Évaluations des clients Dales Wright Tire & Auto Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Dales Wright Tire & Auto Service

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Connor L.
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Used these guys three different times and they always take care of everything. Dropped off and got my receipt the following morning. Fixed the miles that Omaha had screwed up.

Carrie M.
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The online mobile app process sucks and took us nearly 2 hours

Marilee H.
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Le client n'a pas laissé de commentaire.

david H.
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Located on a very bust, and was very challenging to negotiate entrance and exit.

Christopher W.
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Le client n'a pas laissé de commentaire.

WALTER R.
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Le client n'a pas laissé de commentaire.

JEFFREY K.
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We returned our equipment the morning after rental. then we got a message that they didn't receive it Saturday. making us rush down to take pictures that it was in their lot. extra stress is not a good thing. Thank goodness it was there. People really should do their jobs so that others don't stress.

Kelly C.
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Le client n'a pas laissé de commentaire.

DEBORAH D.
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I nearly killed myself on this trip...NEVER USE THIS COMPANY AGAIN

ALEKSEY S.
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Le client n'a pas laissé de commentaire.

Dean P.
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We had reserved this trailer to be dropped off in Huxley, Iowa-since we were towing with an RV. Was contacted by uhaul less than 24 hours after pickup and while on road-that drop off was changed to this location-25 miles from Huxley. Also this location was impossible to drop off while towed with RV-so had to borrow truck to return trailer-was extremely frustrating. Uhaul knee we were towing with RV-and this location would not work! Requested a call from supervisor about this-but never heard from anyone. We will be renting a trailer for return to Florida in 2 weeks with RV-very concerned about pick up and drop off availability with RV!

Bryon W.
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Le client n'a pas laissé de commentaire.

Rynold D.
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Work on transaction

JORGE D.
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Le client n'a pas laissé de commentaire.

TYREE G.
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Le client n'a pas laissé de commentaire.

AUSTIN H.
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I went to the Windsor Heights location because it showed open an I live close. No one was there I called the number and no answer no call back. This forced me to have to drive across town to the other location and purchase more milage due to the distance different. The Dale's tire location not only answered their phone but had a truck ready and waiting. The woman on the phone was helpful and seemed to understand I was on a schedule. The woman at the counter was fast and professional. I would highly recommend this location to anyone. The first location looked like a dump and apparently does not want business. It was night and day difference.

Kim R.
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see my comments above. You charged me extra miles when you said you wouldn't. Also, the tank was not full when we got it and we filled it because, really who can stop the gas at exactly where it was when we picked it up. Maybe you should refund that amount at $3.50 per gallon. Very dissatisfied about this!

Daniel R.
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Bigger lot, or bigger entrance/exit

SUSAN H.
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Easy to reach. Customer service was great

ANGELA V.
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Thanks for trusting me to use it and bring it back before it was needed I got a lot done within my time frame and it made my day!

Michael G.
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No weekend hours so was a remote drop off. Didn't see inside of facility, but exterior was tired.

Scott L.
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Drop off place Closed due to power outage from a storm that morning. I hit rain on the way to Des Moines and when i arrived to unload, the items i packed in the front of the trailer were wet and water was visible on the floor. Luckily it was new furniture will packed in the cardboard and hadn't soaked through to the furniture yet. Trailer was very easy to pull and followed like a dream tho.

Jeffrey S.
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Le client n'a pas laissé de commentaire.

Justine B.
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Had to go there because there was no 10' in Ames Iowa. Inconvenient and out of the way. Cost me time and gas and was only given a $25 discount.

Jeremy M.
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Le client n'a pas laissé de commentaire.

DAVID N.
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Friendly neighborhood business. Not an impersonal chain. They do lots of automotive services and Uhaul rental on the side.

JEREMIAH S.
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Le client n'a pas laissé de commentaire.

Steven D.
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Le client n'a pas laissé de commentaire.

Eric T.
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Le client n'a pas laissé de commentaire.

