Customer Reviews for Comptons Storage
(Concessionnaire U-Haul dans le voisinage)

733 évaluations

2811 Smith Springs Rd   Nashville, TN 37217
(In Antioch near Murfreesboro Rd)

(615) 399-7447

Heures d'ouverture de l'établissement

  • Lun : 9h am à 1h pm
  • Mar - sam : 9h am à 4h30 pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(615) 399-7447

2811 Smith Springs Rd
Nashville, TN 37217
(In Antioch near Murfreesboro Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 1h pm
  • Mar - sam : 9h am à 4h30 pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Carey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RuthAnn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Simon A. 
Évaluation :
3

My original location switched my reservation last minute due to an emergency. I understand things happening and I appreciate them finding me a van at another location, but the new location was very far out and I lost significant amount of time moving. Other than that, everything was great.

Erika C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANT W. 
Évaluation :
5

The location is a little tucked away, but the staff was really friendly and helpful. And had the truck I needed.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
1

Dropped off the vehicle with the required amount of fuel and was still charged for additional fuel costs.

Joshua L. 
Évaluation :
5

Better customer service not the ass whole I had to talk to

Mary I. 
Évaluation :
2

This location has a fence and is locked at the end of business hours. There were no instructions with the gate code in the return process (or I was missing it because it was not clear at all) and I had to call uHaul, wait 25 minutes for someone to come on the line, and wait another 10 minutes for the customer service rep to find the lock code. It was not a pleasant experience after driving the truck all day and unloading it.

Christian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda J. 
Évaluation :
5

Professional Service, Clean equipment, nice truck

Kay L. 
Évaluation :
5

Excellent service à la clientèle.

Andrea K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

I wasn't able to drop the truck off at night (which would have been more convenient for me work-wise) because there is a gate around the location, but they were very accommodating in letting me bring the truck back the next morning. The lady behind the counter provided excellent customer service and even processed a gas refund for me.

Sewuese U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Very helpful and friendly staff!

Pedro V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

The owner / operator is a genuinely nice person.

JASON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE B. 
Évaluation :
5

Excellent service

Gary S. 
Évaluation :
5

Very friendly

GRADY H. 
Évaluation :
4

Drop off took longer than expected due to slow internet connection at the location, but service rep was friendly and conscientious of my time and drop off otherwise went well.

Leonard J. 
Évaluation :
5

Brandon was very helpful getting me set up for my quick move..He was able to assist me when I was having trouble with the online self checkin. Thank you Brandon for all your help!

Sydnei S. 
Évaluation :
5

The manager on duty was very helpful and friendly

DANIEL W. 
Évaluation :
5

Uhaul experience was overall very professional

TIMOTHY H. 
Évaluation :
5

Excellent service, Employee very helpful.

Bradley H. 
Évaluation :
4

Open earlier and close later, so pl people don't have to miss work to return equipment. I know you have after hours check-in, but I'm an older woman who couldn't get the trailer off my hitch even though all I had to do was lift it off. I tried all kinds of things in the dark, but to no avail. Also, the young man who worked there was very polite and personable.

ELIZABETH J. 
Évaluation :
5

Everything was great! Thank you.

Tammy D. 
Évaluation :
2

Trailer I picked up didn't have working lights, only 4 ways and brake lights. Was told I would have to wait another day to receive one that had working lights.

Ronald M. 
Évaluation :
5

Bien

Oretha W. 
Évaluation :
5

The gentlemen that checked us in and out (Brandon?) was very nice and both hooked up and disconnected the trailer. Thx for great service!

TRACY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin W. 
Évaluation :
1

Uhaul as a whole was a burden to deal with. The reservation wasn't honored. The truck I did get did not have a ramp. The Dolly was so beat up that it was useless. Not to mention alllll the extra fees I was charged.

DANIELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie H. 
Évaluation :
2

This location indicated I was late returning the equipment. (Dropped off 12/22). He complained he had no room and UHaul needed to stop sending him returns--Not my problem. This dealer indicated I was NOT due a refund and stated it's a flat fee regardless of length of use.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
3

“24/7 drop off” is good in theory, but when the drop off location is a gated storage facility, then 24/7 drop off does not need to be advertised. I had to park the truck outside of the facility and get a friend to drop off the key the next day because I had to leave town early that morning. Won't be relying on 24/7 drop off anytime soon. Not to mention that this location was also not the original location I selected. And we didn't have a choice to take the truck back and come back the next day anyways, because they only gave us 20 miles of wiggle room between the two moving locations.

