Évaluations des clients Custom Bunkbeds

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Custom Bunkbeds

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William W. le

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I explained to the attendant that the left rear running light was inop and would take care of it.

GARY T. le

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More courteous and friendly

Frank L. le

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The only issue I had were no moving blankets available. I specifically added 1 dozen (and a dolly) when I placed my reservation. The reservation system indicated both would be in the truck ready to go. Neither were. The dolly was available, but no moving blankets. I had to soil my bed sheets, which did not go well with my wife.

Elizabeth P. le

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Le client n'a pas laissé de commentaire.

Lisa L. le

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Le client n'a pas laissé de commentaire.

BERNARD O. le

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Impressed

Joseph R S. le

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Very friendly, helpful and professional. 5 stars.

Linda C. le

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Le client n'a pas laissé de commentaire.

Jesse S. le

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Le client n'a pas laissé de commentaire.

Luis V. le

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Le client n'a pas laissé de commentaire.

Ernie L. le

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Don't charge double the initial rate that was quoted. Fix the issue instead of stating the contract is done. The contract is not done until both parties sign. Making the renter choose between their time sensitive long distance move vs being stuck is horrible

Eric R. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Larry S. le

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Very efficient and friendly location. Highly recommended

Daedra O. le

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Le client n'a pas laissé de commentaire.

Constance B. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Check in to slow

Beatriz T. le

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Le client n'a pas laissé de commentaire.

Tom F. le

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The owner or husband of the owner was rude and not very helpful. The owner, woman in the office was polite and nice. She should not let him handle the customers. This is the second time I've been there and this man was just as rude.

Adetokunbo O. le

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The customer service was rude and short every time I called. We were scheduled for 9-4 and it took 45 minutes to check out the truck. We had to beg to get the time extended to 4:30 because they did not care that they used up our time.

EDGAR R. le

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Le client n'a pas laissé de commentaire.

Ricky T. le

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Wait time is little bit too long

Ben G C. le

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no comments

Andrea S. le

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Le client n'a pas laissé de commentaire.

MAGDALENA C. le

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Le client n'a pas laissé de commentaire.

Ritchie B. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Clone Nan at Custom bunk beds. I rent quite a few trucks and equipment, and im telling you no one has customer service like Nan. From supplies to equipment and trucks she is on top of every need. She is your best representative of your company.. Thank you U-Haul and Nan for a successful relocation experience .

SARAH R. le

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The U-Haul store in Antioch… Looks like a construction site which is fine but the pigeons were very overwhelming … The signs to actually find the U-Haul drop off are too small because of how the house and the company are set up…

Emmonie G. le

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Very nice & kind! The gentleman made the process so fast, smooth & easy! This will now be our go to uhaul location!!!!

ROBERT T. le

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the staff was very professional.

Timothy A. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

Ronald H. le

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Provide customer free parking...in a secured location. Overnight parking on the public street at this location...is a High Risk, and open to Vandalism.

Bradd P. le

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Le client n'a pas laissé de commentaire.

Vance C. le

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Do to travel time there were two other U-Hauls closer. Both would not accept the trailer. This was very unhandy for me as time was very short. Neither site in Antioch would accept the trailer and had trucks only and really didn't care.

CHERYL B. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Maiko J. le

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Best Uhaul establishment I've ever used

James C. le

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Our experience was great! The woman who helped us was very pleasant and answered all our questions.

Wendell B. le

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Le client n'a pas laissé de commentaire.

Kimberly S. le

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Le client n'a pas laissé de commentaire.

Lolesio S. le

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Very good service. thanks a lot for your help.

STELLA L. le

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to guarantee the pick up location when reservation is made and confirmed. I've made my reservation (In a different location) over a month ago to secure a truck to move from CA to NV, then I found out that I might have to go out of town to pickup a truck and I will not know the location until the last minute of my move that made me frustrated because my helper is only available in those 2 days and I need to be the house by then and that's why I reserve the truck over 1 month ago and I have no time to run around to pick up a truck.

RAVINESH S. le

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Le client n'a pas laissé de commentaire.

Caitlin P. le

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The vehicle we rented (9' van) was in great shape and ran very well. The location is easy to find and those who run this location are very knowledgeable and friendly. Great experience.

Terry T. le

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Had to drive 45 miles to find a trailer to pick up for my reservation.

Angela P. le

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Smooth experience, in and out. Everything as promised, no problems.

Sonya S. le

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Le client n'a pas laissé de commentaire.

Selene C. le

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Nancy did great!

Traci B. le

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Le client n'a pas laissé de commentaire.

Zach B. le

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I liked this location and staff was helpful. I probably won’t use U-Haul in east bay again though. Booked my reservation for Concord location and was under impression truck would be at Concord. Arrived at location and staff was incredibly rude! Only then did I find out my reservation was in Antioch, 30 miles from where I live. Nobody at U-Haul had told me before I was picking up truck from Antioch. That more than doubled my price because of price paid by mile. When making a reservation online, it should be clear where trucks are available. This was incredibly disappointing, your customer service needs a lot of help and can’t treat customers like they have no choice but to do business with you. Trust me, there’s other options.

JEANNETTE R. le

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This is my favorite place for uhaul, she's always so nice and helps as much as she can.

JENNIFER B. le

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Le client n'a pas laissé de commentaire.

AHMAD B. le

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Best Service,Nice people..I recommend everyone :)

Lori H. le

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The uhaul billing system was down making it very inconvenient. Uhaul told me the facility opened at 9am. For my pickup day, it didn’t open until 10:30. No one informed me of the change and I checked the day before pickup.

AHMAD B. le

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Great service ..They give me New Truck from California To Virginia.. Nice people...

