Jim was very nice, and explained the gas problem to me with patience when I was pretty upset about it. 100 % would recommend going to him for uhaul or storage.
Ashley Morris
Customer Reviews for Crossroads Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice friendly people.
Paul Stoltz | Expérience généraleso was surprised that the location was closed on a Sunday but i found convenient parking and was able to deposit the keys without issue. Also like that it's located by a storage yard.
Adriane JepsenS.O.
Jeffery TrujilloHi, the first time I have ever used a car hauler and I was very impressed. Good service in Arizona and easy to load the car and strap it down and great service at the drop off location. Thanks Tom
TOM AGNEWBad communication between employee and i. Employee mentioned i can retunr trailor on Monday 2/5/24. I rented for 24hrs saturday. I asked employee if i can return sunday but he said they were closed and to just return monday Before 3:51pm. I get a call during work at 9am by new employee asking why i have not returned the trailor since i rented it only for 24 hours. She threatened to charge me 3 days for the rental when the other employee said there will be no charge. I took time off work from mesa to please this company after i was told otherwise.
Gustavo PachecoBrad was very courteous and helpful. Glad that I found this location. Everything I needed was right there. Easy to work with and get the job done.
Susanne SkausonSo happy with how friendly and quick everything went!
Kelly LongPlease oil/grease seat adjustment bar so it will move easier. Merci.
ONDINA LANECustomer service on their my call to them. I was on the whole over an hour and wouldn't get the situation resolved. We need to work on time on hold
Mitchell MarshallEveryone there was super nice and helpful and I the storage units were great I would definitely recommend cross roads storage units
Cindy Baker | Expérience généraleGreat place, clean, safe, and staff is awesome to work with. Kept my stuff safe for 2 years!!
Mark Zafran | Expérience généraleCustomer service is extremely professional and courteous and quick to take care of my needs.
BUTCH Charles DAVISHire employees that are knowledgeable of job duties. Customer Service Representative was HORRIBLE even hung the phone up while I was trying to create an account....HORRIBLE, HORRIBLE, HORRIBLE!!!! The female who lives on property was unprofessional, it appeared she didn't know what the hell she was doing!!!!
Laureen AlejandreWe Love the Customer service and we will come back again
Eudiel VillaromoScanning back of D/L a pain in the a$$
Kevin SteinerI've been with crossroads U-Haul for years and they have been a lot of help thank you very much
Frank RamirezWell Done !
Rick Roybetter brakes and steering
Richard GlenerEvery thing was find good people good information thanks
John ThrelkelYou guys over charged me where very rude and wouldn’t listen to anything I had to stay and had no consideration for the fact that I had a medical emergency and was urinating blood I will never rent from you guys again and I will tell anyone who ask me not to
Isaiah HargravesThe dissatisfaction was actually from the app... It only allowed me to pick from 4 locations all being out of the way from my end destination. I was okay with the self checkout option it was convenient should I ever have the need to rent from U-Haul I think I would choose that option again.
Guadalupe VazquezGreat!
Tallulah Stokes | Expérience généraleVery prompt drop off. Very friendly and convenient
Mark MelanderYes if I ever need a storage this will be the first place I'll look for sure. They where every helpful too. And yes I would recommend it to all of my friends for sure. Once again thank you so much. 5 starts for sure. Sue Tellez
Susan Tellez | Expérience généraleExcellent service à la clientèle. Super helpful and super nice
Mike BlazevicAccess hours to facility very convenient. The whole facility very clean and upkept. Security is great and very friendly staff. Five star rating! I recommend Crossroads Self Storage!
VINCENT CORONA SR. | Expérience généraleWonderful staff in time of need!!
Annmarie Betances | Expérience généraleI was unaware of a 24/7 pick up. I had no idea how to get the keys or how to enter the information into the mobile app. We knocked on the door and the manager answered and assisted us on her day off! Talk about service !!!
Patrice JONESVery good service, helpful and knowledgeable.
Richard JonesVery friendly
Darren JohnsonLisa and Jim were awesome to work with."⭐️⭐️⭐️⭐️⭐️ Had my storage room for 4 years and they went above and beyond to help with any questions I had. I highly recommend this storage facility!!!
kathy lee | Expérience généraleAbsolutely horrible experience! Was given a dirty truck inside and out then they charged me $
Ashli MadysenEverything was as it should be!
