Cellular phone service is terrible. Photo uploads take forever. Recommend contacting the cellphone carriers to improve their coverage.
Murat E.
Customer Reviews for Corderos Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The internet at the location is awful. I couldn't properly return my car on the app due to the poor reception. Called customer service and sent them a picture I took of the dashboard.
Patti W.Make sure the uhaul app works properly and has proper Wi-Fi or signal in the parking lot. Waited 45 mins to submit the turn in paperwork and had to contact customer service to complete the process. To have a location only be open until 3 is not good
DANIEL I.When renting the truck, the key code was only shown once on the App, and once you missed it, you can't recheck it. I had to call a representative to obtain it, and it took me 30 min. When returning, I uploaded pictures to show a clean trunk and driving space. The app crashed, and the reservation was over when I logged back in.
Andi T.The people there were very nice, but I admit the first impression of the location is not favorable. Then again, my normal location in Northborough, MA is newer and has a storage facility so it is modern and clean.
ANTHONY M.Fantastic customer service.
Mark B.This location closes early, 3pm, so you're forced to us e the U-Haul 24/7 app, which is garbage. Try a different location with more reasonable hours
Sean S.Great team. Very fast and easy to pick up and drop off.
Jonathan B.Please thank them for helping me with move
Carl H.Similar to pickup phone reception was poor, but the location was attended and the staff were very helpful in completing the transaction.
Antone B.My experience was great. I love the gas gallon calculator to let you know exactly what you need to top of the tank with to get it back to the same level. One side suggestion - ask people where they are taking the van and remind them to take their own "Easy Pass" in case they encounter tolls. Very happy with my experience, van, and location.
Patti W.Cordero's is great to work with! They have a super convenient location and everyone is really friendly.
Taylor K.Hassle-free, straightforward pickup and return process. Staff was courteous and handled a relatively unusual booking competently and quickly.
John E.I was charged cleaning fees of 40 usd whereas I returned in same state I got . My charges were way above and I lost faith
ANILKUMAR G.I was using the app to drop off my truck after hours but having a difficult time because I had very little cell signal at this site.
Candace B.Outstanding
Michael B.👍🏾
Cliffton J.Please have a dedicated drop off location for the keys if truck is being dropped off after closing hours. We luckily found a mailbox to drop off the keys to, but we had a hard time finding it.
Whitney D.I rate the U-Haul location, Cordero's, a 10/10. I rate the U-Haul user experience a 0/10. I would not recommend U-Haul rental to Anyone, because EVERY time I tried to utilize the app, I was able to log in, yet was told I do not have any vehicle rental While I Was Sitting In The Truck !! There was nothing convenient about having to contact customer service during business hours when I could simply use the app.
ryan S.Have location open during the hours it posts as open. Clean the truck Have WiFi available for online check in
Jessamyn B.Third time at this location. Very friendly and helpful. My "go to" location.
James F.Uninformed by U-Haul or blatantly cheating. Saturday 1/21/23 I returned the truck + auto transport at Corderos Auto Repair shop at 9:00pm. I ran the returning App (U-Haul Truck/Share) that Chantilly U-Haul guided me to do; answered all questions & took many photos of the truck + auto transport to avoid the $20 charge. January 23, I see a charge ($21,32) by Corderos Auto Repair lying that I returned the truck & auto transport at 11am Monday 01/23/2023 and they did the checking in for me, therefore they charge me $20 + tax. We did the checking in ourselves, not Corderos with U-Haul Truck/Share App.
Dat P.Excellent customer service
Cliffton J.Revise your check in process when returning equipment to be more consumer friendly like a key drop off vs. the complex set of steps you have setup through your mobile app. Not customer friendly!!
AMITABH N.A.J. was very nice, friendly and explained everything well.
Hans S.We reserved a 20' truck and 2 packs of furniture pads. They told us they didn't have any furniture pads, called someone, and suggested to get them at another uhaul location in Trenton, which is 15-20 minutes away. We drove there and they didn't have any furniture pads either. Apparently, nobody called them to check this.
Alisa G.The representative at this Uhaul location was super friendly and gave great customer service. Hooked up the trailer and ensured everything was operating properly.
