Customer Reviews for Country Rental
(U-Haul Neighborhood Dealer)

Évaluation :

3

The location was closed because very small, but we called someone who helped us right away for drop off

Évaluation :

5

While I was able to connect to Country rentals wifi making the long online pick up process a little easier. Guest wifi connection for droping off after hours would have been so much better. The drop off process was terribly long due to no wifi in the Keene NH drop off location. It made the online portion of drop off frustrating and long. I sat I the parking lot about 30 mins total for dropping off just to upload pics and milage. A mobile phone option via texts for drop offs and pick ups would be better for locations without internet availability.

Évaluation :

4

Location was closed but a phone number to their other location helped. They checked me in online and gave me the code to the lock box where I was to access the keys.

Évaluation :

5

The location was a satellite pickup. Which was country rentals . The women in the office was so incredibly helpful and patient!!!. She helped in explaining to us how to Book online and to return the truck also on line to save us money...would definitely rent from U-Haul and country rentals again..

Évaluation :

1

Registered on the website with my account equipment was not properly assigned and if not for the local agent would not have had a truck to move overall very poor poor customer Service website ridiculously wrong at every turn

Évaluation :

3

My pick up location was moved and I was not provided with the furniture dollys that I ordered.

Évaluation :

5

The online use was absolutely terrible. The site is awful and not user friendly for drop-off.

Évaluation :

1

The lock box didn't work, the truck cab was dirty and reeked of smoke to the point we had to buy air fresheners and drive 1200 miles with the windows down.

Évaluation :

2

Tire was slashed. Had to wait an extra 2 hours which wasn't accounted. Extra time wasn't accounted for on the rental. The self pick-up feature wouldn't work and let me check out the truck on my own either. Customer service was helpful in resolving problems.

Évaluation :

4

Check engine light came on 5 minutes after truck was on

Évaluation :

1

I arrived early and started the pick up on the mobile app which SUCKS. Took me 45 minutes to do the pickup. The app wouldn't load and kept making me take a picture of my id (must have done that step 5 times it kept freezing on that step). After following all the steps and having to do it via a web browser instead of the app I got the stupid code for the key and guess what wasn't in the truck. The dolly that I paid for (: there was no virtual/customer service help for after hour pick ups which you would think there would be since you're just relying on an app with very basic and weak code. This location sucks. I originally booked the West Roxbury location (for normal business hours)vand then I got a phone call later that day from a Uhaul rep saying that I needed to pick up on a different day and at a different location because the truck I booked and got confirmation for was actually not going to be available. So not only did I drive 40 mins out of my way in traffic, from Boston, a day early to pick up this truck, but the online service was a nightmare and they literally had one job at this location, to put the dolly in the truck and they couldn't even do that. -5 stars. Fix your app and the website there's no reason for it to be that terrible.

Évaluation :

3

Your APP is terrible. i wasnt able to complete the starting process or the finishing process. Also you charged my account twice.

Évaluation :

1

I returned the truck and still got emails for days saying it had not been returned, and I was greatly overcharged. Terrible experience, would not recommend

Évaluation :

1

The location itself was fine. What I struggled with was using the mobile app for pickup and return due to poor cell phone signal. Looks like I was charged an late return fee as a result. Not good.

Évaluation :

3

Fuel was reported at 3/8th's. After I left, I looked at fuel guage it was on empty.

Évaluation :

1

Hello. I am not understanding the $ 17 charge because when I rented the truck I was with 5/8 gasoline, as it is in the contract. Just as it was returned. the charge is not correct. I want my refound .

Évaluation :

5

Always a friendly environment to do business with

Évaluation :

5

warm up truck

Évaluation :

5

Always truthful.

Évaluation :

1

My when I left with the van had the mileage as 0,29 when I returned the rental the final bill was 0,99 per mile. on the website when I made the rental for the $19:95 van with $10 collision waiver my total rental came to 30:95. By the time I left the pick up store my final payment was $114.99. I was charged the safetrip fee of $5 I didn't need because I have AAA. Then to top it all off, when things where questioned all I heard was you have to call Arizona I can't do anything, it is all Arizona. For a rental that I should have been able to walk away with at 9am and didn't get it till 9:25am then returned it at 12:38pm and 72 miles later. I would never recommend you to anyone and will be online letting everyone who reads reviews what a rip off U-Haul is.

Évaluation :

4

It was a little slow, the place was dirty

Évaluation :

1

Never, ever use this company. Uhaul sucks and you can't get anyone on the phone. They ruined my couch & I couldn't talk to a person for compensation. Suck ass company.

Évaluation :

3

Too expensive to rent, lots of hidden fees.

Évaluation :

5

The Abington branch manager is absolutely rude. He lakes customer experience and basic communication skills. His name was Shady. His Greeing to me was , you are late" " you have to bring the truck back at 8 Am tomorrow morning" I corrected him that I called at 8:45, why are asking me to bring it at 8? , in huffing and puffing he stated , "fine , then bring it by 8:45 Am. We got stuck on. A second to phone number which I told them I don't have, I am moving and only have one number. His associate suggested making. Phone number, which I did in order to get the truck. The manager became very angry and rude and said, you know what? I am not giving you the truck. I asked to speak to the manager but he attend he is the manager. Here I am stranded at UHul location with no ride having to move the same day and no truck. I google another uhul location and spoke to. Manager called Ed. He was very helpful and pleasant. He found me the truck that I need it in Rockland. I took an Uber car which cost me about $40 dollar to reach my destination. The person at the Rockland location was very helpful and respectful . He processed everything on no time and off I went off with my truck and retuned it on time. I had a woundeful experiment with Ed and the person located at the Rockland location. But I want your company to know that Shady was hostile, angry, repulsive and controlling. He became more angry when I called him out on his mistake and he almost kicked me out of the store. I had to wait outside at the curb in the shade of a hot day to come up with plan B. It was very humiliating experience at UHUL that I was not expecting nor was need to add to my stress of moving. I am looking forward to have the matter be investigated officially and appropriate actions against mr Shady be taken. Sincerely Sami Almadi 781-974-2777 Samialmadi@hotmail.com

Évaluation :

5

Gil was great!! Very nice and organized... i will rent here again

Évaluation :

1

Gentlemen who was there when i picked up was totally helpless. Not at all trained or knowledgeable. My whole experience with this rental was below a one star rating.