Staff was friendly and accommodating, but equipment was in poor condition.
David C
Customer Reviews for Connect Packing & Shipping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Change the oil and wash the truck.
DAVID BEx-military and I've used U-haul like 20 times. Worst pickup experience ever. They were baiting me over my complaint in difficulty finding location. They were snotty and arguing over chock feature, despite being printed on hauler. I'm ex-military and USAA. I'm insured, whether by driving or credit card transaction. They added insurance and they had to call her supervisor to authorize card rebate. We'll see if that happens. If not, there's always the Consumer Protection Agency.
Daniel FEveryone was very friendly and helpful. Even when I was late to pick up the truck they called me to make sure that I was still coming to get the truck.
Ray KThe manager at the drop off location was organized, trained, quick, and friendly. After I told him about my pickup experience he recommended I have someone from customer service reach out to get a positive resolution.
Will VI shouldn't have to use my phone to check out the vehicle. It's not my responsibility to take a picture of anything and them send it in to check out. It just so happened the location services weren't working in this are. All I should be responsible for is dropping off the truck and turning the key in. Which ended up happening anyway because the location services weren't working. I'm the customer, I don't work for Uhaul. Also after I turned the truck in the vehicle was stolen during the night. The representatives I spoke with asked me questions that implied I didn't turn the truck in. Then almost a week later someone else called me and asked when I was going to turn the truck in. Their records indicated I still had the truck. Not good business by uhaul.
Kenneth WGenerally very smooth experience! I was able to make some changes to the program at a moments notice
Thomas FKeep doing good business!
Denine HI can't think of anything at all that needs improvement. It was absolutely wonderful service even in 100° plus heat. All smiles and helpfulness from the minute I walked in the door from Savannah. Then when I came to return the trailer, before I got backed into the parking stall, the owner appears in my mirror helping to back into the parking spot. He did an immediate walk around the trailer, had me disconnected in a matter of minutes, and pushed a few buttons on his phone and had me back on my way in no time. I highly recommend these guys for all your Uhaul needs as their service CANNOT be beat by anyone!
Mike ADo same thing as this time everything was great
Linda JHad no problem with the truck. Was ready when I got there.
Perry MThe ladies who waited on me were very kind
Amy SCustomer service was very good! Very nice. 🙂
Stephanie BVery nice and clean establishment, the employees were beyond helpful and very nice. They constantly apologized for the uncleanliness of the interior of the truck. I would definitely rent from them and will tell others about them.
Randy MThe staff was very friendly and helpful and made the process of renting the U-Haul, very easy and painless!!! They encouraged me to look over the truck inside and out and take pictures of it before I left the lot. Before you leave the lot they ask you to look over the truck and verify that it looks the same as the pictures previously uploaded. If there is something different, in my case, huge s uff marks down the driver side, you take a picture and upload it automatically to replace the other pic. It's kind of a CYA thing.
Kelly BEmployees went above and beyond to help me out in a bind. They stayed late on Good Friday to make sure I had the correct rental and made sure I was all set. I highly recommend this location for all your uhaul rentals!
derek fFix the side mirrors. The. Mirrors only went up and down and not side ways. Therefore, was not able to see using side mirrors.
Linda BNa
MICHAEL REverything was quick and reliable, staff was very knowledgeable and professional, thank you .
Elida EI turned the truck in on Sunday and they still have not closed out the ticket. The location needs more training. Also, I got charged mileage for going to Wichita Falls to pick up the truck because Burkburnett did not have one. I should not have been charged for that. However, I got moved and all is good.
Sondra HThe only thing I found was it was I was told there'd be some blankets in there to help with covering furniture and stuff and I didn't find any otherwise y'all were very pleasant very efficient and very helpful thank you very much and God bless
ROBERTA CService was provided by Savannah was A+++
Robert GTruck we were given had major steering issues. The 'maintenance' had to be fixed by son in law and he had to wait for the person from the rental place to look at it before he could drive it. Something in the drive shaft was improperly installed. Truck never should have been rented!
Cynthia LGuys worked hard and fast #5Stars
Hetep NExcellent customer service.
Richard Wget trucks that allow you to stay in the green at highways speeds..
james cAucun
Bob CNicely setup and quick to assist they are very friendly. Definitely my new pickup spot even if it's further than the one by my house;)
epifanio oNothing! Y’all were exceptional!
UTAH RThe truck was clean. The four back tires were bald and I asked the lady about it and she said nothing. I had to get road service out to replace all four and put me back over six hours. The brakes and the steering were a death trap as well. My six hour trip turned into a 8 hour drive. Not impressed with u-haul. Both rentals in the last 2 weeks were terrible.
Robby SThe woman who helped us at the front desk was really nice and provided great customer service.
Amie TCustomer svc. was excellent, I'm sure I'll be going using them again. 5 stars rating.
kevin uVery easy drop off
Linette GThe truck was the roughest running of all the trucks i have ever rented. If I didn't have very far to go I would have returned it for something else. It felt like the suspension was shot.
Lee WMy reservation was changed by UHaul and the new location was not open at the time of my reservation. That being said, the people at the Broad St location we're very nice and efficient. We will definitely recommend them to others.
Jeremy HPersonnel was very helpful and cordial. They made it easy to check in the trailer in a very efficient and timely manner.
Gary Ball trailer damage had previously been claimed per agent. He was very helpful connected the trailer and insured all lights worked correctly.
Jerry RBest UHaul service around! Paul and Kim and crew are the greatest!
DAVID BBe forthright with your fees and put it in the contract.
William CThe employees were above and beyond. Though the trailers are this location do not have jacks so the the employee which was a small female has to ask for help to pick up the trailer to get it on the tongue. I did a after hours drop off and it was beyond hard to disconnect by myself without having the normal jack. The owner of this location seems cheap. I feared when disconnecting the trailer last night that when I did that it would fall on my feet ...the owner is lucky to have the employees he does
Charity PDidn’t have dollies
Brad GThe personnel were very helpful and had amazing customer service.
MICHAEL CFantastic customer service.
Alfonso GOutstanding manager and even more associates whom go above and well over any other agency's best! This is where I go for service!
CAA sFriendly staff rented us the van. All was explained. The van was full of fuel and clean...ready to go!
Joseph CWonderful experience! I will be back!!
marie bWas very happy with all the assistance and easy pick up. Nothing to improve.
BRENDA YWas hard to find the drop box for the key. Was at the back and we had to walk around hunting for it
George OThe checkout process with your mobile phone is a pain. Took me 30 minutes to get the truck checked out. It was dark you have to have a flash light to see the code numbers, my phone ran out of memory half way through had to change phones. You wanted a number to verify and this was real early in the morning. They were called and woke up. Once the check out process was complete the truck was great!
Ray BPaul was very helpful in trying to help us find the moving help that we had booked through Uhaul to unload our truck. Despite all efforts we were unable to contact the helpers and they never called or showed up. The day before they called and confirmed a 3 pm time to be there to unload us. As a pair of 75 year olds, we managed to finally get the truck unloaded.. Just hope Uhaul takers these people off their posted list.
william k