Customer Reviews for Consumers Tire & Alignment
(U-Haul Neighborhood Dealer)

Évaluation :

5

Consumers was great! Highly recommend renting your Uhaul from this business. Very accommodating and pleasant to work with. Great Chevy Silverado.

Évaluation :

5

Ce n'est rien

Évaluation :

2

Close to early and I have extra charges, the bill went to high

Évaluation :

5

Excellent

Évaluation :

2

They didn’t have the equipment ordered the truck was bot swept out nor was the gas refilled.

Évaluation :

2

ripped me off for 60$ for leass than a1/4 use of gas

Évaluation :

5

Es buena i rápida ka ayuda

Évaluation :

5

Great people, great location.

Évaluation :

5

Easy access to location centrally located. Efficient staff. I use there services every year.

Évaluation :

5

Always great friendly service

Évaluation :

1

I was given a 15" truck to drive my family 200 miles to a different state in only to find out the truck is not safe to drive. We got 40 miles down the road and upon entering a major highway the ABS red light came up on the dashboard. We made sure to not go high speed as we were going 45 mph in the far right lane because the truck started to feel like the brake wasn't as responsive as it should be, like we had to use a heavy foot but we were unsure if it was because of weight being held in the back of the truck. Not 1 mile down the road SUDDENLY the front right tire blew out on the highway and we, THANKFULLY, we're able to pull over to the side of the highway safely. We waited 2 hours for a mechanic to replace said tire on the side of the highway only to find out that the truck was not safe to drive, as told to us by the mechanic, as the wheel bearing was completely shot. The mechanic himself said there's NO WAY anybody could have inspected this truck and if they did it's been since God knows how long!! After this we waited another 2 hours on the side of the highway waiting for a tow truck to tow us to Philadelphia. Up until now, I've supposedly been assigned a case and someone should be reaching out to discuss my reimbursement and yet 6 days later, no phone calls. It was a horrible + UNSAFE experience, 4 hours waiting on the side of the highway with my 3 year old son and partner, and completely derailed our timeline as we had family and movers waiting at our offloading location. Aside from incurring extra costs paying the movers who were WAITING BUT also putting in $60 of gas only to sitting on the side of the highway. My 3 year old son was constipated for two days following this because he had to go to the bathroom during this event but didn't feel comfortable using the bathroom squatting on the side of the highway. Very disappointed that no one has reached out all week to speak to me, they took my money and charged my card from the moment I picked up the truck however if the tables were turned and I had left so much as a Dent on the truck upon return, they would be calling me non stop and making sure they get their money for it! DESPICABLE What was suppose to be a 4 hr trip and smooth move in turned into nearly 11 hrs and a nightmare!

Évaluation :

4

Got charged for insurance when I didn't want it. Very disappointed.

Évaluation :

5

The gentleman I worked with, was absolutely fabulous, and made everything very easy for me

Évaluation :

3

No one there on a Sunday but drop off was easy

Évaluation :

2

It took me 30 minutes to check out. Neither the UHaul app, nor the website was working for me. 1st call to Uhaul sent me a video indicating I'd get the info on the app even though I told her that the app wasn't working. 2nd call resolved access to combo for key using a new website, but key lock box did not open with code. While on the phone for the 3rd time I was finally able to jiggle lock box open.

Évaluation :

5

Nothing. Perfect rental.

Évaluation :

2

When I got tot he venue to pick up the 9 foot van, I was told it wasn't available and that we were being given a 10 foot box truck. I reserved the van in June expecting to find what I had reserved. The service was not great and when I called "headquarters" in the Bronx the person on the phone was completley unhelpful. Terrible expereince and I would not recommend UHaul or use you again unless there is no other option.

Évaluation :

1

Pickup place didn't know about my reservation. No furniture pads as promised. Every time I called to verify my reservation the price went up and the miles allowed went down. The workers at the location couldn't be bothered to help me. Drop off location made me sit in the truck without telling Me wahat to do. I was charger a $1,09 even though the woman said thst she would not I waited over an hour to pickup the truck. I had to make several calls to get the truck and had to burden my friends with calls from I haul to verify my identity. First I was charged 190. Then 203 and then 208 person on the phone was rude and uncooperative 123 miles to Manhattan is just not enough to cover extra miles that are typically associated with a move

Évaluation :

5

Liz was great. UHaul changed our drop off location and didn't inform us. She problem solved and found a solution. UHaul, please fix this problem! It's not ok to have tired customers rerun a truck only for them to arrive at the drop off location and find out the locale has been moved 30 min away!

Évaluation :

5

Only drawback is that there is very little to none cellphone reception in that area. This is not the fault of Consumers Tire and Alignment. It makes it difficult to login for vehicle pickup and dropoff.

