Évaluations des clients Cubby Hole Texas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cubby Hole Texas

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allen earl P. le

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Le client n'a pas laissé de commentaire.

ben M. le

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No Problems.

shantoria J. le

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The whole process was horrible I kept having to call about knowing what time to come pick it up then out of no where it was a deposit

April D. le

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I had terrible days dealing with uhaul I booked in advance reservation got changed by a rep who contacted me to change it I asked for closest location ended up having to travel 15min to the new location this morning only to find I could not check out self serve contacted the uhaul 1800 number they advised me to go inside the reps inside of uhaul were gone and was directed by someone there that they’d be back 3 hours later they had to be sent to another uhaul location 15min away very terrible day

William M. le

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Le client n'a pas laissé de commentaire.

Richard keith A. le

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They didn’t have the correct truck ready. The trailer blinker didn’t work. The computer was giving the associate fits. There were no other trailers available to tow my vehicle with. I ended up having to leave my car for someone else to pick up. This also made me late for my movers and I had to reschedule my internet installation which was set for two hours after I should have arrived had I left an hour after i intended to leave. This was not a good experience at all!

doug T. le

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Le client n'a pas laissé de commentaire.

GARY DARREL P. le

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Le client n'a pas laissé de commentaire.

joseph c D. le

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Le client n'a pas laissé de commentaire.

Wendi T. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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The pick up location was very professional and helpful. A great representative for U-Haul!

Cindy Y. le

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Le client n'a pas laissé de commentaire.

william eric L. le

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Le client n'a pas laissé de commentaire.

Luis N. le

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The key depository was not well-marked and was a very small black box near a gate - the description on the app said "near front door," which is not helpful. A more helpful description would be "On wall, near office front door. Near to the blue gate for the storage entrance." When I asked the attendant where the key box was, she was not entirely helpful and a looked at me like I was stupid, which was rude.

Cliffton Ross E. le

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Nice customer service

Jon R. le

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Le client n'a pas laissé de commentaire.

chandra J. le

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Le client n'a pas laissé de commentaire.

Debra B. le

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Le client n'a pas laissé de commentaire.

Susan Irene S. le

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Le client n'a pas laissé de commentaire.

Laura K. le

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Le client n'a pas laissé de commentaire.

Zachary W. le

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There were 2 people behind me in line. The rep didn't walk outside to show the condition of the truck before my rental. The truck was damaged before i left the property, but the pictures I was showed of the truck didn't reflect that.

Christy H. le

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The truck share 24/7 did not work for me when I arrived to my location at 7 am. I had to drive back to the location a second time that day, spend 25 minutes on the phone with the 1-800 number to change my pick up time, and then finally my truck share 24/7 worked. Very inconvenient.

Clay S. le

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Thanks for everything. They helped us find a utility dolly when they were out of them. Couldn’t of done the job with out it. Thank u!

Charles R. le

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Le client n'a pas laissé de commentaire.

Casandra P. le

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I dropped off the dolly after hours

Mike S. le

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Le client n'a pas laissé de commentaire.

STEVEN RAY H. le

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Le client n'a pas laissé de commentaire.

kelsey P. le

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I originally booked my 15 ft uhaul at the location on Marshall ave in Longview. IN advance. The day before I was supposed to move, they called me and told me a lady decided not to turn her uhaul in and that they’d try to find me another one. They said they had a 26 foot one in Tyler. (Did not offer me a discount for a 15 ft as that is all I needed and my things would go flying in a truck that’s double the size) so I call that morning to tell them I’d be running a little late to pick up the trailer, and apparently the man who had the 26 foot trailer had also decided not to turn his uhaul in on time, and no one has called to tell me that. Still, no one has offered me any kind of discount or assistance or even cared about my dilemma. Then, they find me ANOTHER 26 ft truck, still not offering to bump it down to a 15ft price, and gave me the location of it. After hanging up, I looked the address up and it was 30 miles in the opposite direction of where I needed to be. Still, no one has offered to comp my miles for the extra 60+ mile drive. So once I realized how far it was, I called customer service and was told that I should have been given a $50 credit and that he’d transfer me to scheduling. I wait on hold initially to talk to someone for 20 minutes, then he transfers me to scheduling and I wait on hold another 20 minutes and then I got hung up on when she answered the phone. So I sit and call customer service back and wait another 20 minutes for someone to answer, spend several minutes explaining to another man what has happened and how frustrated I was. And still have not gotten any kind of discount or sympathy. He finds me a trailer on the Marshall ave location that he said had been turned in and to be there at 11:30. I speed to Longview from Tyler to get there in time in case anyone took the truck before I could get there. I finally get there, and the truck was gone. I waited 15 minutes in line and the man at the desk did not seem the least bit concerned about all of the trouble I was having that was not my fault in anyway. I booked my uhaul in advance. So then he finds me a 20ft trailer st the cubby hole, I go there to get it. And STILL was not offered a discount. I asked if I could have the 15 foot price for all that I’ve been through trying to get a uhaul and he offered me $10 off. Just $10. So then I park my car and come back inside and he tells me instead of deducting $10 he ADDED $10 and I was STILL not compensated for my miles that I had to drive out of my way from where I had originally booked my uhaul. This has been the worst customer service I have ever experienced and I am appalled that not one person even cared about all of the trouble I was having that was not even my fault.

Jonathan Andrew M. le

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Le client n'a pas laissé de commentaire.

Don M. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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Le client n'a pas laissé de commentaire.

samuel J. le

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Oveaii on the original reservation they knew I was renting a car trailer also but never was told there would be an extra insurance price for the trailer. Not happy about that at all. Would have been ok with it if I knew ahead of time before actually picking up the trailer

Jerline T. le

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Le client n'a pas laissé de commentaire.