Customer Reviews for Cowboys Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

4

I was disappointed that UHaul didn't offer me a closer location for drop off. I know there are closer ones but that option was not offered.

Évaluation :

3

The location was so busy cashing checks we had to wait about an hour to get the key. Then we were given the wrong key. That took too long to sort out as the associate was arguing with me about which truck I was supposed to take when it clearly was marked on the contract the license plate. After all that the windshield had a chip in it.

Évaluation :

1

The guy at the front office was very unprofessional and rude to everyone there. Do not store your items here. It's not worth it.I had a Uhual reservation a month ago but they change the different place.

Évaluation :

2

The business is not signed as "Cowboys Food Mart" so it is impossible to confirm from the outside. If there wasn't a helpful employee inside, I still would be looking. Also the GPS in Google maps is incorrect. I put in the published address and was taken to the opposite end of town. Then I went to a place that had U-Haul trailers at the other end of the building. However the app told me I was in the wrong location 3 different times. Please address these two concerns. TY.

Évaluation :

2

Staff was not helpful

Évaluation :

4

Nice customer service -

Évaluation :

5

Even mixed up the return location. Called the traffic center and was relocated to better conveiance my new location.

Évaluation :

2

I paid for a 2-day uhaul truck rental as a gift to my niece that was moving. We told the representative at this location that it was a 2 day rental. They kept telling my niece it needed to be back in 24 hours, so I sent over the invoice which clearly stated 48 hour rental. My niece continued to get calls after she left with the vehicle about getting the uhaul truck back in 24 hours. Absolutely ridiculous. DON'T RENT HERE!!!!!

Évaluation :

3

Have what they need in the town they live in instead of having to go to a different town to get what they need.

Évaluation :

3

You should have a U-Haul representative on property when someone is scheduled for pickup.

Évaluation :

5

Bring a pickup truck to use because only has cargo trucks available

Évaluation :

5

Excellent service

Évaluation :

5

Easy return.

Évaluation :

5

Very nice and helpful. Very efficient and quick. Only complaint was drivers side of had food all over it.

Évaluation :

5

I am satisfied with how my rental was conducted. Thanks

Évaluation :

2

The location is a gas station. It works for what it is, but can hardly be called a "location". I had to re-wire one of the tail lights, because it wasn't working. The trailer itself was in decent condition. The tires were average. Not new, but no dry rot. Ultimately, I used this location, because it was the only option.

Évaluation :

3

Engine light on, gas smell pricing issue, but got it resolved

Évaluation :

4

The hand truck I rented had the wrong number listed on my contract but when the drop-off location charged me $156 for the hand truck I called this location and they corrected the number as well as saw that I had $156 returned to my account.

Évaluation :

1

I tried to explain I did the drop off online. She was rude and made me go back to the truck for mileage.

Évaluation :

5

Small town business what you would expect friendly and helpful.

Évaluation :

5

I was pleased with my service, but one person had to complete my paperwork while also signing for store inventory and attending to customers at the cash register. He handled it well, but it could be a problem at times.

Évaluation :

4

Martha Hart was very kind and helpful.

Évaluation :

2

The equipment & service were EXCELLENT! The problem was this location was also a gas station/convenience store with one person to handle the store, the gas pumps, all extras at the store, & the trailers. It took probably 45 minutes extra because of all the extra duties. That was the ONLY problem.

Évaluation :

3

Have an employee on location that knows the procedure

Évaluation :

2

The gentleman had a hard time logging my info in the computer..I had to leave go home pay online then return and get the uhaul.

Évaluation :

2

make sure the equipment is in good working order, the truck I picked up had a buzzer that would not stop. after 2 hours of none stop ding, ding, ding! you get very irritated have more than one person running the store, I had to wait a long time because the clerk would stop helping me to checking out customers getting snacks and sodas

Évaluation :

4

good experience

Évaluation :

2

Person at location didn't seem to know how to check out one way vehicle in. He had us take a photo of his screen to prove we turned it in to him. His equipment wasn't working. He had to use my phone to pull up my info. Thank goodness we got it emailed to us ahead of time. No paper receipt for tax purposes, though.

Évaluation :

5

Far better experience than pick up unit.

Évaluation :

5

The owner/operator was awesome and recommend him for all your uhaul needs. He will work with you and goes above and beyond to help you out!

Évaluation :

3

Right rear tire was flat. I didn't notice until I got the car hauler to my house (about a mile away). Had to keep filing the tire during the day. Luckily it was an "in-town" rental and I only had to go about 50 miles away to pick up a vehicle. For the 100 mile round trip I had to fill the tire four times.

Évaluation :

1

They have no idea what they are doing - they argued with me over a VIP gift certificate and I had to call a field manager to help - they could not check the truck in so I had to just leave and hope for the best - when checking the truck out they asked me to help with the computer - it was ridiculous - I will never go back there

Évaluation :

5

All good.

Évaluation :

5

Haven't been able to open the attachment that was sent for viewing receipt. Would like to be able to see receipt.

Évaluation :

3

The odometer mileage showed 22 miles above the value on the check-out contract. I took a picture and called about the discrepancy, and was told to not worry. I started to drive off, but decided to first check if the dolly was in the back. Found it was not in the truck. I had to go back to the store to ask about the dolly I had ordered with the rental truck. Other than those 2 things, the rental was okay.

Évaluation :

5

Excellent Experience

Évaluation :

5

Great working with U-Haul

Évaluation :

2

Computer was down did not get a contact on paper. Had to drive to a second locstion to pickup the rental truck. While waiting to pick up had to let clerk wait on 4-5 customers. Overall feeling of Uhaul being a low priority part of the location noone even checked for damage I was simply handed the key. Also there was no Appliance dolley as I reserved with the truck

Évaluation :

3

It was inconvenient for me to drop of the vehicle in one location then head a mile down the street to turn in the mileage and check out

Évaluation :

2

Better communication skills with the staff. Totally unprofessional manager!