Évaluations des clients Concord Street Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Concord Street Self Storage

Cote générale :

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Karen R.
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Le client n'a pas laissé de commentaire.

Mary Ann S.
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Le client n'a pas laissé de commentaire.

Gary W.
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I ordered my truck for online pickup , but had to wait almost an hour because the keys were locked inside the building. The person that I dealt with inside was wonderful and apologetic. Somebody changed my reservation to in person pick up, and I really hope that this doesn't happen to anyone else. Truck was well maintained, but only started with less than 3/16 of a tank!

DARIO M.
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Keep doing that great job!

David R.
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Le client n'a pas laissé de commentaire.

Barry C.
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Everything was great. Very happy with the van, the service and the interaction with your representative.

Jon K.
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Le client n'a pas laissé de commentaire.

Craig S.
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Le client n'a pas laissé de commentaire.

Marc E.
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Excellent service and very friendly/helpful people

Grainne M.
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Le client n'a pas laissé de commentaire.

Paul S.
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Le client n'a pas laissé de commentaire.

Marc E.
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nothing

Hector S.
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Le client n'a pas laissé de commentaire.

John S.
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The woman at the desk wasn't wearing a mask which was a little uncomfortable and she seemed to really not care what was going on. But it was pretty quick and easy to pick up and drop off the truck, the location was clean and very convenient to where I was coming from. I would use again.

John W.
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Excellent location. Very friendly and nice clean trucks.

Eduard P.
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Everything was great!

Francis M.
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Le client n'a pas laissé de commentaire.

Karen M.
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nothing

Alex B.
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Parking lot is too small to fit more than three trucks. There were at least 6 there and I had to park a 20' truck. The elevator into the storage facility stopped working after 1 hour of using it and no personnel were available to contact to resolve it. I left a voicemail on Sunday regarding the elevator not working and have not received a call back two days later. Although the manager is very friendly and has addressed previous concerns, her staff was not very pleasant when dealing with them over the phone. I would not recommend this location to anyone.

Jon R.
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Le client n'a pas laissé de commentaire.

Marjorie B.
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The only glitch was picking it up . Some of the information in the system was not correct but the clerk was able to help me so it all turned out fine. Much better location and service than last year

Martin S.
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Smooth and seamless. Ordering on-line was so easy. Everything clear and in very good condition. Helped to make our daughters move very easy.

John S.
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The online (web) checkin process did NOT work. I tried to contact UHaul via the chat but they didn't respond to my problem. The issue was that I went through all the steps; mileage check and photo, cleanliness check with and without photo but the Continue button would not enable thereby I couldn't complete the check-in process. I was waiting for 15 minutes for someone on the chat to respond and they did but did not answer my questions so I left the location without completing this step. (actually, the interesting thing is that my son was the last person to rent this same truck -- I know because the mileage was the same mileage that it was when he turned it in.)

Arthur H.
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Le client n'a pas laissé de commentaire.

Tyler K.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

Gary W.
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Le client n'a pas laissé de commentaire.

Brenda E.
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The lady that helped did not speak English well and could not help with a request we had cause she didn't understand. Also she had turned the ac off in the shop and it was so hot it was difficult to even stand in the store. I had to walk outside for fresh air.

mike F.
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Le client n'a pas laissé de commentaire.

daniel S.
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Le client n'a pas laissé de commentaire.

Yue L.
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Le client n'a pas laissé de commentaire.

Joe D.
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Le client n'a pas laissé de commentaire.

Robert M.
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Awesome customer service. I will absolutely recommend this location.

Charles P.
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Customer service at Pickup was excellent. After hours drop-off instructions were clear and easy. Truck was in great condition. All good!

John W.
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I had ordered one pack of packing blankets and was informed on pick up that none were available. No excuse for that or at least they could have notified me ahead of move to give me time to buy some. I was certainly disappointed. And will look into UHaul competitors next time I rent a van for a move. The employee at North Reading was polite and the building was clean. But no blankets and no advanced heads up? No excuse for that. She did not offer a bunch of boxes to use as a substitute.

patrick D.
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Le client n'a pas laissé de commentaire.

Kathleen S.
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The woman who took care of us was knowledgeable, friendly and very efficient. KS

paul C.
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fast and courteous service. Would return here for sure.

Samantha D.
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Great all around.

Vitaliy B.
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Le client n'a pas laissé de commentaire.

Justin G.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

Charles B.
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Thanks

Ray K.
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Le client n'a pas laissé de commentaire.

Craig C.
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Le client n'a pas laissé de commentaire.

Desneige D.
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Le client n'a pas laissé de commentaire.

SUSAN F.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

Maleni H.
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Pickup was Sunday April 05, 2020 the Lady that was there was very helpful and explained everything cleanest ever seen.

Matthew M.
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Le client n'a pas laissé de commentaire.

ANTHONY C.
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Not a thing as everything and everyone was great. Thanks

Richard L.
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Le client n'a pas laissé de commentaire.

Felipe M.
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Very nice person when I picked up very nice person when I dropped off impeccable service thank you so much I love using the Concord Street U-Haul very convenient easy pick up Easy drop off

John P.
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Great check-in experience. Very friendly and professional.

Richard A.
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I returnes the truck with the proper amount of gas, back up to 7/8 the van / truck was parked on a hill perhaps it was read incorrectly but I was still charged for 2 gallons of gas. I stopped and got gas right before returning the van to make sure I was back up to the 7/8 mark.

Stephen L.
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Not much..everything went well

MARK P.
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You were wonderful to work with my renting day changed somewhat and you were more than happy to adjust the day and upgrade the truck size. Thank you and have a great day

Julio S.
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Le client n'a pas laissé de commentaire.

EDMUND A H.
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Le client n'a pas laissé de commentaire.

