I reported an accident when I returned the van, but the representative at the location filed a misleading report of the incident, claiming I did not report the incident and that they could not reach me the day after the accident. However, no attempt was made by this location to reach out to me about the damage to the van.Justin B.
Customer Reviews for Concord Street Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
North Reading, MA 01864
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mar : 8h30 am à 5h pm
- Mer : 9h30 am à 5h pm
- Jeu : 8h30 am à 5h pm
- Ven : 8h30 am à 7h pm
- Sam : 8h am à 1h pm
- Dim : 8h am à 12h pm
Heures d'ouverture spéciales
- 10/10/2021: Fermé
- 10/17/2021: Fermé
- 10/24/2021: Fermé
- 11/7/2021: Fermé
- 11/14/2021: Fermé
- 11/21/2021: Fermé
- 11/26/2021: 12h00 pm - 5h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great place for Uhaul rental. Friendly and helpful service. Clean truck . Will always rent from here.Marjorie B.
Le client n'a pas laissé de commentaire.Keegan F.
Kristin is wonderful and was very helpful to us when we arrived. We were pleased at the ease of picking up our rental and returning it as well. Great experience!Michael V.
Le client n'a pas laissé de commentaire.Allison W.
I thought the reservation, pickup and drop off process was fast and easy at the location. The North Reading facility was clean and the customer service was tremendous. Merci.Rich D.
Le client n'a pas laissé de commentaire.tony G.
Le client n'a pas laissé de commentaire.Crystal M.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Jon R.
There was a pair of glasses and a water bottle in the truck leftover from the previous customers, but other than that it was clean. Overall it was a positive experience!Leanne B.
Better customer service/employeesMICHAEL A.
Le client n'a pas laissé de commentaire.DUKE O.
Le client n'a pas laissé de commentaire.Joseph B.
Great service. Great location.David L.
Just keep doing what is already in place, it was professional with a flair of home town neighbor courtesy!Richard M.
Le client n'a pas laissé de commentaire.ADILSON S.
Kristine is wonderful to deal with! I've rented a few storage units here over time and will again if need be. thank you!Ramona L. | Expérience générale
Best location around.Glenn W.
Le client n'a pas laissé de commentaire.Peter S.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Shachindra T.
Le client n'a pas laissé de commentaire.Chris L. | Expérience générale
I can't recommend any improvements but would like to commend Tristan for being very helpful..she explained everything about the rate, and mileage so there would be no surprises..and she was very friendly! A very welcoming attitude!!JAne B.
Nothing! The service and quality of equipment is outstanding!Edward S.
Very easy to get in and out of facility. The manager was always helpful when I needed assistance. Having a UHaul rental right at the storage facility was fantastic. Will use Concord Storage again if I need storage.Marjorie B. | Expérience générale
No complaints what so ever.. would definitely recommend to others.Athan K. | Expérience générale
There was a screwup with the online reservation but the worker at the facility took care of it very quickly and got me on my way without wasting any timeWilliam F.
Just to provide a heads up as to where the drop box is for the key as we didn't realize the location was closed early on Saturdays and didn't see the spot right away. Otherwise everthing else was perfect :)Kelly O.
my boss decided to leave the facility as he no longer wanted to keep his office furniture and that he is retiring from his business. your employees were very kind and courteous. Would definitely recommend your facility. Regards Jeannette DechavesJeannette D. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREA C. | Expérience générale
CSR very friendlyJOHANNA C.
They were very friendly and helpful!DENISE W.
Le client n'a pas laissé de commentaire.William B.
Customer service was friendly and timely. Everything worked out great!Shelly S.
Le client n'a pas laissé de commentaire.evan d. | Expérience générale
Will never up anywhere else! Great UHaul location.Kevin C.
Excellent établissementGuiherme B.
Friendly, helpful staff. Clean, bright, cheery space and vehicle was new and clean. Quick, easy check-in. Highly recommend.Nancy R.
Le client n'a pas laissé de commentaire.Julie M.
Le client n'a pas laissé de commentaire.Sean D.
Le client n'a pas laissé de commentaire.Sean D.
Check tire pressures.It was coming up as low on the dashboard alert but tires looked fine.tried to return the truck with air in them but the gas station air pump would not take any cards or change. Flawless pick up and drop off.Fantastic experience.Lynne S.
Le client n'a pas laissé de commentaire.Karen R.
Le client n'a pas laissé de commentaire.Mary Ann S.
I ordered my truck for online pickup , but had to wait almost an hour because the keys were locked inside the building. The person that I dealt with inside was wonderful and apologetic. Somebody changed my reservation to in person pick up, and I really hope that this doesn't happen to anyone else. Truck was well maintained, but only started with less than 3/16 of a tank!Gary W.
Keep doing that great job!DARIO M.
Le client n'a pas laissé de commentaire.David R.
Everything was great. Very happy with the van, the service and the interaction with your representative.Barry C.
Le client n'a pas laissé de commentaire.Jon K.
Le client n'a pas laissé de commentaire.Craig S.
