Alerted owner trailer lights on right side not operational. He was not able to service, due to it was district managers job to service. No other dollies were available to use or pick up, so i went to walmart and purchased a portable light system to be legal with dolly at a cost of 55.00. I would like to be refunded this price due to your trailer not being functional or another functional product available at the time of use.James M.
Customer Reviews for Creekmur Car Care Center
(U-Haul Neighborhood Dealer)
Pour nous contacter
Decatur, IL 62521
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 8h am à 1h pm
- Dim : 8h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
John was very helpful. Came in on a Sunday to get me going. Helped me get it all hooked up and do the safety check.Eric B.
John was very personable.Eric B.
Le client n'a pas laissé de commentaire.Sydney H.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.micah S.
Le client n'a pas laissé de commentaire.Lara C.
Le client n'a pas laissé de commentaire.Brittany S.
Excellent experience.KEN T.
Le client n'a pas laissé de commentaire.greg M.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.Travis S.
Le client n'a pas laissé de commentaire.pat P.
Le client n'a pas laissé de commentaire.HUGH R.
Le client n'a pas laissé de commentaire.Angela J.
Fuel tank was at 3/8 when we picked it up and 3/8 when dropped it off. We took pictures when we picked it up and when we dropped it off to ensure we had it refilled to the same level as when we picked it up. We were charged for 4 gallons of gas at a rate of $4,75 a gallon - they stated we returned it with 1/4 tank. I wouldn't suggest using this location for your U-Haul needs. The $20,9 isn't a lot of money, but they will take advantage of you - especially if you are using them for after hours drop off.DANIEL C.
SUPER FRIENDLY SERVICEBILL H.
I use this location every time as well because the gentleman that runs the store is a genuinely helpful person.DAVID B.
EASY TO RENT FROM THIS LOCATION.. WILL DO IT AGAIN.JEFF C.
great place to rent fromCOREYON B.
Le client n'a pas laissé de commentaire.paul F.
Great customer service!Martin T.
I only go to this businessMichelle S.
KUDDOS TO JOHN AND his Staff. They do an outstanding Job!Julia H.
Great people to do business with.Tom A.
Le client n'a pas laissé de commentaire.DALE C.
Le client n'a pas laissé de commentaire.Kevin J.
I would recommend that the Corporation add clearance lights to the fenders on the dollies. Hard to see them at night.Robert C.
Le client n'a pas laissé de commentaire.ashley T.
Customer service was excellent. Very helpful. 5 stars. Would recommend and use service again!DENNIS D.
I had talked with this location the day before pickup over the phone. I expressed to them that in my previous rentals with U-haul, that the vehicles were unclean/messy/smelled. I asked that they double check the equipment to be clean. The rep said she would ensure the truck was clean. When I picked-up the equipment, the interior storage of the truck was full of mud, the cab of the truck was filthy, dirt/debris on the floor, and there was still coins from the previous renter which sat in a pile of something sticky that ran down the center console. With COVID going on right now, this was unacceptable. The equipment was not cleaned at all between uses. This is dangerous in a time like this!Zachary L.
Le client n'a pas laissé de commentaire.STACY K.
Great service! Close to home.MARIA D.
The actual vehicle was the most uncomfortable thing I've ever experienced.David B.
Le client n'a pas laissé de commentaire.David G.
John Creekmur is the best when it comes to customer service and making sure his clients needs are taken care of. Best in townLee L.
Le client n'a pas laissé de commentaire.AMY Z.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.brandy S.
Le client n'a pas laissé de commentaire.Lisa E.
Le client n'a pas laissé de commentaire.Carol B.
John was AWESOME! He called me 3x to be sure that I knew my pick up location had changed. Very professional, very pleasant and personable and quick to be sure I was getting what I needed. If I have to rent again you can be sure this will be the place I come to. Thank you John!sheryl K.
I wish I did not have to drive so far to pick up the trailer. It's hard to believe there isn't one in a town the size of Springfield il.Robert H.
Uhaul sucks and is garbage will never use this company again.anthony M.
Le client n'a pas laissé de commentaire.WILLIAM J. G.
So nice to have U-Haul dealer on East side of Decatur. Creekmur is a class act!STEVE R.
JOHN & HIS CREW DO AN OUTSTANDING JOB, DON'T LET THEM LEAVE THE NETWORK, WE RENT FROM CREEKMUR RATHER THAN THE K-MART CENTER.REBECCA L.
Le client n'a pas laissé de commentaire.David B.
Nothing they are doing great. Just keep doing what you're doing. Mercicindy H.
Make sure you check the inside of the truck....a previous user left a utility truck in the back and it wasn't noticed until we got home. Fortunately, we were able to take it to a local UHAUL dealer to return it as we didn't need it or have room to transport it. The person we worked with was very helpful.James R.
