Customer Reviews for Cypress Flowers
(Concessionnaire U-Haul dans le voisinage)

140 évaluations

14419 Huffmeister Rd   Cypress, TX 77429

(281) 477-7764

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(281) 477-7764

14419 Huffmeister Rd
Cypress, TX 77429

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT G. 
Évaluation :
3

You wouldn't know this was a uhaul location unless other trucks were outside. It's a clutter space and no customer service

DANEISHIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

The service was ok...truck was parked behind a business and i was told to get it and put it back in same place..which i did...guess i just thought they would be a little more customer service friendly...all in all i rented a truck and i got a truck so mission was accomplished...i thought i was renting it for 24 hrs but when i went to pick it up was told i would have to have it back by 4:30 as it had been rented for the following morning at 8..so i only had truck for six hours but again i guess that was my fault for not knowing more about how the system works.. I was using the truck to move clothing so I put moving blankets down...i assume all locations are the same...

CAROLYNN C. 
Évaluation :
3

I ordered the furniture pads but those wasn't in the truck. I called the hotline and she offered a refund. When I told her I want to use them for moving, not about the $10, she offered a location to pick up. So after 30min wait, call, drive (also charged by mile of course) I was ready to start the moving. In a truck where everybody smoked before. At least smelled like that. Check engine on, about 10miles/gallon - I checked, it's normal, just get ready for that, it's a lot.

Barnabas V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
3

Services were minimal

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD D. 
Évaluation :
3

Dropped off after hours so can't rate the service.

TIMOTHYM V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LAAUNT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Great Place !!

HARVEY W. 
Évaluation :
5

Everything was perfect… thank you!

Jacque Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN MICHEL V. 
Évaluation :
1

Not only was this a gravel lot with potholes, the owner decided that I was over two hours late turning in my uhaul and charged me another day, which I am going to dispute now.

ALEXANDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT H. 
Évaluation :
5

I was very satisfied with the customer service and the physical location of the rental location.

STEPHEN L. 
Évaluation :
1

i want my money back now 44 has too much

DONALD C. 
Évaluation :
5

Very helpful and very friendly

Berice J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD-PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCHELLE A. 
Évaluation :
5

The person was really nice and helpful when I dropped the truck off. Helped me with everything. It's not his fault I started with a bad experience.

Stacy R. 
Évaluation :
5

Faster process

Curtis C. 
Évaluation :
5

Checking in the truck in cypress was very fast and efficient

ALEXANDER D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor M. 
Évaluation :
4

Customer service from both husband and wife were amazing! The customer prior to me...not so clean!

Jonathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osvaldo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLETON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHON PATRICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRCANIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

Nice and easy.

Timothy S. 
Évaluation :
1

Picked up our uhaul by half a tank the rear end went out in the truck. Pouring rear differential fluid everywhere. Then we were told to wait for a mechanic who took 2 hours. Then lied to saying he 'broke down' when he finally shows up 1 late in a brand new f550 truck. Even though there is q uhaul location 3 miles from where we are we weretild to wait 2 hours for a mechanic to tell us everything we already told them. Once we get to the uhaul facility we had to transfer all our stuff into another uhaul. Where my brand new leather couch got 2 holes poked in it. We finally get back on the road and this uhaul cannot physically be driven over 50 mph without the truck shaking you off the highway. NEVER again will we use uhaul.

Cameron K. 
Évaluation :
5

Make sure gas tank is full, after last customer use, so next customer doesn't have to pay for their negligence... Thank you, Good Service All the way...

Cortez D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon G. 
Évaluation :
5

The 2 young ladies that worked Saturday 10/10 really need to be recognized for outstanding customer service. They stayed 30 minutes past closing because I was stuck in Houston traffic trying to return the truck. I appreciate them more than you know!!

ROSANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin M. 
Évaluation :
2

They are under staffed. I had a long wait to pick-up and drop-off the rental. They are running multiple businesses other than U-Haul rentals at that location and there were non-U-Haul related calls that were constantly interrupting the completion of my transaction. So essentially, they are giving priority to their other business as far as customer service is concerned. I will not be renting at that location any longer.

Norman Q. 
Évaluation :
5

The proprietor was amazing and courteous. He really made up for the terrible treatment we received at the 12906 Fry Rd, Cypress TX 77443 location

Lola Kofoworade O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY R. 
Évaluation :
5

none. all good

James C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OSCAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
5

I think It would be cool if every truck had a back up camera as a safety feature to help make moving the truck easier

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cotenna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
4

The process for completing the rental on line was somewhat confusing. I got too many pre-completion emails and consequently had issues finding the validation number. I would suggest that that number be distributed by mobile phone/text and the be initiated by the renter.

