Évaluations des clients Dans Auto Body

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Dans Auto Body

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Ulrike H. le

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In my opinion, there is nothing to improve. Very friendly people. We had a very good experience

Ray Z. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Very rude. Not professional.

Chichoray P. le

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The equipment was in working order and clean.

Frank K. le

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I find that Anthony is not only a pleasure to work with but also up on any information you need,

Elizabeth S. le

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The people at the pickup location were not very professional or knowledgeable about UHaul. When we arrived at their opening time (8:00 a.m.) and said we had a reservation that was moved to their location, they initially seemed confused and said that the employee who handles the UHaul reservations doesn't arrive until 9:00. They also made a couple negative comments about UHaul around changing people's reservation locations at the last minute. It was annoying that our reservation was moved 30+ minutes away each way from where we wanted it, but to have the dealer make negative comments about UHaul was surprising. We also received no information about returning/what to do with the truck or any sort of receipt, they just handed us the keys and that was it. I had to get a receipt for the initial billing at the UHaul location where we dropped it off at. All in all we got our truck fine and everything worked out, but it wasn't a positive experience.

Benjamin G. le

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I picked up a Uhaul cargo van from Dan's auto body, and to my surprise, I find 2 charges on my bank account for approximately 15 and 45 dollars. After investigating, I found an email saying I was being charged a cleaning fee and a late fee for the late payment of the cleaning fee. I returned the van exactly how I found it with everything cleared out, and triple checked everything. I am not responsible for cleaning up other peoples messes when I pick up the van before using it. So I called the shop to try and clear it up and whoever was on the other line cut me off, told me it was a "done deal", and literally started swearing at me over the phone when I questioned him how wooden furniture could produce a pile of drywall and salt. I would NOT recommend to this location unless you want to be robbed of your hard earned money. Even when I was picking up the van, he was getting visibly upset because someone else was picking up at the same time and he didn't take the time to sort the issue, which was solved in a matter of minutes. The attitude at the shop was unacceptable and this is literally the worst customer service I have ever had. STAY AWAY!

Frank K. le

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My agent that I deal with< Anthony is totally top notch. Always has my concerns in mind. I recommend Anthony to anyone needing to rent UHaul equipment to talk with Anthony. He has totally sold me on the company.

Stanley J. le

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Le client n'a pas laissé de commentaire.

Sean R. le

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Create an option to easily switch your current reservations vehicle choice. I changed my mind and wanted a van instead of a pick up truck and I had to cancel the truck and resubmit everything for a van. Instead of just switching vehicles

Ross M. le

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Le client n'a pas laissé de commentaire.

Cheng Z. le

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Do not tell customer a flexible return time and then double charge for fees and time. Horrible experience.

Eric B. le

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Faster app approval. We were waiting 15 minutes before we were approved to take the keys.

JOSHUA F. le

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My truck was not there when i went to retrieve it. However the customer service person whom i spoke with on the telephone was very accommodating and quickly located me another truck and set me up to pickup immediately at an alternative location not far away.

Diana K. le

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They try to charge me for another day after the truck was returned the same day I rented it, they try saying the truck wasn’t there in the morning after they checked the truck in and the miles match on the bill they billed me for.

Shannon C. le

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Le client n'a pas laissé de commentaire.

Sarah G. le

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Le client n'a pas laissé de commentaire.

Tricia W. le

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Quick easy drop off

Heather D. le

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Anthony went out of his way to help me when there were tech glitches. Stayed determined to resolve to my satisfaction. Very helpful and friendly.

James R. le

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The inside of the windshield needed to be cleaned. The previous user had a dog. Dog nose prints were all across the interior windows Thanks.

Bonita S. le

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Have accurate information on the pick up site. U-haul informed me the remote pickup site would be opened at 8 am Saturday. The pickup location was not opened at ALL on the weekend! We drove from out of State to a closed location. We did not get a 24 hour notification. I had to call and u-haul said "Oh, it seems it was just entered". To add to the mess, 'someone' had canceled our reservation we found out when we called u-haul at the pickup site! We're just glad we got to the remote pickup location early, otherwise we would not have had a truck! Plus, when we got to the u-haul where our stuff was stored, the u-haul had a ROW of trucks! The official u-haul location didn't know why we were sent to Fox Lake when they had trucks available! I've had issues with u-haul in the past and thought I had everything covered for this move, double checked the time and location-wrong! How can a person plan when given wrong information! I hope I don't have to move again! We want to thank Dan's Auto Body (the remote pickup location)! They were wonderful! Remember: they were closed but Dan and his wife went out of their way to help us.

Nicholas F. le

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They claimed higher mileage than I used. I checked the exact mileage with the route I took and it was off by about 30 miles.

Megan M. le

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We dropped off during a closed time. Took a little bit to find the drop off box. It was just a box with a door that opens and closes. No lock. Didn't feel very secure leaving the keys.

Timothy B. le

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Le client n'a pas laissé de commentaire.

le

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The owner was very rude to my wife although he had an alright attitude when I stopped in.

Carl T. le

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Le client n'a pas laissé de commentaire.

Sachinbhai P. le

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First of all i had to wait 2 hours just to get the truck keys in 20 degress cold. They did not provide a key code to unlock compartment to get the keys. The truck was not well cleaned and when i went to drop off the truck the manager is being rude and stating the truck is not clean and charging me 25 dollars extra. When i returned the truck it was in much better condition than i picked it up. This is worst service i will never rent again from this place. I need a refund for 25 of the cleaning and some credit. Because the cleaning i already had done it before returning the truck and they are charging me for the work that i did my self.

Kevin C. le

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Le client n'a pas laissé de commentaire.

Felicia M. le

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I followed the instructions per the pamphlet. I locked the keys in the truck for drop-off. The agent said they charged me an extra $50 for locking the truck. I am disputing this charge.

Donna G. le

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Take a picture of the location specific key dropoff you want used. Also let people know that pickup and dropoff take about 15 minutes so arrive 15-30 minutes early to complete the process especially if it is your first time picking up and you are unfamiliar with the process.It was my first time picking up from an unattended facility.

CHARLES R. le

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Le client n'a pas laissé de commentaire.

GEORGIA M. le

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The online program for checking in the truck was terrible. Took forever to log in and then kept getting message that the website was down. Very stressful.