Le client n'a pas laissé de commentaire.Scott H.
The person was very helpful and nice. Thanks!Rayna K.
Le client n'a pas laissé de commentaire.JOHN B.
All good...dependable renter.Michael A.
HAPPY TO HAVE CREEKMUR U-HAUL IN THE NEIGHBORHOOD - BRIANBRIAN M.
Le client n'a pas laissé de commentaire.LINDA F.
Le client n'a pas laissé de commentaire.ALAN D.
Mr John is friendly and a wonderful U-Haul location. Hope he remains with U-haul. We have used Creekmur several times. Very convenient!GREG M.
Extra high quality service. Location staff called to advise of drop off hours day ahead. Very helpful and pleasant staff.Matt D.
Very smooth going in device at pick up and dropping offCindy J.
Customer service and courtesy was outstanding.Doug R.
Give John a raise!william S.
Check the vehicle doors for ice especially after a snow. The lift gate was hard to open after cold and icy conditions.CARL W.
Le client n'a pas laissé de commentaire.ANDY B.
Le client n'a pas laissé de commentaire.TASIA C.
Readily available drop boxEric R.
Le client n'a pas laissé de commentaire.CARL W.
John was great to work with. They had it ready to go and were very helpful and friendly. Totally worth the money to keep your items all together and from getting wet!MICHELLE E.
Very easy to work with and very fair pricing.STEVE H.
I had an unfortunate situation of having creamated remains left in my vehicle from the previous renter..it was all handled as well as to be expected but i felt awful for the people before me and their loved one and also uncomfortable with having to deal with that stress and responsibility.DEVON B.
Le client n'a pas laissé de commentaire.Ron C.
John at Creekmur was excellent and very helpful. I had a hitch issue and he called the store in Decatur and had it set up for me to go pick up what I needed. The distribution store in Decatur was TERRIBLE. The woman who manages that store is rude, did not help, claimed she didn't know what I was talking about, no one had called, I asked what I needed and her response was "I can't tell you what to buy". I then had to call John back, he helped me over the phone with what I needed. The woman at the store was very very rude and if that was the first place I had gone I would never ever recommend Uhaul to anyone. John at Creekmur is exactly the type of people you want representing Uhaul.Marilyn D.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.TAMME K.
Owner was accommodating and concerned when it appeared the truck might not be returned by the time I needed it. He called the people using the truck and they returned the truck for me to use!Elizabeth R.
Very good experienceBob M.
Service was great and staff were very helpful. One issue on the drive with the tie-down straps for car transport - one set of straps failed. Luckily the other set held well throughout the trip. A more careful inspection by the staff here could have corrected this situation.LAURIE G.
Le client n'a pas laissé de commentaire.MYR W.
Le client n'a pas laissé de commentaire.SHARON S.
Very helpfull and a good experience.DAVE D.
I have rented from here before everything was ready when picked upjames C.
Great experience.KEITH R.
Le client n'a pas laissé de commentaire.AMANDA G.
Le client n'a pas laissé de commentaire.Kathleen A.
Ratchet straps did not function without trouble. Definitely need attention.Mike L.
Le client n'a pas laissé de commentaire.RUSSELL F.
Le client n'a pas laissé de commentaire.ROGER L.
Le client n'a pas laissé de commentaire.BRUCE B.
Le client n'a pas laissé de commentaire.phillip J.
We love Uhaul! We recently rented BUDGET trucks for an out of state move and it was a complete disaster! But thankfully Uhaul was there to save the day! And that made twice we have used UHaul and they have been more than helpful and accommodating both times! They really do have the customer in mind and make a move less stressful! I didn't think much other than they were doing what they were supposed to, the first move. But now after rent Budget trucks and then having to switch to Uhaul to be able to move, I see that I had taken their commitments to the customer and them fulfilling their contract for granted. ALWAYS choose UHAUL!!!James H.
great customer service. left a message prior to when we returned to explain where to leave the truck and drop keys if it was after hours when we returned. would use this uhaul rental dealer again.Yvonne O.
Service manager was very polite and was a great representative for the company.RANDY S.
Très biensukhpal S.
The customer service was outstanding the prices are fair. The truck was clean well maintained.TOM S.
Great customer service .....will use againCHRIS A.
The manager did NOT ask who I was, or look at my paper work!! Then, the next day I received a call about when I was going to return the trailer!! POOR managementrussell W.
Le client n'a pas laissé de commentaire.SANDRA B.
Le client n'a pas laissé de commentaire.Ekaterini P.
Good experience.... thank youDOUG L.
Le client n'a pas laissé de commentaire.TOM C.