGWOO C. 
Évaluation :
1

Really expensive, didn't have the van I RESERVED DAYS BEFORE, was charged more because of it. Would not recommend or try again but thank you.

NATRONE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix S. 
Évaluation :
3

My experience was tainted by computer issues. When I arrived to pick up the truck, I had to wait nearly an hour for the problems to be resolved. If it had taken a quarter of the time, I would have been much happier with the experience.

Sean O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
5

When returning equipment, explain first that there will be a series of questions and photos you'll have to take so that the customer is prepared to do so.

Stephanie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
1

The employee was rude and customer service was sub par, ordered a utility dolly and a furniture dolly neither were in the truck. When asking the person at the location she said they didn't have firniture dolly, so I took the utility dolly. Thinking she was getting it my wife and I waited outside for 20 minutes. She then came back only to walk past me and check the mail. After an exchange of words we got the dolly pretty much thrown at us since it wasn't put in the truck and our keys given to us. Worst location to get a uhaul I will never ever use this place again. Not to mention I ordered a 26 foot and got a 20 footer smh.

Elliot C. 
Évaluation :
5

Great service

JORGE U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSY A P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody K. 
Évaluation :
5

I was in appropriately charged for gas, after I replenished the gas to it's original state, right next door to the storage facility. I have communicated with the location; however, I still have not heard a response regarding my extra charges.

Shamella H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya S. 
Évaluation :
5

The experience was superb! I had a 26' that drove like a car. It was good to have everything fit with a good drive experience. Thanks! U- Haul!

samuel M. 
Évaluation :
5

Service was excellent... ???

Pedro A. 
Évaluation :
5

It is important to receive a customer with a smile!

Melvin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
1

Truck had poor alignment. Mirror on passenger side was not able to be adjusted. Amount of gas documented did not match the gauge. Representative refused to admit the mistake and proceeded to charge wrongfully for the fuel.

JOSE G. 
Évaluation :
5

Excellent

Baker A. 
Évaluation :
5

Its already nice and improve....

Rahnuma H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aida F. 
Évaluation :
5

We had awesome service at this location we needed the truck right away and one was ready before pick up.

Juan A. 
Évaluation :
5

Todo esta bien solo que la unidad seponia tenia airecondition pero ha la para que lo arreglaran pore todo es excelente por eso siempre usos sis unidades y el lugar es muy accesivo muchas gracias todos los que trabaja hay super excelente att Ruthy Martinez

Ruth M. 
Évaluation :
5

Everything went perfect thank you!

christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

The truck had a ck engiene light one. It was dirty in the front with water bottles, and dirt on driver and passenger side. In the back, there was tissue paper, the hand trolley was loose and there was moving pad all over. It was clear the truck was returned and no one inspected it.

Jocelin F. 
Évaluation :
4

Let people use a debit card or cash also any kind of car they have. It should be free, just pay for it when they are done.

ricardo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

1st time going here ..but I will go back again ..

Elaine G. 
Évaluation :
5

Renting a van and truck from you was easy and quick. Jasmine is a wonderful asset to your company!!

Richard E. 
Évaluation :
3

Representative who helped me wasn't very friendly. I used the truck for 4 hours, but was charged the "weekend" rate. A "half day rate" or "limited use" rate would be welcome. I paid 131 $for 4 hours of use of the truck.

RICHARD M. 
Évaluation :
5

Superb customer services

EFRAIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercy H. 
Évaluation :
1

lady at counter was rude and provided poor customer service

joanne F. 
Évaluation :
4

The trucks need to be serviced, tune ups and all. The ride from Orlando to Miami was really hard.

Michael W. 
Évaluation :
5

Location was ok but so far from the original one were the Truck was not available. Then change to another and same happens. We were very disappointed with the service. I payed online in full and bought another materials and I never received it because the relocation etc. Now I need to call again to request the refund. I do not recommend to my friends.

Luis O. 
Évaluation :
5

The key is not easy to take it out

Tianpeng Y. 
Évaluation :
4

The van I rented had a slow leaking tire which put it's availability in question. That was a clear downer since there was no certain replacement and what I had to get done was time sensitive. Secondly I had requested two dollies but upon arrival it looked like only one was available. The agent on location made things right and there was a very helpful gentleman, Daniel, who put me at ease about the tire, which is why you still get an above average. Also, your sales success celebrations on display are many, but leave the impression that it is all about sales and sales only. Do you have customer service successes to display …. even if it is all about money?

uwe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert J. 
Évaluation :
5

Nice transaction

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M. 
Évaluation :
4

Hours were not posted online anywhere. Workers show up late and left early. Very unorganized.

Christopher S. 
Non reviews have been submitted for this location.

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