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Christina S.
Customer Reviews for Custom Truck Bodies & Repairs
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The drop off was at Riverside Smoke Shop in Salem, VA. The person that I saw at drop off very completely uniterested. I had no idea if she was going to get the equipment checked in properly or not so I called the UHaul customer service 800 number to voice my concerns.
Richard W.Process was smooth and painless. Friendly service.
Craig E.Was friendly and helpful
JAMI B.Friendly and efficient help/ assistance!
Susan H.Nothing, the gentleman that helped me was very professional and helpful. Merci.
Robert T.Take the governor off and add cruise control
Paul M.A friendly U-Haul dealer who is great with their customers! Excellent service and great on safety. Would recommend these guys to anyone!
Dan A.The app to turn in the vehicle after hours is a disaster.
Kari M.Very friendly and helpful
David W.They are always nice and professional. I love how they're a family business and from what I've seen they work perfectly together.
YVONNE J.Courteous service with easy pick up and drop off of rental.
Sander L.The website said that the trailer I rented was 1 7/8†or 2†ball. This needs to be more clear that the customer must have a 2†ball for the trailers.
Dustin D.I like the location and the man is nice. The truck smelled of cigarette smoke. I don't smoke. I drove the truck 7 miles and had to buy 2 gallons of gas to return it to 1/4 tank. What is the mpg these trucks get? 4mpg? Don't say it all depends on the driving, I was driving on neighborhood roads. Uhaul Corporate should upgrade its fleet and donate the old trucks. I wish there was a hybrid box truck!
Mimi Y.The van had a dead battery. I needed to call road service to get it jumped then had to keep it running all day because it wouldn't start again. Costing me much more in gas than it should have
MARKSTILLINGS M.Friendly, quick and professional.
George G.Aucun
Jerry G.Product and service was good. Unfortunately I had to lie about what I was hauling because u haul doesn't have a listing for a Subaru Sambar. I lied and told them it was a Hatchback.
THOMAS L.Employees nice and very helpful
VINCENT B.The mobile directions were cryptic, and there was no assistance or directions on truck operation.
Emma H.Everything was great except I think they forgot to include a few of the pads I had asked and paid for. Not the end of the world but would have helped
Nicholas C.The guys were great and we're able to provide good advice on what to do with my recycled moving materials. Even though their location wasn't set up to help with that, they were able to help me find the local city recycling center that would take all my used boxes. I appreciate very much them taking the time to share that information.
Paul K.Worse U-Haul experience I have ever had charged my card 3 times $78 $58 and $134 first two they say were holds and I have to wait to get that money back then when I take the truck back I made sure I filled it back up then they said I didn't put it back where it was just another lie over all my years never had a problem with U-Haul but I can promise I will never use this location ever again
ISRAELLEE M.Because this was the return location, it was a quick return. I gave them the keys and they sent us a receipt online. In & out in minutes.
Art M.Everything was great.
Elmorris D.Friendly and helpful, easy transaction
JAMESHUSS B.Don't change the reservation location without notifying the customer IN ADVANCE!
David K.Easy pick up and drop off. They had the extras like a dolly and furniture pads. Would recommend. I had to cancel at another location because they did not have those moving equipment items.
AUDREYPRUETT F.There was a lot of confusion with our rental of the uhaul. We got messaged two different pickup places and then were told a different drop off location. It all worked out ok in the end end!
Robert C.Rien
Kristi W.Did not go look at the truck just asked me if I paid with a card and he said I was good to go
TIMOTHYSCOTT G.We did not receive the dollies we requested but other then that wasn't bad
Chase M.It's great you have a u haul in southeast Roanoke Virginia area. People in the community need them regularly
Toby S.Great people. I always support family owned businesses if i can.
Andrew W.Absolutely horrible experience. I had rented equipment for pick up at a different U-Haul location with an in-person associate (not via mobile device). This location called me two days prior to let me know they'd scheduled me for pick up at their location. I spoke to them twice and was never told it would be a mobile pick up instead of in person. I went to the location on my pick up day and time to find the gate locked up, the door to the office behind the locked gate, and a phone that wasn't being answered with the voicemail explaining they were either helping other customers (not likely in this situation) or closed. I was on hold with the customer service number for 20 minutes without actually ever receiving help. My phone was almost dead when I remembered there was two options for pick up and tried to log in to see if there was an option on my account to pick up via phone. The website was glitching and made me repeat information multiple times, as well as wasting my alternate contact's time. My husband was on hold with Uhaul for over 20 minutes and my father on hold for over 30 minutes. Beyond frustrating experience and it made the moving experience 100 fold more stressful than it already is without these unnecessary problems from Uhaul.
Faith A.Great service
Kathy A.Awesome thanks experience. Will use Uhaul again.
David W.Super helpful team members.
Lisa J.I swept the truck carefully, cleaned the cab and neatly folded the blankets I had rented, but they still charged me a $25 'cleaning fee'.
Deana T.Possibly provide simple map from final destination to drop off location.
Arthur S.Everyone was friendly and helpful!
Misti H.Excellent service.
John B.Dear Sir/Madam, In my reservation I specified I had to travel from Blacksburg to College Station. The bed of the truck was clean, but the cabin was not (at least not for such a long trip). We had to clean the entire cabin (there was even the rest of food on the floor, and everything was covered in dust).
Lucas S.Not screw me on the pickup location. You had me pick up the truck 42 miles from where I needed it. Therefore I had to drive 42 miles of the total 347 allotted miles just to get the truck to Blacksburg. But, Marita from U haul on 7/15/21 at 9:40 am told me "don't worry, they are giving you an extra 60 miles for the inconvenience." Well that didn't happen and you charged me $.44 cents for being over by 1 mile after you screwed me out of 60 miles. Low class. Unprofessional.
Gregory C.I had a problem with lift door. Called the U-Haul help line, nothing happened. Fortunately I was still in Roanoke & the place I rented from came over & fixed problem!
RICHARDTHOMAS J.No body there at 830am
DAVID L.