Évaluations des clients Cypress Flowers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cypress Flowers

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

sandra S. le

Évaluation :

Great friendly service. Nicest and cleanest Uhaul location I have ever been to.

JEFF G. le

Évaluation :

Very professional and friendly service

Nancy N. le

Évaluation :

After returning our trucks, I received a charge for $25 for cleaning and no one told me about this ahead of time. The trucks were not dirty at all. Not happy someone charged me without telling my husband or myself.

Suzanne R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kent B. le

Évaluation :

Great personalized service.

David M. le

Évaluation :

The rental location was fine, but the truck had a TPMS light that was on during my trip. That was annoying.

Steve B. le

Évaluation :

Le client n'a pas laissé de commentaire.

sheila W. le

Évaluation :

Not only was no one there to recieve the truck, key drop off box was broken. I was instructed to leave the truck parked In the back and the key under a flower pot. Very unprofessional to me. More importantly I was assured that the amount I paid for the truck was it and there would be nothing else. I didnt go anywhere near the milage allowed, truck was clean and even had a full tank of gas although I recieved it at 3/8. I need that wrongful charge of 25 dollars returned to my account. I was highly! Upset with that. And I need to speak to someone about it ASAP

Robert J. le

Évaluation :

First off. This location was the 3rd location I was sent to to pick up my reservation. Each location was further and further away from my house. While using my reserved truck I received several texts and phone calls requesting I return the truck to a 4th location even further from my house. My contract read that I return it to the location I picked it up. I did so. Then was told that if I did not return the truck to the 4th location I would be charged hundreds of dollars. So far your company is at strike 4. With the help from the lady at my original drop off location she helped me get it dropped off at another location, number5. You tell me how I should be feeling now. I will post this experience on social media and allow everyone to make their own decisions on wether to use U Haul in the future. As far as I’m concerned I am owed a GIANT APOLOGY and some sort of restitution for all the grief and extra driving I was forced to endure. So it’s up to someone within the U Haul organization to either make changes or not. BALL IS IN YOUR COURT. JUST SAYING!!!!!!!!

Juan Z. le

Évaluation :

Only tiny detail, on contract truck has to be returned by 8:00am At this location UHaul personnel arrives at 9:00am.

Paul B. le

Évaluation :

I had a reservation at another location originally. U-Haul changed it over to this location with the same date and time confirmed in the email I received from them. However, this location did not open until AN HOUR after my confirmation. I do not fault the location, but I DO fault U-Haul for getting this mixed up and causing a 2 hour delay in moving on one of the hottest days this month so far. Major pain that could have been avoided with a little attention to detail on U-Haul's part.

Stephen J. le

Évaluation :

The drop off procedure was not very well explained ahead of time for a drop on Sunday when the shop was closed. I found my way through it online but I had the impression all i had to do was drop the keys in the box. Wasn't too difficult.

kyle L. le

Évaluation :

Outstanding operation. They went above and beyond expectations by offering assistance in delivery of the truck.

Lisa G. le

Évaluation :

Everything was fine until I looked at my wells fargo account today and saw that cypress flowers ran a bogus unauthorised ADDITONAL CHARGE wth my card today of 14.51 saying that its pending and it should be reversed when I already received the charges of the finalcontract taken out of my wells fargo account. Now this morning there's that additional charge bogus charge thats been taken off my account the guy Sam has NO IDEA WHY AND THE 14.51 IS OFF MY ACCOUNT AND I WILL BE HIT WITH LATE FEED OF 35.00 WITH WELLS FARGO BECAUSE MY ACCOUNT WILL BE OVERDRAWN FOR UNNECESSARY READONS BECAUSE NOT EVEN CYPRESS FLOWERS KNOWS THE REASON WHY I WAS CHARGED...THEYDONT KNOW BECAUSE THISSHOULDNT HAVE HAPPENED!! I AM VERY DISSATISFIED AND DISAPPOINTED WITH UHAUL.I THOUGHT UHAUL RAN A REPUTABLE BUSINESS. THIS IS INJUSTICE AT ITS FINEST AND I WONT EVER USE UHAUL AGAIN

Chelsea M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Les W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Taylor A. le

Évaluation :

Ensure the work lock codes work before leasing the trucks

Jim T. le

Évaluation :

How my bill would be calculated was not explained properly. I wound up paying for more miles than I actually used.

Jeannette W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon W. le

Évaluation :

Le client n'a pas laissé de commentaire.

ricardo S. le

Évaluation :

I think that the people who works there are very polite and professional I don’t have anything to say but thanks

Ana P. le

Évaluation :

Awesome customer service when we dropped off the U-Haul.

Steven H. le

Évaluation :

Be sure to double check the fuel level in the truck prior to leaving the store. I had half a tank and did not verify the 7/8 shown on my initial inspection sheet. Was charged $45 extra for the fuel at drop off.

Karen A. le

Évaluation :

Nothing, it worked out perfect.

Robert C. le

Évaluation :

Have the truck I rented at the location that I selected... The "wind resistance" on the sides was torn to shit when I picked the truck up.

Preston D. le

Évaluation :

the manager was so nice and helpful. she was warm and friendly. help us even with local directions great person, she and her husband.

Erika S. le

Évaluation :

Le client n'a pas laissé de commentaire.

john P. le

Évaluation :

I don't think you can improve Sam. Instead, you should clone him for all your locations. His service, knowledge and friendly conversation made the reservation, pick-up and return easy and enjoyable. The Cypress Flowers location is now my "Go To" for UHaul truck rentals. John P. - Cypress TX.

Angela W. le

Évaluation :

Not too happy about double the charge since we kept it longer than 4 hours. I did not realize I had request only 4 hours and didn’t know you could do only 4 hours. I thought it was a daily rental. I went back thru the process and see where it just defaults to 4 hours so I guess that’s how that happens. Extremely disappointed we were charged over $200 very expensive when the price is advertised as $19.95 per day.

Gregory S. le

Évaluation :

Owner was extremely nice and helpful. Pick up and drop off was extremely simple . Outstanding !

Nathan L. le

Évaluation :

Le client n'a pas laissé de commentaire.