John Royalworker was helpful when returning the car trailer, check in went very smooth
Terry FreedImprovement has to do with Uhaul Corporate, not the branch. I had the truck for an extended period of time and wanted to extend again. I was told by a manager at Corporate that I had to take it in to the branch and turn it in, then recheck it out. It took time out from my day and was an inconvince to me. My credit card was charged every time I extended and went through fine. Is my money not good enough, that I had to be put out and made to feel like a thief or someone who is mistreating remap property? I almost ceased any business with Uhaul at the time, but Nancy at the branch was very professional and apologetic.
Bonnie WatkinsYou all do great.. Fast speedy service
Emmily MontalvoThe agent was great. Friendly and very knowledgeable. Much better than my last experience in Arizona City.
sharron yorkNothing everything was great.. Great customer service very friendly clerks the day i picked up and when i dropped off. Will return due to service.......
Emmily MontalvoI only recommend this location if the manager Lisa is held accountable for authorization of my funds for the remainder of April without any approval. Lisa is not fit for anything requiring customer service or general courtesy. Her attitude and shrewd gestures upon multiple encounters hindered my decision of extending vehicle and returning it with her present. Please fix this for future customers I referred already.
Emmily WardMaybe have a fuel gauge to know how much to replace, or, just keep it topped off knowing you'd have to top it off on return. I always end up putting more petrol in so I dont get boned on the return/drop off. Great staff, great rig! Thanks Brad! You rock Cada Grande
Brian HodsonThey were the best Uhaul experience I ever had. 5 gold stars!
Kenny MotherwaySpent 8 months there and always found the owners & worker very easy to work with and always ready to help in anything, including rental of the trailers.
Dudley Newvine | Expérience généraleAlways a friendly environment I have had a storage unit here now twice and they always had great customer service
Marcos Chavira | Expérience généraleThanks for a great and secure storage facility.
Elizabeth Long | Expérience généraleCompletly satisfied and would refer and rent again
Alvin HOVEGreat place for storage
Jerzy Zawisza-Illakowicz | Expérience généraleVery nice staff ! Got me in my and out fast .This is the place to go for your uhaul needs ..
Karen BridgesVery pleasant and helpful! Will go here for any moving we do.
NORMA LONGORIALisa was the best! & Jim was always helpful. I only left due to medical stuff.
MIKE MARSTERS | Expérience généraleLocated in bad area.
CHRISTIAN CULPEPPERI had made a reservation at another location ( 242 N Camino Mercado,Casa Grande ) for 8:00 am but was informed the day before that the truck would not be there till 11am and on the morning we were supposed to pick up the truck they called to tell us the person with the truck was going to keep it longer. They found this pickup 3 miles away that we could get. When we picked it up and got home with it we noticed there was trash in the back of it. This truck obviously was not cleaned. What is the point of making a reservation if it is not going to be guaranteed ? They knew early enough the day before to get another truck to my prefered location at the time I had reserved. I was offered a larger truck for the same price but I needed a pickup that is why I reserved a pickup.
STEPHEN PARKINSONThe Casa Grande staff were spot on.
JASON ALLENThe gentleman that was running it this time made it more difficult, the woman that I worked with the last time made things go smoothly
BRIDGETTE SMITHGreat customer service, no issues at all
Bridgette SmithMy reservation was for the wrong day, which would have been okay, because there was a truck available luckily. I had rented a truck 2 weeks earlier from Lisa who was great. We had problems with my phone taking a picture of my license which she easily fixed using her computer. This gentleman kept trying to get me to fix my phone. This went on for twenty minutes. I wanted to leave town because of domestic violence situation & a Uhaul was all I could get one way. It took 45 minutes to get this truck & the people involved happened to show up at the facility as I was trying to leave this letting them know I was leaving town & how!
Cheril MoonTruck was not cleaned but said the help didn't show up. These folks were very nice, thorough and helpful.
Bradley WaytThey were very nice and let me drop off my girlfriends truck as well as my truck, even though they originally said she had to drop her truck off an hour away.
GEORGE ALVESI clearly mentioned why I’m renting rental truck, but no suggestions were given, that the rental truck that I selected doesn’t have an option to scroll down the dolly for large appliances
KALYAN SINGIRIKONDAFast, friendly, and convenient!
