Customer Reviews for Crossroads Self Storage LLC
(U-Haul Neighborhood Dealer)

507 évaluations

819 N French St   Casa Grande, AZ 85122
(French St and Florence Ave)

(520) 836-7305

Heures

  • Mon–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(520) 836-7305

819 N French St
Casa Grande, AZ 85122
(French St and Florence Ave)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Apolinar Antonio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
1

You guys over charged me where very rude and wouldn't listen to anything I had to stay and had no consideration for the fact that I had a medical emergency and was urinating blood I will never rent from you guys again and I will tell anyone who ask me not to

Isaiah H. 
Évaluation :
3

The dissatisfaction was actually from the app... It only allowed me to pick from 4 locations all being out of the way from my end destination. I was okay with the self checkout option it was convenient should I ever have the need to rent from U-Haul I think I would choose that option again.

Guadalupe V. 
Évaluation :
5

Great!

Tallulah S.  |  Expérience générale 
Évaluation :
5

Very prompt drop off. Very friendly and convenient

Mark M. 
Évaluation :
5

Yes if I ever need a storage this will be the first place I'll look for sure. They where every helpful too. And yes I would recommend it to all of my friends for sure. Once again thank you so much. 5 starts for sure. Sue Tellez

Susan T.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Super helpful and super nice

Mike B. 
Évaluation :
5

Access hours to facility very convenient. The whole facility very clean and upkept. Security is great and very friendly staff. Five star rating! I recommend Crossroads Self Storage!

VINCENT C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken G. 
Évaluation :
5

Wonderful staff in time of need!!

Annmarie B.  |  Expérience générale 
Évaluation :
5

I was unaware of a 24/7 pick up. I had no idea how to get the keys or how to enter the information into the mobile app. We knocked on the door and the manager answered and assisted us on her day off! Talk about service !!!

Patrice J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
5

Very good service, helpful and knowledgeable.

Richard J. 
Évaluation :
5

Very friendly

Darren J. 
Évaluation :
5

Lisa and Jim were awesome to work with."⭐️⭐️⭐️⭐️⭐️ Had my storage room for 4 years and they went above and beyond to help with any questions I had. I highly recommend this storage facility!!!

kathy l.  |  Expérience générale 
Évaluation :
1

Absolutely horrible experience! Was given a dirty truck inside and out then they charged me $

Ashli M. 
Évaluation :
5

Everything was as it should be!

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

worker was helpful when returning the car trailer, check in went very smooth

Terry F. 
Évaluation :
5

Improvement has to do with Uhaul Corporate, not the branch. I had the truck for an extended period of time and wanted to extend again. I was told by a manager at Corporate that I had to take it in to the branch and turn it in, then recheck it out. It took time out from my day and was an inconvince to me. My credit card was charged every time I extended and went through fine. Is my money not good enough, that I had to be put out and made to feel like a thief or someone who is mistreating remap property? I almost ceased any business with Uhaul at the time, but Nancy at the branch was very professional and apologetic.

Bonnie W. 
Évaluation :
5

You all do great.. Fast speedy service

Emmily M. 
Évaluation :
5

The agent was great. Friendly and very knowledgeable. Much better than my last experience in Arizona City.

sharron Y. 
Évaluation :
5

Nothing everything was great.. Great customer service very friendly clerks the day i picked up and when i dropped off. Will return due to service.......

Emmily M. 
Évaluation :
3

I only recommend this location if the manager Lisa is held accountable for authorization of my funds for the remainder of April without any approval. Lisa is not fit for anything requiring customer service or general courtesy. Her attitude and shrewd gestures upon multiple encounters hindered my decision of extending vehicle and returning it with her present. Please fix this for future customers I referred already.

Emmily W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna G. 
Évaluation :
5

Maybe have a fuel gauge to know how much to replace, or, just keep it topped off knowing you'd have to top it off on return. I always end up putting more petrol in so I dont get boned on the return/drop off. Great staff, great rig! Thanks Brad! You rock Cada Grande

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa Z. 
Évaluation :
5

They were the best Uhaul experience I ever had. 5 gold stars!

Kenny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanella M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Spent 8 months there and always found the owners & worker very easy to work with and always ready to help in anything, including rental of the trailers.

Dudley N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold L. 
Évaluation :
5

Always a friendly environment I have had a storage unit here now twice and they always had great customer service

Marcos C.  |  Expérience générale 
Évaluation :
5

Thanks for a great and secure storage facility.

