The representative was very courteous and helpful and I will certainly use this location again.
James J
Customer Reviews for Cranberry Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Location easily accessible and staff was helpful. Great selection of vehicle sizes. Will use again!
Richard WUpon picking up the truck the gentleman was super polite. Gas didn't match the contract, said he would fix on return. We took pictures. Different person was there on drop off. Called me to say we needed to put in another $5 . Get there and the manager/owner is arguing that we need another $10 in because my picture doesn't count. Mind you this location is a gas station. Tells me to put the gas in or he's going to charge my credit card $75. Rude and a ripoff. Look at my account you will see how much money we have spent at Uhaul. Will never use this location again. My original resides at a preferred location, but got a call that they could not accommodate.
Jeanine SWhen we picked up the vehicle, we pointed out to the man that there was a quarter tank of gas and he said.When we return it just make sure we put the same amount in. We returned it with more fuel than was in it and the gentleman.That was there still charged us a fifteen dollar fuel charge. He called to tell us he was going to do that and we went back over within an hour. And he said he would not charge us that extra money and then he did. We showed him a picture of the fuel gauge when we picked the truck up at a quarter tank and he turned his computer around and told me that it had five eats of a tank in it. I told him that we spoke to the gentleman when we picked up the truck about it.Only having a quarter of a tank and he said not to worry and just to put the same amount back in. It was only $15, but it was our $15 and they ripped us off. And the back of the truck had not even been swept out the people before us had used it to move cement and we got dust all over our furniture. Very disappointed!
philip dthere was a bag of dirty clothes in there, razors loose in the back, used bar soap, drywall, and drinks in the truck, also a half smoked joint in the door
HAVEN SBest location always clean and good service
Mourad EThe Cranberry Sunoco, had the equipment that I requested, and the manager was very polite and helpful. I would definitely rent from them again.
Scott WExcellent service. I did an initial weekly rental that I had to extend twice. No issues and just had to call it in to extend. Very friendly, fast and professional. Highly recommended location. CW...
Chad WNot a comfortable environment
Heath H.
santo pExcellent service!
RONALD HEverything went very smoothly, there isn't any improvement needed.
Lori MI rented a 5' x9' trailer and am pleased to say that the business there is like no other u haul I've experienced. Very good. Kept clean.. smells clean and just a good place to get a U-Haul. Truck, trailer, tow dolly!! I say at best it's 9,5 for me. Thank you very much
rickey wThe staff was very nice and helpful.
KEVIN RVery nice person
Jorge BGreat service nice people
david aIt was great! Thanks!
Sydney LThe only issue this vehicle had was cigarette burns in the console. The bag in the rear compartment was empty, and I presume that was for furniture covers. I really appreciate the ease of obtaining the vehicle and it was clean, and ready for pickup.
Garvin SNeed better location for lockbox. Better instructions. Lock was unlocked and no key was in lockbox, had to go inside
Brandon LVery kind and super fulfill!
Jeremy MExcellent customer service and fast and reliable would definitely recommend
justin eVery good
raul zNothing needing improvement. This location, vehicle, and staff were all absolutely excellent beyond my expectations.
Courtney FCorrect Front Brake Pulsation and constant Pull to the Right.
santo pService was prompt, thorough, and friendly
Edmond BThe person that helped me at the counter was pleasant and accommodating. Made everything very easy for me.
JOSEPH GNeither guy at this place spoke good english, I couldn't understand anything they said. They pointed to a spot for me to back the trailer in, then went back inside, didn't help at all guiding me or disconnecting the trailer. The outside of the building was decent, but the inside was a hot, smelly pigsty. Someone should check it out & make some changes. I'll never deal there again.
Fred BEverything went well. I’d use them again
Geofrey PThe customer service at pick up in Maryland was poor. The representative has earbuds in and was talking in a foreign language while he was checking us out it made us feel real uncomfortable he only spoke English when he was addressing us, we did not even know what was going on untill we saw the earbuds in his ears. As a foreigner myself I find it completely disrespectful to not just hold a conversation during a check out but to speak in my native language when i am the only one understanding it. The trailer was not swept out and had trash in it, it was definitely not ready for pick-up. All in all if we would have walked away from this location if we could have gotten a trailer somewhere else that day.