Évaluation :

4

Convenient and reasonable. Only issue was slow computer connection.

Évaluation :

3

I could not find the key drop box after looking for a half hour. The store was closed. I did leave a message & later at night someone called me, apologized & told me where the drop box was hidden. Now I have to return the key there.

Évaluation :

5

My recent technology-enabled U-Haul experiences have been dramatically better than my other truck rental experiences in recent years. U-Haul has done a great job implementing technology to facilitate the rental process.

Évaluation :

5

You're terrific and super supportive and helpful. Merci.

Évaluation :

3

Explain upfront the return procedures and allow photos to be uploaded

Évaluation :

1

The man behind the counter was cursing and threatening

Évaluation :

5

Location and service was Great.

Évaluation :

1

Directions were inaccurate to start. Then I was scammed and overcharged. The contract did not lay out extra charges for fuel and a fuel service charge. In addition to the rental fee and mileage, I was charged over $50 for driving ten miles. The company blatantly lied about my gas usage and charged a wild service fee. Would never recommend. Class act

Évaluation :

5

The van was clean but dashboard could have used a good wipe down. Also the person before me left a plastic cup that I wasn't gonna touch. The van handling was ok but felt like it could use some oil or TLC. Pickup was easy through the app. Recommend filling out as much of the pick up info ahead of time. Also recommend arriving 20 minutes early cuz going through the app takes time. My key was in the lockbox and it was easy to retrieve. First time I did U-Haul solely through the app. Experience was great-van worked for my move and when I called in to get help with extending my rental time they accommodated me and also gave me a phone # to call if I had trouble dropping off the key (which I called because I did have trouble). Only thing about renting in NY is it's always so much more expensive than other cities like Las Vegas.

Évaluation :

5

Nothing, was a great truck rental experience will be glad to rent from here again nice people .

Évaluation :

5

The online rental site is glitchy . It froze in the middle of making a reservation so I started the process over . Apparently the first reservation went through but it never notified me . Apparently I was supposed to pick up a vehicle at a location I didn't choose but I was charged $50 for not showing up . The app only works well if you have good WIFI or cell service , which we don't have .

Évaluation :

1

On both rentals, they checked back in the car long after I returns it, charging me for an extra day. They also added charges I had not agreed to.

Évaluation :

5

Not sure ifi I agree with the two day rental when only need one day

Évaluation :

4

Computer system didn't work very well at the location or online from home.

Évaluation :

5

You need to fix the suspension are terrible. And when I press the break is kind scared how the car start Shaking

Évaluation :

3

Nothing against the location. The U-haul experience was frustrating and onerous. The demand for two contacts that have to pick up the phone and verify identity...are you kidding me? This after making an advanced reservation, speaking to a u-haul rep the day before, uploading photos of myself, my ID, submitting my cc information.

Évaluation :

5

Good service at Consumers Tire, and the truck was in good condition and did the job well. Can't ask for more.

Évaluation :

3

I had reserved furniture pads and dollies and none were in the truck on pickup, which caused significant difficulty in a tightly schedule move.

Évaluation :

2

I called this location 3 times to confirm my reservation but the phone just rang and rang. No one ever picked up, and no one called to confirm my reservation. Also, I had requested a furniture dolly to be included in my reservation. It was not included in the truck, and I was told by a representative that this location never has dollies. Why was I able to add this to the reservation then? Also, why did they never call to let me know that this was not included? I did an online chat with U-Haul, and they said they would send me to another location to pick up a dolly, and they would call me in 5-10 minutes to confirm this. However, I didn't get a call back for an hour. At that point I gave up on the dolly and had to load everything without it. The dolly would have been a huge help because my furniture was extremely heavy, and I ended up with some damage to my furniture because we were forced to drag it at times.

Évaluation :

3

Hard to find this location.

Évaluation :

3

Truck was dirty in the back There was a rattling sound when driven

Évaluation :

5

Good people always on time

Évaluation :

3

Vehicle's gas cap was defective and I was charged an additional $20 for "return after hours" even though the vehicle was returned on the same day. I could have easily returned it the next day when shop was open to avoid this fee but no one explained to me that there would be such a charge. I believe that such charge is unfair and should be reversed. Merci

Évaluation :

3

The keys are not in a box to pick up - so there shouldn’t be an option to pick up the truck out of hours.

Évaluation :

5

Truck wasn’t as clean as it could have been

Évaluation :

5

No need for improvements

Évaluation :

5

Easy and exactly what I needed.

Évaluation :

3

Location was closed. Followed instructions online.

Évaluation :

2

Very impatient

Évaluation :

1

Poorly run shop. Told me they were open when they were closed. Major hassle including two trips to location several phone calls to UHaul to get truck. Bad experience!