Jacob J.
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Reaching them by phone was tricky. I'm not sure that it isn't an internal issue regarding contact info in Uhaul's data base. But once I actually talked to a person, they were very helpful and polite.

SABRINA W.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Auto transport at location on 63rd street after having reservations for 3 weeks had no trailer available cause one was late coming back 3 hours told me I had to talk to manager who was on lot with customer. After 2 hours of waiting another representative said mamager hadn't been in that day. I had to leave my vehicle at a friends till I can cone back and rent another truck and auto hauler. Costing me flight and rental plus fuel that I wouldn't have had to pay. So pissed off and should get free auto transport rental when I return back to get car. My opinion as customer but probably won't get a answer.

Katie B.
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Le client n'a pas laissé de commentaire.

KAREN A.
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Same as the pick up location, the return location was a little out of town, but everything else was fine.

JOHNNIE W.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

CASSANDRA M.
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Le client n'a pas laissé de commentaire.

JACOB M.
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Great customer service and good all around return.

Ricardo R.
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Le client n'a pas laissé de commentaire.

Rory K.
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Le client n'a pas laissé de commentaire.

Robert G.
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Le client n'a pas laissé de commentaire.

Brice H.
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Le client n'a pas laissé de commentaire.

Kelsi W.
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Truck and location was great. Easy to find everything I needed, the only downside was retrieving the key from the lockbox, which I understand my struggle is probably unique to most customers. Box number 1 was a little difficult to use. Mainly because of my height (I'm 5'2). I had to stand on my tippy toes to put in the code, and that also made the angle difficult for me to get the lock undone. It took me over 15 minutes to just get the lock off.

Tera K.
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None. Best customer service I've ever experienced.

Alan S.
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Le client n'a pas laissé de commentaire.

Richard S.
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Assistant could be a little more friendly. She smiled but it was not really genuine.

David H.
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They were very nice when I dropped the trailer off they were closed so went back on Monday to get deposit

Tracy N.
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This was one of the most inconvenient experiences of my life. Having a real person at either location would have been much quicker and less stressful. Checking the truck out check almost 20 minutes. waiting to be verified at the last minute instead of when I reserved the truck several days earlier was ridiculous. the location that I called the rent the truck from was only a few blocks from where I was moving from, unfortunately instead of U-Haul making sure the truck was at that location. I had to go clear across town (30 min away) to pick up the truck. It pretty much felt like I was doing U-Hauls job for them. Moving is stressful enough when you get traction be an addition to that stress.

Ronald N.
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The staff was friendly, very knowledgeable and helpful.

Scott R.
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Le client n'a pas laissé de commentaire.

Russell R.
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Le client n'a pas laissé de commentaire.

Gregory S.
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Le client n'a pas laissé de commentaire.

Jarin T.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

BRENDA S.
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They returned my call to confirm that the truck was returned.

Alisha P.
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Le client n'a pas laissé de commentaire.

Sabrina M.
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Le client n'a pas laissé de commentaire.

Darrell Z.
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Le client n'a pas laissé de commentaire.

Douglas K.
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The while process went very smoothly. Staff was friendly and knowledgeable!

Harouna B.
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I d love to a person, but there were no anyone. Keys dropped off.

Karyn K.
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Le client n'a pas laissé de commentaire.

Lance R.
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Le client n'a pas laissé de commentaire.

Fayia B.
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Le client n'a pas laissé de commentaire.

Ricky M.
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Le client n'a pas laissé de commentaire.

Nicole M.
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This was my first rental and the online process was so easy. We were early for pickup and the employees were so polite and helpful. I really appreciate this team making my move start out so well.

David W.
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Answer phone or return call

Jeffery H.
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Le client n'a pas laissé de commentaire.

Benjamin P.
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Le client n'a pas laissé de commentaire.

Dennis L.
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Le client n'a pas laissé de commentaire.

william N.
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Le client n'a pas laissé de commentaire.

