Évaluations des clients Custom Bunkbeds

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Custom Bunkbeds

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Darius D. le

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Ken is a very rude individual. He expects you to do his job and talks down on people or maybe he does that to all people of color, but, I WILL NOT come back and i will be reporting this establishment to the BBB.

Truly B. le

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Le client n'a pas laissé de commentaire.

Tina P. le

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Ppl were rude as fuck

Cynthia H. le

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Le client n'a pas laissé de commentaire.

Scott R. le

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Le client n'a pas laissé de commentaire.

Mathieu S. le

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In person customer rep is very rude

TODD M. le

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Le client n'a pas laissé de commentaire.

Troy S. le

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This place was not an easy place to find. There were several people waiting for a truck but no one knew what to do. The area to actually talk with a person can only accommodate one couple and the rest of the group outside which is their garage, waits trying to figure it out . The owners were not very friendly and were not very forthcoming with any assistance. Also, there is a request to download our license for a quick check in....I could not get a signal there. I had to walk out of the building to get a strong enough signal to be able to download. Then there was the price. We live in a very rural area. U-haul punishes the country folk as I was traveling one way from the East Bay to Lake County and the price was ridiculously high...almost 300 dollars but if I was taking the truck to Santa Rosa U haul tells me it would have been 140 dollars less!!! What?? Again it is highway robbery but we r stuck. I dont have truck and dont have a trailer so we have to use ur company as no other company is even remotely close to us to drop off. In the end ,with gas included, i paid almost 400 dollars to move 13 items one way. There is nothing i can do about it and I'm sure U-haul knows that!

Charles L. le

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Le client n'a pas laissé de commentaire.

Austin H. le

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Express pickup is a joke, they are not train for express pickup. Show them the message from phone, they still won't give you the key. My original order was in Brentwood, ca. Change my pickup to Antioch, 1 day before pickup, got a call no truck is available at this location, then told me truck is available at concord, then the day of pickup I got a text message the truck won't be available until 4pm. I got routed to 4 different locations before I can confirm a truck. Just lookup my order#24447866. How much stress and time I went through for this.

Christopher S. le

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I would recommend washing the vehicles once a week or at least have it to where if the vehicle comes back its charged a cleaning fee if dirty or smoked in. But other than that i loved the location, friendly staff, good selection to choose from.

yang s. le

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Le client n'a pas laissé de commentaire.

Micole M. le

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The people were rude and had me and 6 others waiting for over 30 minutes just get to the desk.

Rashad J. le

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I returned a trailer to this location earlier in the week and asked about trailer availability. I was advised that the in-town trailer was unavailable due to tires issues. I made a reservation and picked up the in town trailer. While I had the trailer I got a flat. When I looked at the tire it was very worn. I was rented a trailer with excessive tire wear. I had to wait an hour for roadside assistance. This situation could of been a lot worse.

MAREY G. le

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Le client n'a pas laissé de commentaire.

GORDON S. le

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Le client n'a pas laissé de commentaire.

Kenneth D. le

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Le client n'a pas laissé de commentaire.

MARQUES C. le

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Great service very patient and understanding will rent from there again

SONIA R. le

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Nothing to improve. Professional, great service. The truck we rented was in good condition. The entire location is extremely clean and the pigeons are beautiful. Other uhaul businesses can definately learn from this outstanding location. I highly recommend the Willow Way U haul location.

Jason R. le

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Le client n'a pas laissé de commentaire.

Brad N. le

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Worst experience ever. Ordered a 26 foot truck a month ago and got a 10 ft truck. Fail!!!!

Dennis P. le

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Le client n'a pas laissé de commentaire.

JOHN H. le

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Had to wait an hour in line to pick up truck, even though I had pre-registered to save time.

Tamra W. le

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Even though there was quite a line to wait to pick up our rental (we understand due to computer issue) the process was smooth, pleasant place to rent from and friendly folks. Best experience I have had overall in my years of renting from Uhaul!

Kayne S. le

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Le client n'a pas laissé de commentaire.

ALBERT T. le

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Very professional and customer focused.

Gabriel R. le

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This was the cleanest and best maintained fleet that I have worked with. The communication and vehicle information being passed to me during the rental process was clear and concise. The service clerk was also very pleasant despite the very busy day they were having.

Paul Y. le

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Le client n'a pas laissé de commentaire.

Deborah T. le

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Le client n'a pas laissé de commentaire.

Steve L. le

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Ensure a customer is entitled to at least 24 hours use of the vehicle, or not charged for 24 hour use if forced to return vehicle before 24 hours.

Sean T. le

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Le client n'a pas laissé de commentaire.

ANNA R. le

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Everything was great...thank you

RODERICK G. le

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Le client n'a pas laissé de commentaire.

CAPRI N. le

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Le client n'a pas laissé de commentaire.

Javier P. le

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Le client n'a pas laissé de commentaire.

Cassandra B. le

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Super helpful friendly folks work this location. Helped with everything we needed to get on the road. The trailer was extremely well maintained, and safe.

Rolando P. le

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Concord location and Antioch location are bad the one in concord their personal always respond pretty rude and the one in Antioch they don’t have ethics and don’t know how to trate the costumers well

Desiree W. le

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Le client n'a pas laissé de commentaire.

DONALD G. le

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I know where to go for rental trucks

William W. le

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I explained to the attendant that the left rear running light was inop and would take care of it.

GARY T. le

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More courteous and friendly

Frank L. le

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The only issue I had were no moving blankets available. I specifically added 1 dozen (and a dolly) when I placed my reservation. The reservation system indicated both would be in the truck ready to go. Neither were. The dolly was available, but no moving blankets. I had to soil my bed sheets, which did not go well with my wife.