Elizabeth L.  |  Expérience générale 
Évaluation :
5

Completly satisfied and would refer and rent again

Alvin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Great place for storage

Jerzy Z.  |  Expérience générale 
Évaluation :
5

Very nice staff ! Got me in my and out fast .This is the place to go for your uhaul needs ..

Karen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZDENEK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dion C. 
Évaluation :
5

Very pleasant and helpful! Will go here for any moving we do.

NORMA L. 
Évaluation :
5

Lisa was the best! & Jim was always helpful. I only left due to medical stuff.

MIKE M.  |  Expérience générale 
Évaluation :
3

Located in bad area.

CHRISTIAN C. 
Évaluation :
3

I had made a reservation at another location ( 242 N Camino Mercado,Casa Grande ) for 8:00 am but was informed the day before that the truck would not be there till 11am and on the morning we were supposed to pick up the truck they called to tell us the person with the truck was going to keep it longer. They found this pickup 3 miles away that we could get. When we picked it up and got home with it we noticed there was trash in the back of it. This truck obviously was not cleaned. What is the point of making a reservation if it is not going to be guaranteed ? They knew early enough the day before to get another truck to my prefered location at the time I had reserved. I was offered a larger truck for the same price but I needed a pickup that is why I reserved a pickup.

STEPHEN P. 
Évaluation :
5

The Casa Grande staff were spot on.

JASON A. 
Évaluation :
3

The gentleman that was running it this time made it more difficult, the woman that I worked with the last time made things go smoothly

BRIDGETTE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TERESA B. 
Évaluation :
5

Great customer service, no issues at all

Bridgette S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TERESA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATANYA L. 
Évaluation :
2

My reservation was for the wrong day, which would have been okay, because there was a truck available luckily. I had rented a truck 2 weeks earlier from Lisa who was great. We had problems with my phone taking a picture of my license which she easily fixed using her computer. This gentleman kept trying to get me to fix my phone. This went on for twenty minutes. I wanted to leave town because of domestic violence situation & a Uhaul was all I could get one way. It took 45 minutes to get this truck & the people involved happened to show up at the facility as I was trying to leave this letting them know I was leaving town & how!

Cheril M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Truck was not cleaned but said the help didn't show up. These folks were very nice, thorough and helpful.

Bradley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent B. 
Évaluation :
5

They were very nice and let me drop off my girlfriends truck as well as my truck, even though they originally said she had to drop her truck off an hour away.

GEORGE A. 
Évaluation :
2

I clearly mentioned why I'm renting rental truck, but no suggestions were given, that the rental truck that I selected doesn't have an option to scroll down the dolly for large appliances

KALYAN S. 
Évaluation :
5

Fast, friendly, and convenient!

NICKEY C. 
Évaluation :
5

Easier to work with

Dudley N. 
Évaluation :
2

Keep the promise! Because I have reservations a week before & they told me is not available any size truck & Finley I was almost 😢 & she told me there is 50 mi i way truck only 15 ft & I don't have Choice I picked up the truck I was so sad

Ermiyas T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRANT I. 
Évaluation :
5

Keep doing exactly what you're doing an awesome job I've used your location 2 time in last couple weeks and will continue to use your location in the future as well thank you for all your hard work keep it up David B

David B. 
Évaluation :
5

Excellent customer service

VICTOR G. 
Évaluation :
5

Both Gentlemen were two of the nicest people you could have hoped to work with. Not much to improve on Trailer was ready and waiting for me. They helped get me hooked up and gone in short order

Shannon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL W. 
Évaluation :
1

For one my location was changed and had notes in my file that it has been changed but has not been communicated to me the customer so when I showed up to pick up my truck I was told they moved my rental to another location but sisnt bother to let me know so COMMUNICATE to toure customers and it put me an hour behind my schedule too but luckily the owner of storage place had a pickup available so she rented it to me so I will not be using your online website anymore customer service need attention and communication too

DAVID B. 
Évaluation :
5

Worked great for me

LARRY B. 
Évaluation :
5

Great staff always helpful, my close out was so fast I was very impressed. Will definitely use again if needed.

Ervin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennie C. 
Évaluation :
3

U-Haul screwed up my reservation that I had made 2 weeks in advance, and did not have the equipment that I requested at the location that I requested, so I had to drive 2 1/2 hours (one way) out of my way. I was not reimbursed for this inconvenience at all. This is a poor way of doing business.

JENNIFER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed S. 
Évaluation :
5

Everyone I have worked with at this location have been very helpful and explained the rental process quite well.

ANGELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
5

We utilized this storage facility for 2 1/2 years. Never any problem at all. No rodents, snakes, etc.

