Good customer service from this location.
Jim van Schie
Customer Reviews for D C Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always a great experience renting from this location
Farnaz WinchRental trucks should be full of gas on pick up. Customers shouldn't be required to guess how much gas is required.
STEPHEN DOVERThe only problem we had had was we could not phone the place we were told oh they never answer at dc marine you’ll will have to go yourself other than that excellent service
Laura Dove-FontaineExcellent customer service. The trucks are very well maintained. Keep up the great work.
Farnaz WinchVery kind lady on a Saturday morning
Miqueas Balinasvery bad experience because they charge me more thats why
RAVI PATELExcellent
Jeanne BellIt is winter season and the van didn't have snow tires. No snow brush provided to clean windshield Gasoline too expensive. The van had no signs anywhere to indicate to put gasoline and not diesel. Very expensive to rent a cargo van
Rene EscobarDenise needs to improve her customer service skills. Very rude and abrupt
Laurie McdonaldThe agents were friendly and helpful. I recommend this tore to everyone.
Dawna ReidIt's a bit of a process to rent a vehicle, though that's not on the part of the dealer we interacted with. Can be a bit pricey too, but we had no issues with the place we rented from.
Craig LeslieRude rental agent
Wayne LawleyVery good customer relations
Travis SnowHad adult passenger and air bag switched off. Passenger lower convex mirror poorly adjusted. Otherwise a pleasure to drive.
JOHN DOKURNODriver side window would not roll down. Issue was reported to the facility
Eric DrakeOnline system would not work at check in or pick up. Wasted over 45 minutes of our time. Would not recommend anyone goes to this location. The man at DC baseline was extremely rude to your uhaul customers and the online system had errors connecting at this location. I have used uhual a few times, never had an issue. This experience would be enough to send your customers elsewhere.
Peter GennaroRude person at the pickup. I came inside to ask for the dolly and a rude guy at the pick up just said. "no you're on your on" 3 times.
Cleber Santos MartinsEverything was great, easy drop off.
Paul KruseLower your KM/mileage rate
Terry OwenAccept debit card as payment . Make your customers feel important instead of asking for 2 people as assurance. I do not own a cell phone or have access to email when not at home. I was instructed to take photos of any damage how to I do this . I will never use uhaul again
David MalcolmWe were extremely dissatisfied with our UHaul experience. I had booked a 26' truck 3 months in advance from my local dealer (5 minutes away). Ended up with a 15' truck which I had to pick up from 45 minutes away. This caused us to have to make 2 trips!
Marian TigheOnline check in was not working and this location does not do bigger than 15’ trucks ,,...,
Chris Kovachisexcellent rental experience. The 10 foot truck was the perfect size. The truck was ready on time and check in and check out was fast and efficient .
Scott McCradyVery friendly staff
Fayyaz DinSuper nice
Joe SoaresGreat place to rent a Uhaul. Nice people.
Josh BirkleThis has nothing to do with the neighborhood dealer, they were great. I booked a uhaul 15' truck 3 weeks ago for sat April 1. 2 days before my booking I was called by your cs team saying I had to drive to a further location and a 10' truck was all they had. I took it knowing i would not find another truck in 2 days time. The 10'truck was not big enough to move everything and my move out day was completely ruined causing immense stress to myself and the people moving in. This is unacceptable and I would like a refund., I will never use uhaul again
Adam PurvisStaff there are very rude to deal with. Equipment was exactly what I required.
Derrick WhiteThe staff was extremely helpful when we had issues with our mobile check-in. Nice having a place with great customer service so close to home. Will definitely rent through them for future needs.
Dave HillVery disapoint of the whole experience. I was guaranteed to have a pick up in Mississauga and I had to drive 2 hrs to pick up the truck. Same with trailer guaranteed to pick up in Mississauga and I had to drive to Brampton. Not organised and missing information for both pickup. They kept on calling me. The whole experience was bad. The only person that worked well to help me and efficient is Kylee. She was amazing! Uhaul was not a good experience .
Elise PaquettePenny was a delight and very helpful! 10/10 would recommend.
Joshua GroetelaarsUhaul as a whole is a joke of a company. They do nothing to help you. Only the individual locations are who I would recommend. Uhaul, nope. Price gouging, no equipement that was booked 6 weeks in advance.
Carolyn WrayThe irony is that we pay a $20 fee for after hours and the customer does the work then of getting the rental set up.
Jim McPhailVery friendly lady! Had no problems.
DARLENE SPARKESEverything was great
Janet McPhersonIn the process of dropping of the truck at this location I told the lady that I hadn’t put gas’s in the vehicle yet.A heads up as to how much I needed to put in the tank would have been helpful.I put in 190 dollars worth of gas which I told the lady when I got back to DC Marine I had put in that much and now she tells me that I only needed to put in half.Now she tells me.So I put in at least 100 dollars that I didn’t need to put in.Something needs to be done about this,she informed me that I was out of luck,what kind of customer service is that?
Muriel MasseyPick up of the vehicle was greatly hindered by having a location requiring the Internet, that had a very weak signal. Much driving to other locations to get at least two bar signal strength, and then your representative says we have to be at the location. You should know better.
Brian CarlickPenny is great to deal with
Wayde JacksonDropping off truck was meet with hostile man , yelling n carying on at us for no reason .
JEFFREYL PEEBLESEverything runs smoothly. I have no issues.
Joanne HendersonExcellent service à la clientèle. Very nice and easy to work with. Will use them again and would refer them as well> Thanks for a great, easy transaction and the nice chat today :)
jeff STEWARTFast and friendly service
DARRYL SKELLYMy pick up location was transferred and that's why I was charged for the extra milage. I had to drive 40 km more to this location just to pick up the truck. Sun visor was broken and reduced the visibility
Pavlo Soskin