Excellent service and very friendly/helpful peopleMarc E.
Le client n'a pas laissé de commentaire.Grainne M.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.Hector S.
The woman at the desk wasn't wearing a mask which was a little uncomfortable and she seemed to really not care what was going on. But it was pretty quick and easy to pick up and drop off the truck, the location was clean and very convenient to where I was coming from. I would use again.John S.
Excellent location. Very friendly and nice clean trucks.John W.
Everything was great!Eduard P.
Le client n'a pas laissé de commentaire.Francis M.
Parking lot is too small to fit more than three trucks. There were at least 6 there and I had to park a 20' truck. The elevator into the storage facility stopped working after 1 hour of using it and no personnel were available to contact to resolve it. I left a voicemail on Sunday regarding the elevator not working and have not received a call back two days later. Although the manager is very friendly and has addressed previous concerns, her staff was not very pleasant when dealing with them over the phone. I would not recommend this location to anyone.Alex B.
Le client n'a pas laissé de commentaire.Jon R.
The only glitch was picking it up . Some of the information in the system was not correct but the clerk was able to help me so it all turned out fine. Much better location and service than last yearMarjorie B.
Smooth and seamless. Ordering on-line was so easy. Everything clear and in very good condition. Helped to make our daughters move very easy.Martin S.
The online (web) checkin process did NOT work. I tried to contact UHaul via the chat but they didn't respond to my problem. The issue was that I went through all the steps; mileage check and photo, cleanliness check with and without photo but the Continue button would not enable thereby I couldn't complete the check-in process. I was waiting for 15 minutes for someone on the chat to respond and they did but did not answer my questions so I left the location without completing this step. (actually, the interesting thing is that my son was the last person to rent this same truck -- I know because the mileage was the same mileage that it was when he turned it in.)John S.
Le client n'a pas laissé de commentaire.Arthur H.
Le client n'a pas laissé de commentaire.Tyler K.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Gary W.
The lady that helped did not speak English well and could not help with a request we had cause she didn't understand. Also she had turned the ac off in the shop and it was so hot it was difficult to even stand in the store. I had to walk outside for fresh air.Brenda E.
Le client n'a pas laissé de commentaire.mike F.
Le client n'a pas laissé de commentaire.daniel S.
Le client n'a pas laissé de commentaire.Yue L.
Le client n'a pas laissé de commentaire.Joe D.
Awesome customer service. I will absolutely recommend this location.Robert M.
Customer service at Pickup was excellent. After hours drop-off instructions were clear and easy. Truck was in great condition. All good!Charles P.
I had ordered one pack of packing blankets and was informed on pick up that none were available. No excuse for that or at least they could have notified me ahead of move to give me time to buy some. I was certainly disappointed. And will look into UHaul competitors next time I rent a van for a move. The employee at North Reading was polite and the building was clean. But no blankets and no advanced heads up? No excuse for that. She did not offer a bunch of boxes to use as a substitute.John W.
Le client n'a pas laissé de commentaire.patrick D.
The woman who took care of us was knowledgeable, friendly and very efficient. KSKathleen S.
fast and courteous service. Would return here for sure.paul C.
Great all around.Samantha D.
Le client n'a pas laissé de commentaire.Vitaliy B.
Le client n'a pas laissé de commentaire.Justin G.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Ray K.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Desneige D.
Le client n'a pas laissé de commentaire.SUSAN F.
Le client n'a pas laissé de commentaire.David P.
Pickup was Sunday April 05, 2020 the Lady that was there was very helpful and explained everything cleanest ever seen.Maleni H.
Le client n'a pas laissé de commentaire.Matthew M.
Not a thing as everything and everyone was great. ThanksANTHONY C.
Le client n'a pas laissé de commentaire.Richard L.
Very nice person when I picked up very nice person when I dropped off impeccable service thank you so much I love using the Concord Street U-Haul very convenient easy pick up Easy drop offFelipe M.
Great check-in experience. Très sympathiques et professionnels.John P.
I returnes the truck with the proper amount of gas, back up to 7/8 the van / truck was parked on a hill perhaps it was read incorrectly but I was still charged for 2 gallons of gas. I stopped and got gas right before returning the van to make sure I was back up to the 7/8 mark.Richard A.
Not much..everything went wellStephen L.
You were wonderful to work with my renting day changed somewhat and you were more than happy to adjust the day and upgrade the truck size. Thank you and have a great dayMARK P.
Le client n'a pas laissé de commentaire.Julio S.
Le client n'a pas laissé de commentaire.EDMUND A H.
Le client n'a pas laissé de commentaire.ERIC J C.
The associate who helped me was AMAZING. She was really great and helped me a lot. I wish I had gotten her name.Wendy E.
Drop off was easy girl friendly all was goodHarold P.
Everything was great. Can't think of any improvements. Kristin Dooley was very helpful in recommending the proper size vehicle for my needs.Ron H.
No issues, no problems, cost efficient, good deal, would do it again. Richard.richard A.
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