Customer Reviews for Cougar Auto
(U-Haul Neighborhood Dealer)

Évaluation :

5

Once I understood what was needed, everything went well with self-service. I'd make sure to alert new customers they'll need about 5-10 minutes to complete all the necessary information and photos when picking up. But I like the security with photos before and after use.

Évaluation :

5

Thank you so much

Évaluation :

5

A+++

Évaluation :

3

Pick up location was the 3rd location we were sent to, original location was not given to us, another location much further away, got there and no trucks, rerouted to this location and finally 4 hours after scheduled pick up we had a truck. Very disappointing experience but not the fault of this location. U-Haul in general

Évaluation :

3

It would be good for someone to be there

Évaluation :

1

Over charged me after I filled up fuel and still got charged for fuel.

Évaluation :

1

No one could help me pick up the uhaul truck. No one told me about the uhaul app to retrieve the code. On top of waiting hour an half, customer service was terrible. A guy at Cougar wouldn't give me the the time or day to answer my question let along acknowledge me. My experience with uhaul was terrible!!!

Évaluation :

2

The box was dirty with drywall/concrete dust , chunks of busted up flooring tile covered the ramp, and there was old half eaten food left inside. Looks like it as last used by a flooring contractor.

Évaluation :

3

Your website did not allow me to key in my location (only share it) which was not working even after I made suggested changes…

Évaluation :

5

Cindy was so helpful in assisting with my reservation. Truck was spotless and well maintained. It was a pleasure dealing with Cougar Auto

Évaluation :

3

Very difficult to find

Évaluation :

3

Returned vehicle same day and did return over the app on my phone. And returning the vehicle took me 30 miles out of my way. The weekend before was schedules to pick up a truck at Beer City in Scranton Pa for 6:00pm and at 7:30 pm had to cancel the truck due to the truck nit returning. Once again another in convenience.

Évaluation :

3

When I booked the reservation I had picked a different location. All the confirmation emails I received from U-Haul had the location I reserved pick up at. When I arrived at that location there was no truck. I had to call to find out where I had to go to pick up the truck. Very disappointed and frustrated with this experience! Once I was at the correct location the person was pleasant. U-Haul needs to inform the customer that the location has changed!

Évaluation :

2

The location was not the one that I reserved my truck at. It was further away and this caused me to go over in the mileage allotment. The auto shop was extremely dirty, and not very welcoming. The truck that I got was the only one they had. I also had reserved a hand truck, however they didn't have any there. In fact, I didn't see any type of uhaul moving supplies. I would not feel comfortable going there after dark or alone.