Wayne H.  |  Expérience générale 
Évaluation :
5

Amazing Service and awesome staff

Tina G. 
Évaluation :
5

Brad was super helpful from start to finish. The whole move went off perfectly.

FOREST D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Great service... Brad did a great job!

Jerzy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S.  |  Expérience générale 
Évaluation :
5

Staff is friendly and courteous.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres C. 
Évaluation :
5

Great service friendly staff.

MICHAEL F. 
Évaluation :
5

nothing

Tina C. 
Évaluation :
5

Nothing, Jim and Lisa are amazing

Patrick O. 
Évaluation :
5

The exterior cab was in need of washing.

KENNETH D. 
Évaluation :
5

Excellent customer service!! Thanks, Lisa

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth B. 
Évaluation :
5

?

Theodore V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Very friendly great well kept equipment.

MICHAEL F. 
Évaluation :
5

Was not the original location chosen to drop off equipment, but they were able to accommodate us and were very friendly and helpful.

Bettyanne E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

My opinion no improvements necessary, have never had a problem renting from U-Haul always professional and willing to help in any way possible.

Dana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL EUGENE S. 
Évaluation :
4

Storage rooms are clean and easy to access. Prices are decent. I recommend them to you!

Erin M.  |  Réservation 
Évaluation :
5

The office ladies were fast and efficient. The unit was clean and ready to go. I booked the unit only one day in advance so felt lucky reaching such nice people. Merci.

JUSTIN L.  |  Réservation 
Évaluation :
5

Clean and the manager is friendly

Paris R.  |  Réservation 
Évaluation :
5

Quick and easy process

Jonathon A.  |  Réservation 
Évaluation :
3

Just a small town little storage yard. Kept clean, nice office staff. Hard to get truck around with so many parked cars and trailers.

Emily S.  |  Réservation 
Évaluation :
5

Clean units, good security, friendly staff (worked with Brad), comparative pricing.

Michelle S.  |  Réservation 
Évaluation :
5

Nice security setup, friendly staff, wide rows between locker units.

Michelle S.  |  Réservation 
Évaluation :
5

Actually had to delay my move but Nancy was super helpful and looking forward to getting a unit from them.

Robert P.  |  Réservation 
Évaluation :
5

Excellent facility and easy access.

STEVEN P.  |  Expérience générale 
Évaluation :
5

Staff was very nice and easy to work with, Very observant.

al c.  |  Expérience générale 
Évaluation :
1

When i was taking my stuff out i made one load and took my lock with me cuz my stepdaughter was going ti get What was left and before i could even get home with my load they called me and asked about.

timothy allen g.  |  Expérience générale 
Évaluation :
5

Friendly staff and easy to move in.

Jessica L.  |  Réservation 
Évaluation :
5

Great people and easy to move arrownd

Sergio A.  |  Expérience générale 
Évaluation :
5

People working there were very nice and helpful.Unit nice and clean, great experience.

Peggy A.  |  Réservation 
Évaluation :
5

Very courteous and helpful customer service.

Geoffrey S.  |  Réservation 
Évaluation :
5

They are very nice, understanding, helpful

VIOLA F.  |  Expérience générale 
Évaluation :
5

Very nice and secure facility for storing my 5th wheel trailer. When in contact with the staff, they were very helpful and pleasant to converse with. I would recommend the facility to anyone.

KEVIN P.  |  Expérience générale 
Évaluation :
4

nice manager and really helpful, thanks

ERVIN H.  |  Réservation 
Évaluation :
5

No problems with our move in. Lady who we talked with was very nice.

MATTHEW k.  |  Premières impressions 
Évaluation :
5

Customer rep was professional friendly polite and the experience was great.

OMAR M.  |  Premières impressions 
Évaluation :
5

The office staff are very accommodating and helpful. I like the security features.

SUSANNE J.  |  Premières impressions 
Évaluation :
5

Friendly, helpful facility. Was pleasantly surprised that there was electric in unit, which made plugging in a lamp, for an after dark move in a lot easier. Merci.

Privacy R.  |  Premières impressions 
Évaluation :
4

very helpful staff thank you

Privacy R.  |  Premières impressions 
Évaluation :
5

Jim and Lisa helped me out so much. Did all the work left me with NO headaches. Merci!

Privacy R.  |  Premières impressions 
Évaluation :
4

Mike was awesome and helped out in every way he could.

Privacy R.  |  Premières impressions 
Évaluation :
5

I was immediately put at ease after meeting Jim. He went over every detail of how the unit operates, assuring me my belongings will be safe. I will highly recommend Crossroads.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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