Poor internet cell service made it challenging to do the mobile return.
Andrew C
Customer Reviews for Computer Essentials
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ted was a great person to work with. He was there to meet us upon returning the truck. Good customer service!
Matthew LVery easy to dropoff equipment. Great service.
Betty BThe discounted rate for dropping off here was a scam and a rip off
Philip FInside of vehicle was very dirty and had trash from previous renters inside.
Charles JI received excellent customer service. Nice, personable service provider.
SANDRA SExcellent customer service!
Wendell BVan was filthy, and I was charged a cleanup fee when I had to clean the damn thing before I could use it. Apparently the gas level was falsely reported prior to me renting it because it had three quarters of a tank of gas when I got in it and over 3/4 when I parked it upon return and i was charging additional $27 for gasoline
Nichole TVery smooth, easy experience. Ted does a great job and will always be my first call when looking to rent a trailer, truck, or dolly.
Jamie HFantastic equipment for reasonable price. Courteous staff. Overall a great experience.
Scott HFriendly and helpful Staff
ANTHONY AThe gentleman who helped me, I think his name was Tim, was very nice
Robert RI have rented several trucks & trailers from here. Super friendly & easy, everytine!!
DAVID GS.O.
Teyonna MNothing it was easily accessible and Ted was really nice.
Linsey WExcellent customer service
Ted WDropoff location looked a little sketchy and location was unattended with phone number to call. However, person showed up within 5 minutes of calling number to help unhitch the trailer and finish drop off process. Uhaul needs to add Jack's to the bigger trailers. I could not have lifted the tongue on the 6x12 foot trailer by myself to do a "self drop off" process as the tongue weight is too heavy.
Charles WI did the late drop-off so the location was closed. Easy enough to park the truck as it's right on the main road. It appeared clean on the inside but again, the door was locked and no one was there.
amelia bTed is a very nice person he puts the customer first I recommend the Madison location very highly .
Steve RGreat customer service everytime
VIRGIL WI had a problem with my car and needed to switch from a trailer to a truck.Ted went out of his way to find me a truck and came in on his day off to rent it to me. I was back on the road in no time and didn't have to pay for another night at hotel. Thank You Ted!
Shannon CMy initial reservation was 5,7 miles from my home in Greensboro GA. I received an email switching me to a pickup location in Buckhead GA, 13 miles from my home. Then I received a third email switching me to Computer Essentials in Madison GA, 18,5 miles from my home, 31 minutes away. This resulted in an additional 37 miles and 1 hour of my time to return the equipment. I asked both locations if I could drop the equipment at my original pickup location in Greensboro and told I would incur a large drop fee. I should have able to drop the equipment in Greensboro and not incur a drop fee.
CHET HNo attendant available and nobody answered the phone. Keys were in a lockbox with no code given. Cab of truck was dirty. Would never recommend
TYLER Eno one was on site but employee used texts effectively
Tim GNo staff present at 2:30PM on Monday. Left trailer unattended, with only telephone checkout to U-Haul 800 number. Location was unkempt, muddy, isolated (behind storefront, where other trailers were parked). AND I had to drive 25 extra miles to get to this supposedly preferred location, for a discount that I don't think I got. VERY DISAPPOINTING.
Mike MTruck was full of red mud! Cab was filthy with food remnants and used napkins. Had to mop cargo area and ramp before I cud use. Front tires slick. Not a happy customer.
James AThis location was ONLY a truck return .location. Very disappointed that there was not an onsite person to assist with return.
James RTed was absolutely wonderful!!! He was kind and helpful!
Ginny GDrop off location is old run down building, but plenty of area around it to drop off trailer, just not paved.
Scott KTed was so helpful! This was the best UHAUL experience I've ever had!
Taylor FGreat person to work with! I have rented from him before.
WILLIS RGreat customer service from Ted
Jeffrey hNo personnel were on site we had to leave a message on answering machine no reply. We were lucky to be able to get trailer off our hitch I would never have been able to do it without my husband . Extremely poor service. Will never choose this option again.
Christine CI still showed charged 3 days. I only used 1. I called and was reinsured would be fixed . Other than that it was a pleasant experience
Shannon RDropped overnight.
Kevin NVery Poor Service. Dealer did not assist with the Drop off. No tools to assist. Suggesting to Drop it off at another location. Very Piss Poor SERVICE.
Joseph BEasy drop off and quick response
Peter DThe truck I rented was a new ford big truck... roughest ride in a uhaul I've ever had, it was like the wheels & tires were square.
CHRISTOPHER SNothing, this was a great transaction!
Les PThe owner of this location was very easy to work with, communicative and a real pleasure! I would highly recommend this location. The vehicle I rented was in great condition too!
STEVE ACustomer service was top notch!! Ted!
Sydnie STed was great to rent the Uhaul from! Very helpful and understanding!!! I will continue to go to Ted for my Uhaul needs and will recommend him and this location to friends and family! Thank you again for a great experience!!!!
Kari ETed was very friendly, helpful and organized. I was extremely pleased working with him at his location.
RShannon OUhaul is fortunate to have Ted Wallace as a Representative. He is very professional and goes above and beyond to accommodate the customers needs, Cheryl Gaines
Cheryl GMr. Wallace was amazing and went above and beyond to make sure we had everything we needed! We will definitely use him again!! He made moving our son to college a little less stressful!!
Jennifer EGreat services! He reached out to via via text with all the information I needed for drop off. It was very efficient and effortless.
TIFFANY GThis location was convenient. The online reservation experience on the other hand is a complete disaster. Everytime I attempted to select this particular location it always tried to Select a different city location. VERY frustrating.
David SI was charged for insurance coverage that I explicitly DECLINED.
Heather S