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Cornell S
Customer Reviews for Cook Video & Appliance Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was good
Shane SService was absolutely wonderful, thank you guys
Dan CThe lady tried giving us the wrong size uhaul truck. I had made reservations days before and she tried giving us a different person reservation. It took close to an hour just to get things figured out and get the correct truck. Lady was preoccupied, rude, and not very helpful. She acted like we were bothering her. Will never pick up a uhaul from this location again I don't recommend it.
Jordan IYou can certainly tell that this location is a smaller business with a very personal approach to their customers and service. It was the best U-Haul experience we have had. Our local U-Haul in the city is fine, but not personable and certainly not as efficient with check out or check-in.
Tracy WGayla was extremely helpful and on short notice. She made sure I was well taken care of and she knew a lot about U-Haul!
Amy SI called looking for a uhaul and supposedly they were out of everything and everything was reserved. When I showed up there was AT LEAST 4-5 trucks at that location. They were rude on the phone. Was not please. You should definitely find another location for your business practices.
Cory LEverything went well and the receiving agent took care of everything
Rodney jI dropped off after hours. Very spacious and clean. I've dealt with this staff before and they are fantastic.
brian sWhen dropped uhaul off a day early with 100 miles left on allowed miles go charged $12 for being 30 miles less on fuel then i picked it up with.
justin vEasy to check out.
Timothy CStore was a mess, guy helping us kept getting confused like he didn't know what he was doing. We weren't told that we were receiving a different size truck than what was reserved, and the guy told us we could drop it off at nearest location, when I was called later by a uhaul rep that had me take it to a completely different city, while there was a snow storm.
Stephen DGentleman open the door and was very helpful, I wasn't able to find the return key lock drop off box. Perfect and do recommend others!
Beverly SRien
JULIE NThe staff at Cook Video & Appliance Sales are very nice and helpful. They chat and genuinely want to know their customers. They are my go to place to rent a UHaul vehicle in the area.
Kathleen MWe arrived for our 8:00 am pick up to find the store was closed and there was no one there to help us. We had to call and ended up waiting nearly an hour for someone to show up to get us our equipment. There is a problem with the printer at this location so the contract was so blurry it cannot be read and he didn't enter my email address so I couldn't get it that way either.
Jennifer MExplain about the new rule that the truck has a half tank and you take it back with a half tank.
David RDid not have the trailer size I ordered. They gave me a much larger one. That's all they had, so I had to use it.
THOMAS KU-Haul's online rental procedure is not user friendly. Lyle's didn't know anything about it when we showed up at the proper time to pick up the truck. We finally got it, but it was nearly an hour delay.
Jeffrey SGayle was so friendly!! Went above and beyond! Can't say thanks enough!
Gabbi DNot so much the location's issue as it is UHaul company. This location doesn't have much cell service so dropping off the truck was difficult since the only option was using the website (we almost couldn't return it because the website wasn't loading)
Emily WUhaul app and website failed to allow me to drop off. I spent 90 minutes in the truck in the parking lot trying to drop off and on hold with customer service. The customer service reps were great but the technology kept kicking me out at different stages of the process. Very irritating after a day of loading, driving, and unloading.
Todd DThey found me a trailer in DesMoines and sent me to get it. The ladies were very nice!
Shane HGreat service very helpful
david bThe inside of the building looks like it was owned by hoarders. The trailer that I rented leaked water in the front end it rained entire day.
Allen LFriendly and helpful.
Suzane MWe delivered it after hours with no contact
Richard HU-Haul is not this store's only offering. Their U-Haul knowledge and service are very good.
JOHN VUpon my arrival I spoke with the proprietor about obtaining a different truck, having realized my needs changed and was briskly told that I needed to take that and was left with the impression that I should be greatful they did their job and got that one.
Timothy HWe had filled the gas tank to 3/4 as directed when we picked up the truck. However, their driveway is on a slant and when we parked we were told it was 5/8 and charged $12!!!! We brought back unopened two bags of packing blankets and they would not give us a refund. We returned the truck early and clean. Will not use that site again!
Sandra SCustomer service was great!
Michael HThe truck was not clean. The ramp was caked in dry mud that took 45 minutes to remove for safety.
Kasey Sgreat service
dan hQuick pick up and great customer service.
Troy WLocation facility was massively cluttered, unorganized.
Steve YVery nice and helpful!
Scott CThe store was a bit cluttered, but the rest of the experience was great. The staff was incredibly kind and helpful and got everything completed quickly and efficiently.
NICOLE MA+
ADAM WCreston was very convenient for us. It is also an appliance store, but not kept real clean/organized. But, that has nothing to do with picking up or returning a U-Haul truck. The service was excellent and that is what I cared about.
James RMake sure all the lights work so the patron renting it doesn’t get hassled!
robert mThe only downside was a loose door gasket on the driver's side. I reported this to the rental drop off location and they said this happens occasionally. I've rented from here on several occasions and they are always very helpful.
Wes RI dropped off the truck after hours so there was no interaction with any staff.
Patricia GNot a thing
Gary JGreat help and communication
Dennis HThe woman at this location was helpful, but the condition of her store was deplorable! The entire floor in one section was so filled with garbage you wouldn't have been able to walk through it. Thank goodness I was just dropping a truck off!!
MARILYN MIt's wasn't the location i had a problem with, it's your equipment. I rented a 5x9 trailer. Well the 5x9 is not a true 5x9. The inside width is narrow. I would not work. I paid $27 for a trailer i could not use. Very disappointed and a waste of money.
Terrence WThe woman from Des Moines called to inform me the 26 ft struck I ordered wasn’t available and switched to a 15 ft. When I got to creston there was a 26ft and the person let me have it was done in 4 hrs was great!
Daniel MThe guy that checked the truck back in was very nice and things went very quickly..No improvement I can think of.
Dan R