NICKEY COTAEasier to work with
Dudley NewvineKeep the promise! Because I have reservations a week before & they told me is not available any size truck & Finley I was almost 😢 & she told me there is 50 mi i way truck only 15 ft & I don’t have Choice I picked up the truck I was so sad
Ermiyas TekleKeep doing exactly what you're doing an awesome job I've used your location 2 time in last couple weeks and will continue to use your location in the future as well thank you for all your hard work keep it up David B
David BernsteinExcellent customer service
VICTOR GUILLENBoth Gentlemen were two of the nicest people you could have hoped to work with. Not much to improve on Trailer was ready and waiting for me. They helped get me hooked up and gone in short order
Shannon ChunaFor one my location was changed and had notes in my file that it has been changed but has not been communicated to me the customer so when I showed up to pick up my truck I was told they moved my rental to another location but sisnt bother to let me know so COMMUNICATE to toure customers and it put me an hour behind my schedule too but luckily the owner of storage place had a pickup available so she rented it to me so I will not be using your online website anymore customer service need attention and communication too
DAVID BERNSTEINWorked great for me
LARRY BRANSONGreat staff always helpful, my close out was so fast I was very impressed. Will definitely use again if needed.
Ervin Juan | Expérience généraleU-Haul screwed up my reservation that I had made 2 weeks in advance, and did not have the equipment that I requested at the location that I requested, so I had to drive 2 1/2 hours (one way) out of my way. I was not reimbursed for this inconvenience at all. This is a poor way of doing business.
JENNIFER SHAVERWe utilized this storage facility for 2 1/2 years. Never any problem at all. No rodents, snakes, etc.
Wayne Hall | Expérience généraleStorage rooms are clean and easy to access. Prices are decent. I recommend them to you!
Erin May | RéservationThe office ladies were fast and efficient. The unit was clean and ready to go. I booked the unit only one day in advance so felt lucky reaching such nice people. Merci.
JUSTIN LOOS | RéservationClean and the manager is friendly
Paris Robinson | RéservationQuick and easy process
Jonathon Arredondo | RéservationJust a small town little storage yard. Kept clean, nice office staff. Hard to get truck around with so many parked cars and trailers.
Emily Steiner | RéservationClean units, good security, friendly staff (worked with Brad), comparative pricing.
Michelle Stokes | RéservationNice security setup, friendly staff, wide rows between locker units.
Michelle Stokes | RéservationActually had to delay my move but Nancy was super helpful and looking forward to getting a unit from them.
Robert Placencio | RéservationExcellent facility and easy access.
STEVEN PURSLEY | Expérience généraleStaff was very nice and easy to work with, Very observant.
al chew | Expérience généraleWhen i was taking my stuff out i made one load and took my lock with me cuz my stepdaughter was going ti get What was left and before i could even get home with my load they called me and asked about.
timothy allen gundolf | Expérience généraleFriendly staff and easy to move in.
Jessica LeMere | RéservationGreat people and easy to move arrownd
Sergio Alvarez | Expérience généralePeople working there were very nice and helpful.Unit nice and clean, great experience.
Peggy Arnold | RéservationVery courteous and helpful customer service.
Geoffrey Schultz | RéservationThey are very nice, understanding, helpful
VIOLA FLOREZ | Expérience généraleVery nice and secure facility for storing my 5th wheel trailer. When in contact with the staff, they were very helpful and pleasant to converse with. I would recommend the facility to anyone.
KEVIN POOL | Expérience généralenice manager and really helpful, thanks
ERVIN HOLLOWAY | RéservationNo problems with our move in. Lady who we talked with was very nice.
MATTHEW koppel | Premières impressionsCustomer rep was professional friendly polite and the experience was great.
OMAR MORALES | Premières impressionsThe office staff are very accommodating and helpful. I like the security features.
SUSANNE JONES | Premières impressionsFriendly, helpful facility. Was pleasantly surprised that there was electric in unit, which made plugging in a lamp, for an after dark move in a lot easier. Merci.
Privacy Request | Premières impressionsvery helpful staff thank you
Privacy Request | Premières impressionsJim and Lisa helped me out so much. Did all the work left me with NO headaches. Merci!
Privacy Request | Premières impressionsMike was awesome and helped out in every way he could.
Privacy Request | Premières impressionsI was immediately put at ease after meeting Jim. He went over every detail of how the unit operates, assuring me my belongings will be safe. I will highly recommend Crossroads.
Privacy Request | Premières impressions