During the getting information process before someone actually commits to renting, ensure they know the permissions re name of person making the commitment and who will be doing the actual driving of it and what's involved if the driver isn't the person making the rental.
Teresa V.
Customer Reviews for Cooper Roofing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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nothing, everything worked well
carolyn M.Great staff at this location also very easy to get in and out of.
Leonard K.Only concern was that one of the tail lights wasn't working.
Sarah H.Great customer service, Jennifer is extremely knowledgeable and I loved her upbeat attitude!
cj O.great staff very helpful
David W.The box was not opened and examined.
Jerry P.Great experience! Amazing customer service!
Katrina M.The lady there was amazing and very friendly! I would definitely recommend her to others.
Jennifer T.The rental pick up is close to your workplace and this is why we select it. The office staff are very helpful and make the pick-up and drop quick. Areas for improvement at this time would be the cleanliness of the vehicle. The truck rental prior to me had used the truck in mud and this was evident by the interior of the vehicle.
Red Deer C.Very good service
Rajveer K.Originally I booked online and pick up at 4770 Riverside Dr Red Deer, AB T4N2N7 for 12:30pm , at 11:30am She called me and said there was a double booking for the 6x12" trailer and cannot accommodate me they had no 6x12' in town , they only had the 5x8"and I had to get it. So I went to the location and waited for 10 mins there was no one, a lady was also waiting to pick up her unit. I called 1-800- U haul and an agent help me & said that he found a 6x12" in cooper roofing and booked it for me right away. I picked up with no issues and return the unit. I would never go deal with the riverside location again. Thanks to the lady at Cooper Roofing for helping me out.
Angelo P.The only U-Haul dealer I want to ever deal with. They make it happen and as a class one operator of 20 years I can't say that their rentals are in amazing shape, well maintained and user friendly for anyone that do not have experience with any large cubed vehicles. Over the years they have never let me down and if you want professional advice and skilled professionals in roofing Cooper Roofing are by far the most honest and professional I have worked around and used. They truly are what you should experience at a rental location for U-Haul. Some other locations should take lessons from this location. Lacombe was a great location as well to just speak with. Sincerely one very happy customer, Valerie Pardy 587-876-9927 (cell)
Valerie P.All was good the ladies helped me were very friendly and helpful I will go back there anytime if I have to
Rovinish C.I thank you for helping me out in the confusion In the booking. Truck ran great. See you again
cliffton H.The truck pulled to the left on highway,it was hard to keep in the lanes so driving was slow and the seats was like riding on a old tractor know comfort, back is sore,in stead of an hour and half took 2 hours and 15, the load in the was not even close to capacity, of all vechiles which I have rented from you was the worst, this vechile maybe great in city but not on the highways
Malcolm C.It was easy as pie!
Shauna S.Great service thank you! Keep up the great work.
Nancy J.Put the ball size on the hitch so you are positive you have the right size
Larry H.No problems dropping off the 26 foot truck after hours.
AUDRUI E.A big No for all Uhaul services and i will advice all my friends to chose a different service provider
mohson A.Great friendly service.
Alan A.You need to update your web site, looked in Rimby to drop off trailer because it said on web site it was there, then tried Sylvan Lake because it said it has locations, there was none, had to go to Red Deer.
Brenda C.No problems dropping off trailer. I had no problems with the trailer on my trip from Fredericton to Red Deer
stan L.The woman at drop off was pleasant, professional, and cheerful. Great experience.
Barry S.All was good.
Al F.Very smooth drop off
Anthony P.The person who helped me was very helpful. She did a great job helping me with my rental. I would rent from this location again. Thanks Peter Williamson
peter W.This location in red deer was great, other than the trailer brakes didn't work. We tried to pick up from Red deer gasoline Alley where we originally had our reservation but the bearded worker at the gasoline Alley location was extremely rude and refused to rent to us after exploding on me for not taking the picture right even though it was clear and easy to read.. was really disappointed by the worst customer service I've ever seen. This postponed our move by multiple hours
Skye K.The Lady at the Till was extremely helpful, cheerful and made the visit all the more awesome!
Dustin V.Awesome service.good job people
Miles M.They seemed very friendly there was a quick and easy drop off
Sherry F.Dropped off a trailer one night and a 26" truck the next. During our drive from Ontario to Alberta a rock struck and cracked the windshield. I had taken insurance and there was no trouble at all getting checked-in and the claim processed. Fast, easy, friendly customer service.
Karen R.Keep the dog out of the office. Big dog barking at people. Growled at me. Golden retriever no need for that to deal with. Caused allot of anxiety for me. Tail light cord missing and chains had allot of road rash
Lorne B.The person doing the check in was, in a word "rude" I had never been at this location before and will never go there again
Beverly K.Excellent Uhaul attendent,very helpfull
Carl E.Trailer was splashed up with mud on the front. Rear door was difficult to open/close and desperately needed lubrication! Excellent customer service and inspection by staff upon hookup, was very thorough and appreciated.
John M.Staff were very friendly and helpful. Overall great experience
Chris R.Have the equipment checked more thoroughly when returned. The trailer light wiring was rubbed through.
David D.When I picked up the trailer the lights were not working and I had to hook up to a different trailer. They did not help to un hook and hook up to second trailer. I lifted by myself and hurt my back then I saw a jack sitting there that I could have used. The attendant never told me that it was there
Ross M.Cooper roofing has friendly staff, but they leave allot of the checking process to the customer (parking trailers, parking trucks, pictures of odo and fuel level)
Jeremy D.Have windshield washer fluid in the vehicle.Updated pictures of the vehicle.Stressed right out thinking l was going to get charged for the condition of the truck.The truck did not have 7/8 of a tank it only had 3/8 of a tank.l wasn't able to take pictures of all the issues so this added even more stress.lt bothered me so bad l had to call Jennifer and tell her the truck did not have 7/8 in the tank,no windshield washer in the truck and the cab was filthy with twigs and dirt on the dash.Mud on the floor Mats,Jennifer as always thanked me for calling and not to worry.l have yet to see my closing bill.
tony P.The customer service gal that we dealt with was amazing. Our truck was not there when we arrived we had to get 2 friends to drive up from Calgary with their trucks as the truck we received was smaller than what we booked we also had to pick up the truck from another location. There was no catalytic converter in the unit, the unit had fumes coming into the cab. The worst experience ever!!!!
Collleen L.After hours drop off
Lynn G.Have two clerks at 9 available
Judy C.This was excellent accommodating Service!
Marvin T.Dropped off after hours
Terri Reid R.This is the best place the people are extremely friendly and make sure you get everything you need
Robert C.Based off drop off experience in Lethbridge I would never recommend U-Haul to anyone. The girl in red deer was nice tho.
Andrew K.Had what I needed. Friendly service and smooth transaction.
Simon W.