Excellent customer service.
John D.
Customer Reviews for D Bassett Roofing & Renovation LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All was great thanks
Kari T.When I dropped the truck off here, the attendant seemed disinterested. During my drive, a rock had hit the windshield and left a divot. I had to use a bit of extra persuasion to get the attendant to come look at it. I imagine you would want that sort of thing fixed before someone else rents the truck.
Brent C.Everything was exactly like promised. Perfect experience.
Chris W.Great friendly service.
Andy T.Great service !!!!
Sheena P.Moving can sometimes be very stressful. Mr. Bassett made it effortless with a streamlined pickup and return experience. Thank you Uhaul!
Ava O.Flawless
DARRON J.Great customer service, the gentleman that took care of me was great! Would definitely reccomend this location.
Mitchell M.Was not available for 24/7 pickup. Had to take 2 Ubers to get to location initially and back the second time
BIANCA B.Great customer service very informative excellent experience
angel M.There was no A/C in the truck we rented... on a day when the heat index was 108.
Jennifer S.S.O.
agatha O.6x12 trailer leaked and was dirty
Scott H.Actually give the customer the equipment they requested or don't charge them for it. I requested a utility dolly AND furniture pads. I got the dolly and no pads, but still got charged for both.
Ernest L.Great people to work with.
Ronald C.Dolly wasn't on truck. Had to call to have it removed from the bill. Website wasn't available when I was trying to return the truck. Waited around on phone and in parking lot before it started working again. Then had trouble uploading pictures for return.
KimVan N.Great rep and location. Truck was a little dirty. Previous renter drove through a swarm of bees. I would recommend.
Jeffrey B.very nice group of workers
Herschel B.Dropped off after hours. The drop off process was very easy and convenient. Much appreciated after all the loading and unloading of the furniture.
melinda L.These guys jumped in to help when another U-Haul fell through. Although I didn't get equipment as needed/ reserved a month prior from another location which caused a lot of stress and hardship and put us way behind schedule, , I was thankful these guys came through last minute.
Vanessa P.Sammy was awesome! The truck I requested was not available, so he upgraded me no extra charge. Definitely my go to U-Haul location.
don B.Excellent service à la clientèle.
Andre M.The latch and the door did not work correctly all the time sometimes the door would lock in the up position position and other times when you try to push the door closed it was very hard to do that. It looked like the unit had been an accident and had some work done on it and it looks like it's not completely correct.
russ P.Good equipment, nice staff. Sammy was very helpful and knowledgeable.
Scott W.Great customer service! Friendly and helpful! Merci!
Alex P.Nice trailer with good tires. The staff was very helpful and hooked up the trailer for me..
Scott W.Don't keep changing the pick up location make sure to give all the details and make sure to let the customer know exactly what they will be paying
Eric H.Rien
Linda R.Excellent customer service at the counter.
Laurie H.Over and above customer service.
Michael T.The mobile check in did not work properly so I had to actually be in contact with one of the attendants. The representative whom I worked with was attentive and knowledgeable.
Brian G.Great experience, would highly recommend this location!
Donald I.Nothing staff was very polite and helpful.
Mike C.Sami was very helpful.
Yacob W.Make it fair to drop off at a convenient location by not giving discounts for lengthy travel times to drop off and then charging extra mileage fees!!!
REAGAN S.Was ready and available when we needed it. Easy check in and out
Nicole W.Absolutely nothing could be done better. Keep doing what you do best!
greg H.Friendly clean and easy to use. Answered all our questions
JOHN D.Friendly helpful gentleman working at this location. Returning the equipment was fast and easy
Alex K.The 5x8 trailer accordion door needs maintenance, it gets stuck at times
Frankie M.It was dirty in the inside with dirt and tree leaves, he told me to just sweep it myself and I called back to ask for a couple if days extra i only have 5 days allowed ( im a frequent customer so I know that sometimes they allowed you to have 7 days), see I have a brokend wrist so it was hard to find help to load my stuff; but he didn't want to dealt with and he send me straight off to dealt with the drop off location,
MARTHA U.Great owner, went above and beyond. Treated me respectfully and offered advice, which I gladly accepted. This person has a teaching attitude that is perfect for the role. I'm also really impressed by the site, easy to pull in and out of, everything is neatly arranged. I could not imagine a better UHaul drop off experience. Merci!
martin H.The charges are insane. We got the vehicle on a quarter of a tank and put gas in it. It was not an 11 gallon difference. Disappointed
BETHANY J.