The truck was used for pot plant harvesting and smelled rotten. We had to clean it with Fe breeze and that didn't eliminate the odors. I had to put my stuff in thereâ€¦. Not happy, I was pissed. The people at the location are great, this shouldn't happen and I hope you go after them but I'm the one that had to clean it up and pay the price.COURTNEY JUSTINE O.
Customer Reviews for D&H Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Eagle Point, OR 97524
(Off Hwy 62 on the hill next to Wal-Mart)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 5h30 pm
- Mar : 8h am à 5h30 pm
- Mer : 9h am à 5h30 pm
- Jeu : 8h am à 5h30 pm
- Ven : 9h am à 5h30 pm
- Sam - dim : 9h am à 3h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Picked up trailer and smelled so badâ€¦.made all our belongs smell.DANIELLE ASHLEY F.
Le client n'a pas laissé de commentaire.ALAN BRUCE R.
Le client n'a pas laissé de commentaire.COLE THOMAS R.
Le client n'a pas laissé de commentaire.Terri C.
Le client n'a pas laissé de commentaire.JACKSON H.
Le client n'a pas laissé de commentaire.Robert V.
Le client n'a pas laissé de commentaire.Michelle D.
The truck smelled like marijuana and had potting soil all over the inside and on the ramp. The cab of the truck smells like cigarette smoke and marijuana. I was not very happy to have to be moving my personal belongings in a moving truck it smells like marijuana.LEANN P.
We were not scheduled to drop off at this location. At the last minute we realized we needed another storage unit because we had more stuff than we realized. They were quick to get us into a unit and also called U-haul to see if we could switch our drop off location to them. We were exhausted and they saved the day. Merci.Jennie J.
Le client n'a pas laissé de commentaire.Garrett B.
Le client n'a pas laissé de commentaire.BONNIE A.
Appreciate the location, so perfect for our move. It was a little confusing where to drop the car, location office was messy and poor communication from clerk. All that said, smooth and easy! Merci.Christa M.
Another Satisfied Customer - Thank you.Michael G.
Le client n'a pas laissé de commentaire.CODY EDWARD M.
Le client n'a pas laissé de commentaire.JEFFRIE LYNN U.
excellent service!Jovan B.
I was charged for movers that never showed and was charged for an extra day because I had to get more movers that came out and did the job the following dayThomas S.
Le client n'a pas laissé de commentaire.Heather N.
Sunday pickup and crew was awesome. Got me in and out.THOMAS S.
We had a bit of a rough trouble buying this house with our closing and stuff and they were there had are back standard yesterday at the last minute outstanding customer service we certainly appreciate it and would recommend itBradley W.
The office was messy and kind of dirty. The man who hooked up the trailer gave no tips or information but was quick. The office people were friendly though. They were out of boxes.Carl M.
Le client n'a pas laissé de commentaire.Garrett A.
Le client n'a pas laissé de commentaire.DIANNE H.
Great people, small business so you can expect friendly experience, would definitely recommend themDel H.
The contactless pickup did not work. I still had to complete the pick up in person in the office. There was a line and after waiting I was an hour behind schedule ( it was supposed to be 100 degrees that day and I wanted an early start). The truck reaked of cigarettes and was overall dirty.JILLIAN ELIZABET P.
easy in and out location.GILBERT EMERSON A.
After hours rental worked pretty well.joshua P.
Auto transit trailer picked up had broken straps. The trailer was obviously not inspected before being returned to service.DILLON W.
Bev at this location was wonderful! Unfortunately, U-Haul failed to call the night before to tell me that the trailer I had reserved was not available. In spite of that, Bev figured out how to resolve the situation.Richard G.
Le client n'a pas laissé de commentaire.KENNETH CLAUDE B.
I was told to go to this location to pick Eagle Point) up a vehicle because there are no locations available in Phoenix, Medford or central point that were much closer to where I was move to or even lived at the time. Rather I had to drive 30 minutes out of my way (one way) and accumulate much more miles and fees to get a 15 foot truck. Upon driving to Eaglepoint (Medford, Phoenix and Central Point) to pick up this truck I noticed there were several trucks in these locations that I could've picked up ever much easier had customer service rep. spent a little bit more time assisting me ask me how many things I had rather than how many bedrooms I have been trying to upsell . Upon receiving the truck it was not ready because the customer service representative order me a larger tractor necessary. The truck I had and was offered was dirty and covered in leaves the woman and Eagle point till the turn them in to clean it however he did not do a very good job. Ultimately my brand new mattress that I paid 1 200 $three months ago is now covered in black debris and stained. I am truly upset and disappointed in how U-Haul takes care of their equipment. The inside was disgusting sticky and tons of dirt and debris inside. The back was just as bad.MICHELLE H.
