Le client n'a pas laissé de commentaire.Derek B.
Customer Reviews for D C Marine
(U-Haul Neighborhood Dealer)
Pour nous contacter
Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)
Services dans cet établissement :
- Lun.-sam.De 8 h 30 am à 4 h 30 pm
- DimancheDe 10 h am à 4 h 30 pm
Heures d'ouverture spéciales
- 12/24/2022 - 1/1/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JASPER REGINA B.
In the process of dropping of the truck at this location I told the lady that I hadn't put gas's in the vehicle yet.A heads up as to how much I needed to put in the tank would have been helpful.I put in 190 dollars worth of gas which I told the lady when I got back to DC Marine I had put in that much and now she tells me that I only needed to put in half.Now she tells me.So I put in at least 100 dollars that I didn't need to put in.Something needs to be done about this,she informed me that I was out of luck,what kind of customer service is that?Muriel M.
Le client n'a pas laissé de commentaire.FILIPPO A.
Pick up of the vehicle was greatly hindered by having a location requiring the Internet, that had a very weak signal. Much driving to other locations to get at least two bar signal strength, and then your representative says we have to be at the location. You should know better.Brian C.
Le client n'a pas laissé de commentaire.Norm R.
Le client n'a pas laissé de commentaire.Yucheng W.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.RAJESHKUMAR P.
Penny is great to deal withWayde J.
Le client n'a pas laissé de commentaire.ron R.
Le client n'a pas laissé de commentaire.Irima K.
Le client n'a pas laissé de commentaire.Candy G.
Dropping off truck was meet with hostile man , yelling n carying on at us for no reason .JEFFREYL P.
Everything runs smoothly. I have no issues.Joanne H.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.David C.
Excellent service à la clientèle. Very nice and easy to work with. Will use them again and would refer them as well> Thanks for a great, easy transaction and the nice chat today :)jeff S.
Fast and friendly serviceDARRYL S.
My pick up location was transferred and that's why I was charged for the extra milage. I had to drive 40 km more to this location just to pick up the truck. Sun visor was broken and reduced the visibilityPavlo S.
Great experienceDon M.
Dc Marine was good. Friendly and capable. Tech challenges being so rural. Internet was spotty and. Elk reception bad made for some check in challenges but otherwise they were good.Jeremy P.
Le client n'a pas laissé de commentaire.Kwok Chu W.
Le client n'a pas laissé de commentaire.Prahalad V.
Last minute change of location to pick up a sub par vehicle. Very poor experiencePeter D.
Le client n'a pas laissé de commentaire.Andy H.
Very friendly nice vehicle clean . Will return again to this location.ROBERT M.
Le client n'a pas laissé de commentaire.James W.
Good customer service.Barbara P.
Le client n'a pas laissé de commentaire.Hassan M.
Le client n'a pas laissé de commentaire.Melissa T.
Friendly and convenient locationPatricia B.
Stop over billing people, last time i rented from Uhaul (13) i was charged for gas luckly i had pictures to prove myself. This time I have 4 charges on my credit card from Uhaul, and being charged for gas AGAIN, but once AGAIN I have pics. and i cannot reach anyone in that office to clear it up!!!Gordon M.
Le client n'a pas laissé de commentaire.GORDON H.
Le client n'a pas laissé de commentaire.Sean W.
Le client n'a pas laissé de commentaire.Jennifer M.
The service was fantastic. From help with booking to returning.THOMASJOHN L.
Le client n'a pas laissé de commentaire.Andrei M.
Le client n'a pas laissé de commentaire.Sandra H.
Le client n'a pas laissé de commentaire.Vasily L.
Le client n'a pas laissé de commentaire.Kevin K.
The front alignment was off and the wheel was turned 20 degrees to the right to keep the vehicle straight. Everything else was above expected. Really fast checkin and return, Great review of the vehicle by the staff.Paul N.
Le client n'a pas laissé de commentaire.ROBERTE B.
Le client n'a pas laissé de commentaire.Nigel B.
Le client n'a pas laissé de commentaire.giselle B.
I went to drop it off Monday morning around 11 am and they were closed.Anthony B.
The worst experience ever. My first and last time I used uhaul service. I waited over 50 min for online puck up. Would not ever recommend to anyone to use uhaul servicesMaxim T.
Le client n'a pas laissé de commentaire.Graham W.
The service was professional, fast and they were very helpful with helping me connect the trailer.DIONINO D.
Le client n'a pas laissé de commentaire.SUTHAGARAN M.
Help to unhook the trailer after a long hard day would have been a nice customer service touch, it was on pretty tight. Overall great service, they were even able to provide an wiring harness adapter to hook up as my truck input was a different configurationGeneviÃ¨ve B.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.CLAUDE F.
Le client n'a pas laissé de commentaire.Tanya L.
Le client n'a pas laissé de commentaire.IREN W.
All was perfect! and super helpful.RUDY T.
Le client n'a pas laissé de commentaire.Tristan R.
Le client n'a pas laissé de commentaire.JOSHUA B.
