Le client n'a pas laissé de commentaire.
Cynthia Ray
Customer Reviews for DML Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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App was cumbersome for return process
Sean McCoyGreat guys!!
ROSS FRITZCannot think of anything to improve.
Jonathan BurtonIncredible group of guys working inside the garage and the rental office. Very helpful knowledgeable great experience I will definitely be using them and I will tell all my neighbors as well. What a great outfit you guys have
PAUL STRICKLANDDanny and Blaze (proprietor and customer service rep) were highly professional--courteous, accommodating, and knowledgeable. Was a great experience working with them. Great U-Haul ambassadors!
Linda IvesThe people at the location were pleasant. But the vehicle had 136 000 miles on it and it looked it. The cargo area was in poor condition and the location provided blankets (without charge) to cover the entire floor because I would not put belongings on the filthy bare floor. (When I first looked in there were globs of what looked like oil.) There were two very new looking trucks of the same size on the lot and I asked to use one of those. I was told that they were leased to others for one way use the next day. When I returned two days later on a Sunday, they were still on the lot. I rented a UHaul truck in Florida a few years ago for local use. That truck was in even worse condition. I will likely need a local truck again in a week. It won't be a UHaul.
Larry SchackJust be there for them if it is a weekend or Sunday rental, as you were for me!! Thanks so so much for making my experience easy and less stressful than normal. I truly appreciated it!!
Gweneth KellyThere was confusion and I was charged twice. I picked up the truck and said I'd come back a day later to get the car carrier, but then we got 8" of snow and the people I hired to move my stuff cancelled, I was a day and a half late. I went back and I was told they cancelled my car carrier, but kept my deposit and I had to rebook at twice the rate. I had to have the car carrier, so I paid again. On drop off in CHANTILLY VA I was told I had two outstanding open contracts and had been charged twice. It's still being sorted out. The people helping in West Chester were nice and helpful.
Mark SampleGood customer service
Doug zachwiejaThe van ran excellent and we had no mechanical issues on a 500 mile round trip.
Joseph SmithKnowledgeable and patient, ensured that the equipment was properly working and connected.
DANIEL CASNERAmazing customer service and support!
Katie MargeThe online check in process was cumbersome, repetitive, and borderline offensive.
Jay RoweVery helpful at the last minute.
Scott Friedgen-VeitchBlaise was a nice young man to talk to about my rental this morning. He assured me that I could rent the truck one way which was very convenient rather than having to return it to the WC location.
Geneva CovingtonNothing, everything was very professional while being personable, reasonable and friendly. You made our moving job so much easier, thank you.
ed selinskiThis is by far the best U-Haul I used. Close by, has the equipment needed, and the gentleman at the shop was pleasant and professional! Will definitely use again!
Mahmoud AmerEveryone was professional, quick to serve, and friendly. Merci.
Michael RudolfThey were great!
James McGustyDrivers area was dirty. Oil change was needed.
Constantinos MitoulisScheduled 7:30am to pick up the vehicle, when I arrived at 7:30am had to wait for 10 minutes with NO other customers insight. I retuned the vehicle on Wednesday (11/22) at 6:58pm...Yet, still charged for the FULL rental...WOW THAT'S CRAZY! U-Haul should really consider finding another part for the area.
John StrayhornNothing ….Agent that checked me in was terrific ..welcoming and professional…
Dennis MurphyAlwasy a good experience at this dealer. Employee informative and easy to deal with
Joe WalshIt ended up working out great for me, but I reserved a 20 foot truck online and they did not have one. Apparently the online ordering system isn't accurate at all, as it let me order a 20 foot truck from there when they did not have one. They ended up having a 26 foot truck which worked out perfectly. The employee working provided excellent service, great customer service skills. Thank you, will recommend and use again if ever needed!
Chris PashkoThe location and the staff were FANTASTIC- Great ppl!
Tricia KiddieFriendly, helpful, great
Charles ErskineMy U-Haul experience was very bad!
Kathleen GarrettQuick and efficient service
charles murrayreturn was great
ed gaydlsWe did not go into the facility. The gentleman met us in the parking lot when he saw the truck pull in for drop-off. He was very pleasant and helpful.
Richard McCurdyLimited parking available
michele dambrosioTruck rental should include a handcart, and trucks should be equipped with USB phone chargers and audio connections.
stephen palmerBlaise was unbelievably polite, helpful and quick. We've had issues with stressful equipment rental in the past, but at this location, things honestly couldn't have possibly been easier. We were treated politely, everything was explained in detail and both the pickup and dropoff processes were easy and fun with his help. Thank you so much for all the help!
James AvestruzI disagree with the arbitrary fuel reading and subsquent billing of a fuel service fee and billing of 5 gallons of fuel at $6 per gallon. I picked the truck up with a quarter tank of gas and dropped it off with the same. Disappointed in the unexpected extra charges.
Scott ShoopTruck broke down after loading. It took 7 hours to get a mechanic and 2 tow trucks (the first one did not show) to deliver the loaded truck to the 20 mile destination.
Gregory WilliamsNo improvements needed. Your Service Representative on Saturday, August 15 was very professional and helpful. He suggested I check the size of the loading areas for two different trucks to help determine what would work best for me.
Jeff HaarveyFriendly, efficient good service!
ANTHONY MASSIAll good
Thomas MauserDriver side and passenger side of cab was dirty ( trash and sticky console).
Michael Dewey2 different rental agreements were made by Twin Locus Barns instead of one. I was contacted by U-Haul about picking up the second one. I told them it was a mistake made by TLB. So they cancelled the extra reservation. However they cancelled the wrong one so upon drop off they had the wrong truck info. My truck was 1/2 full and returned slightly above that but that info was cancelled. U-Haul charged me $48 for gas up to 7/8 full which was the truck I never rented in the first place.
Joshua RennerThe location was great but we originally reserved our 26 foot truck in downingtown and were notified last minute that they no longer had it available. This location was flexible in getting us a 20 foot truck at the time we needed for our move but it was an inconvenient location and we weren't able to fit all our furniture and had to make 2 trips.
Andrew ReidDanny at the DML location is very knowledgeable and friendly. I'll definitely use this location again, even though a nearby competitor has a lower mileage rate for similar trucks.
Michael BuceI would never want to rent from here ever again. I spent to much money. I couldn't drop off the truck to another U-haul location. I had to bring back to where I got it. Spent extra money for extra miles when I didn't need too. Places like this shouldn't have them. Even so say these U-haul truck are only for local use.
Aaron BarahonaVery quick and easy
jennifer maddenVery well run U-haul. I walked in and immediately was greeted. Vehicle was ready, fueled, and clean. Vehicle was in good driving condition. Drop off of vehicle was easy as well. Dropped off keys and they email you your receipt 5 minutes after I left.
NOEL PELLETIERThe truck had engine light on the whole time. The gear sometimes jerks. The cabin light doesn't go on when you open up the car. Had trouble finding how to turn it on. You charge too much for mileage.
DIANA CRESTAI signed up online and added furniture matts/rugs. They were not in the truck... UHAUL needs to do a better job of reviewing with customer all ala carte items ordered for the engagement
Charles WilsonExcellent customer service. Eveyone super friendly and nice.
Lou CiriglianoCourteous and helpful staff.
Richard MazzottaThe DML was terrific. Staff was very kind and helpful. Absolutely thrilled with the service. Way cheaper than I had expected, as well.
Grace FernandezExcellent customer service! Aiden is very helpful!
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