Hiram T.I have been charged for $50 as cleaning fees unnecessarily! I used for a very short trip and no stain left behind. I do not understand the extra cleaning fee charges
Rajat J.Adjustable seat height would help a lot.
Rahul M.The pricing at U-Haul is a scam. I saw advertised 40 cents a mile and was charged $1/mile and the dolly said $7 to rent is and I was charged $12. I also had my pick up location changed the day before which added more complications to our plan.
Tobin C.Suggestion: clean the in side of all windows. The accumulated grime caused glare when driving towards the sun. This was a long standing issue, I saw where multiple previous renters put suction cups for their phone / GPS. I would have cleaned the windows myself. but was on the clock and didn't bring Windex. Everything else was exactly as promised.
Brett B.The cupholders had sunflower seeds and a raisin, and the hatch had two pens, but otherwise it was good.
Ravi S.I was approved to pickup the truck and trailer at a location near my house then the day before I was scheduled to pickup the truck and trailer uhaul changed the location of my pickup I was not not happy that uhaul changed the pickup location after I booked the truck and trailer. This should not happen.
James S.Pickup and drop off were very slow (20 mins!) because of poor cell signal. Please provide guest wifi
Byung Cheol C.The whole process was easy, and the location had great customer service
helen A.I tried to do the online checkin and couldn't get wifi in parking lot, but luckily office was open and Uhaul rep was there and she was fantastic!! Thank you
DEBRA F.The location was fine, but the experience of using the u-haul after hours identify verification was infuriating. One of the poorest I've seen and couldn't complete it in the middle of the night standing in the parking lot of an auto repair I didn't have my mortgage or passport etc, who woulda thunk. Absolutely ridiculous and I'll be renting elsewhere because of it from now on, was that frustrated.
CHARLES C.The two men who helped me were very kind and pleasant, but it took way too long for me to get a UHaul. The first one did not have a mileage on the odometer that matched the odometer on the contract. They could not figure out how to fix the issue, so they gave me a different UHaul, but in total it took more than 30 mins for me to be able to leave with a UHaul, which was a bit frustrating.
John W.The guy who handled the rental was superb. Highly recommend this location.
Thomas R.I was very surprised how clean the truck was and handled very well
Sharon B.The attendant was very pleasant and took his time to explain the many conditions set by U-Haul otherwise they can hit you with additional charges which all seemed a bit ridiculous. But my dissatisfaction with UHaul was with the rental truck itself. The AC did not work. The vent blew hot air in the cab and I had extremely hot air blowing on my feet the whole ride . With it being 90 degrees outside it made the driving extremely uncomfortable. I put at least 120 miles in this truck and I will not be renting another unless I am guaranteed these conditions could not be repeated. It wasn't just the fact of no AC as I can live without it , but it was the extremely hot air from the engine that heated the cab and was just unacceptable! With all the additional charges that UHaul can throw at me for not following their rules, where is my compensation for them releasing a truck that was almost unbearable to drive. Very dissatisfied customer here !
Tom A.This was the most professional and helpful location I've dealt with. AJ met me at the truck return area and assisted with receiving our vehicle. He was courteous, kind and very professional. He is a very good representative for not only U-Haul but Corderos Auto Repair. I will definitely recommend this business.
Gina S.Guy at the counter ("Ad" was on his shirt, not sure if that was his name) was super hard working and helpful - there were a lot of customers there, but he did his best to make sure everyone got what they needed as quickly as possible.
Kip B.They do short hours of work.
Olisher N.Improve your scheduling department and don't rent out equipment that you don't have. It is not the customers problem that you don't have enough equipment to go around. Allowing people to extend their equipment rental without a legit reason screws they next people in line waiting to rent equipment. Your customer service and scheduling departments are a joke. Very dissatisfied with my overall experience dealing with anyone from uhaul. I can safely say I will never rent a uhaul trailer again
Mike P.Make sure the requested equipment is included with the rental, not in the open closet locked inside the shop.
David H.The person in charge was extremely friendly and professional. He took the time to explain and detail everything perfectly and even repeat the points I did not understand the first time, although we were the 5th customers on line. It was Saturday morning and the he was supposed to be on weekend since the Friday but still was very kind with us and allowed us to park our car at the back of the garage for the day and did everything he could to make our rent great. I would highly recommend this place.
Jeremy W.