Extremely helpful and supportive customer service who are able to adapt to scheduling changes. They provide clear instructions and advice to ease the moving tasks.robert S.
Customer Reviews for Country Village Ace
(U-Haul Neighborhood Dealer)
Pour nous contacter
Ishpeming, MI 49849
Services dans cet établissement :
- Mon–FriDe 8 h am à 7 h pm
- SamediDe 8 h am à 5 h pm
- DimancheDe 10 h am à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Inside of the equipment was an absolute mess. Staff had to clean it out before hooking it up. Also the inside creeked and groaned like the floor was going to give out. Pickup and drop off were easy and the staff were very helpful however.Raymond S.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Tara B.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Randy S.
The rental agent was great. I've rented from them many times in the past. The truck however was not great. It ran fine on regular pavement but the highways in Wisconsin were textured concrete and the truck ran like it was driving over logs. Something with the tread on the tires maybe? It made for a miserable drive.Louis L.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.robert S.
Le client n'a pas laissé de commentaire.MIKE E.
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.Jared P.
Le client n'a pas laissé de commentaire.Mike B.
Le client n'a pas laissé de commentaire.Ryan S.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.JASON M.
Le client n'a pas laissé de commentaire.Sharon E.
I had three guys â€œhelpingâ€ me and it took 45 minutes to get my trailer. The main guy that was supposed to be helping me was mostly ignoring me and cursing under his breath about how â€œfucking busyâ€ the store was. There was only one person in line ahead of me. I think one of the other guys was drinking because he smelled like booze. It was very frustrating and uncomfortableDonald S.
Truck was not clean - needed to swept out before we could load. Seemed to charge way too much for the gas I used. I was charged $39,5 for 8 gallons of gas; that is $4,93 per gallon when gas is currently around $3.40. It should have been closer to $27.00.Jason E.
great staff !Mark W.
None - great customer service and pricing. MerciStephan L.
Le client n'a pas laissé de commentaire.JASON M.
Le client n'a pas laissé de commentaire.KEVIN K.
Very helpful and friendlyJANIS S.
Le client n'a pas laissé de commentaire.Trejon D.
Le client n'a pas laissé de commentaire.colleen W.
The Trailer was extreamly heavy to lift on my trailer hitch. Needs a trailer hitch jack installed.Darren K.
Le client n'a pas laissé de commentaire.Philip A.
Le client n'a pas laissé de commentaire.Barbara M.
Le client n'a pas laissé de commentaire.jeff W.
Le client n'a pas laissé de commentaire.Robert M.
Put jacks on the trailers, hurt my back lifting the trailer off the hitch, never seen trailers that size without jacks.GEORGE P.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.TERENCE W.
Le client n'a pas laissé de commentaire.WARREN W.
Check and lubricate the tracks for the slide up doors.David R.
Le client n'a pas laissé de commentaire.Minerva H.
Le client n'a pas laissé de commentaire.Nicole B.
Le client n'a pas laissé de commentaire.Sue E.
The girl that helped us with some of the rental pick-up was not friendly at all. She seemed frustrated, did not appear to know what she was doing & even snapped at one of her co-workers during the transaction . The young men that assisted with the remainder of process were helpful & kind.Jodi W.
I was not able to use the uhaul I rented one way. I was able to rent a large uhaul for $340 one way. Ultimately, I chose the inconvenience route to rent uhaul and bring back for a much cheaper price.DARIN A.
Le client n'a pas laissé de commentaire.TERRY L.
The sales attendant left me to lift the trailer off my vehicle alone. Very heavy, dangerous, and could have been completely avoided. Thumbs down.Ali S.
Again, no assistance. Was expected to detach and park trailer myself, and then park truck in alternate location. No inspection, no assistance.Jeremy S.
The tire straps are really frayed and do not go through the ratchet... I had to use vise grips to force it through... They should be replaced, store was great, they should really clean the snow off of the trailer thoughCory B.
I really appreciated the quickness of the pick up. They were helpful and efficient with the paperwork and getting us hooked upHeather Z.
Had to resolve glitch with online reservationEric M.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.DAVID N.
Check lightsJames C.
Le client n'a pas laissé de commentaire.joan Q.
