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Glenn P.
Customer Reviews for Custom Auto World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is the ONLY place I call when I need to rent a moving vehicle for any reason.
Kevin K.Always great nice to customers
Kayla W.This was the most convenient and easiest UHaul service I have ever used! In and out was fantastic, vehicle in great shape, staff was awesome!
Keith H.Roger has "everything covered , "always "!!
Brad M.Your Alliance ,ohio Location is AWSOME, Roger and Dan represent u-Haul very well, a pleasure to do business with.thanks
Phil C.Just keep doing what you're doing
Phil C.None, very helpful and friendly.
Laurence G.Roger has everything covered as, "always "!!!!!
Brad M.I've rented at other places before but none can compare to the quality of service you get at Custom Auto World U-Hual rental. Roger should be highly recommended for his work.
Phil C.It was quick and easy! Owner/Operator was very friendly and I was out the door in about 15 minutes!
TAMARAH G.This is my go to place when I need to rent a van or truck. They do a great job. Very courteous, easy to work with, they try really hard to make sure that everything is perfect for the customer.
Kevin K.S.O.
Steve B.What an excellent place to rent from, the gentleman went way above expectations.
stephani H.There's nothing to change when Custom Auto World earns five stars!!!
Brad M.Thanks
aldhafeeri F.Lower prices
jason B.I always receive exceptional customer service from Blake. I would rather go out of my way to use Blake than go somewhere else.
Marci B.No changes needed!! Roger has everything covered!!
Brad M.I've been using this company for over 6 years now, and I've been treated extremely well and I've referred my family and friends to use this company. They treat people with respect and the UHauls are always clean and ready for use. This is a guaranteed place to rent a UHaul and plan your next adventure in advance.
tabatha P.Communication was good and they have a nice inventory to suit your needs No issues with the rental truck either
latecia W.Short simple and sweet made my busy day lighter
Michelle H.Amazing service! I would absolutely recommend!!!
Lori H.very friendly and thorough
Jesse H.The u- haul was detailed on the inside. So clean! Awesome service! Merci.
TOM W.No matter who I've talked to here, I'm greeted with smiles and great service. I will recommend anyone to go here. Thank you so much for an easy experience. Happy Holidays to all.
Cathy L.Blake was so nice and helpful! Awesome customer service. Will highly recommend!
Laura S.Excellent service à la clientèle
timothy S.Yes the person who checked me in was one of the nicest people that I have ever dealt with.really helpful in picking up my trailer for the day.
David M.The customer care here is superb. I've rented from this location before and forgot what a pleasant human being it is that runs it. They go out of their way to treat each customer as if they and their endeavors matter as much as the profit of the company. I will keep coming back. They made a very unpleasant job a lot less stressful for me. Wonderful people!
Micah T.This location is the best! I rent here all the time and it's always a great experience.
Kevin K.What an amazing experience. I've rented from uhaul multiple times, this was, by far, the best experience.
Steven B.Customer service was excellent
timothy S.Excellent excellent experience! We read lots of reviews before renting with Custom Auto World-U-Haul. DO NOT hesitate to rent from them! Not all U-Haul providers are the same. We rented a truck for an 800-mile move. Blake ensured we had the right truck, the right equipment and everything was available at the agreed upon time. We are planning another long distance move and we will be reaching out to Blake @ Custom Auto World for another truck rental.
Catherine M.Manger was great!
Brandon C.Blake saved my bacon as Penske was 2,5 hours late in delivering the truck previously reserved. Blake was kind and considerate is providing me with an excellent Uhaul truck for service that very day. I will be using this location's service in the future as they were well organized. Blake's humor was also enjoyable in the stressful situation.
Keith M.Great experience ! U-Haul cannot have a better location for customer service. Quick, efficient, extraordinary. Truly.
steve W.Mileage pricing
GREGORY H.Improperly hooked the 5x8 trailer to my truck, did not ingauge pin.Causing to come off from my truck as I was driving 50 mph on a busy route.Trailer shook my truck side to side before coming off in traffic Crossing center line to other side of the r oad then crossed again to oncoming traffic before coming to a stop in a ditch Could have causes death or severe injury to myself or to oncoming traffic...The guy ,the owner,who hooked up my truck admitted to myself and others that he had no idea how to use that type of pin....I have called uhaul with NO response...I need someone to know about this incident...pure neglect on his part I feel I should be compensated for this incident!!
MaryBeth C.1st- this was the ONLY place a moving truck was available! 2nd- the gentleman on the phone was extremely professional, knowledgeable and kind. He was also very accommodating with the time I needed the truck until which took a lot of stress off of me. 3rd- the office & building were very clean, welcoming and attractive. You can tell they good care of it and take great pride in it's appearance. There were even some awesome antiques pieces in there that gave the atmosphere great appeal!
Lynn C.Roger has everything covered!!
Brad M.Uhaul computer system was slow that day so I had to wait twenty minutes but otherwise very happy with service and professionalism at that location.
Donald K.I have rented several UHauls in the past couple years and this was the cleanest, best equipped vehicle we have received. Also the first time the truck was supplied with a lock on the back door.
Thomas J.The truck was loud and made a lot of weird noises. Was told I get what I paid for. Completely rude. I paid over 200 for Two days. The truck had big slash marks on the side of the box, like it was wreck. I will never go back to this location ever.
Joshua N.Blake did a great job! I always come there for my Uhaul needs.
Virginia G.I have rented several times at this location and have never been disappointed with the service and professional handling of each transaction.
Thomas S.Blake is always there and always willing to do whatever you need. I wouldn't rent from anyone else!!
anne W.Blake was fantastic. No negatives to report.
James S.Don't change a thing. Excellent and efficient customer service. Great experience.
Bob G.Never rented a U-Haul before. Made the rental process easy. Very friendly and great customer service. Love the longer hours for those of us who work Saturdays. Would definitely recommend!!
Marty K.The man in the office (owner?) was a pleasure to work with. thank you!
Scott N.