Le client n'a pas laissé de commentaire.Cheryl G.
Customer Reviews for Cove Point Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lusby, MD 20657
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h30 am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael G.
The young lady that help me was very nice, she took her time to explain everything to me. I really appreciate that, because so many people are in such a hurry to push people along to sit and do nothing. Thank you Cove Point UhaulWilliam G.
Le client n'a pas laissé de commentaire.Wendy M.
Sharon at Cove Point was excellent! We called her at the last minute after the Suitland location we had originally rented from contacted us the day before and told us we could not have the truck until 12 noon when we originally rented it for 7 am a week in advance. We had movers meeting us at 7:30. We went back and forth with them and finally just cancelled Suitland. There customer service was terrible and there phone etiquette was horrible. What is the sense of doing it in advance if they call and change it at the last minute! Thank you Sharon at the Cove Point location.Joseph G.
Very friendly and professional staff. We were running late and that was not a problem. She was able to manage the multiple customers there all at one time. And did so with a smile. Great location and experience.Jay H.
Excellent customer service.JUANN M.
Le client n'a pas laissé de commentaire.Bonnie S.
I dropped off the vehicle after hours. But, I talked to someone a few days prior and they were very helpful and supportive regarding the dropoff process.alla P.
Very friendly and convenient. Nice vehicle and seamless process.Jessica M.
Love the service thank you so muchAndre B.
I had to go to 3 different locations to pick up the vehicle. They said the vehicle was not available at the first two locations due to the vehicle was not returned from the customer. This inconvenience cost me time and money to drive an additional 40 miles to get the vehicle.Landie T.
Cassidy Rollins was exceptional, there was a family in front of me during the pickup and she was very informative and explained everything to them clearly, great employee!Robert E.
The person at the Cove point was the best person and she was very friendly. She should receive some kind of award. She was the best customer service there. Want to thank her taking the calls answering all of my Question Thank you againCHARLES P.
Vehicle I was rented, was in need of mechanical maintenance. Also had an issue with returning it, as the system went down when I tried. Overall, was still a pleasant experience. Would still recommend this location to friends.Frederic A.
The rep was also very friendly and helpful.Lisa T.
Wish there was a little availability for cash transactions but aside from that everything went smoothly with little to no hiccups what do ever.Donald W.
Girl at the front desk is amazing. She is the main reason I go to this locationJames A.
Le client n'a pas laissé de commentaire.Sean N.
This location and the attendant are excellent.George J.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Theresa M.
Le client n'a pas laissé de commentaire.Quennel D.
The staff was very nice and a pleasure to work with.Jennifer H.
Le client n'a pas laissé de commentaire.KERA M.
Truck was clean. The only problem is it was all over the road felt like front end was loose. I was hit for 20 dollars and there was no explanation. I did what I was told drop the key in the drop off slot and I was done.Andrew C.
Very friendly service. And overall good experience.Ryan D.
Le client n'a pas laissé de commentaire.Barbara S.
Le client n'a pas laissé de commentaire.Amanda S.
Very simple and easy to use. An excellent service!Sarah S.
Le client n'a pas laissé de commentaire.Kimberly F.
Le client n'a pas laissé de commentaire.Hugo R.
Le client n'a pas laissé de commentaire.Russell B.
The lady at the office that checked me in was very friendly and helpful. When I called to get an extension on my rental, she returned my call within a few minutes and helped me with everything. I highly recommend this location (Cove Point) and will definitely use them again in the future.Darren P.
Le client n'a pas laissé de commentaire.Samuel B.
Great service every time.Germaine H.
During a very busy end of the Month, I am thankful not only did I get one 50ft, I needed another and these Associates came through, so I thank you U Haul for your Excellent Customer Service.Reggie C.
The staff in the office was incredibly friendly and helpful. This was so much easier than borrowing a truck from a friend to move stuff.Charron D.
The ladies were fabulousPatricia M.
Le client n'a pas laissé de commentaire.Darrell W.
Great Customer Service !!!!Peter B.