ERIC J C.
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Le client n'a pas laissé de commentaire.

Wendy E.
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The associate who helped me was AMAZING. She was really great and helped me a lot. I wish I had gotten her name.

Harold P.
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Drop off was easy girl friendly all was good

Ron H.
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Everything was great. Can't think of any improvements. Kristin Dooley was very helpful in recommending the proper size vehicle for my needs.

richard A.
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No issues, no problems, cost efficient, good deal, would do it again. Richard.

Anthony P.
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Le client n'a pas laissé de commentaire.

Marie W.
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Excellent location and excellent service!

Rita R.
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Costumer service was bad She was rude and hard to understand

Jonathan F.
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Le client n'a pas laissé de commentaire.

ANTHONY C.
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Absolutely nothing. Everything was perfect. The rental agent Kristin was both friendly and professional and she added the value to a great customer experience with U Haul. Please recognize her selfless efforts in promoting your organization. Thanks

DAVID B.
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Le client n'a pas laissé de commentaire.

Edward G.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Easy process from the online reservation to working with Kristin at the location on the rental and return process.

DONALD C.
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Very friendly and professional agent. 1 minor critique is allowing smoking in vehicle . Not a deal breaker for me but some may find it offensive.

Kathleen C.
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The only issue I had was the book was missing so we did not know how to adjust the mirrors. However, I called and they texted me pictures right away. Unfortunately, that didn't help either. My suggestion would be to check your mirrors before leaving and get help if needed. I would highly recommend this location.

Kierstin M.
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Le client n'a pas laissé de commentaire.

John W.
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The WORST experience!!! Reserved our moving van in mid July for pick up on Sept 1st. Called the day before bc I was unable to do express check-in online so called the location. Was assured we were all set for the next morning but told not to come until 8:30 or after bc van was likely not going to be available for us to pick up earlier than that. I asked “anything else we need to do?” Answer “you're all set!” My husband went to get our van (moving our daughter into Boston which is a nightmare if all goes well!) and arrived at 8:45. Was told reservation was cancelled bc we weren't there by 8:30. What???? Never, ever given any indication that would happen. Then the reservation agent lied and said she called my husband's cell phone when we didn't show at 8:30. Not true - no calls on my husband's phone and he showed her his phone. We did get a van at noon but the extreme stress of the situation was horrendous. We then only had 5 hours to make two trips from our home to Boston with our daughter's furniture, etc. The entire experience was HORRIBLE and I would NEVER rent from these people and/or UHaul again. Reservations mean nothing to them, even when you make the extra effort to call and confirm the day before. Like the Seinfeld episode at the Chinese restaurant where they “can take the reservation” but cannot “hold the reservation!” DO NOT rent from here unless you love extreme stress added to your move!!!

Sandy M.
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nothing everything was great

cindy O.
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It should be easier to find out how much it would cost to drop off the rental at a different location. The rep had to create a different order and was not able to complete it and then start over with the original because the system was too complex.

Jessica F.
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Rental was returned late and smelled like smoke from the previous renter but was handled very well but staff. Thank you!

Patrica S.
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Woman who waited on us was excellent. Prepared, explained everything clearly and got us on our way. No time wasted.

JAY H.
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Le client n'a pas laissé de commentaire.

Daviid K.
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Le client n'a pas laissé de commentaire.

David L.
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Great truck - great location. Very helpful and convenient.

PAUL A.
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Great experience

Ernest S.
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Truck was clean and ready. Staff was very helpful and friendly. Got me in and out quickly. Very easy pick up and return. Truck ran well. no issues. No maintenance issues. Truck gets great gas mileage, too. I will be back to rent again. Thank you, Ernie Sabatino

Chris A.
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Returning the truck off-hours and going through the process of returning on the website on my mobile phone was a little cumbersome.

Cassie D. | Réservation |
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Nice clean facility.

Gary W.
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Le client n'a pas laissé de commentaire.

Shabbir D.
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Le client n'a pas laissé de commentaire.

Robert D.
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Very disappointed in the vehicle which is a GMC 10' Box. The suspension was so bad it shook the rear view mirrors out of position so that I had no visibility on the right side. Made it very unsafe. The accelerator had no response for about an inch or two, then the vehicle took off quickly. I drove this vehicle 18 miles according to my receipt, I put in 2 gallons of gas before returning it, and when I was emailed the receipt they informed me they had to add two gallons of gas at 4.25 a gallon, which is twice the charge of actual cost PLUS a fee of $30.00. So 4 gallons of gas for 18 miles??? This vehicle gets less than 5 MPG? Give me a break! DO NOT RENT THIS VEHICLE!

Leslie M.
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Great customer service by the North Reading ladies.

david B.
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Le client n'a pas laissé de commentaire.

Edward S.
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Le client n'a pas laissé de commentaire.

DONALD C.
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Le client n'a pas laissé de commentaire.

Pat L.
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Le client n'a pas laissé de commentaire.

tiffany M.
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Le client n'a pas laissé de commentaire.

Nikhil B.
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Thank you

patricia A.
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Excellent service. Knowledable about different products in store. Friendly and professional. Greeted with a smile which made us feel welcomed.

Chuck C.
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Le client n'a pas laissé de commentaire.

Richard D.
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The truck was not in the best shape. The exhaust was loud and hesitation in the acceleration. Could use some maintenance

Kathy Y.
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Staff was great - friendly and helpful.

Chris G. | Réservation |
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Great customer service. We did not rent a unit

Andrew C. | Réservation |
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Excellent customer service!

JOSEPH M. | Expérience générale |
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Good experience

Dianna S. | Expérience générale |
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I definitely recommend using this storage facility! It was very clean and well organized with great customer service!

Non reviews have been submitted for this location.

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