The customer service was wonderful... The guys were knowledgeable and helpful. Thank you, UHaul!!! Couldn't have done it without you!!! ☺ï¸
Carol B.
Customer Reviews for Crossroads Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
No action need be taken. This location and its personnel were outstanding.
Howard K.Out for approximately an hour when sign stated gone briefly. Unable to be reach.
Wade C.Very helpful and friendly.
Lucas H.I originally chose a location close to the items I needed to move with the trailer I rented. UHAUL changed my pickup location to another that was an HOUR away from my moving location. This took about 2,5 hours to deal with as I had to drive an hour each way to pick up the trailer, and 20-30 min for hookup, inspection, paperwork. I was very frustrated by this delay when I was careful to select a location close to my move that was open on Sunday. VERY FRUSTRATING
Robert W.Great service and care for customer!
Casey G.Jason was super helpful and nice to interact with. I won't consider using any other vendor for my future transport needs
James B.All around great experience. Great customer service!
Jay G.Jake was very friendly and incredibly helpful.
Jason O.Friendly and very helpful staff.
Javier C.Absolute 5 star staff at this location! Personable, friendly, and easy to work with.
Blake G.My UHaul rental experience was top notch. Jason was available to help get my dolly on the tow ball and checked out the electrical connections. The loading up experience on the other end went smoothly. The rental return was also completely trouble free…txs
Phil I.Jake is very knowledgeable and friendly
Christopher M.The manager was friendly and helpful.
William P.We had originally scheduled a pick up at another location using the Uhaul app / mobile pick up. The process of using mobile pick up was an absolute nightmare and we were unable to get the truck. We finally had to resort to trying to find another location that was still open at 4:30 on a Saturday and had an available truck. Crossroads was there for us and saved the day!
Rebecca M.Best U-Haul experience yet.
Thomas T.Dealer was great. U-Haul reservations are meaningless. Reserved an open 5' x 9' trailer which was not available when promised. Had to accept a larger, closed trailer for which U-Haul reservations initially wanted to charge me extra until I said, "No way!" The unnecessarily large trailer destroyed my gas mileage costing me significant $$$.
Brian M.Always super Professional, friendly and helpful!
Tanya H.Jason was very helpful and knowledgeable and ensured the car dolly was securely hooked up to our truck.
Neil G.I had a horrible experience with movers.com powered by U-Haul on both ends...do not use.
Susan P.I always go to crossroads when I need to rent my equipment. Staff is always very helpful.
Alex F.The gentlemen at this sight are awesome. They were helpful, changed out one of the safety chains because it didn't look safe and even offered us a free pop on this super hot day. I will definitely rent from here again!
Kathy T.Great friendly customer service
Ron S.Read your notes next time, answer your clients emails and phone calls.
Lauren L.Service agent was awesome. Professional, courteous and friendly. Great experience.
Gary V.Crossroads was the first time I have ever had them clean and wipe down the interior and blow out the back!!! Excellent service à la clientèle
Kristen P.Easy peasy return of the trailer with a very helpful employee. In and out in less than 5 minutes.
William W.These guys were great from start to finish! I would recommend them to anyone. Very helpful and seemed to care about what they are doing!
mark P.This was the best U-Haul that I have rented from. They were fast, clear with Communication and very good.
Kevin F.Jake was awesome
Jamie H.Jason was top notch he went the extra mile for me and my sisters and trust me it was very much appreciated…some people just go through the motions cause it's just a job trying to get through the day…but Jason takes customer service to a whole other level. Thanks Jason
Tamatha C.Jason did a great job
JAMIE H.Jason was cordial and very helpful
carol B.Guy at uhaul location was awesome
Steve G.Appliance dolly not available after reserving online. No one in office at the time.
Rick L.I was very impressed; the employees were very friendly and helpful. The equipment ran well and it was a pleasant experience. I will definitely keep this location in mind for future needs!
SANFORD S.Best rental of the last 3
Susan T.U-Haul corporate did not send me the code to open the box so we had to wait for the site to open later. The person staffing the desk was super friendly and helpful, and understanding of the situation. He made a difficult situation much better.
Tyrone H.Back door would not open Waited 3-4 hours to get it opened.. Al was very good but when we returned truck next day we were told they would not change us any more since truck was late. It was late because we could not unload our belongings. Uhaul help on computer and phone was terrible. Staff hung up on me and erased out chat information.
Kim E.Everyone there were very helpful friendly and knowledgeable all about the equipment. Good job!
kenneth B.The facility, equipment and staff at this location are outstanding. Jason on weekdays and Jake could not be more courteous, professional and helpful. However, for Uhaul in this area, the lack of equipment availability is not great for customers. I realize it must be a significant challenge to manage and balance equipment availability nationally and regionally, but I think more could be done proactively to address the shortage in this area.
Mark B.Very professional and knowledgeable staff!
Tom C.The UHaul APP and website are not very user friendly.
James G.The Customer Service was great! The U-Haul Truck we picked up a day earlier had a bad fuse that wouldn't connect with the trailer so the brake lights wouldn't work. The guy at Crossroads was very understanding and helped us get the trailer hitched and find out which fuse was bad. Then helped to put the fuse into the proper place. Only thing I would recommend is having spare fuses on hand.
Jessica J.My experience was excellent. Professional, well prepared, accommodating and knowledgeable.
Brad H.Terribly slow!!!! I went in with a reservation an appointment and had checked in online. It still took over an hour to pick up a utility trailer. I've rented from Uhaul before and know that it typically takes about 15min. Put me terribly behind schedule for the job I had to do
Steven P.