Very friendly folks at the store they help me out a lot.steve K.
Le client n'a pas laissé de commentaire.Anthony J.
Excellent...above and beyond service from this location.KATHY RAY A.
Le client n'a pas laissé de commentaire.Jim P.
Le client n'a pas laissé de commentaire.DEAN W.
Le client n'a pas laissé de commentaire.Susie L.
Everything was satisfactory. My trailer was hooked up and ready to go in 5 minutes. If I had borrowed friend"s trlr., It would have taken 5 hours.WILLIAM F K.
The customer service was great. They were very helpful.TERRY T.
Amazing family owned and operated uhaul rental store would never go to a different uhaul place in the rouge valleyMATHEW C.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Dianne Y.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.John L.
The inside storage area of the 26' we rented smelled intensely like cannabis. The rest was adequateMatthew G.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.Barry M.
Le client n'a pas laissé de commentaire.Dan H.
Excellent service. Very knowledgeable people. Highly recommend this pickup and drop off location. I will never go any where else for my rental needsDUANE ELLIS B.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Gerry Z.
Le client n'a pas laissé de commentaire.Joshua S.
was right there when I brought the truck in, very helpful. Thank You.William E.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.WILLIAM BRANDON A.
Le client n'a pas laissé de commentaire.Veronica L M.
Had the wrong sized truck at a previous location for me and helped take care of the issue. Came here to pick up the truck and it was smooth.Jeremy F.
Le client n'a pas laissé de commentaire.DANIEL B.
Terrible parking and very hard to get around the lot. Guy was very disrespectful to other customers trying to figure out how to take pictures.Evan G.
This was without doubt the worst experience I have had from any company. My pick up location was changed the day before I was due to pick up my truck to a location 2 plus hours away so I had to cancel the reservation, delay my move to a day that I could pick up a truck closer to home. When I got there, they had no blankets for packing protection which I had reserved and paid for. On starting the truck I discovered that the AC was not working. The agent there called Uhaul and told me that sometimes it will kick in after a while of driving but I was not willing to take the chance given that I was driving to OR in triple digit temps. It took almost 2 hours to get the AC fixed and then it failed again after I had loaded a 26ft truck with all our stuff. I had to leave that morning so when on the road I contacted Uhaul to again report the issue and customer service told me to call back when I was 30 min away from Redding where I was heading to try get the AC fixed in 106 degree temps. I did as instructed only to be told that none of the nearby repair technicians was responding. I was asked to go to the large Uhaul center in Redding where they had someone who could fix it for me. On arrival there I was informed that this was not true, that they had no techs and it was just a pick up and delivery location. They offered to supply me a new truck which would have involved unloading and re-loading a full 26ft truck in 106 degree temps which I declined. I left there after wasting further time and gas at 10mpg and stopped at an Autozone to buy Freon to try and keep the ac running cold while it leaked out. This worked for only a few minutes at a time and with each stop it lasted less and less time. Eventually I gave up and just dealt with the heat arriving at my destination 3 hours later than scheduled and exhausted and dehydrated as a result of spending all the hours on the road in a truck with No working AC in triple digit temperatures. I could not be more unhappy with this experience and plan to see what recourse I have to get compensation for this terrible experience. On a side note for the most part, reviews of Uhaul rentals are terrible so its not unusual for customers to have bad experiences. Uhaul gets away with it because they have the lowest prices but honestly its not worth it. Customer Service does not exist at Uhaul and they obviously dont give a damn.Marc M.
Inside cab windows needed to be cleaned other than that the cab was cleanShawn N.
Staff were not wearing masks at any of the several times I went in. I was invited to take mine off. No thanks, I'll protect you even if you don't care to protect me. Truck had 2 wasp nests in it. 2 people were stung. The manager was very nice, however, and helped with figuring out remote pick up.Laurie S.
Bev was super great and so was Dell and Dell's daughter. Would recommend your services to anyone. Thank you very much. Frank and CarolFrank B.