The online check-in is not very user friendly. We ended up going inside and the lady was very nice and helpful.Andrew H.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.John Michael S.
The staff was so awesome. I was in a hurry to pick up kid from school and it literally took less than 2 min to make my reservation. I was like, we're done?? Thanks so much!!Steven R.
The lady working at the front desk was so friendly and helpful. She made this experience so much easier than I thought it would be. Great Job, Lusby UHaul facility!Gladys N.
Le client n'a pas laissé de commentaire.Ronald R.
Tabatha and Kendra were absolutely a pleasure to work with..Kris C.
Le client n'a pas laissé de commentaire.Curt H.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.Richard W.
Tabitha was a pleasure to deal with. Made my moving experience pleasurable.Steven S.
Nothing is perfectRenato P.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Maureen T.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Jennifer H.
The lady who assisted me was absolutely fabulous & accommodating. She made a stressful job a little easierHeather W.
Park them facing the opposite direction from the way they are normally, and make it easier for customer to departWilliam K.
Le client n'a pas laissé de commentaire.Alfred T.
This location was very help full in getting the equipment I needed .John S.
Le client n'a pas laissé de commentaire.Wendell T.
I asked her to leave off the dolly as it was not needed and she failed to do that.Blair S.
Le client n'a pas laissé de commentaire.Deborah P.
Great service!DONALD B.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.Zachary R.
The agent was great with helping me.John S.
Not specifically this location but uhaul needs to work on their hold system. 150 dollar hold on top of being charged 200 dollars. Moves are stressful and costly enough. Charging the remainder of the mileage as opposed to charging the whole thing again plus the over mileage is ridiculous. Hopefully I'll get my other 150 in a timely manner.Gabriel L.
Le client n'a pas laissé de commentaire.Stanley P.
Le client n'a pas laissé de commentaire.Elizabeth H.
Le client n'a pas laissé de commentaire.Garry S.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.Stanley P.
Didn't get credit for leaving gas in the truck. I pick up with a little over 1/4 tank and drop off with a 3/4 of a tank of gas. That's should be credited back as well. Thanks but no thanks.Patricia V.
The front desk was very nice and prompt. She pointed out things and made it a smooth transition. I would definitely come back and would encourage all movers to go there. Thank you Cove Point Storage. Satisfied customer Ruben M.Reuben M.
Très bienBenjamin C.
Le client n'a pas laissé de commentaire.Allen P.
Great customer service, was a pleasure to deal with.Thomas P.
24/7 pick up was not setup as requested.Ryan C.
Le client n'a pas laissé de commentaire.Peggy R.
Le client n'a pas laissé de commentaire.Dontae M.
Special thanks to Tabetha for a wonderful, friendly and professional service.Francisco G.
Excellent, friendly, professional experience with U-haul staff. Equipment was and cost were above average. I highly recommend U-Haul.Deborah S.
Le client n'a pas laissé de commentaire.William S.
I had trouble checking in with the app. I was promptly greeted and assisted by the woman in the office who wad extremely friendly and helpful, but it's a pandemic and it would have been nice to have the contactless option actually work.Anica L.
Tabatha was extremely helpful and courteous.James F.
Was a nice smooth process with Tabatha at Cove Pt. Storage.Dawn B.
No improvement needed. Staff was very polite and helpful.Aaron M.
Le client n'a pas laissé de commentaire.Victoria A.
I was overcharged on my bill. insurance was added to my bill after I elected not to add it to the contract done online. Very poor customer service. I was told by customer service representative name Kendra there was nothing that she could do or would do. She made no attempt to try to rectify the problem.Sirron M.
Le client n'a pas laissé de commentaire.Barry M.
Le client n'a pas laissé de commentaire.DANIELA B.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Cesar S.
Person that helped us rent truck very efficient knowledgeable about what truck we needed truck was given to us very cleanJudith B.
Very friend and very pleasant to work with.*****Paul D.
Driver side tire was dangerously low on air and the headlights were aligned down and to the right.Charles B.
Nothing...Everything was greatKeith S.
Le client n'a pas laissé de commentaire.Tina S.