Keep up the good work
ED P
Customer Reviews for Cooper Roofing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The agent was very kind and accomodating.
Atila EThey need to clean there equipment.
Christopher LI had booked a truck with a cart, however there was no carts available when I picked up the unit which made things cumbersome when moving boxes. I usually have good experiences at U Haul so next time I need a Unit I'll I use a different location.
Juan HNothing, stay the same. Heather was excellent.
John GPurchased dolly was unavailable and was detrimental ..only saved by a friend who had one! Staff was nice.
Cherie HCentral booking was a bit of a challenge. Local dealer was great
Warren SThe yard is muddy and rough, but the staff were helpful. We hired a couple of helpers through the website, Kozak Moving in Red Deer. Please remove them from your list as they did not show or notify us of any changes, no communication whatsoever. They left us high and dry.
Kyle HGas tank not full when I picked up the unit. They still made me return it full. It cost me $26. Their office hours are wrong. They are closed over the lunch hour. Their yard is a mud hole so be prepared to get muddy if it's wet. Their staff block the exit with other vehicles and they aren't in a hurry to move their idling vehicle. I was an inconvenience to them. (Seems like the tank not full issue was not just me. Read other reviews. )
Darren EEverything went well we were back 5 hours later with the truck ty to the staff at cooper roofing/Uhaul for the excellent.customer service
Morris RI waited 2 hours to get a trailer because of the systems malfunctioning. Waisted my valueable time. I was told that i have to pay for 5 days but if i bring it back sooner then i will get a refund for the days i didnt use/need the trailer. because apparently i couldnt book it for only 24hours
Jason SHeather was able to process the reservation in a very sincere and professional manner. We discussed options for the rental and she provided useful information to help me in the decision making process. I would definitely recommend this U-Haul location to a friend.
David SRien
Elizabeth BAll went very well.
Daniel LThanks
Jeremy JThe check in was abysmal. The service rep was late showing up for work, didn't seem to know what to do, and wasn't too good at explaining why it was taking so long. I showed up to pick up my rental trailer at 9:00 AM and was finally on the road at 9:40 AM. Too long for a customer that checked in on-line the night before.
Joachim TThe lady on the phone was super nice the day prior to me dropping off when I had a few questions. I was a bit annoyed to be charged $13 for additional fuel, when we know we left the uhaul with exactly the ammount that what we got it with. We had pictures to prove it.. but after all the trouble Uhaul (the company, not these locations) put us through.. I'll just take the $13 loss and move on.
ANELIA DDon’t charge me for 2 extra days when the trailer was returned on time
Richard CTrailer wasn't clean had oil spills on the passenger side, could of used a good wash prior to pick up. Le service à la clientèle était génial. Had a good sense of humor. Nice lady.
William CThe unit was filthy, especially if you want to transport items that you want to keep clean.
Annamarie PGot to location after hours. Lots of room to park easily. Called U-Haul 24 hour line for instructions on after hour drop off. Operator from North Carolina was very friendly and helpful.
Michael DClean the trucks, fine people for smoking in them, the truck was in disgusting condition upon pickup.
Jeremy BI have used this location before and it was great. I dropped the rental off on a Sunday. I did speak to a person who just happened to be there when I dropped it off, and she said that they would look after the check in on Monday. I received the final bill for the unit around 9:00am and the extra charges were fair and reasonable.
Daniel LReally helpful and friendly
Byron LThe wipers did not work on the truck and the side mirror was flapping around so I couldn't see to change lanes and it was snowy and messy out and I couldn't see very well at all out of the front window.
Sherry Dcharge right rate
Dianne MGreat service
Timothy BGreat service! Really flexible!
Richard DEasy drop off But I have been overcharged and I have no final bill to see why.
Nancy GCargo area wasn’t cleaned very well Side mirrors are always dirty
Michael FGreat location in red deer. It was closed when we arrived so we did self checkout. Lots of parking and equipment. Thank you, Royal Moves
Royal MVery friendly and fast
Jerry KEasy
Christine FVery clean and great mechanical shape.
Thomas GThe folks in Tennessee who booked the appointment were great and Alexas in Red Deer was absolutely great. Seamless interaction :)
Jesse MQuick and easy. No hassle. Not much else to say.
NORRIS VGreat service! The young lady was very pleasant to deal with, and a great asset to the company
Carrie SThere is nothing I can think of that would help improve the service I received, everything was smooth and simple I was able to get the paperwork done and get on the road in a very timely manner. The lady I dealt with was very curious and helpfully, service with a smile as they would say. Thank you, Jason!!
Jason KTruck wasn't where U-Haul said it would be. Had to travel 100km's to get My truck and carryall. Sent me On the road with a faulty wheel on the trailer. I was told there is not 24 hour road assistance in Canada! Took 7 hour to get assistance. Had to travel to another town to get a new carry all. Didn't get My re embursmaent for gas, or km's!! Delayed one full day of travel so hit freezing rain, black ice and was stranded in a town for 2 days!!! NOT IMPRESSED! I will never Recommend U haul. NEVER!!
Cherryl PWe dropped late at night.
TERESA LI know it was my fault that I was short on fuel maybe 20 dollars.but you gave me a half of a tank of fuel to start with.But you gave me 62 dollars back out of 137 dollars .
Clayton LEvery thing is ok
Davinder SPositive experience, would highly recommend.
BRETT HGreat experience and very helpful employee. Equipment was excellent and the location was open for collection on Sunday. Thanks Guys
Toby GNothing, Fantastic staff with a smile.
Kelly WThe young lady that helped us that day was very helpful and polite. Would highly recommend this location to anyone. The one on riverside however, that man was very rude and I would recommend that something be done about him.
Troy WEasy pick up and drop off
Marc R