If you follow the pick up instruction video to the letter, you can easily get locked inside the gate with vehicles, WITHOUT the actual key to the vehicle you're picking up. They warn you during the video process, however box placement makes it almost impossible to avoid. Not well thought out at all.
David R
Customer Reviews for Cullen Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The services was very good
Cynthia HDewayne was very nice and professional
Deja JAucun
Walter SVehicle had no gas, the heater knob was inoperable as days are getting colder and there was cigarette ash on the center console. Additionally, I had to contact uhaul to get the key box number since it was not immediately provided. Other than that I will most likely use again
TORI JPlease ensure the equipment requested is actually in the vehicle. I reserved an appliance dolly and only received a utility dolly which I need funding back because they are two different prices.
Shanequea WThe Lady was very nice very respectful overall I just love communicating with her the place always smells so good and the Cullen Public Storage is the place to be big thumbs up Delicia Harrison
Delicia HI have rented uhauls from this location about 3-4 times, however on this particular day customer service was the worst ever, no friendly customer service and the back of the truck had a small amount of trash inside. I definitely will NOT recommend this location to anyone because of the very unpleasant customer service, now I have to find another location to rent from.
Vanesta MKeep up the great work 🤩
Cheryl WI was overcharged
VERONICA DPoor communication and costumer service
Leshonda JThe Uhaul representative was very nice. The truck stopped on me the day of my event. I had to have the truck unloaded. And it stayed in the middle of the street all day until someone came to fix it. Please have maintenance done on your vehicles before renting out to customers.
Shermanda CI really don't know what you can do to improve. The young lady working the service desk had great customer service skills. She was patient and explained everything clearly.
Robin Njust keep doing what you are doing now
PHILIP WEverything was perfect!!!
Tiffany WThe location is off the beaten path. I actually missed it and had to turn around to find it all the way in the back of a crowded strip mall space. Also, when dropping the keys off to the rep, he was busy counting cash. I tried to get the vehicle checked in properly but he just said I've got you. I asked for a receipt snd he said he'd email it. I went back in as I realized I forgot to turn off the lights. He said not the Worry about it "I've got you," Had I been provided the applicable service (time and attention) I would not have forgotten the candy wrapper left in the cup holder. I would have completed a full walk through but he looked as if he was busy prepping for closing and I wanted to be sure the truck was brought back on time. I never received the email receipt but they had the audacity to send a receipt for a cleaning fee of $25! I'm not happy about that and will dispute the charges.
ATHINA HLocation accused me of not returning the vehicle and told me they were reporting me to the local police then hung up on me. Less than ten minutes later they located the vehicle in the exact location I told them I left it. They did not update me on finding it and refuse to apologize.
Evan MThe truck was infested with roaches. "Infested" as in they had a full-on nest there with 30+ adults and the babies, crawling on the walls and the ceiling. I dumped 2 cans of RAID into it, but it wasn't enough and some of them got into my things.
Ilya NWe are so grateful for Ms Gleen. She always keeps everything in good shape in good working order. Thank you Ms Gleen.
PHILIP WTruck was dirty. Details of reservation were not honored. Paid for a dolly and it was not included. The miles on the contract were different from the starting mileage in the van (over 100 mile difference). Could not reach anyone to discuss and hope I will not be charged for over 200 miles as I did not drive 200 miles. Just a bad UHaul experience
Willie BThe return procedure is a nightmare, long and tedious.
LUCRETIA HGet your vehicles gas gauges calibrated and learn to return phone calls left on your message service
Eric SStaff was very nice and hey
BRENDA SPlease give exact location of facility when someone makes a reservation. I had difficulty locating this site because it is not directly on Cullen but hidden behind buildings In a small center and has to be accessed through a small alley.
Lillie BI would love to do all them things but they charge too much!!!!!
TOSHIBA JWoman at the location was very helpful. Found the app difficult to use.
Sharon HI filled the truck to its respectable amount and was still charged for fuel
Vateets DWhen I opened the back of the truck, roaches scattered everywhere. Thankfully, the attendant was understanding and let me rent a different truck. However, please be sure to bomb the trucks with roach fog to kill them all. What I saw was disgusting.
MCGRADY COnly problems is no dollies available.
Allen MWill rent again
Joseph TPlease check the gas level. Mine wasn't completely on 1/4 tank. However, I did return it on 1/4 tank.
Joyce TNoted: I am not sure on replying agreement or responds by email. Not very knowledgeable on
Donna AWe didn't have our dolly so we're gonna need a refund. And we're still waiting on the refund from the miles we didn't use.
Laura SAgent was knowledgeable and friendly and gabe great customer service.
Kandz KI also requested a dolly but when I got the truck it was not there. There was no way for me to notify U-Haul the dolly was missing.
Zachary CMake sure the gas tank is full.
MAURICE SInstructions weren't clear about getting the key, which was OUTSIDE the secure truck area. If a person was alone, they would have to use the code to enter the secure area, then get the code for the key box, which was outside the secure area, then somehow get out of the secure are to pick up the truck key. Then they would have to re-enter the truck area. Confusing. Fortunately there were two of us--one to go inside and the other to use the code to get the key out.
Massie WEverything worked out well. Nothing needs to change.
LACEY LFor my reservation (Reservation #: 28000843), the moving utilities were not inside the truck - dolly and furniture roller. I called the service line and requested a refund for these items that were not inside the truck for my use.
Cashuna HIf I returned the the haul a whole day early I should get some of my money back. I was forced to pay for two days I didn't need. If I could rate the over all experience it wouldn't be excellent, more like average.
Mahogany FGOD BLESS N BE SAFE
alice hEverything was good
Leslie LLady was curt even when I had to call, location is hard to find. Uhaul rep created a hostile environment then added charges unknown until after the trailer was loaded.
JAMES CGreat crew at this U-Haul location. Friendly and thorough. Can't ask for much more in this situation. Eric
Eric HThe lady there was very rude. She made threats to me about calling the police because I had the uhaul a day over. Over charged me on miles, gas and cleaning the vehicle.
Justin MI got charged and the customer service rep (or help guide for the location, NOT the site manager) was so rude and lacked compassion. I didn't receive a callback nor letter saying why I would still have the charges remain on a technicality. This will dissuade me from renting with Uhaul.
Ifeanyichuku OThe lady who didn't seem to want to help at the counter to your poorly written self help process. I definitely wouldn't recommend anyone to this location I had the displeasure of visiting. Then to charge me 20 to check in after I used the app is totally ridiculous. Customer service is truly becoming a lost art and the individuals I've come in contact with in your organization continues to prove my point.
Kevin CI loved the customer service at my pockup location. The lady thete was eager and willing to assist me with my reservation. I will definitely ise this location in the future. We only used the unit one day and returned it early to ensure someone else needing a 10ft would have it avaliable. My drop off howeber, was unsettling.
Shona WThe location was fine and the issues I had with U-Haul were not the fault of the place where U-haul bait-and-switched me into picking up the truck. I will do all I can to never rent from U-haul again.
Richard HI was extremely satisfied
Mona BHorrible customer service
raychelle sHorrible customer service, Billing issues totally unprofessional!!!!!
Keith MThe young lady was knowledgeable, friendly and caring. Great customer service skills!
Geana MRien
Laurice SNothing that I can say because everything and the person I dealt with was great
Dwanna F