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MICHELE D
Customer Reviews for Cranberry Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The van that was given to us to use had a lot of previous damage to it by other customers. The van had a bald tire which we told the attendant upon returning the van.
EDWARD LSecond Time renting here Highly recommend
EDWARD GI have used Cranberry Sunoco U-Haul location 5 times in the past year (26' Supermover, 20' truck, and 6' x 12' trailer with ramp multiple times). Always great and helpful. No issues at all. Couldn't ask for anything more.
ROBERT MThe location had loud music playing so it was difficult to hear the employees. It was also a vape shop that sold bongs and other paraphernalia which can be uncomfortable for some populations.
Amanda BThe vehicle was a shit show. They didn't speak English and the store stunk like pot.
Lindsey BFill up the gas tank. My truck rental experience was superb at the Cranberry Sunoco location. Harry and Charlie are complete professionals. They are very friendly, knowledgeable, and super helpful. Plus their customer service is A++++! They always great customers with a smile. However my only critique is that I had to my rental start by having to put gas in the truck which only had a quarter tank full. No other issues with this location. Highly recommend this Uhaul location!!
Addison LI took a picture of the gas and mileage before leaving, this place charged me for 7 gallons of gas. I had the gas gauge at *almost* what it was. Me and my husband questioned about whether we should add another gallon or two, I said no, it was basically where it was when we got it. On my receipt is a gratuitous $35 charge that I am not responsible for and I have photo proof of mileage and gas usage. I will not be returning. Merci.
Amanda PExcellent and fast customer service by the store associate!
TEWODROS DNeed more friendly access for Deaf rental user when in needing of road assistance. I was locked out for 6 hours and serivce was not great. Otherwise over all it is excellent. .
Richard RGreat service
Jarrod LGreat location for all your UHAUL rental needs! Equipment is always clean, well maintained and readily available!
Gino VCustomer relation was an awesome experience. Very friendly and welcoming.
mark kVery , Very considerate nice and respectful place. I will always rent from them for my U-Haul rental. I wish they offered storage.
Nancy HThe last time I used U-Haul, it was a disaster. This was a real pleasant experience. Well done.
Timothy SThe passenger side tail lights did not work on the trailer.
steve GAll was good!
barbera rpricing is wrong and they don’t communicate well
Tasha WThe person handling the transaction was professional and courteous.
omar eThe guy running the pick up/drop off service tried to scam me. I drove the truck exactly 33 miles and he told me I had to pay $80 in gas to replace 1/8 of a tank. I told him that was unacceptable. I did the math in front of him which came out to 4 gallons at $3,59 per gallon. Once he realized I knew how to do math he told me $10 was fine. Was he going to pocket the other $70?
Stephen ZI was in a jam and needed a utility trailer quick. The gentleman at the counter was very helpful and I was to get done what I needed.
shaffer sNegative customer service for UHaul. Only one clerk to run the busy [head-shop] store (that has LOUD music). And the clerk is a low-talker. Would be better off completely remote like some of the BBQ gas bottle drop/pick-up cages at Home Depot, etc. Maybe hitch locks that release via the web or something so that the customers don't have to deal with the imbeciles in the store building.
craig oPoint out the correct truck instead of making me find it by matching the key to the truck number as we were in a big hurry! Otherwise, very friendly service!
JENNIFER NThe trucks engine light came on about half way thru trip and stayed on. Location did not have hand truck available even though I had reserved one.
Marc SPicked trailer up at 9,44 am and at 10am i tried to return because the 6x12 trailer rear opening should have been 72 inches wide but was only 57 inches wide which would not let me get my machine in and when i returned it they told me you only have a 3 minute window to return and yes he said 3 minute so do not use this location
Lewis SI did not receive a receipt when I returned the vehicle.
Paul MGreat Service, Quick, & Easy.
matt bEverything went smooth
Joseph GAlways a great spot store is in need of update and the process could not be smoother
Daniel MThe app is a little cumbersome but overall fairly easy
Santiago RThank again
cedella aQuick, easy, fairly priced. In and b out in less than 10 minutes. Definitely use them again.
THOMAS BI was so sick by time I dropped off the truck. The gentlemen told me to "go home, just go ahead and go home!"!! That's how awful I felt and I am sure looked!!!!
Janice DNot quite sure uet. I had a good expirience. The process was quick, simple and I am very happy.
Jessica CThe representative was very courteous and helpful and I will certainly use this location again.
James JLocation easily accessible and staff was helpful. Great selection of vehicle sizes. Will use again!
Richard WUpon picking up the truck the gentleman was super polite. Gas didn't match the contract, said he would fix on return. We took pictures. Different person was there on drop off. Called me to say we needed to put in another $5 . Get there and the manager/owner is arguing that we need another $10 in because my picture doesn't count. Mind you this location is a gas station. Tells me to put the gas in or he's going to charge my credit card $75. Rude and a ripoff. Look at my account you will see how much money we have spent at Uhaul. Will never use this location again. My original resides at a preferred location, but got a call that they could not accommodate.
Jeanine SWhen we picked up the vehicle, we pointed out to the man that there was a quarter tank of gas and he said.When we return it just make sure we put the same amount in. We returned it with more fuel than was in it and the gentleman.That was there still charged us a fifteen dollar fuel charge. He called to tell us he was going to do that and we went back over within an hour. And he said he would not charge us that extra money and then he did. We showed him a picture of the fuel gauge when we picked the truck up at a quarter tank and he turned his computer around and told me that it had five eats of a tank in it. I told him that we spoke to the gentleman when we picked up the truck about it.Only having a quarter of a tank and he said not to worry and just to put the same amount back in. It was only $15, but it was our $15 and they ripped us off. And the back of the truck had not even been swept out the people before us had used it to move cement and we got dust all over our furniture. Very disappointed!
philip dthere was a bag of dirty clothes in there, razors loose in the back, used bar soap, drywall, and drinks in the truck, also a half smoked joint in the door
HAVEN SBest location always clean and good service
Mourad EThe Cranberry Sunoco, had the equipment that I requested, and the manager was very polite and helpful. I would definitely rent from them again.
Scott WExcellent service. I did an initial weekly rental that I had to extend twice. No issues and just had to call it in to extend. Very friendly, fast and professional. Highly recommended location. CW...
Chad WNot a comfortable environment
Heath H.
santo pExcellent service!
RONALD HEverything went very smoothly, there isn't any improvement needed.
Lori MI rented a 5' x9' trailer and am pleased to say that the business there is like no other u haul I've experienced. Very good. Kept clean.. smells clean and just a good place to get a U-Haul. Truck, trailer, tow dolly!! I say at best it's 9,5 for me. Thank you very much
rickey wThe staff was very nice and helpful.
KEVIN RVery nice person
Jorge BGreat service nice people
david aIt was great! Thanks!
Sydney LThe only issue this vehicle had was cigarette burns in the console. The bag in the rear compartment was empty, and I presume that was for furniture covers. I really appreciate the ease of obtaining the vehicle and it was clean, and ready for pickup.
Garvin SNeed better location for lockbox. Better instructions. Lock was unlocked and no key was in lockbox, had to go inside
Brandon L