The stated gas on the paperwork was about 1/8 of a tank more than what was in the truck. I showed the lady at the counter who sat in the truck and told me the paperwork was correct and never wrong, and she would not change the paperwork. The paperwork clearly showed more than 3/4 tank and the truck clearly had under 3/4 tank. With current gas prices this cost me about 25 $more for the rental.Mike P.
Customer Reviews for Dans Place
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cumberland, MD 21502
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : 10h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I owe Dan a review. I've went to Dan's Place several times over the last few months. Dan is the best Uhaul dealer I've ever had to deal with. He's honest and knowledgeable! Dan's the man!Derek J.
The guy was very friendly & inspected the truck and was quick in getting us checked out. I called in advanced to make sure he was going to be there since we returned the truck a day early. He was having computer issues & apologized to us that he was on hold with you guys when we showed up. Easy to get in & out. Great locationDontina K.
Le client n'a pas laissé de commentaire.Scott M.
My first time renting a U-Haul. A good experience overall. The owner explained everything in detail and was very helpful.harold S.
Nothing I live in Cumberland and I come there to rent because they are very nicemarie E.
Dan made it easy and safe return! Very friendly!victor L.
Le client n'a pas laissé de commentaire.PAMELALYNN M.
Nothing, great rental experience!Zachary A.
Dan was wonderful, he explained everything with great details. I would use Dan again and will definitely recommend his services to my friends.Kimberly M.
Le client n'a pas laissé de commentaire.Alexander K.
Dan was amazing to deal with. Very friendly and knowledable. Wish he was closer so I could use him more.James L.
Le client n'a pas laissé de commentaire.nancy S.
There were chips in the door of the truck. This location wasn't as bad as the entire uhaul experience. They at least fixed all the issues but working with Uhaul has been a nightmare! Dans Place fixed everything uhaul continued to mess up even after 3 phone conversations with them!AIMEE S.
Great place excellent service very friendly and very helpful! Very much recommend!Gerald L.
This place does not comply with its posted hours or contact information creating extra time and money to get your deposit back Dan closed early nd in t answer his cell. I had to drive an additional 90 MI l es and take two hours to mak the specia) trip back. Dan even to l d and showed me several others who he still owed money to. Sounds like a scam to keep your money.Terry L.
Le client n'a pas laissé de commentaire.Edward I.
The people at the physical location were great! I get the feeling that owner/operators such as these save your reputation. Your website comes off as scammish, sneaking in prechecked upsells that aren't needed and not noticed until after completing the process. I didn't feel good about booking on your site. It would be wise for corporate to adopt the local operator's mentality. This review process is another clear example. Not a single question is asked regarding the corporate side of the experience, only local operations.Matt S.
Le client n'a pas laissé de commentaire.Stuart S.
Nothing they were fabulousshakor B.
Great Customer Service!!!!!! 10/10Justin D.
Le client n'a pas laissé de commentaire.Kista M.
Le client n'a pas laissé de commentaire.JAMES E.
Le client n'a pas laissé de commentaire.Butch W.
Le client n'a pas laissé de commentaire.MICHAEL M.
Dans place is always my first choiceClatter L.
Dan did a great job hooking me up with a car carrier. Smooth rental process. UHaul needs to distribute the car carriers more efficiently ðŸ¤·â€â™‚ï¸ Had to drive over one hour from my home to pick up this trailer. That's not customer friendly.Kevin C.
Very smooth transaction, excellent service, will use this service every time I need equipment.albert B.
Le client n'a pas laissé de commentaire.Charles N.
Le client n'a pas laissé de commentaire.BRIANLEE P.
Le client n'a pas laissé de commentaire.PAIGE L.
Dan, the owner of Dan's Place was the most knowledgably, helpful, courteous, and friendly person I have ever dealt with in my 45 years of using U-Haul east of the Mississippi (I've never rented west). The equipment was in top-notch condition and ready to go, and check-out & check-back-in was quick and effortless. As long as I live within 50 miles of Dan's Place, I will only use him for all of my U-Haul truck, trailer, or storage needs. Well done Dan!Barrett C.
Went out of way to accommodate mesonya R.
Very nice highly recommend danMiranda P.
