Le client n'a pas laissé de commentaire.
Gregory R
Customer Reviews for Cypress Flowers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great thank you for great service
wilton DInternet connection is bad, there are many hidden fees i needed a truck for the afternoon for a quick moving the truck was delivered fast to me but in the end so many hidden fees, i expected 20 bucks as advertised it ended up being 90 for some reason. I really needed the truck that day i appreciate the quick service but the amount of hidden fees was very dissapointing.
Juan AService amical
Dennis DN.D.
Marilyn WThanks
Hkawng DI think I left my knife in the vehicle by mistake, it's a green and black handle with a freshly sharpened blade, it is a folding knife with a tilted thumb grip to open it, if possible please return it to 5114 Fox hollow blvd spring TX 77289, thank you
Jordan TI suspect the Dealer added insurance coverage. I rent cars frequently and use Uhaul and never select insurance as my State Farm policy covers my rentals.
Adrian DSam was helpful and understanding in so many ways. There are definitely good people left in this world!
linus gWas happy w the total experience
Laurel SThe guy at the front desk he was Very communicative and have a nice customer servi recommend a hundred percent
HEYMANS BU-Haul needs to stock their location with utility dollies. Was able to use an appliance dolly for my move, but may not be the best equipment for others.
Scott GI did have to put the dolly in the truck and would have preferred it was already in the truck as advertised
Grace TThe truck was having engine issues and was very slow. The equipment at this location for trucks is OLD. I have leased from other locations with beautiful trucks and vans, well maintained and comfortable. This location is behind the times. It took 15 minutes to get into the truck. The lock I was told was bruised. It took 45 minutes to return the truck. It would not accept pictures or indicate which pictures are highlighted as errors. Awful experience. I will not recommend anyone go there. Next time, Penske because this ordeal was miserable
MALINDA Ethe truck was clean and worked perfectly. Customer service was excellent.
Elvis Gvery good friendly service and the equipment (truck) was fine. Yes I'd recommend Cyress Flowers / U-haul.
scott fCouldn't just drop the keys off... had to take 15 minutes taking pictures of every crevice of the vehicle, just to get charged $65 for a fuel service fee when I returned it with more gas than I had when I picked it up.
Nathan CThe people were so polite and friendly. Enjoyed our enter action.
Darryl MThe truck did not have a key to the lock in the back so I could not lock up it up overnight. There was no window washer fluid so I could not wash the dirt and bugs off the window as I drove.
James Wto drop off UHAUL is not an easy process. Took pictures once UHAUL dropped off and could not upload as website was not working. Terrible experience. Very frustrating.
Kimberly WBest Uhaul location I have ever used!! Super nice and helpful lady at the flower shop!
Larissa KGreat service at this location. Many thanks U-Haul!
Allen BVery nice experience U-Haul
RICHARD HPassenger wiper came loose and flopped around. I reinstalled it but the wiper may need to be replaced.
john cSuch a great place to rent from! I've rented twice and both times, owner was very accommodating and polite.
Lola BBe sure to check your receipt when dealing with this dealer. We turned in a truck with a full tank and they tried to charge us $50 for fuel! They actually sent us a picture of the tank gauge..showing it was full! We got our money refunded but we had to be called a liar first. Would NOT recommend this location!
AARON WNone. All good
William LI don't think it was right to expect me to drop off at a different location which I couldn't because my car was parked at the pick up location and so then charged me for changing the drop off location which was 3 miles away. A single woman has to do it all without any help from others. Cypress Flowrs pick up manager was great!
Cynthia CVery satisfied! Wonderful customer service, exceeded my expectations!
Steven VSuper friendly and helpful!
Kevin RDefinitely needed to be cleaned better. Had a musty smell to the cab.
Adam HGreat experience. Last second and I didn't have to go far. The owner or employee at this location was amazing and understands customer service.
Michael ETruck needs new windshield wipers Interior light in cargo bay does not work
Matthew FUsed this vendor multiple times. Always great customer service.
Kent BThe Gentleman that assisted me was friendly and knowledgeable about what I was going to need. It was a pleasant experience and nice distraction from how stressful moving was.
Frank HNo uhaul guy on location only a drop off location. Would be nice to have a uhaul employee present when returning equipment.
Lesley MCup holders were gross. But the after hours check in was a terrible process. I parked and locked the vehicle. Prior I took a picture of the fuel and miles. I walk to the key drop box and drop them in. Then I see on the lid of the box that I have to go to a website. Checking requires I take a pic of fuel and miles, but won't accept the one I already took. But truck is locked now, so I'm screwed. Lady told me to just drop the keys when I rented it and talked about after hours drop off. Never said anything about having to check it in online. Long story short, provide better directions.
Adam HThe truck was not ready at the assigned time, and they didn't have the dolly I reserved and paid for. Midway through the drive, the "low tire" pressure light came on.
Richard HThe cab of the uhaul had a leak. During my drive, there was a rain storm and the leak caused my back to get soaked. I reported this at the drop off location. There was also trash inside the uhaul truck from the previous user.
Austin FIt is not a normal Uhaul location. It is easy to get to, but strange with it being a store and a Uhaul drop-off facility.
Caraline MVery friendly customer service.
Tim AIt took me 45 minutes to rent a u haul after hours. Very frustrating. I was hung up on by u haul. I would never recommend after this experience.
Jocelyn DFriendly, safe, and helpful service!
Laurence OLoad the extra equipment in truck before pickup. I had to load a heavy appliance dolly.
Kubena KWhen I picked up the uhaul, I noticed there was a very loud noise as soon as I started the truck. I immediately told the man there was something wrong with it, he insisted it was fine and was normal for it to sound like that. When I turned the truck into the drop off location the man asked me if someone had tampered with the truck because there was an exhaust leak and fresh bolts put on there somewhere. I explained the pick up situation to him. The drop off location was great but there obviously was not an inspection of the truck done at the pick up location before I got it. Also there was no dolly or any moving blankets provided, this made moving heavy things extremely hard.
Kimberly EI was charged for 3 gallons of additional fuel. This is ridiculous. I added 6 gallons after travelling only 60 miles. The fuel level was the same as I left. The after hours online drop off process didn't work. Wasted time trying to process it multiple times and it kept going back to the start. I don't need to be taken advantage of by a business for a few extra bucks. Will not be back.
chris hthis location was very helpful and the truck was in great shape. Loved the backup camera feature.
Alan SEasy transaction, quick pickup and very friendly customer service
peter gThe truck's mileage was inaccurate. The gas tank was nearly empty when I drove off the lot
MATTHEW L