No comments, everything was great. Owner very kind and helpful
Rafael Deras
Customer Reviews for D&S Shipping Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Unprofessional and rude
Danny MartinezThe fuel level on my reservation marked 1/4 tank though the vehicle had only 1/8 tank. I was asked to return it with 1/4 tank. After inserting the fuel nozzle I climbed into the cab to check that no more than 1/4 tank was reached. But when the needle did not move (I didn't check immediately) I climbed out and saw gasoline spilling onto the pavement. Four gallons had spilled. The station attendant checked the fuel nozzle and found nothing wrong. However, roadside assistance discovered the fuel line under the van had been cut to siphon off gas. That explained the missing 1/8 tank. After waiting for the spilled gasoline to evaporate and more than a half hour for roadside assistance, I lost several hours of vehicle usage and more than $17 of gas. Meanwhile i had a disabled elderly brother waiting for me at home. I was billed $70 for a one day rental at only $19,95 plus 30 miles at 0,59 cents. Altogether more than $87. But I blame Uhaul corporate greed. not the little D&S Shipping Services business.
MIGUEL BALMACEDAThe office lady arrived to open doors twelve minutes late did not even apologize and had her clean truck cargo area was left dirty
Joey MoralesEverything is good
Rafael DerasEverything was right
Rafael DerasContinue how you treat the customer and always seem to have a smiling face and makes everyone happy
gORDON sCRUGGSExcellent service. Very friendly and helpful customer service.
Doreen ReynoldsGo over operating instructions more thoroughly
Geary WrightExcellent customer service.
adrian fraustoQuick and courteous customer support at this location.
MALCOLM BIDDLESyour guys app over charges fix that other then that car was good just returning it with full gas and charging people 186 for gas fuck out of here app sucks
BRANDON SARABIEI came to return my U-Haul vehicle, and the coordinator was not in office. I had to wait extra time to drop off my vehicle. Her prices and policies are a bit outrageous compared to other locations. I have used U-Haul many times at other locations and never had issues.
Lindsay PintAwesome experience.
Paul DobmeierShirley was very kind, helpful and professional . I would come again when services are needed
Jessica MejiaNothing my experience with U-Haul was great! Drop off personal was super friendly and helpful
Michelle LiraThe app will not allow you to input the milage.
Christopher DavisonThe woman who helped me lied about the time I could pick it up and charged me a third day. She also charged me 29 per day instead of 19 for the 10 foot truck. I will call to complain and get a refund Monday. I will also be leaving a poor revue on yelp. I might also call the better business bureau.
Jose LepeVery friendly and helpful, thank you so much! Will come again next time I'm in need of a truck, thank you for everything!
Sandra SanchexNothing , service overall very good
Roberto EstradaWork on the after hour return app. We fumbled around with it for about a half hour before we got it to work...or so we thought! The next morning i saw the receit and I was charged an extra day. Luckily I took pictures and we were able to get our money back for the extra day, but had we not, we may possible be liable for the extra day. FIX THAT APP! thank you
erika arrinctonCustomer service is very poor. I requested personal pick up and the office manager switch my pick up to the app. I had problems with the app and had to have her help me anyway, which is why I requested counter pickup in the first place. After all the app frustration, the office manager was trying to be sound friendly but she was very condescending and rude. She was even having trouble getting us set up on her computer. The check in was a mess. After the rental process was complete. I left got home and realized I had to go back for the hand truck I rented and she didn't place in the truck. Used miles that was her fault but didn't adjust the miles used at pick. I was very upset. The truck was clean but sounded like it was going to break down at any moment. Engine light was on the whole experience.
Nick CarloSomeone that’s no what she doing and speak English bad customer service skills
MAKEBA BRANNONVery bad customer service requested a paper receipt could not get one.
Ray BurkI will recommend this AHUAL to my family and friends.
tam tichI liked the customer services and the prices seeme fair .
MICHAEL CARTARI was over charge and haven't had a chance to dispute charges
Yesenia RuizThey charged me twice , did not give me a lock all my things flew out if the truck. When I informed the owner she said there's nothing "they can do". before driving off I asked her if the truck not having lock was on and she said yes
Blessing TrobelAwful customer service. The owner of this company needs there partnership contact CANCEL. THEY HAVE NO CLUE WHAT THEYRE DOING !!!! Never will I step foot in this place.
Kim HaynesworthEverything was great and I will definitely use this location again
Valerie CollinsI called the location because I was not aware I had to returned the truck in through the app if returned after hours. When I picked up the truck I asked the sales rep what I needed to do when the truck was returned after hours. He told me all I needed to do was parked the truck in their parking lot and drop the keys in the lock box, that they have video recording and would be able to tell what time the truck was returned. I pretty much took-his word and did not read the contract, I know I should have. Two days later I checked my bank account and there are Monday oh OK three extra charges. I'm paying almost $200 for using the truck for two hours. I saw this an immediately called this place and a lady answered, she was so rude and didn't want to help, I asked her about the charges and explained what had happened, she said I should've check-in the truck through the app, I told her and all she kept saying was that I should have read the contract.
JOHANNA ROCHENYTruck was old.
Enrique EsparzaI always use this location. I like the customer service, and the prices seem fair to me.I always recommend this location to rent a UHAUL to family and friends.
ALONZO MONZONRien
Francisco CoronaEasy and easy out excellent service recommend highly. very friendly and polite. That means a lot.
Gary JenkinsShirley was really heapful,she is always very kind .It is my second time renting in this place and I recommend this place without hesitation.
Eric BrownRep was rude. Did not provide all the equipment payed for. Tire pressure was low when truck was picked up.
Cody RuddWorst customer service when picked up vehicle
Georgina San MiguelEl proceso fue rapido Catherine me ayudo con todo el proceso lo cual se me hizo muy facil ademas hablan espanol.
ALFRICO MONTEJOVery helpful, professional staff.
Mark Ouellette100 % I recommend this U-HAUL place.
ROBERTO MEDINAThe office was very friendly and efficient. I will use this office again when I need to.
Debbie JohnsonEverything was good, service excelente !!
VICTOR LARINGood customer services.!!
celio barronOriginally I was scheduled to pick up my reserved truck in Redlands CA, off of Colton. Prior to getting it I was told to get my truck in Rialto CA. When I went to this location I arrived at 0845 am. They did not arrive and open for business until 930 am. When they brought my truck around I observed it was very load. Upon inspection the exhaust was damaged. When I asked them to get another truck they did nothing. I had to call the hotline number to get assistance. The service at this location was very poor.
JACOB LISTERRude lady on the right hand side got mad at my for not doing her job
Anthony RiveraYou need to have pickup truck available.
Yvonne RodriguezGreat service!!
Eymi AyalaExcellent Best atention
jorge hernandezGreat service!
Ruben ReyesOnly two uhaul trucks at site. If a truck is not returned on time then no replacement trucks are available. I had a guaranteed pickup time but had to wait almost two hours after that time to pick up the truck. Also was quoted approx $1000 for the rental but the bill was over $1500 when I dropped off the truck.
Joseph Greenwood