Both Millie and Mark Cordero were friendly, helpful, and well prepared, and gave excellent service and advice. I was especially grateful to Millie for advocating my interest regarding a questionable charge from U-Haul. Truck and dolly were very clean and ready on time. Cannot think of any way to improve.
James H
Customer Reviews for Corderos Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very aggressive lady running this location, I hav requested to return at 12 PM but still lady asked me to return by 10 saying she has booking already, and threaten that if don't return will call police. Very poor service at this location won't even dare to go again
Virendra JJust an easy experience
Michael MI had worst experience picking up vehicle and waited in customer care call for few hours to get a vehicle
Venkata MOvercharged, added fees, poor customer service on U-Haul's part, not the pick-up location. I'll stick to your competitors.
Caitlin OAlthough it looks a little run down, the people there could not have been more friendly and helpful.
jared gLate by 90 mins resulted in an entire days extra charge. Half a day extra charge would still be a stretch, but I think a double charge is a bit rough.
Simanta DPurchase an air purifying system that takes the cigarette smoke out of the air and recirculates the fresher air.
James SWonderful location especially for Princeton community. There are many truck and van varieties most of the time and that's nice. One issue that you needs to be mindful of is the time it takes to get approved for truck rental. Once you are done filling the forms they still need to call some one for guarantee of safe return of the vehicle but this process can be painfully longer. I got two different details of where the key was. It took them 35 min to tell me where the keys were. The number given for customer service is automated and good luck speaking to a real person. Non contact key acquisition shouldn't be this hard. Maybe it's an isolate incidence. Other than that, great service though.
KENNEDY OThe inside of the window was very dirty.
JOHN GVery well organized and maintained.
ELISE ZThe cellular signal at that location is poor so it took nearly 30 min to use the mobile app and upload the pictures. At one point I drove a mile down the road to speed up the upload. But then realized I had to come back to take a picture of the parking location of the truck. I wish I could have skipped the picture step.
Pinakin ALocation is not good
Siva AVery nice and friendly. I will recommend this location to anyone. Thanks AJ and all others who helped .
SENGANE MThe U-Haul self return in the app needs to be more robust. I experienced issues with self return since the drop off area had poor internet reception. The self return service would time out and it took an unnecessary amount of time to return the truck due to the numerous photo uploads over spotty internet. The only alternative is to have a representative verify the return the next day for a service fee… which doesn't seem fair given the situation that the self return option was frequently failing.
Kerem SThe woman who helped me claimed I would be saving money by not getting a one way - and get an in town- was wrong and I paid 100 dollars over. She was resistant and not helpful. Do not recommend.
Fu-jin BCellular phone service is terrible. Photo uploads take forever. Recommend contacting the cellphone carriers to improve their coverage.
Murat EThe internet at the location is awful. I couldn't properly return my car on the app due to the poor reception. Called customer service and sent them a picture I took of the dashboard.
Patti wMake sure the uhaul app works properly and has proper Wi-Fi or signal in the parking lot. Waited 45 mins to submit the turn in paperwork and had to contact customer service to complete the process. To have a location only be open until 3 is not good
DANIEL IWhen renting the truck, the key code was only shown once on the App, and once you missed it, you can't recheck it. I had to call a representative to obtain it, and it took me 30 min. When returning, I uploaded pictures to show a clean trunk and driving space. The app crashed, and the reservation was over when I logged back in.
Andi TThe people there were very nice, but I admit the first impression of the location is not favorable. Then again, my normal location in Northborough, MA is newer and has a storage facility so it is modern and clean.
ANTHONY MFantastic customer service.
Mark BThis location closes early, 3pm, so you're forced to us e the U-Haul 24/7 app, which is garbage. Try a different location with more reasonable hours
Sean SGreat team. Very fast and easy to pick up and drop off.
Jonathan BPlease thank them for helping me with move
Carl HSimilar to pickup phone reception was poor, but the location was attended and the staff were very helpful in completing the transaction.
Antone BMy experience was great. I love the gas gallon calculator to let you know exactly what you need to top of the tank with to get it back to the same level. One side suggestion - ask people where they are taking the van and remind them to take their own "Easy Pass" in case they encounter tolls. Very happy with my experience, van, and location.
Patti wCordero's is great to work with! They have a super convenient location and everyone is really friendly.
Taylor KHassle-free, straightforward pickup and return process. Staff was courteous and handled a relatively unusual booking competently and quickly.
John EI was charged cleaning fees of 40 usd whereas I returned in same state I got . My charges were way above and I lost faith
ANILKUMAR GI was using the app to drop off my truck after hours but having a difficult time because I had very little cell signal at this site.
Candace BOutstanding
Michael B👍🏾
Cliffton JPlease have a dedicated drop off location for the keys if truck is being dropped off after closing hours. We luckily found a mailbox to drop off the keys to, but we had a hard time finding it.
Whitney DI rate the U-Haul location, Cordero's, a 10/10. I rate the U-Haul user experience a 0/10. I would not recommend U-Haul rental to Anyone, because EVERY time I tried to utilize the app, I was able to log in, yet was told I do not have any vehicle rental While I Was Sitting In The Truck !! There was nothing convenient about having to contact customer service during business hours when I could simply use the app.
ryan sHave location open during the hours it posts as open. Clean the truck Have WiFi available for online check in
Jessamyn BThird time at this location. Very friendly and helpful. My "go to" location.
James FUninformed by U-Haul or blatantly cheating. Saturday 1/21/23 I returned the truck + auto transport at Corderos Auto Repair shop at 9:00pm. I ran the returning App (U-Haul Truck/Share) that Chantilly U-Haul guided me to do; answered all questions & took many photos of the truck + auto transport to avoid the $20 charge. January 23, I see a charge ($21,32) by Corderos Auto Repair lying that I returned the truck & auto transport at 11am Monday 01/23/2023 and they did the checking in for me, therefore they charge me $20 + tax. We did the checking in ourselves, not Corderos with U-Haul Truck/Share App.
Dat PExcellent customer service
Cliffton JRevise your check in process when returning equipment to be more consumer friendly like a key drop off vs. the complex set of steps you have setup through your mobile app. Not customer friendly!!
AMITABH NA.J. was very nice, friendly and explained everything well.
Hans SWe reserved a 20' truck and 2 packs of furniture pads. They told us they didn't have any furniture pads, called someone, and suggested to get them at another uhaul location in Trenton, which is 15-20 minutes away. We drove there and they didn't have any furniture pads either. Apparently, nobody called them to check this.
Alisa GThe representative at this Uhaul location was super friendly and gave great customer service. Hooked up the trailer and ensured everything was operating properly.
Hiram TI have been charged for $50 as cleaning fees unnecessarily! I used for a very short trip and no stain left behind. I do not understand the extra cleaning fee charges
Rajat JAdjustable seat height would help a lot.
Rahul MThe pricing at U-Haul is a scam. I saw advertised 40 cents a mile and was charged $1/mile and the dolly said $7 to rent is and I was charged $12. I also had my pick up location changed the day before which added more complications to our plan.
Tobin CSuggestion: clean the in side of all windows. The accumulated grime caused glare when driving towards the sun. This was a long standing issue, I saw where multiple previous renters put suction cups for their phone / GPS. I would have cleaned the windows myself. but was on the clock and didn't bring Windex. Everything else was exactly as promised.
Brett B