Le client n'a pas laissé de commentaire.Frank S.
I have been over charged i got an invoice of $86 and charged me yesterday for $132KISAN P.
Le client n'a pas laissé de commentaire.Brandon S.
Really happy with customer service and ease of rental through D C Marine.MICHAELC S.
Very good experience, and convenient location for us.Stephen M.
After having to drive over an hour from my requested location to do a mobile pick up, this location hadn't even assigned me the vehicle properly in their system. I had to spend an hour the night before my move waiting for customer service and having them get everything properly set-up. Incredibly frustrating a night before a move.Samuel A.
Le client n'a pas laissé de commentaire.Jamie H.
Le client n'a pas laissé de commentaire.Derrick W.
Penny very friendly and listened graciously to my story. She is very compassionate to her job.Leanna L.
Le client n'a pas laissé de commentaire.Robert B.
You need to put snow tires on your equipment. I got stuck backing into the parking spot at Uhaul and trying to back up into my driveway.SIMON G.
Everything was perfect. I especially enjoyed dealing with Penny from DC Marine. So professional and polite.KIMBERLEY W.
Le client n'a pas laissé de commentaire.James H.
The woman was helpful and very nice. But there was a very large dirty-looking man behind the counter who insulted me. I had difficulty backing up the trailer. Instead of saying, "Yes, it takes some practice." He insulted my intelligence and then walked away. This human is a poor representative for U-haul and should be removed from your system.G-Allan M.
Courteous & fast, definitely will recommendDEANNA B.
Totally Happy Great people Penny and DouglasPETER S.
Last time I used U-Haul was in '97 and it was a horrible experience with reserved truck not what was ordered, dirty and rude, uncaring and unhelpful staff. Ended up canceling and going with Ryder across the street. Night and day compared to this most recent one. Equipment and customer experience were fantastic. Staff were friendly,efficient and informative. Will definitely rent again and refer to others.GLENN B.
Le client n'a pas laissé de commentaire.CATHERINE W.
Penny and Doug were the best! Awesome representatives for uhaul!!MICHAEL K.
Le client n'a pas laissé de commentaire.PHILIPSHAWN H.
Le client n'a pas laissé de commentaire.Douglas N.
Le client n'a pas laissé de commentaire.Josh P.
Nothing wrong with the location except no one answers the phone on the weekend. My beef is with UHaul's online system. Too many hoops to jump through. Takes forever to get a booking, and to return vehicle.Renee B.
Le client n'a pas laissé de commentaire.Tony K.
Le client n'a pas laissé de commentaire.ANDREW C.
Le client n'a pas laissé de commentaire.JOSEPH H.
Le client n'a pas laissé de commentaire.DAVIDG B.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.KIMBERLEY W.
Le client n'a pas laissé de commentaire.Matt M.
Le client n'a pas laissé de commentaire.Geoffrey D.
The trailer we were getting was not at the rental place we had to go an hour and a half out of our way to go pick up a trailer so I can move the car that I wanted it was just the one big hassle I should have got a better discount for it I'm not pleased with my service whatsoever if I hadn't known it was going to be this much hassle I would have borrowed the trailer from work and did it that way instead it would have been a lot easier and a lot less aggravation as far as I'm concerned I should be getting half my money back for the aggravation that I had to go throughKelly C.
Reeked like cigarette smoke. We put our stuff in there. We aired out as much as possible. Very gross. Also, I was originally told Markham then that moved to Newmarket - which was annoying but manageable. Then it was moved again but much ur there away. I had coordinated everything to Newmarket. Worried if I waited another day it would have gone even further north. Move was very stressful. You made it more stressful changing locations and not having a full tank.KIRKE S.
A warm and friendly place. Just a wonderful experience.LEON W.
Le client n'a pas laissé de commentaire.Gerrard T.
Le client n'a pas laissé de commentaire.Joshua B.
Not charge people a gas fee when they almost put it where it was. It was like half a notch. So I put $30 in for gas, and get charged 35 for not putting in perfectly. Mine as well not fill it. Not to mention 89 cents a km is insanely expensive. Won't be using uhaul again.Dylan B.
Le client n'a pas laissé de commentaire.Giovanni P.
Le client n'a pas laissé de commentaire.DAWN D.
I ordered a 26 ft moving truck for a 4 bdrm house for May 1st. in Newmarket, less than 24 hrs before I pick up the truck, I get a call that my 10 ft truck in Sutton is ready! (35 min north of my location in newmarket!) It will cost me the same amount and I have to have it back by 4:20 pm?! You ruined my move! I have never been so disappointed. Especially during covid lockdowns! No matter who I called nobody would even try to help. All I heard from your staff was " well this is typical mam. Next time don't book it online" or "this isn't my region, I can't help you." (the phones were being transfered all over because of the call volume) I'm appalled at your policies and lack of customer service! After spending hundreds of dollars on Uhaul boxes, paper, mattress covers, tape and bubble rap - this is how I was treated! I would love to know how you plan on changing my opinion, if it even matters to you at all.... Belinda Black 519.999.2633Belinda B.