Cole J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

The person receiving the truck was very nice, courteous and helpful. When Dispatch issued me this location they stated, “it's just up the road from your destination”, but it was 12 miles/about a 25 min drive.

Kristin W. 
Évaluation :
5

Brandon was awesome!

CHARLES S. 
Évaluation :
5

I took the truck where instructed at pick up location and was told I could drop it off after hours. The guy working at the drop off location was very helpful, polite, and professional. Even though I arrived just after the facility had closed, he opened the gate and let me drive in and checked in the truck, which I appreciated very very much after a long hard day of moving.

ELIZABETH W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Nothing really. The person who helped me was very nice and helpful. He handled everything for me.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tayne W. 
Évaluation :
5

The drop-off was quick and easy. I did let the employee know the driver's side door latch seemed to need some maintenance as it did not always close on the first try, and it seemed weird when it would be opened from the inside.

JONATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARI T. 
Évaluation :
5

The customer service was great

DOMINICK P. 
Évaluation :
5

Great experience, very easy and fast!

Jose B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYUNTA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED F. 
Évaluation :
5

Excellent service

Calvin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Easy and fast. Young man working was a great help and very courteous.

BECKY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

This guy was super nice and helpful

Anna G. 
Évaluation :
2

The lock was unbelievablely hard to open and took me over 30 minutes to get open even with the right combination. Tried to call uhaul and never got a response. Truck was disgusting and had sticking stuff all inside of it everywhere. Also there was ants crawling all over me too. I even got my truck stuck and tried to get uhaul roadglide assistance and with over an hour wait time...no response or answer 路‍♂️. Just overall not a good experience. Will go with another company next time for sure.

Donnel S. 
Évaluation :
5

Absolutely the best uhaul experience I have ever had, hands down. Brandon M. gave excellent customer service above and beyond expectations. I have already spoken to friends and family about the positivity of this experience in just the past few hours. I will highly recommend this location to any Nashville friend from this point forward, and use this location again personally if needed. Top notch. Rave review from this end. Gratitude!!!

ALLISON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH M. 
Évaluation :
1

This location is the absolute worst. It advertises as being 24/7, and it is not. Also they do not answer their phone during normal business hours. This experience makes me never want to rent from uhaul again.

SARAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

Verbal engagement means a lot to me. After returning U-Haul truck the gentleman that ran the facility was very engaging toward me as I waited for my Lyft. This makes me feel like the good ole days of customer service may still exist.

Sherman M. 
Évaluation :
4

Great customer support and easy to find and enter.

Daron T. 
Évaluation :
5

Great rental co.

WILLIE S. 
Évaluation :
5

I absolutely love the guy that works here at this location his customer service is outstanding he didn't even have a bad attitude with it being as hot as it is in the office I hope you all get the air fixed for him soon its very hot outside and he's still working hard with that Welcoming smile other than that I really didn't have a problem he trusted me to have the truck back this morning for another reservation as I did im very appreciative this is not the first time for me to rent from you all and want be the last Thank kindly!!🤗❤

CAROLYN B. 
Évaluation :
4

Great location

WILLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan B. 
Évaluation :
3

i did my reservation on line, it was very hard trying to return the truck, i tried to upload the picture with the adometer and fuel and it would not take it was frustraing. i finally just gave up after 1 and 1/2 hour. hated this experience , with this location, have done other locations with No problem at all

MARIA I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chyvonne B. 
Évaluation :
5

Answering the phone more quickly

OTIS P. 
Évaluation :
5

Brandon is TOP NOTCH!! I love doing business with him. He gives UHAUL a good name!

SHERRIE J. 
Évaluation :
5

very nice young man i brought the truck back 1 day earlier than was suppose to be and everything was very Professial

GERARD G. 
Évaluation :
3

Na

KAREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIERA W. 
Évaluation :
5

It was a great experience!! I highly recommend Uhaul for your moving needs!!!

Brenda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
3

Was not provided gate access code for after hours drop off

ERIN M. 
Évaluation :
5

We started at Brentwood, got transferred to Nolensville Road (where the service was terrible and our truck wasn't there , and we were lied to.. finally ended up with Mr. Norton at Smith Springs and he took care of us. He was the best thing about the entire process.

Steven J. 
Évaluation :
5

Awesome Customer service ! Would highly recommend this location! I will definitely be at this location again!

VERNON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEMETRIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERNELL P. 
Évaluation :
4

Just know, you have to return equipment during their 'open' hours, no pin to enter gate available for 24/7 returns. Otherwise, nice facility and helpful staff.

DAVID O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda R. 
Non les évaluations ont été soumises pour cet établissement.

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