Customer Reviews for Custom Auto World
(Concessionnaire U-Haul dans le voisinage)

583 évaluations

21896 Harrisburg Westville Rd   Alliance, OH 44601
(US 62)

(330) 823-1093

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(330) 823-1093

21896 Harrisburg Westville Rd
Alliance, OH 44601
(US 62)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing. Bruce is great!

Laura G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rod M. 
Évaluation :
5

Inform customer of major change in pickup location well in advance. I didn't find out until 2 days before pickup, and only found out because I called the original pickup location, who informed me that they didn't have the truck and that I would have to drive 1,25 hours to get it. I understand not having local availability, but please give customers a week or more advance notice of such changes!

David R. 
Évaluation :
5

👍

David S. 
Évaluation :
5

Always appreciate working with Blake. He is an excellent help and goes above and beyond.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Y. 
Évaluation :
5

Great service. Blake was friendly and professional. Answered all my questions and got me on the road promptly.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY U. 
Évaluation :
5

Friendly, helpful, welcoming

Benjamin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
5

Equipment was clean and all visible things were in order . BUT the surge brake system was not working properly . when we were going down the mountains in West Virginia trailer began to fish tail . and we nearly wrecked . added 4 hours to our travel time . I reported this to the return sight .poorly maintained mechanically .your AFM needs to get with it .

RICHARD F. 
Évaluation :
5

Everything worked perfectly!! Staff very friendly and courteous!!!

DONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

There are other UHaul dealers in the area, but Custom Auto World is the ONLY one that I use. Good selection of vehicles, great service.

KEVIN K. 
Évaluation :
5

Roger has everything under control!!

BRAD M. 
Évaluation :
5

Absolutely the best treatment you could want ! Great people !

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Really friendly & fast service. They were able to get me what I needed on short notice. Very much appreciated! I will definitely be back for future rentals.

Marjorie C. 
Évaluation :
5

Roger Blake has everything covered!!!

BRAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck P. 
Évaluation :
5

Bruce was very accommodating!

Charles G. 
Évaluation :
5

Excelente servicio

YOMAYRA C. 
Évaluation :
5

Over CHARGED upset for sure

james T. 
Évaluation :
5

The manager/boss has it covered!!

BRAD M. 
Évaluation :
5

Nothing. This location is amazing. I will use this location again and again. Thank you for your commitment to customer service.

CARMELO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara V. 
Évaluation :
5

Exceptional service that went far above the standard protocol. Thank you to Blake in particular for his country friendliness and hospitality.

Thomas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

All Good!!

BRAD M. 
Évaluation :
5

Custom Auto World is a great place to do business Blake and Danny are two of the most helpful and courteous people to deal with

STEPHEN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

No changes needed!! Keep up the good work!!

BRAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

I think uhaul as a company is a rip off. They screwed me over at the last minute. Promised me a 50 $refund, and I haven't seen it yet.

DANIEL T. 
Évaluation :
5

Blake was AWESOME!!! So helpful and friendly!!

Carri G. 
Évaluation :
3

The experience was ok, but the wait because they were so busy, was a little bit frustrating.

John P. 
Évaluation :
5

The gentleman in the office was very friendly! He asked all the right questions and made my Uhaul experience amazing!

Claudio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry C. 
Évaluation :
5

very helpful and polite

CHRISTOPHER JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY B. 
Évaluation :
5

You are the best!

Robin B. 
Évaluation :
5

Location, service A1! Prices are a little high but not locations control of that.

CHRISTINE P. 
Évaluation :
5

Check engine light came on but otherwise there were no problems. Always a friendly place.

Cody L. 
Évaluation :
5

Excellent service. Very pleased with this location top notch staff and great service.

Phillip F. 
Évaluation :
5

Custom Auto World has everything covered. Roger knows his stuff!!

BRAD M. 
Évaluation :
5

Blake and the staff at Uhaul never have failed me. After renting 11 times all kinds of different equipment their performance and customer service has been consistently awesome! Friendly, Professional, Consistent in their Performance. Thanks again !!!

MARK S. 
Évaluation :
5

Absolutely nothing Custom Auto World is the best U-Haul business around the only place I've ever went to I tried other companies and they don't even come close to Custom Auto World

Gail K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH F. 
Évaluation :
5

Thanks so much

Angel N. 
Évaluation :
5

I was very impressed with the ease of renting my truck. Blake was absolutely awesome. He makes you feel so comfortable in the process. He gets an A+ from me. My final price was spot on from my estimate. Thank you Blake for making me feel at ease. Millilite

Millie M. 
Évaluation :
5

Personnel were helpful and professional. Great job

David P. 
Évaluation :
5

Always available with quick service and nice gear.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURTIS O. 
Évaluation :
5

If you want to be treated like your business is important call Blake he will make sure your moving needs are met. Rented more than 12 times at this location and they never failed me in any way! Thanks Blake and Uhaul.

Mark S. 
Évaluation :
5

If you need help with your move... Whatever it is, This is the place you need! Call Blake...he will make sure you are taken care of!

MARK S. 
Évaluation :
5

Just want to say that moving is very stressful but working with Blake and the staff at Uhaul @ Custom Auto World 21896 Harrisburg Westville Rd Alliance, OH 44601 Made the stress easier to deal with. Everything went great! I recommend this establishment to everyone who has a moving need. Call Blake he's the man!

MARK S. 
Évaluation :
5

Great people and super accommodating. This will be my go to location for truck rental.