Mark W. le

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The owners are amazing with customer service

sally d. le

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Misquoted the price of equipment and gave 2 days to return equipment but then got charged when I returned the equipment early.

Jon R. le

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Ann was extremely helpful in helping us set up our move. She made sure we had a new truck for the long trek from CA to WY, so we had no worries about breakdowns along the way. She made the difficult task of moving our family ourselves, much easier. Gave me a whole new attitude toward U Haul. Well done!

JOSEPH A. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Thanks

jose s. le

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Le client n'a pas laissé de commentaire.

Darnell R. le

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Check Engine light stayed ON

ANTHONY M. le

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Awesome experience. Will use this location next time even though it’s much further.

Anthony H. le

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Le client n'a pas laissé de commentaire.

Amanda J. le

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The people who rented to me were wonderful. Very friendly and accommodating. I would definitely reccomend them and can't wait to use them again!

Rebeca L. le

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Le client n'a pas laissé de commentaire.

Marlana A. le

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The lady was not friendly she kept rushing me to be back by 4 for another customer...She needed to acknowledge me as her current customer.more concerned about that than her customer service...she did not hand me my card back as I put it in her hand but sat it on the counter when given it back to me...I will never use this location again!

SERGIO R. le

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Seems like this kind of attitude goes on all the time. I wasn’t trying to complain. I was simply letting one of the workers know there was something wrong with the equipment (in my mind for safety reasons) when I returned it. I don’t understand why the worked keep saying it was my fault. Everything I said that was wrong with the trailer. He said I did it. He referred to the equipment as being brand new. Come on bro, I’m old enough to see it’s not brand new, It might be the new model but it’s not brand new. Register ladie was cool but the guy outside big difference. Maybe that’s why he works out side

Joslyn V. le

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This was my second time using this place and I love it. Everything is so easy and the people are very friendly and nice. The trucks are very nice and clean. They make everything is so convenient.

Stephen C. le

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Rat infested, ruined all our stuff staff did not care.

JOSEPH A. le

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Le client n'a pas laissé de commentaire.

Lishanique M. le

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Le client n'a pas laissé de commentaire.

John D. le

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Le client n'a pas laissé de commentaire.

Michelle R. le

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Le client n'a pas laissé de commentaire.

David K. le

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Le client n'a pas laissé de commentaire.

Kolette S. le

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Le client n'a pas laissé de commentaire.

Phillip A. le

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Inside cab was Dusty and smells like smoke, front of cab and windshield was covered with dead bugs, had to clean it myself. Very frustrated by this , for the amount of money I spent .

John W. le

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Le client n'a pas laissé de commentaire.

Chrissie G. le

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Le client n'a pas laissé de commentaire.

Greg F. le

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Didn't think it would be such a good experience. Driving from northern California to Las Vegas. Awesome

Craigen M. le

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Maintenance to vehicles is highly recommended the first truck I got broke down and I had to pay twice to go across Antioch bridge when I got the new truck. I wasted over an hour with the hassle which I should have been reimbursed for! Custom bunk beds were really apologetic and took great care of me otherwise Please look into a decent mechanic I was told this truck just came back from repair and was doing the same thing

Jennifer B. le

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This was the second location I was sent to after the first location did not have the truck I rented. The reservations center assured me that there was a rental available at this location, which it was not. This isnt really the fault of the location, as it is the reservations system that is in place. My initial reservation location was not honored, nor was the time. Instead I received a confirmation that was further away and an hour later which put me in a real bind for the intended use of the truck (school clothing drive). Then after running all over towns I'm not familiar with, I finally received a smaller truck over 2 hours later than I requested. Definitely considering other rental companies for next years fundraiser, maybe even one who gives discount for non-profits.

Charles S. le

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Le client n'a pas laissé de commentaire.

Camilla J. le

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I love this location?? The couple that run it are the BEST???? See y’all on my next move

Marsello C. le

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Price per mile is screwed !

Gordon B. le

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Overall I had bad experience with this rental. From start to finish. Had to ask for a refund of blankets and stall had trouble. Will not use U-Haul again

Jesus C. le

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Nothing wrong with the location. I got there and completed the process with my phone but then the keys were not where they supposed to. I returned the truck 30 min late because of the 40 minutes I had to wait to find someone to find the keys, the thing here is that I used the truck from 5:30-8:30 pm and they are charging me $490 dlls!!! They said I drove more than 700 miles in three hours!!! I was supposed to paid 30dllls and now I have to pay almost 500!! Bullshit!

Michelle B. le

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Le client n'a pas laissé de commentaire.

Donald W. le

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Le client n'a pas laissé de commentaire.

Sheena M. le

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Le client n'a pas laissé de commentaire.

Ravinesh S. le

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Le client n'a pas laissé de commentaire.

Alecia M. le

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Everything was great!

Sarah D. le

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The truck was used for less than 1 day, swept and gas put in to the same amount as when I picked it up. 3 days after I dropped off the truck a mystery charge was added to my credit card, via this drop off location. When I called to ask why, I was placed on hold, then hung up on. I called back with no answer, left a message with no return answer. Location is hard to find, but clean. The lack of response was rude, and I'm still wondering why I received the extra charge. I use uhaul slot, but will not use this location again.

EDWARD M. le

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Haps bait 94571 doesnt have trucks over 15 feet long at this location

Shaojie Z. le

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Le client n'a pas laissé de commentaire.

Lucy W. le

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I would suggeste a sign for renturned rentals to make it clear to people dropping off.

Elizabeth D. le

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A very pleasant experience!!!!!

BRYAN T. le

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The lady who helped us was very kind and professional. Thank you

Kimberly S. le

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Le client n'a pas laissé de commentaire.