Tail light wires on the car dolly were exposed and frayed, we had to tape them up. The person at the shop was not very friendly, and did not inspect the dolly before renting it to us. He was more interested in helping his shop customers rather than us without the u haul rental.
brenda P.
Customer Reviews for Cox Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A good experience.
Darrel M.App showed availability for one way rental but that was not actually an option.
Brian T.Corey always takes great care of me! I rent from them yearly.
Tara W.They are very nice people and very helpful I was a first time customers and I enjoyed my experience. We're u chain up the dolly so it want move was rusted so we could not secure the dolly but other then that my experience was good
Savahanna H.Don't over charge for their services send a receipt for one price and then take more than what you're told.
Sabrina H.i didn't have contact with a rep. I used the app, which was very easy to use.
Martha A.Very quick easy return.
Rhonda N.Very friendly staff. I was in and out in a few minutes. Vehicle and car hauler were inspected and I was on my way. Would definitely recommend Cox Muffler for Uhaul rental.
William T.My location was changed causing me more mile charges and then wasn't updated online so check in was a nightmare. It took 14 minutes to get a representative and another 35 to get the truck. The truck only had an 1/8 tank of fuel, a rim was cracked, and the wheels dangerously rusted. I will never rent a uhaul again.
Andrea M.You could begin by acknowledging the emails i've sent to you, informing you that I'm not a u-haul customer. You've incorrectly been sending emails to myself, rather than your customer (I am not even located within the U.S,). For weeks now, you've been sending me emails, and I've twice requested that you fix this issue for both my and your customer's benefit. You have even sent me their personal information via receipt. Please amend this issue. Merci.
kyle M.Their parking lot full of equipment, parked in only spot available
Charles S.Trailer worked out great! Just what I needed for my move. Thank you Cox Muffler!
derek C.Cox Muffler LIED about the fuel return. I have Pics. I returned the Fuel on FULL ~
Charlotte L.The left blinker on the trailer was not working but didn't notice until after I was on the road
Eric C.Having friendly associates with customer knowledge!
Colette C.The truck needed to be washed and cleaned up and
vernon W.I didn't have any problems
Candice S.I'm 61 years old and recently moved from East Texas back to Houston. I was so nervous about the move. BUT the wonderful Gentleman that took care of my moving needs, he put me in the truck that was best for my move. This is Really a Good Place for Your Moving Needs, KNOWLEDGEABLE, KIND EXCELLENT PEOPLE WORK THERE. I'M VERY GRATEFUL TO THEM
vanessa M.Check engine light was on, flat tire, and very dirty windshield(safety issue). The guy at Cox muffler was very nice to deal with.
Daniel F.Clean truck
Gary S.Greatest people on earth
derek C.Employee not very friendly. Acted exasperated when trying to direct me while backing my truck up to the Uhaul trailer.
GLENN B.Was easy to find and park.
Lance B.I would really appreciate it if someone reached out to me. I've been renting multiple U-Haul trucks twice a year for over 15 years and this is by far the worst experience I've had.
jose O.Customer service was excellent. Easy and painless. Great job Thank You.
Eric C.It was not the locations fault but the communication from uhaul was not good. My email told me to pick up the truck at one place and my online account stated another location. We called uhaul and we're told where to go but we're not told that we did not complete the check in process. When we arrived at the second location we were not sure how to open the lock box. We had already paid for the truck and thought the check in process was complete. We called uhaul again and the customer service rep was very unpleasant to talk to, questioned our ability to read and was very rude. She was having a conversation with another person who appeared to be a family member while on the phone with us. We finally got the truck and we're on our way. This was not the locations fault at all
Bo M.This was on the Monday after Christmas at 0800 and this one was dropped off over the weekend, so no time to clean it up, completely understand. The employee at Cox was upfront and honest about they why and that's all you can ask for.
Roger M.I do not recommend using U Haul online service to reserve a truck to pick up. Using it to return is fine but to reserve is terribly confusing .
David C.Great experience. Will definitely use again!!
Cory B.The owner of the muffler shop was friendly and helpful
Enrique G.Nothing. . Y'all are doing a great job. And your employees are very nice and sweet and they jump at helping you. Thank you Cox Muffler and U haul
betty W.The owners were beyond amazing. I cant give them enough good words, the bathroom was insanely clean. The staff (husband and wife) went above and beyond, we had a long hard day and they were the best part of my day honestly. 100 stars by far
Allison B.Excellent service à la clientèle
RICHARD D.Great Service. Great experience. Would highly recommend!
Cory B.The site was convenient and since they are closed on Saturdays, there was no wait.. the pickup was handled via phone, which the agent was very helpful
Rene M.The problem was that the truck was not at the agreed upon location. Doing it online was a disaster. I had to go to 3 locations before I found my truck, it took one and a half hours. I was upset, frustrated and burning up in the Texas sun before I ever loaded the truck! Communication was terrible. I would never recommend it. Thank God returning it went well.
James S.It was very difficult to check out online.
al S.Noond on site.1st truck dash was torning apatt and would not start.Had to another truck.Truck was 3 quarts full.Service there no good.
Pamela B.Can't think of anything that could improve on my last experience it was perfect
Earl T.The truck was very clean & well maintained . The gentleman who rented us the truck was very courteous and very neat and professional. U-Haul is the perfect go to place. Prices are Great. We highly recommend this company.
Billy H.The one way fee and alternate location fee is absolutely ridiculous. I am unbelievably unhappy about the service at the national call line, and also at the Kanis Road store in Little Rock Arkansas.
Galen S.Nothing, Cox was very efficient, nice and very helpful, I will use them always,, and tell anyone to go there first before calling someone else _
Gerald J.This location and the personnel are the absolute best.
Kendrick S.Nothing, this business was very accommodating for an early pick up and helped with the hookup to my truck, I truly appreciated this
Roger L.Office location is less than desirable.
Darryl S.When a customer asks for help think outside the box to assist the customer service experience, listen to the customer for ideas, ask your supervisor for assistance when you don't know the answer and think outside the box. Following a script is not customer service
MICHAEL W.Every body was helpful.
edith M.Can swayed from left to right quite a bit!
Kendrick M.Cox Muffler is my Lufkin location of choice.
Robert R.