Elizabeth P. le

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Le client n'a pas laissé de commentaire.

Lisa L. le

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Le client n'a pas laissé de commentaire.

BERNARD O. le

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Impressed

Joseph R S. le

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Very friendly, helpful and professional. 5 stars.

Linda C. le

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Le client n'a pas laissé de commentaire.

Jesse S. le

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Le client n'a pas laissé de commentaire.

Luis V. le

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Le client n'a pas laissé de commentaire.

Ernie L. le

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Don't charge double the initial rate that was quoted. Fix the issue instead of stating the contract is done. The contract is not done until both parties sign. Making the renter choose between their time sensitive long distance move vs being stuck is horrible

Eric R. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Larry S. le

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Very efficient and friendly location. Highly recommended

Daedra O. le

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Le client n'a pas laissé de commentaire.

Constance B. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Check in to slow

Beatriz T. le

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Le client n'a pas laissé de commentaire.

Tom F. le

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The owner or husband of the owner was rude and not very helpful. The owner, woman in the office was polite and nice. She should not let him handle the customers. This is the second time I've been there and this man was just as rude.

Adetokunbo O. le

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The customer service was rude and short every time I called. We were scheduled for 9-4 and it took 45 minutes to check out the truck. We had to beg to get the time extended to 4:30 because they did not care that they used up our time.

EDGAR R. le

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Le client n'a pas laissé de commentaire.

Ricky T. le

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Wait time is little bit too long

Ben G C. le

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no comments

Andrea S. le

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Le client n'a pas laissé de commentaire.

MAGDALENA C. le

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Le client n'a pas laissé de commentaire.

Ritchie B. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Clone Nan at Custom bunk beds. I rent quite a few trucks and equipment, and im telling you no one has customer service like Nan. From supplies to equipment and trucks she is on top of every need. She is your best representative of your company.. Thank you U-Haul and Nan for a successful relocation experience .

SARAH R. le

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The U-Haul store in Antioch… Looks like a construction site which is fine but the pigeons were very overwhelming … The signs to actually find the U-Haul drop off are too small because of how the house and the company are set up…

Emmonie G. le

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Very nice & kind! The gentleman made the process so fast, smooth & easy! This will now be our go to uhaul location!!!!

ROBERT T. le

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the staff was very professional.

Timothy A. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

Ronald H. le

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Provide customer free parking...in a secured location. Overnight parking on the public street at this location...is a High Risk, and open to Vandalism.

Bradd P. le

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Le client n'a pas laissé de commentaire.

Vance C. le

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Do to travel time there were two other U-Hauls closer. Both would not accept the trailer. This was very unhandy for me as time was very short. Neither site in Antioch would accept the trailer and had trucks only and really didn't care.

CHERYL B. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Maiko J. le

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Best Uhaul establishment I've ever used

James C. le

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Our experience was great! The woman who helped us was very pleasant and answered all our questions.

Wendell B. le

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Le client n'a pas laissé de commentaire.

Kimberly S. le

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Le client n'a pas laissé de commentaire.

Lolesio S. le

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Very good service. thanks a lot for your help.

STELLA L. le

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to guarantee the pick up location when reservation is made and confirmed. I've made my reservation (In a different location) over a month ago to secure a truck to move from CA to NV, then I found out that I might have to go out of town to pickup a truck and I will not know the location until the last minute of my move that made me frustrated because my helper is only available in those 2 days and I need to be the house by then and that's why I reserve the truck over 1 month ago and I have no time to run around to pick up a truck.

RAVINESH S. le

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Le client n'a pas laissé de commentaire.

Caitlin P. le

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The vehicle we rented (9' van) was in great shape and ran very well. The location is easy to find and those who run this location are very knowledgeable and friendly. Great experience.

Terry T. le

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Had to drive 45 miles to find a trailer to pick up for my reservation.

Angela P. le

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Smooth experience, in and out. Everything as promised, no problems.

Sonya S. le

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Le client n'a pas laissé de commentaire.

Selene C. le

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Nancy did great!

Traci B. le

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Le client n'a pas laissé de commentaire.

Zach B. le

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I liked this location and staff was helpful. I probably won’t use U-Haul in east bay again though. Booked my reservation for Concord location and was under impression truck would be at Concord. Arrived at location and staff was incredibly rude! Only then did I find out my reservation was in Antioch, 30 miles from where I live. Nobody at U-Haul had told me before I was picking up truck from Antioch. That more than doubled my price because of price paid by mile. When making a reservation online, it should be clear where trucks are available. This was incredibly disappointing, your customer service needs a lot of help and can’t treat customers like they have no choice but to do business with you. Trust me, there’s other options.

JEANNETTE R. le

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This is my favorite place for uhaul, she's always so nice and helps as much as she can.

JENNIFER B. le

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Le client n'a pas laissé de commentaire.

AHMAD B. le

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Best Service,Nice people..I recommend everyone :)

Lori H. le

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The uhaul billing system was down making it very inconvenient. Uhaul told me the facility opened at 9am. For my pickup day, it didn’t open until 10:30. No one informed me of the change and I checked the day before pickup.

AHMAD B. le

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Great service ..They give me New Truck from California To Virginia.. Nice people...

Mark W. le

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The owners are amazing with customer service

sally d. le

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Misquoted the price of equipment and gave 2 days to return equipment but then got charged when I returned the equipment early.

Jon R. le

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Ann was extremely helpful in helping us set up our move. She made sure we had a new truck for the long trek from CA to WY, so we had no worries about breakdowns along the way. She made the difficult task of moving our family ourselves, much easier. Gave me a whole new attitude toward U Haul. Well done!

JOSEPH A. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Thanks