Gary M. 
Évaluation :
5

Blake and the Staff at Custom Auto World 21896 Harrisburg Westville Rd Alliance, OH 44601 Enough cannot be said about the overwhelming Customer Care And Concern. The staff treat you like family and they are truly concerned about helping you not just rent a piece of equipment but, make sure your needs are getting met. I appreciate all the kindness and professionalism that is shown at this location. Not just a Uhaul place but a place that feels like home. Thanks Again!

MARK S. 
Évaluation :
5

I can't say enough for the people at Custom Auto World in Alliance, Ohio and Blake, the Sales Representative... Kudos!!! For excellent customer service and Blake knew what size of U-Haul I needed to get the job done. Honest, friendly service!!! Thanks Again, Blake and Custom Auto World for the great service. I would definitely be back to rent a U-Haul there. Five Star Service!

Kevin H. 
Évaluation :
5

Absolutely nothing! The store was beautiful. The owner was personable and went above and beyond. There is nothing I would have changed. Pleasant experience.

Danielle S. 
Évaluation :
5

Once again uhaul came to my rescue. Last minute changes....no problem at this location. If you want consistency well look no further. Sincerely, Blake you are not only a Great customer service representative you are a Great person! Thanks once again! My highest recommendation goes hands down to : Custom Auto World 21896 Harrisburg Westville Rd Alliance, OH 44601

MARK S. 
Évaluation :
5

Blake was nothing short of amazing!!!! He made what is normally a stressful thing, into a walk in the park. He was funny, helpful and very patient in answering my questions. Best U-haul experience ever!!!! Thank you again Blake. I will send all my Alliance area friends and family your way when they have any U-haul needs

LINDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B. 
Évaluation :
5

If I have said it once I will say it again. This Uhaul establishment is a one of a kind! Whatever your moving needs they have got you covered. I cannot day enough about the customer service, friendly staff, and great equipment. Thanks again to the Uhaul service center!

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard D. 
Évaluation :
5

Once again Uhaul @ Custom Auto World 21896 Harrisburg Westville Rd Alliance, OH 44601 They came through for me again on short notice! Friendly, concerned about my needs, Made it happen again. This will be my “Go To Place” Thanks again Roger Blake a.k.a. Blake! And I didn't need a broom like I did in Crandberry PA...lol Really, I recommend this place and the staff if you want it done right!

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith L. 
Évaluation :
5

Not a thing custom auto world will get all my future business and referrals

Bradley M. 
Évaluation :
3

good customer service, no discount offered with the failure of the equipment, disrupting intended use of the truck. I had three more errands to run, but did not get to complete them with the delay that occurred with the equipment failure. Interstate had me manually lift the ramp, to provide assistance as he un"seized" the ramp. Interstate gave good covid-19 customer service with sanitizing equipment.

Jill B. 
Évaluation :
5

Wouldn't Change a thing! This is the best Uhaul establishment around!!! No Kidding the costumer comes first here! The Staff goes out of their way to insure that all your needs are met. Friendly, Courteous, Professional. Thanks again!!

MARK S. 
Évaluation :
5

The customer care and concern is over the top at this Location. I have never had good experiences with uhaul locations in the past but, my mind has been forever changed by the friendly, professional, customer care I received from this location. A Diamond in the rough. Thanks Uhaul !

MARK S. 
Évaluation :
5

Excellent location with friendly service. I wish the office was tobacco smoke free because as a former smoker for some reason exposure to tobacco 2nd hand smoke gives me a headache.

James H. 
Évaluation :
5

No suggestions for improvement. The equipment was ready when I asked; check in and check out were seamless.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Quick fast with the preregistration, Trailer dropped off in Alliance last night, Ran well

LESLIE N. 
Évaluation :
5

Aucun

PORTIA J. 
Évaluation :
5

Plain and simple, Blake does an excellent job. I have counted on uHaul services for a third time (hopefully last) moving over the last few years, and, the truck and equipment rental is always spotless, and in excellent working condition. Custom Auto World is a nice open business which makes getting and driving even the biggest uHauls so easy - and just as easy to drop off/return. Blake and his Staff are courteous and timely. If I ever had to move again in NE Ohio I would not look elsewhere!

JOSEPH K. 
Évaluation :
5

Everything was awesome!

Ranea T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYNOR M. 
Évaluation :
5

Awesome service

MATTHEW W. 
Évaluation :
5

We will only go to this U-Haul location because of Blake. He is amazing and goes out of his way to help the customers. We've been dealing with this location for several years now and again it's because of Blake. We refer many people to this location and tell them to make sure they deal with Blake.

Peggy G. 
Évaluation :
5

It was a good experience,the drop off location was really inviting.

kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Blake restored my faith in good customer service. I dropped the ball by being late and getting the incorrect truck. Blake was patient, helpful, and had great conversation to make this experience the best it could be. He was very accommodating, realizing I lived 40 min from his location he gave extra miles so I wouldn't need to worry about running over. Picking up my truck, twice because I needed to get a larger one, was easier at this location than any other uhaul location I've ever been to.

LAYNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Blake went above and beyond to make sure I had the equipment that I had confirmed via email 2 weeks prior was available at his location since nobody seemed to have a record of me at my original pickup location. Somehow even with a confirmation number there was no record of me placing an order at 858 W. State Street location. Fortunately I called to confirm a few days prior to my pickup to make sure there wouldn't be any issues. They informed me there was no reservation for me, didn't want my confirmation number and kicked me down the road to Blake.

Chris E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert D. 
Évaluation :
5

Fantastic service , very friendly and helpful . best experience I've ever had with u haul !

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie G. 
Évaluation :
5

Very friendly

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Blake and his guys were amazing!

ASHLEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW N. 
Non les évaluations ont été soumises pour cet établissement.

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