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
2

This is my third time turning in a trick at this location. There is always some issue Just to turn in a truck. Only one individual can process a turn in. Staff isn't knowledgeable with Uhaul procedures.

jeffery C. 
Évaluation :
1

Was charged a 25$ cleaning fee for supposed ashes left in truck . It's beyond excessive and wasn't given any chance to speak with anyone. I was automatically charged! Very disappointed about this experience during my move while dealing with pandemic

Diershia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY B. 
Évaluation :
5

The key lock was a bit hard to open

Carla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALAK R. 
Évaluation :
5

Truck was filthy inside and was quite obvious no sanitation at all. The front end of this truck is wore out - not safe driving.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRON K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Radele W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hailey B. 
Évaluation :
4

Did not mention if they sanitized the truck prior to me using it. It was not brought up to the front of the property and I had to walk back to it. Not that far mind you, but they were not busy.

MARK M. 
Évaluation :
1

I made reservation for 3 hours to discover later that the lady that answered my phone call made it for 5 hours. They indicated the Gas gauge Was 3/4 and was way below that. For the same truck same mileage I paid 46$ at another location a week ago vs 59$. They suck and if I was you I would not let them manage my trucks so poorly. Will never go back to this thieves

SIMONA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Modesto A. 
Évaluation :
5

Because I had to do all the work myself and if you haven't driven a truck before. You might be able to do everything by yourself. I could barely get the lock offand struggled for a long time. And you are required to take pictures. What if this isn't something you can do? I didn't know this prior.

Tonya D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA L. 
Évaluation :
5

Best uhaul location I've been to.

Edith S. 
Évaluation :
5

The customer service was great!

Henry M. 
Évaluation :
5

No, all together, everything was perfect. Merci

Angelina G. 
Évaluation :
5

Professional and willing to go the “extra Mile”...

Jeffrey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

No problems at all

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fidel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Fast dropoff, friendly gentleman ( sam) . Very helpful.

mayra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penni P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Great and friendly staff. They went out of their way to help when another location did not have all the equipment I needed. They tracked down an extra dolly for me.

Aaron L. 
Évaluation :
5

owner was at office before his store opened up & was helpful even though he wasn't open for business. it was a mobile pickup. good experience

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirish P. 
Évaluation :
5

Great friendly service. Nicest and cleanest Uhaul location I have ever been to.

sandra S. 
Évaluation :
5

Very professional and friendly service

JEFF G. 
Évaluation :
1

After returning our trucks, I received a charge for $25 for cleaning and no one told me about this ahead of time. The trucks were not dirty at all. Not happy someone charged me without telling my husband or myself.

Nancy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne R. 
Évaluation :
4

Great personalized service.

Kent B. 
Évaluation :
3

The rental location was fine, but the truck had a TPMS light that was on during my trip. That was annoying.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
1

Not only was no one there to recieve the truck, key drop off box was broken. I was instructed to leave the truck parked In the back and the key under a flower pot. Very unprofessional to me. More importantly I was assured that the amount I paid for the truck was it and there would be nothing else. I didnt go anywhere near the milage allowed, truck was clean and even had a full tank of gas although I recieved it at 3/8. I need that wrongful charge of 25 dollars returned to my account. I was highly! Upset with that. And I need to speak to someone about it ASAP

sheila W. 
Évaluation :
5

First off. This location was the 3rd location I was sent to to pick up my reservation. Each location was further and further away from my house. While using my reserved truck I received several texts and phone calls requesting I return the truck to a 4th location even further from my house. My contract read that I return it to the location I picked it up. I did so. Then was told that if I did not return the truck to the 4th location I would be charged hundreds of dollars. So far your company is at strike 4. With the help from the lady at my original drop off location she helped me get it dropped off at another location, number5. You tell me how I should be feeling now. I will post this experience on social media and allow everyone to make their own decisions on wether to use U Haul in the future. As far as I'm concerned I am owed a GIANT APOLOGY and some sort of restitution for all the grief and extra driving I was forced to endure. So it's up to someone within the U Haul organization to either make changes or not. BALL IS IN YOUR COURT. JUST SAYING!!!!!!!!

Robert J. 
Évaluation :
3

Only tiny detail, on contract truck has to be returned by 8:00am At this location UHaul personnel arrives at 9:00am.

Juan Z. 
Non les évaluations ont été soumises pour cet établissement.

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