I would not recommend U-Haul to anyone. I will tell them to Never use Uhaul. The medford location gave away our CONFIRMED reservation . We then were sent to another city to pick up a truck. We then were switched from a new truck to a crappy , old truck with 200 000 miles. THEN, we were told we couldn't drop it off in the city where we moved. We had to EXPLAIN that we can't drive ANOTHER 6 hours To drop off at truck. Am I furious ? Yes. Please look at the YELP reviews for the uhaul deal on riverside in medford. This will explain why uhaul sucks.Mark millner M.
Le client n'a pas laissé de commentaire.Howard E.
Le client n'a pas laissé de commentaire.William B.
Vehicle was down right disgusting inside. The cab area had multiple spilled drinks, a layer of grime on all seats and areas, and smelt like cigarette smoke so bad it was hard to drive the vehicle for more than a few minutes. The storage area of the UHaul had sticky marijuana residue coating the floors, sides, and ceiling. As the temperature rose inside of the UHaul the back began smelling like marijuana bad. I understand UHaul cannot dictate what people use the UHaul for to transport, but it is disconcerning that sticky marijuana residue is left behind to cling to a family's items when moving. I will be looking elsewhere for rentals in the future as this experience was nothing but a let down.Robert C.
Le client n'a pas laissé de commentaire.Heidi B.
Cruise control in all vehicles. Correctly mark fuel level on contractJesse M.
Le client n'a pas laissé de commentaire.Katherine N.
Check the equipment make shure it is in safe working order.William R.
Best Uhaul renting experience I've ever had. Merci.Keith B.
Le client n'a pas laissé de commentaire.Cleve B.
I reserved a trailer at Medford facility and they didn't have one and I was de to two towns away. That person told me I could drop it off at â€˜any' u haul place in Littleton, CO. Not true. Got massive run around, rude behavior and hassled when I tried to do so. Complaint filed with UHaul.Paula P.
He was an ass hole, We were moving our mom to California. She's 88 years old She had just fallen and hurt herself. She wanted us to use her credit card. And they demanded that she showed up to have it used. To make sure it was real. It was Up setting and embarrassing. She could hardly move. Thanks to your app we just paid for it online. Will never use them ever again. And by the way they put the wrong size trailer on my truck In the rain. I had to drive around And do it again. What a joke.Joseph G.
quick and friendlyJohn C.
Le client n'a pas laissé de commentaire.craig E.
Le client n'a pas laissé de commentaire.Del H.
Le client n'a pas laissé de commentaire.Deanne N.
Le client n'a pas laissé de commentaire.Carlos B.
The trailer and service were find. I was disappointed that I was required to pay for 5 days of rental when I only need it for 3.Michael C.
The lady I spoke with on the phone was super helpful and courteous. However when I got the truck it smelled like cigarette smoke they asked me to return it at 3/4 of a tank and it was below 3/4 of a tank when I started. And it was dirty I could barely see through the windshield with the amount of bugs. Otherwise fit the bill and worked for what I needed. I guess I just expected it to not stink and be cleaner.Jason J.
Le client n'a pas laissé de commentaire.Patrick M.
They went out of their way to get me a trailer when the one I was scheduled for was not going to be returned in time. great service. ThanksKevin B.
I called the office directly and booked my rental. When I arrived there was not information regarding the rental. I had to wait 20 minutes and go through all the hoops again. The truck was not clean.Antoinette C.
The truck was filthy inside and out. Dead bugs covering the windshield to the point you could barely see out of it. Dirt and dog hair inside cab and it stunk. Back of truck was dirty and had to be swept out. The dolly I rented to tow my car had taillights out and the sticker instructions were torn off. I 100 % do NOT recommend this location AT ALL.Mary L.
Le client n'a pas laissé de commentaire.Robert B.
I would recommend an easier solution to verify identity for mobile app pick up; requiring a reference, lease, or passport aren't enough options. A homeowner without a passport who has friends who don't answer the phone may have an issue.Andrew B.
Seemed a little spendy for only having the truck for 7 hours , but the service was greatTed P.
Le client n'a pas laissé de commentaire.VICTORIA C.
Le client n'a pas laissé de commentaire.barry B.
Le client n'a pas laissé de commentaire.Neila F.
Le client n'a pas laissé de commentaire.david A.
Le client n'a pas laissé de commentaire.Bruce A.
Great servicePerry G.
Le client n'a pas laissé de commentaire.Bill G.
Le client n'a pas laissé de commentaire.Candy G.
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