The owner/associate with D&D Auto Rentals LLC was very unprofessional and extremely rude. I had reserved for a 8:30 AM pickup at another location. For some reason, U-haul switch my pick up location to D&D Auto Rentals LLC .This location opens at 10 AM and does not have a box drop/lock or spacious parking lot. This was very inconvenient, especially because the owner did not come to the establishment until about 35 minutes after opening time which was 10 AM.(after asking that I wait and extra 15 minutes). I even called U-haul and there was nothing they could do since the keys were in the hands of the owner of D&D Auto Rentals LLC. I just had to wait. So I did. Upon arrival, D'Angelo ( the owner ) laughed and said â€œ Well, I'm on MY time â€œ and he, in fact, took his sweet time with assisting me with confirming my check out despite me letting him how I was 2 hours behind schedule and have already confirmed everything online. It was quite horrible. I'd recommend this location be removed as a pick up spot. Even the U-haul representative I called tried to lecture me on how I should have been more aware and picked a different location when I didn't even choose D&D Auto Rentals LLC. It was U-HAUL that changed it ! Anyway, the truck was clean and in good condition and drop off was very smooth at my second location. No issues there!JAYNAYA C.
Customer Reviews for D&D Auto Rentals LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Seffner, FL 33584
Services dans cet établissement :
- Mon–FriDe 11 h am à 5 h pm
- SamediDe 10 h am à 3 h pm
- Retour client 24 heures
Testimonials From Recent Customers
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mirrors were not adjustable...looked like rusted. Floor board was extremely hot of feet. Cruise control is needed. arrived at site and they were out. Tried to do the online pick-up through app. took a long time. truck was secured behind locked fence and cars were blocking exit. Had to wait for them to returnSTEPHANIE M.
The drop box was very difficult to findASHLEY M.
There wasn't any space for me to park the truck, or have my second driver park our own vehicle. It was too cramped and their wasn't any U-Haul signage. The man who worked there was very friendly and took care of everything for me. He was great, but the location itself was confusing and cramped.Damaris G.
Great service .. truck was clean ..Sofiya' H.
The bill was wrong it was 92 mile off and can not get a hold of them. They did not bill me till three days later. So I could not dispute because I'm out of town. I on went from Seffner to dover that is not even 18 miles. Its not like I went to another state I was only gone 2 hours. They did not even answer phone. Hopefully will get settled. Not happyLisa B.
Pricing makes it sound on web and truck that some miles included for $ 19.95. The lady at D and D was wonderfulMark S.
Le client n'a pas laissé de commentaire.Melissa R.
when I arrive at the pick-up location I was charge $42.oo, which was not agreed in the online reservation. The customer service person seemed inexperience and only after one hour was I given the truck.Miguel M.
Service was bad, the owener was late and unprofessionalKIM M.
Le client n'a pas laissé de commentaire.jean G.
Le client n'a pas laissé de commentaire.Damaris H.
Paul was friendly and knowledgeable and I would recommend getting a UHaul from him to anyone!Celia J.
I would never ever ever refer this location to anyone. They need to be closed immediately. It's not being ran professionally! They lost my truck and acted as they had done all of their research. They should be closed as a business.Chauncey N.
Le client n'a pas laissé de commentaire.Bruce L.
Excellent customer service! I will be using again real soon when we move again. I have never had such a good experience! Both my husband and I were super impressed. Way to go!Melanie S.
aucune idÃ©ejudes B.
The customer service was great. Thanks Paul for all your helpGloria G.
Le client n'a pas laissé de commentaire.Jorgelina B.
Le client n'a pas laissé de commentaire.Danieljoseph A.
I had booked the van, from 10:00 AM to 2:00PM for 4 hours, I reached the location by 10:15AM, they told car is not ready come by 11:30 AM, I reached there by 11:45AM, still the car was not ready for pickup. I got the van by 12:30PM. I suppose to use the VAN for 4hrs instead i had come by 2:30PM as My personal car was parked on their location and I had to take the car else they will close the shopSurendra M.
Le client n'a pas laissé de commentaire.Jerry P.
very small lot. hard to get in and out. service was okay. since it's near our home we would do again if neededPatricia S.
Le client n'a pas laissé de commentaire.Nikki S.
Just a bigger sign. There was very good.Nereida O.