Patricia W.
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They were super helpful - wonderful to work with during my stressful moving time.

heather N.
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Le client n'a pas laissé de commentaire.

Mohamad R.
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Le client n'a pas laissé de commentaire.

Casey C.
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Le client n'a pas laissé de commentaire.

Julie B.
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This location was amazing. My dad recommended it because he has used this place for years. The staff was super friendly and the place was very clean. Don't change a thing!!

Audra M.
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Just dropped off there and returned via phone.

Johncody W.
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Very helpful and friendly staff

heather N.
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Le client n'a pas laissé de commentaire.

Trevor K.
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Le client n'a pas laissé de commentaire.

Katie W.
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I used the 24/7 pickup as I needed to get it before the store opened. The verification process was choppy through the app, and I was not told prior of what I would need for verification (and it was 7am on a Sunday so my work could not be verified, I had not brought my passport, and the lease agreement was not applicable to my situation). Also, I was supposed to check the cold tire pressure and read the instruction manual prior to taking the truck but 1) there was no device to check tire pressure, and when I stopped at a gas station to do my due diligence and check, their tire pressure device only read up to 50psi, so there was no way for me to do this and 2) there was no instruction manual in the truck. Further, I was not provided with the blankets I had prepaid for which proved to be a problem just because I was relying on having that product with packing the truck and also had to deal with calling U-Haul and dealing with it upon return.

pat S.
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Le client n'a pas laissé de commentaire.

Danielle S.
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The woman who helped me at the front desk was great!

REGGIE W.
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Not charge for a full day when I called to indicate that I would be a few hours late because I was returning the vehicle early. Due to an appointment that required my attendance I had to wait until released from that meeting. I returned the vehicle less than 5 hours after the time to accrue an extra day's charge. I called and indicated that I would be returning the vehicle a few hours past the time I had rented the vehicle 5 + days earlier. Next time I will seek a different company for my needs. I also will NEVER refer anyone to use your company for ANY rental needs. I have used Dale's Wright Tire and Auto service in the past for a few thousand dollars worth of auto repair and was Very satisfied with their service. But I am totally dissatisfied with their handling of this rental agreement. I left the vehicle with nearly 1/4 tank of gas more than was required by your contract.

donna P.
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Le client n'a pas laissé de commentaire.

Jesse B.
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Not sure why i didnt get my deposit back? I never got any confirmation email regarding this information

Christopher O.
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Le client n'a pas laissé de commentaire.

Joyce M.
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Le client n'a pas laissé de commentaire.

Jerzy C.
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a very good service

Daniel G.
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I dropped off the truck on Labor Day so the place was closed. I found the key drop box & instruction clearly posted.

Amber F.
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I'm glad I found them. I was sent all over town from the original location as I was told the truck I originally needed size wise would be available however it was not. We ended up taking way more trips to move the short distance than wanting to after being sent out all the way to the urbandale store to find out he was as confused as we were as he also had no trucks available. Finding Dale's was a very pleasant and relief of stress, the woman was very honest and we had to use a 10foot but she made the expirence much better I have rented storage units ect but after this expirence I don't think i will ever return to a corporate location again. It's sad when you become just another number of customer instead of then known customer you used to be.

MWENDA R.
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Le client n'a pas laissé de commentaire.

MARCIER H.
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Le client n'a pas laissé de commentaire.

Mary C.
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Very friendly

Ethel P.
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In the process of unloading the furniture noticed that a mattress said was ruined by leakage into the trailer due to rain in the area. We inquired about compensation for that and was told we had to file a claim which I stayed on hold for almost 8 minutes. I wanted to actually speak with someone and preferred not to submit the claim online. This is ongoing because I was told it would be at least two days before a representative got in touch with me. I was very displeased in renting a U-Haul that had leaks!!!!

elizabeth M.
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Le client n'a pas laissé de commentaire.

Kristina W.
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Le client n'a pas laissé de commentaire.

Jeff G.
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Le client n'a pas laissé de commentaire.

Robert C.
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x

Rachel Y.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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