TAMMY F.
Le client n'a pas laissé de commentaire.
Évaluations des clients Custom Truck Bodies & Repairs
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Custom Truck Bodies & Repairs
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Teresa S.
the property was not big enough for all the trailers that were there. The trailer I was returning was taken off the back of my car and put onto the street. There was not enough room to turn my car around, so I had to back out onto the street around the parked trailer, which I found difficult and dangerous.
THOMASALLEN K.
I didn't know they were there except they had the last trailer in town. Older trailer but the lights and everything worked perfectly. Plus, they were easy to work with.
Agustin M.
other than filling up the truck 3 blocks from the location and seeing a full indication and then being charged for a 3/4 tank. I emailed U-haul my receipt and explained that the tank overflowed and spilled out thus I thought it was full.
mark M.
Poorly lit location for night drop offs, when doing check in taking pictures not safe
Alexa S.
Don't get the dolly I literally paid for. Called many times and never got through to ANYONE.
tom W.
its easy to miss this location. the sign is small and you might think that where you see the trucks is their building, but it's a few doors further down the street
Stephen B.
I was very disappointed that where I rented the truck from was not where I had to pick it up....I received a text msg as to where to pick up the truck and it was 20 miles further than where I was located. I believe you should have taken the truck to where I was supposed to pick it up as I did the online reservation. I called the place 2 miles from my home and they said they have not had any trucks for months. How can you use an online service and just tell people where you want them to go.....not very honest....When I picked up the truck the lady was very helpful.it was not her fault she helped me and tried to even find me a larger truck..she also put in an extra 60 miles for the trip.... I guess I don't understand advertising a service and a price and not being able to use it.....very disappointing
Stephen C.
Friendly, competent staff. Can't ask for more
Mary P.
I was able to pick up the van after hours and had no problems at all. Parking is along the side of the road. It's located near downtown, so I don't like to go there when it's dark.
Bryan C.
Dealer charged me for fuel when I brought the van back with more fuel in it than it had when I picked it up. The fuel charge was $4.88 but it should not have been charged.
John T.
Very friendly
Michael M.
Great service, friendly staff!
Howard H.
We had some issues getting the lock open but the owner came by very quickly to help us
Patti D.
Great people. Great experience.
Anthony G.
Don't allow double bookings on line.
Gary A.
Was closed before 5:00 on a Sat., but convenient for drop off
willie M.
Everything was okay!! They did good for us picking up the trailer!!
Susan M.
Very polite and friendly.i was satisfied
Bonnie C.
Senior was very kind, the drop off was fast and easy. I was impressed with how easy everything was.
joshua M.
Bigger lot.
les S.
Reserved a 10 foot truck 10 days prior to pickup in Roanoke Va from Corporate. They emailed me day before pickup to pick up 42 miles from Roanoke but I said no. Then didn't have 10' truck anywhere in Roanoke. I had to drive 15' back to N.C. Not happy.
Mason M.
Location was very busy, and crowded. But the personnel was great !
Jerry B.
Knowledgeable and efficient.
Jamie M.
We got charged for mileage we didnt use and were told we would be reimbursed for what we didnt use and were not
Allen B.
Friendly helpful staff, limited parking.
Lydia M.
However, not only was this not the drop off requested in our reservation but it was not scheduled to be open at all today, and it was only the kindness of the owner who happened to be there briefly and saw us through the locked gate and saved the day for us. Uhaul gets no credit for the save,but the owner does.
Harold Y.
Fortunately the 30-mile change in pick up location was not an issue for us due to where our lodging was, but this could have been a major inconvenience.
Christopher L.
This was my 2nd rental in 6 weeks. I should have learned from the first time but thought it was a one bad time thing. This 2nd rental was much worse than the original. The location at 837 Campbell Avenue SE Roanoke Virginia was a nightmare. The equipment was not ready and the person who handled the rentals was not even on site. They didn't have the appliance dolly and said i would have to check at a different location. I had to ask them to call the location to see if the dolly was available. Not sure how many places he thought i should drive a 26 foot long truck towing a car dolly around to in order to find the appliance dolly that was reserved at the same time. Both trucks leaked and my boxes got wet. Just all around not a good experience. My recommendation for anyone making a long distance move would be to rent from a different company. U-HAUL is an out dated company and not interested in customer service.
Paul V.
I was charged an absurd amount with no explanation.
Cheleen B.
No need for improvement, keep up the excellent service.
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