Tabatha and Kendra were absolutely a pleasure to work with..Kris C.
Customer Reviews for Cove Point Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lusby, MD 20657
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h30 am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Curt H.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.Richard W.
Tabitha was a pleasure to deal with. Made my moving experience pleasurable.Steven S.
Nothing is perfectRenato P.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Maureen T.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Jennifer H.
The lady who assisted me was absolutely fabulous & accommodating. She made a stressful job a little easierHeather W.
Park them facing the opposite direction from the way they are normally, and make it easier for customer to departWilliam K.
Le client n'a pas laissé de commentaire.Alfred T.
This location was very help full in getting the equipment I needed .John S.
Le client n'a pas laissé de commentaire.Wendell T.
I asked her to leave off the dolly as it was not needed and she failed to do that.Blair S.
Le client n'a pas laissé de commentaire.Deborah P.
Great service!DONALD B.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.Zachary R.
The agent was great with helping me.John S.
Not specifically this location but uhaul needs to work on their hold system. 150 dollar hold on top of being charged 200 dollars. Moves are stressful and costly enough. Charging the remainder of the mileage as opposed to charging the whole thing again plus the over mileage is ridiculous. Hopefully I'll get my other 150 in a timely manner.Gabriel L.
Le client n'a pas laissé de commentaire.Stanley P.
Le client n'a pas laissé de commentaire.Elizabeth H.
Le client n'a pas laissé de commentaire.Garry S.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.Stanley P.
Didn't get credit for leaving gas in the truck. I pick up with a little over 1/4 tank and drop off with a 3/4 of a tank of gas. That's should be credited back as well. Thanks but no thanks.Patricia V.
The front desk was very nice and prompt. She pointed out things and made it a smooth transition. I would definitely come back and would encourage all movers to go there. Thank you Cove Point Storage. Satisfied customer Ruben M.Reuben M.
Très bienBenjamin C.
Le client n'a pas laissé de commentaire.Allen P.
Great customer service, was a pleasure to deal with.Thomas P.
24/7 pick up was not setup as requested.Ryan C.
Le client n'a pas laissé de commentaire.Peggy R.
Le client n'a pas laissé de commentaire.Dontae M.
Special thanks to Tabetha for a wonderful, friendly and professional service.Francisco G.
Excellent, friendly, professional experience with U-haul staff. Equipment was and cost were above average. I highly recommend U-Haul.Deborah S.
Le client n'a pas laissé de commentaire.William S.
I had trouble checking in with the app. I was promptly greeted and assisted by the woman in the office who wad extremely friendly and helpful, but it's a pandemic and it would have been nice to have the contactless option actually work.Anica L.
Tabatha was extremely helpful and courteous.James F.
Was a nice smooth process with Tabatha at Cove Pt. Storage.Dawn B.
No improvement needed. Staff was very polite and helpful.Aaron M.
Le client n'a pas laissé de commentaire.Victoria A.
I was overcharged on my bill. insurance was added to my bill after I elected not to add it to the contract done online. Very poor customer service. I was told by customer service representative name Kendra there was nothing that she could do or would do. She made no attempt to try to rectify the problem.Sirron M.
Le client n'a pas laissé de commentaire.Barry M.
Le client n'a pas laissé de commentaire.DANIELA B.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Cesar S.
Person that helped us rent truck very efficient knowledgeable about what truck we needed truck was given to us very cleanJudith B.
Very friend and very pleasant to work with.*****Paul D.
Driver side tire was dangerously low on air and the headlights were aligned down and to the right.Charles B.
Nothing...Everything was greatKeith S.
Le client n'a pas laissé de commentaire.Tina S.
Le client n'a pas laissé de commentaire.Sherrell B.
No ramp came with the truck. (I forgot!)Erin M.
The person who wrote my contract could not have been more pleasant or helpful. Since they do not offer retired military or senior citizen discounts, she offered free use of a hand truck. I already had one so she provided furniture pads free of charge as an option. The truck (10 foot box truck) cab was clean but the windows on the inside were dirty. Clean windows are important to me. Also, upon start up, a caution light on the dash lit up indicating a tire was low on air. This facility had no ability to put air in the tire so I had to spend some time at the automotive shop next door getting all the tire pressures checked. I was credited the 5,00 $ tip I gave to the young man who pumped up the tires. So, overall a great place to rent a truck but I feel things like clean windows and tire pressure should be addressed before a truck offered for rent. Would I go back this location to rent a truck? Absolument.Jon P.