Great People! GREAT Job helping when I was having trouble with the internet reservation system and being able to figure out how to get it done! They had what I needed on the lot - didn't have to wait. Fast check-in. THANK YOU SO MUCH!!Sally A.
Keep up the good workSteven W.
Uhaul rep was very nice and she knew the system well. She had me checked out and hooked up within 15 minutes.Josh N.
Le client n'a pas laissé de commentaire.Louis L.
The use of the equipment was great. I put 8 miles on the truck and a $22 fuel usage fee was added after I put fuel in the truck. I won't rent from this location again. We have rented from them many times in the past. The system of figuring out fuel used at this location is horrible. Why would anyone think $22 for fuel for 8 miles of driving is reasonable?Joe J.
Le client n'a pas laissé de commentaire.Fred C.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Jody L.
Don't put on your website that there will be a discount if vehicle is not ready. I had to wait because the gas was siphoned till they got a gallon of gas to be able to start it you would charge me extra if I dropped it off late in a heart beat.Jeremy M.
Le client n'a pas laissé de commentaire.Vanessa C.
Le client n'a pas laissé de commentaire.maria B.
Le client n'a pas laissé de commentaire.Leif B.
Le client n'a pas laissé de commentaire.Jeri T.
Super easy drop-off and very quick turnaround to receive a final bill.Andrew B.
Location was changed at the last minute, 20 miles away in the opposit e direction I was going. Did not have the truck I reserved, it was way oversized. Packing blankets that I ordered were not available. Truck was dirty and had dog hair in it. I had to clean it myself. Ended up with a flat tire 1/2 way through my trip.Craig C.
Le client n'a pas laissé de commentaire.Erik L.
Renting from the Country Village Ace Hardware was a wonderful experience. The staff was ready to go with the rental and agreement information. They even walked me out to the vehicle to ensure I was satisfied with it's condition and fuel level. All around a very professional and personable experience!Nathaniel E.
Well the gas being siphoned out of the tank was not the biggest issue. It was the fact that when I got the truck and did my pre trip inspection it was 2 quarts low on oil. Most customers wouldn't have checked it. Also the vehicle should be checked out before it's rented out. It was very unprofessionalMichael R.
Nothing. It's all goodMichael C.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Nelda M.
Le client n'a pas laissé de commentaire.Marjorie W.
Le client n'a pas laissé de commentaire.Ryan H.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Luke U.
Absolutely nothing. Good as isDennis H.
Very friendly staff.PAULA H.
Very, very helpful even on the 4th of July. Excellent!! 5+Gregory Michael S.
Le client n'a pas laissé de commentaire.Kevin G.
Nothing they were very helpfulJOHN B.
No need for improvement whatsoever! The contact person at this store is helpful, thoughtful, and personable.Wendy H.
Nothing. This was the BEST location I ever rented from. The workers were friendly, courteous, and diligent. I will rent from them again in the future! Merci.Terry T.
Good service not sure why this location was selected for return when Marquette was 20 miles closer.James H.
Just keep doing what you do best.Kathleen I.
The truck required constant (slight) counter steering. You should have the front end checked. I'd guess the toe-in is slightly out. Otherwise, everything worked out great. Oh, you could use some rachet straps attached permanently to the side rails too. That would have really helped. Thanks, AmosSTEVE M.
Friendly helpfull employeesRUSS B.
Le client n'a pas laissé de commentaire.todd D.
Le client n'a pas laissé de commentaire.Ron W.
Le client n'a pas laissé de commentaire.Timothy C.
Waterproof trailer. Leaks in the rainTOM P.
Le client n'a pas laissé de commentaire.gary M.
Le client n'a pas laissé de commentaire.Bryan T.
Le client n'a pas laissé de commentaire.ELIZABETH A.
Easy renting, just wish I could get a final price before I left the building.Donald M.
There was still trash in the truck (in cup holders and side pocket things in the doors) when we got it. We cleaned it out, but seems like something that shouldn't have been left.Cody C.
The girls at this sight are most pleasant and helpfull!Timothy H.
Truck was clean and well maintained and cold! Would have been nice if it had been started. But understand that couldn't happen. Otherwise it was perfit fit for our needs.Mary A.
Very helpfull.ann T.