I dropped off the truck at 9pm on the day I rented the truck, 12 hours early. The drop off location charged me an additional day because they didn't log in the return until 10:22am the next day. When I called to get it corrected the lady on phone was not helpful and rude.Michele S.
The inside of the truck had grease in the bed. It got on our mattress and I notified U-Haul and filed a claim. It was denied and I now have a mattress that is greasy and not usable. I will tell everyone I know to NOT use Uh-Haul. I am very disappointed with the follow up service.Kenneth M.
Le client n'a pas laissé de commentaire.Harry P.
Nothing! Everything worked well for me :)!Antricia G.
First bad experience at a uhaul location and by bad I mean horrendous I came at the pickup time and had to wait for the manager He immediately got on the phone with a customer while he was helping me and told the person to hurry up because they were closing early We did a printed contract and when I got in the vehicle there was trash in the cab, the mileage was 39 miles more than the contract said and the tank was empty I went back in the office and asked for a reprint of the contract I was told they couldn't do that but the woman working with them initialed the contract and hand wrote the real amount When I got my bill it showed the original wrong contract info and I was overcharged almost 50 dollars I returned twice to the location the first time I was told that nobody there could help me but the manager will call me The second time I was told to wait because the manager was in a meeting and after 15 minutes he showed up and promised uhaul would credit me This hasn't happened I have documentation to back this up Besides the poor customer service from the start I was made to feel that even though they screwed up it was too much of a bother to fix it I was never the customer in this relationshipJohn M.
Le client n'a pas laissé de commentaire.Potter's H.
Le client n'a pas laissé de commentaire.Melyna M.
I dropped off my rental at 10:30am. I had to call them and remind them that everything was turned in so they could end it.... I had given them they keys...... It was due at 6:30pm.Dillon G.
Everything was fineJuliana B.
Simply professional and inviting.Thomas T.
Better staffCOREY L.
I asked for NO safemove coverage on my reservation and it was charged anyway. My assumption is it was upsold to my unsuspecting husband so we paid $14 more than we should have.Corey E.
Le client n'a pas laissé de commentaire.Carlos N.
The gentlemen were so nice and polite. Very down to earth.NICOLE S.
The two young men were extremely polite and friendly and tried to accomodate, however they seemed inexperienced and didn't have much knowledge of the rental. It took a long time to print and complete my paperwork also.Eric C.
Le client n'a pas laissé de commentaire.Kimberly W.
Very nice people. Thank you for your wonderful service. Very helpful.MARYCARMEN P.
I don't think it is fair for uhaul to upgrade me from a 17 ft to a 20 ft then charge me the 20 ft rate. Moving is stressful enough without having to worry about bait and switch tactics.MANUEL D.
Staff was friendly, however they were extremely slow and didn't seem to know how to navigate their own system although we reserved it online.Tiffany R.
Le client n'a pas laissé de commentaire.Presline M.
Le client n'a pas laissé de commentaire.MILDRED C.
They gave me a hard time saying I didn't request a dollies and furniture wraps when in fact I did. Also when I called the day before to confirm rental the man said he would have straps for me but did not when we picked up truckJim E.
Stress the importance of an adequate prior inspection. Checking miles out and cleaning under seats. My experience was poor but it was my fault for skipping the prior inspection.Julie E.
Put up a UHAUL sign... Never even knew it was a UHAUL place.Cody W.
Train employees on rental procedures. I know it was their first time renting the truck to someone but it was very inconvenient to wait forty minutes to get the truck because I only had fifteen minutes to load it due to time constraints.Nicholas M.
the overall experience with being given wrong information and then having rented a smaller truck which occurred for extra trips and a rental car plus the drop-off location is 100 % horrible I just received this email on 5 2 2016 when the vehicle was dropped off at the location on 4 27 2016.. My overall experience was absolutely 100 % horrible and there is honestly too much information too right on this little forum... the only way you can improve U-Hauls experience with me to remove this vendor from your list of drop off locationsDavid W.
It took a while to find the location seeing that there was no identification that D&D auto rentals/ beauty shop was a uhaul rental location. It took my wife and I almost an hour to rent a uhaul because the staff had no idea what they were doing. Warning if they ask for a copy of your ID and credit card they are going against uhaul policy. In the future we will only rent from an actual uhaul dealership no more 3rd party rental companies.Jeremey E.
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