Le client n'a pas laissé de commentaire.
MERLE L
Customer Reviews for Country Village Ace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice group of guys
SUSAN JCustomer service was terrible. ZERO effort. If I wasn't in a rush they would have gotten a piece of my mind
RYAN TExcellent service à la clientèle
KATHERINE MI don't think there is anything that could have been improved upon. Scheduling was simple and helpful in person, pick ukp was professional and excelent The trailer performed well and held everything we had to move And drop off was excellent, professional nice clean facility with gratious and helpful return I could go on for paragraphs on how good it all was But the most important is scheduling, pick up, hauling and drop off was all great The only thing that could have made it better was if pick up guy helped load it for me and drop off guy was there to help unload. Great experience and all went well. Jim
JAMES RInside of truck although had no debris laying around inside could have been used a thorough wipe down to remove dirt from dash, cup holders, etc. Understand that people's opinions differ on cleanliness of a vehicle with my preference leaning more towards a tidy and dirt free interior vehicle. Also, completed the online check in including uploading driver's license, emergency contacts etc but still had to repeat the process when picking up the vehicle. May want to look into this as there seems to be a glitch with this.
BARBARA TWould not recommend it for renting a U-Haul but recommend this location to rent a competitor as they also track Penske trucks there.
Stephen CI would have liked to have a hand cart, but overall I was pleased with how easy it was. Would definitely use again. Have already told several people how cheap it was.
liisa kCountry Village was great.
RANDY KIt was good ! No complaints !
Mike VMy original drop off Location did not exist.I called the number it went to an answering system and I never received a call back. Contacted Country side Ace. They said they would receive it.
Michael BBumpy ride.
Diane SThe first person I talked to I told him I was returning the trailer early he looked in the computer he couldn’t find me without the contact number so I was calling my wife for her to look it up when another employee came in and I told him what I was doing he just asked for my phone number and looked it up and took care of me no problem.
john rIf it's raining and you're trying to haul things in and out of that truck the whole half a truck gets wet..there should be some sort of protection.Small gutter to catch rain and run off the sides
TONI SGreat experience. Will definitely recommend and rent again.
THOMAS GNothing. This store is on their game. Very easy to deal with. Knew what they were doing.
Michael GWindows could have been ckeaner
Fred CBest customer service for all of my uhaul rentals. Will use this location from now on.
Adam VThe fact that I was charged an extra $21 for gas when I returned it just a *touch* under 3/4 tank was ridiculous! I drove the thing 28 miles total, and put $15 in gas in it!!! Very sad!
Bradley LGreat Customer Service from start to finish …. See you next time Country Village Ace and U-Haul.
Matt AGreat customer service - thank you.
Stephan LRented truck was not clean and smelled of stale marijuana…actually had pot butts in the water holders!
Peter LWas very busy day there! customer service was excellent tho 👌
Douglas REasy rental, great people!
Robin BExtremely helpful and supportive customer service who are able to adapt to scheduling changes. They provide clear instructions and advice to ease the moving tasks.
robert SInside of the equipment was an absolute mess. Staff had to clean it out before hooking it up. Also the inside creeked and groaned like the floor was going to give out. Pickup and drop off were easy and the staff were very helpful however.
Raymond SThe rental agent was great. I've rented from them many times in the past. The truck however was not great. It ran fine on regular pavement but the highways in Wisconsin were textured concrete and the truck ran like it was driving over logs. Something with the tread on the tires maybe? It made for a miserable drive.
Louis LI had three guys "helping" me and it took 45 minutes to get my trailer. The main guy that was supposed to be helping me was mostly ignoring me and cursing under his breath about how "fucking busy" the store was. There was only one person in line ahead of me. I think one of the other guys was drinking because he smelled like booze. It was very frustrating and uncomfortable
Donald STruck was not clean - needed to swept out before we could load. Seemed to charge way too much for the gas I used. I was charged $39,5 for 8 gallons of gas; that is $4,93 per gallon when gas is currently around $3.40. It should have been closer to $27.00.
Jason Egreat staff !
Mark WNone - great customer service and pricing. Merci
Stephan LVery helpful and friendly
JANIS sThe Trailer was extreamly heavy to lift on my trailer hitch. Needs a trailer hitch jack installed.
Darren KPut jacks on the trailers, hurt my back lifting the trailer off the hitch, never seen trailers that size without jacks.
GEORGE PCheck and lubricate the tracks for the slide up doors.
David RThe girl that helped us with some of the rental pick-up was not friendly at all. She seemed frustrated, did not appear to know what she was doing & even snapped at one of her co-workers during the transaction . The young men that assisted with the remainder of process were helpful & kind.
Jodi WI was not able to use the uhaul I rented one way. I was able to rent a large uhaul for $340 one way. Ultimately, I chose the inconvenience route to rent uhaul and bring back for a much cheaper price.
DARIN AThe sales attendant left me to lift the trailer off my vehicle alone. Very heavy, dangerous, and could have been completely avoided. Thumbs down.
Ali SAgain, no assistance. Was expected to detach and park trailer myself, and then park truck in alternate location. No inspection, no assistance.
Jeremy SThe tire straps are really frayed and do not go through the ratchet... I had to use vise grips to force it through... They should be replaced, store was great, they should really clean the snow off of the trailer though
Cory BI really appreciated the quickness of the pick up. They were helpful and efficient with the paperwork and getting us hooked up
Heather ZHad to resolve glitch with online reservation
Eric M