I had a very good experience everything went great
Rick L
Customer Reviews for Dalton Mountain Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Helpful, friendly staff.
Matthew TThe tow dolly I reserved, for a one way trip, did not have working lights. I was forced to take a tow dolly that I had to drive 8 hours to return. This is my 3rd tow dolly rental from U-Haul. I will never rent from U-Haul again. If this is the way you treat people who rent tow dolly's, I can;t imagine what would happen if I rented a truck. How hard is it to make sure the equipment is ready to rent, when you accept a reservation. YOU HAD ONE JOB, AND FAILED.
ALEXANDER LInteracted with 1 representative who was knowledgeable and responsive to my needs. Was able to provide equipment desired at my convenience. Excellent service provided.
Dean PI was over charged for fuel. The fuel was almost empty when we got the truck, we went 28 miles, added 3 gallons of gas and were charged $55 for refueling. ???
ERIC HThis location was amazing they got to the bottom of the damage and talked to the pick up location about the damage I mentioned. Pick up location told drop off location he KNEW there was damage to the truck and he didn't mark it as non useable
LEIGHA HGreat service eager to help hook me up and was on my way in less than 10 minutes
Joseph HWould definitely recommend Dalton Mountain Motorsports for your Uhaul needs, great customer service, dispatch was easy!!
RICHARD CIt needs an oil change and the battery the battery is low and I'm not sure if it was for the key and it could have been swept out first or vacuumed other than that everything is fine
Rejean BService was quick and friendly.
David COnly one thing, the wiper washer was empty.
Joaquin PEmmitt was very professional and helpful in the booking process. It was totally hassle free, great availability and he provided options and pricing on the spot.
Jodi SExcellent customer service. The vehicle was clean, had a full tank of gas and handled well for the 200 mile round trip move. I will definitely use this location again.
Erica BTrailer had a light out but worked great. Uhaul as a company sent me on a wild goose chase to get the trailer initially which was disappointing.
Christopher KKnock the snow off before pick up, add the hidden fees of a dollar a mile over 60 miles when the location for pick up and drop off are at 80 miles (that was ridiculous) Put some snow tires on the trucks as well.
Stevie WThe vehicle was fine, but I was charged for an extra day and for miles I didn't drive. I believe at least the extra day has been refunded, but this has not hit my bank account yet.
Kyle vThis truck needs mechanical attention. Took pics where the driver side of the cab has been hit. Engine has a ticking sound
mark tSo the experience I had with U-Haul I would say nothing! Both locations pickup and drop off was excellent! Great friendly people!
Ken TNone applicable
Charity DAbsolutely disgusting and was never cleaned including windshield and had broken cup holders and smashed m&ms in the seats. This was the worst rental ever
Edward TFriendly and courteous customer service. Transaction was effortless. Clean facility and equipment was ready with full tank and exactly as ordered w/ no delays. Drop off was even easier. Merci.
FLORENCE WThe truck's steering wheel vibrated and the front end was loose. We had to go to 3 different locations to get a truck.
Carmen BUhaul can work on giving refunds in a timely manner. The cost should have been no more than 35$ I was charged 60 and I still have not been credited the difference
Keenen MNothing to add.
Paul SThe truck wasn't fit for the road and it shifting was horrible
KENNETH JTo Corporate: Email of receipt are such small typeface that I tried to enlarge to read but could not do so. Had to get a magnifying glass. Please make with larger typeface or so that fonts on receipt can be enlarged please. TY
RAYMOND VWill never use uhaul again!
BRANDON IThe truck wasn't in very good shape -the front seat was broken down and made the driver have to lean uncomfortably. Would benefit from a truck with the less wear and tear. Given the lack of secure reservations, I wouldn't recommend uhaul unless there was no other option.
RANDALL NThe app is always a challenge when checking out, but I can't see how to improve it. It's better yhan it used to be. Dalton Mtn. Motor Sports is convenient, everyone courteous and efficient.
ROB CChecked out a trailer on Saturday with Richie. Returned it Sunday morning. No one said Hey we are closed on Sundays. They used a fork lift to put the thing on the truck. HOW am I getting this off?! My BF had to jerk his truck and GUN it to get the damn thing off. I called UHAUL prior to see if there was an OPEN location for drop off. They said they would charge me for a different drop off location. Really?! IM doing YOU a favor but IM getting charged. NO!! Dropped that thing right there. See ya !!!! THEN they have the audacity to charge me for TWO days for my ONE day rental. I had to call SEVERAL times to get my money back for the 2nd day and i STILL got charged an extra $7,95 for insurance I never signed up for. Rep said she would dispute it for me. I DOUBT anyone will call. NEVER again. I'll stick with Home Depot rentals. THANKS.
Justine cWas closed when I arrived
William LRichard was excellent helping me with my reservation, special equipment and ensuring everything was coordinated for me as I had a complicated long distance move with a 26' truck and needed to haul two motorcycles. The truck drove easily, and his instruction on removing and hooking up the trailer worked perfectly for me. Thank you Richard for making this recent adventure a great one!!
Addy MIt was an easy experience from start to finish
Dave DStaff was friendly and helpful, made the rental easy.
john rTruck was dirty. Sticky spooge all over. I had to clean it. Windshield covered in squished bugs. Wipers worn out.
LARRY BAwesome to deal with. Definitely worth the money.
David HThe abs lights were on the whole time along with the traction control. I took a video and pictures. then the windshield was cracked when I picked it up. The guys working there said oh well we will eventually get it fixed. The van was so dirty. The van kept pulling to the left and when I told the guy when I returned he said that's too bad. He didn't even offer to cut the rental in half. Honestly I'm going to tell everyone to avoid this place. I had a way better experience at enterprise truck rental than here. I'm in such disbelief.
Christopher NBetter maintained equipment. Some of the trucks are marginally maintained
Barry NGreat people and great experience for me!
william SDalton Mountain Motorsports was great to deal with, would definitely recommend them. Got me set up and ready to go quickly!!
Richard CThis gentleman was awesome, he definitely went above and beyond for me. Thank you so much!!!!
Javar RRichard and staff did a good job as always
Barry NHave equipment cleaned, ready to go and things not broken inside it – lights are not on and more of a variety of types of vehicles readily available so that people don’t have to travel out of their way just to get them
ANDREA SWe have used this local UHaul dealer several times and they are exceptional.
Lorraine BAlby was very helpful to a question I had. Customer service was good. Very pleased with my experience
Chester EI see equipment in better condition in most other U-Haul locations, but I guess they take what they can get. This one did have what I needed and was only a few miles from my residence, so location could not really have been better. Yes, I would recommend Dalton Mountain Motorsports in Lancaster NH for other U-Haul rental needs.
David PRichard was very friendly and accommodating. Un service à la clientèle de qualité. I would not hesitate to recommend to anyone.
James HEverything was good except the tires on our truck were basically bald. We had to move in a snow storm and almost got the truck stuck in the driveway because the tires were so bald. We spent a good portion of our moving day just trying to get the truck out of the driveway.
Ivy S