Mark SNothing. Everything was great. The gentleman that assisted me was very efficient and friendly. The truck was great. I love U-Haul.
Deborah ETruck had check engine light on from the start and transmission was hesitant to shift . Got charged for furniture pads I never asked for, had or used
Christopher CThe app was not downloading the info allowing me to pick up the truck.
Morgan SNothing. Manager was very helpful and equipment was ready and clean.
Dave BI waited in the parking lot for almost a half hour for Uhaul to call my reference contact person. The people at the Sunoco were wonderful, but if uhaul is going to insist on calling a reference, then they need to have it done in 5 minutes or less. This was ridiculous.
Brian RVehicles are always clean. Store employees are always helpful and quick about getting you out and on your way. 5 stars all day!!
drake wWhen I picked up the covered trailer, the paperwork shows that I rented the trailer at 4:32. After waiting for the clerk to wait on 3 other customers which I didn't have an issue with until I got charged an extra day, I left the parking lot at 4:51. I brought the trailer back 15 minutes late, and the clerk came out, waited for me to move out of the way, and took a picture of the trailer. I asked him if I needed to do anything else, he said no so I drove off. When I got the receipt mailed to me there was an extra day added to the bill. Maybe I'll go to Penske next time.
Duane SExcellent customer service and support at this Cranberry Sunoco, Westminster , MD location. Guys were very helpful and made the check in and check out process fast and easy!
Dennis LEasy access and friendly employees
gambrell dProvide help to hook up and unhook trailers. Make sure that the reservations in the computer system works.
JAMES LThe guys who helped me with my rental were most kind and helpful.
even fExcellent job
nemanja pLong story short they gave me the wrong truck. I put in a reservation for a truck one way to Atlanta. When I arrived the next day they couldn't find my reservation and without me knowing made a new one. Which was incorrect, for a local truck. After driving almost 5 hours with an apartment's worth of furniture and belongings the guy calls me and demands I bring the truck back. Or else I would have to pay wrongful drop off charges. I talk to customer service and they say it'll run me $1600 plus the original trip, mileage, gas ect. The guy who gave me the truck gives me his word that if I return the truck and get a new one the first will be free. He did not. I got charged almost 1000 for the next truck plus 400 for the first one. I only got $150 dollar credit for mileage on the first truck. I talked to some higher up guy at uhaul and he basically said I should be grateful for the $150 dollar credit and at least I didn't pay MORE with all the fee's. What a joke. Also they barely spoke english, so the moral of the story is, read the contract, but more importantly, just go to penske.
pasteur jThe people of the location is rude. They called me the next day and said I needed to return the trailer when I returned it that night that I got it and went inside and asked them if they needed to come out and look at it they said no I was good to go ahead and park it so I did then I left. I will never go back to that location and I will never recommend them to anybody
Jasmine KCustomer service at Cranberry Sunoco was top notch. Super accommodating. A+ service!
TIM SVery helpful, courteous staff. Truck was perfect for my MIL's move.
William HI reserved a 20' truck and when I got to the location they only had 15'. The original pick up location was changed to a location 15 miles further than the original. I received no paperwork,just the price and the keys. I did not select safe move of $45 but it was added to my bill anyway.
James JWe were charged for equipment we didn’t take or use and we returned it an hour before the return time but was charged for late arrival.
Michele WVery helpful!
mary bGreat Servce
JERRY GLocation is not great, drug paraphernalia being sold, non English speaking attendant working. Not a great experience.
David DNot much, the guy n the grey beanie was awesome! Merci.
DOWNEY rThis location is run by wonderful human beings. Their kindness and gentle spirit make working with them a pleasure. I highly recommend this location for all your UHAUL needs.
Robert R