Le client n'a pas laissé de commentaire.Andrea T.
Special thanks to Tabatha (Cove Pt Storage) for calling me as soon as the unit was available!,perfect timing! ~T.QuinnTerrence Q.
Le client n'a pas laissé de commentaire.Margaret V.
Friendly and clean. Who needs anything more?John M.
Le client n'a pas laissé de commentaire.Robert M.
Only hiccup was trying to pick up a truck the day after a holiday weekend. U-haul wanted to send me 40 miles out of my way (for an "in-town" use truck) to another location because the truck I reserved had yet to be logged back into the system at the location I requested. Finally getting through to the pick up location and it got straightened out still costing me over an hour of my time to get straight. Might mean that there needs to be a better after hours drop off system? Once straightened out, everything was fine. Location where I picked up and dropped off, the manager very pleasant and efficient!James M.
Manager was very helpful over the phoneMichelle E.
Le client n'a pas laissé de commentaire.Darius B.
Tabatha was terrific and always on top of my scheduling for my upcoming move. She was very professional and always accommodating to our changing needs. She also assisted with others who needed a truck along with our move. We also are renting a storage facility here in Cove Point. I have also passed her name along to others in my development for truck and storage needs. Shes AWESOME!James C.
There was only 1/4 tank of gas.Andrew C.
There are uhaul dealerships closer to me but the customer service by Tabitha at Cove Point is the BEST. She is always pleasant, courteous, efficient, and helpful.Ellen D.
The owner and office staff were friendly, helpful, extremely accommodating and informative. I would definitely use this business again.Adrian B.
Le client n'a pas laissé de commentaire.Jim M.
Le client n'a pas laissé de commentaire.Anthony W.
There was know way to drop off when we wanted and feel we were over charged.Swanzettz M.
Absolutely no reason to charge a daily rate on top of mileage charge an then use am opinionated judgement onto whether the truck was clean or not, another 25 dollars was a total rip off used the truck for 2 hours turned it back in an now I'm over 88 dollars short of absolute b.s.Chad C.
Pick up went smooth, made it very easy. Thank you Tabitha for giving me a heads up that it takes a few minutes to do the pick up after hours.Marsha C.
Le client n'a pas laissé de commentaire.George T.
The truck didn't have cruise controlGeorge W.
Le client n'a pas laissé de commentaire.rafat M.
Check in via the app was slow.Marcus R.
Le client n'a pas laissé de commentaire.DAVID EARL II W.
Le client n'a pas laissé de commentaire.Connor G.
Efficient, clean and friendlyCandice J.
Le client n'a pas laissé de commentaire.Diane W.
Customer service rep @ office extremely helpful & pleasantNicholas C.
Le client n'a pas laissé de commentaire.Christian I.
Le client n'a pas laissé de commentaire.Bruce P.
I was told that my total charge picking up the vehicle was going to 114,00 $ but when I received my bill via email it's saying I was charged 214 $. If the charge of 100 extra was a deposit I have yet to be informed if I will be reimbursed for the extra hundred dollars I was unknowingly charged for.Jeffrey M.
Le client n'a pas laissé de commentaire.Gina S.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Vernon E.
Le client n'a pas laissé de commentaire.david K.
Le client n'a pas laissé de commentaire.Pamela W.
Le client n'a pas laissé de commentaire.Yaroslav M.
I have rented from Uhaul at Cove Point on several occasions and Samantha has always been a pleasure to work with. She is detailed, efficient, friendly, and conscientious.Thomas R.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Mark M.
had no problem's what so everClaude A.
Helpful lady employee. met me at the door took keys and took care of checking in vehicleEdward B.
Le client n'a pas laissé de commentaire.Rickey Z.
Have your employees take the trucks for ride around the block to make sure there are no issues. I picked mine up 5 o'clock Saturday morning to do a 360 mile road trip and this thing shook the entire time. it was the only 26 footer at this location, so it's not like I could have swapped it out for another truck.Ricky R.
Excellent service, very convenient.Karel K.
Great service!William S.