Dan was awesomeSean B.
Amazing customer service friendly and always go the extra mile for usKista M.
Not so high on priceamanda T.
Be careful with uhaul online!!! Ordered a 6x12 ramped trailer to show up and be told they do not offer that length at that location and could ONLY get a 5x9.. No discounted rate, same price as longer one and was it was already billed to my card when my driver showed up!!!!!! Customer service Wanda was a freaking joke and said the closest place i could get the trailer i needed was about 7 hours from the loacation i requested. She also acted like it was no inconvenience at all for me. Also claimed a tech tried to reach me to let me know they didnt have the trailer i reserved and deposited money for through a phone call but i was at work and missed it The 800 # said i should have answered the phone and i would know it wasnt available at the small uhaul place but they are at the larger ones. Totally ridiculous!!! Why would they reserve something they didnt even offer???!!! I would not recommend online reservation at all.!!!Amber M.
Quick, courteous and straight forward customer service. Dan from Dan's Place was amazing to work with.Daniel B.
The person who checked out our truck to us was very competent in explaining about the truck and rental regulations. She made us feel confident in using the truck.William M.
Professional and Courteous 100 %. We accidentally forgot our equipment in truck Tammy took the time to contact our business and get it returned to us promptly. Now that's common respect for the customer! Not like our last rental from Pit and Go some of our moving straps got left in truck we never seen them anymore when we called immediately to retrieve them they were gone, trucks cup holders were filled with cig butts cig ash's and filth through out the cab and the disgusting smell in cab. Dans Uhaul is the place to go! If you want the best service, honestly and cleanliness of a truck go see Dan!Kista M.
Tammy was extremely professional and kind:-)MICHAEL L.
Teach all representatives to be like Dan great knowledable guy to work withstephen D.
Very friendly and helpful. A+Shayne M.
Dan made arrangements to have a truck, he didn't initially have on site, available for my rental date. He was very thorough explaining the billing items, and the operation of the truck.Ron R.
Dan is a very sincere guy that loves his job! Very quick and helpful to get you out on the road and answers all questions. Rented couple times and will always go back and highly recommend Dan's Place for moving needs.FRANKLIN J.
Nothing keep doing what he doinMichael Y.
Le client n'a pas laissé de commentaire.LINDA S.
Le client n'a pas laissé de commentaire.Kathleen M.
Le client n'a pas laissé de commentaire.David Z.
Le client n'a pas laissé de commentaire.Paul F.
Le client n'a pas laissé de commentaire.vivi D.
Great location. Excellent service. Best Uhaul in the tri-state areaLEIGH S.
Keep up the good work. Very friendly, easy to work with and very helpful.Michael Y.
Dan was great, efficient and truck was just what was needed!Michael D.
Dan's Place took my reservation when the UHAUL location at 625 N centre st cumberland, cancelled my reservation without notice/explanation. My complaint is for the location at 625 n centre st. It is unacceptable to cancel a reservation and give no notice to the customer. The only way I found out was calling ahead to see if it was ready, and I was informed there was no reservation under my name. After investigating, turns out they had cancelled my reservation when the equipment I needed was returned damaged. Why is it acceptable to cancel without notifying the client? Why wasn't I offered alternative options? Will never use this location again.Larry S.
Quick in and out. No problems.James W.
Great experienceLanny R.
Dan's Place was professional, customer-oriented, and very helpful! Best U-Haul experience to date! 10' truck was in excellent condition and ran safely and operated smoothly on the road. Successful move and super service at Dan's Place in Cumberland, MD. Merci.William P.
Dan was awesome!! He helped me through the entire trailer and truck experience as I was a novice at using a trailer for my car. I couldn't have asked for a more caring, helpful guy!! Highly recommend!!!Karen H.
Dan was great he made the process of getting the rental vehicle problem free.KENNETH M.
Outstanding service. Very professional. Will be the first and last place I go when it comes to renting a truck for any reason.GARY H.
Le client n'a pas laissé de commentaire.SHERRY S.
Dan and his wife where very pleasant to deal with.RAYMOND D.
Le client n'a pas laissé de commentaire.Eric D.
You did great. I dont think there is anything you could do to improve. Everything was there and ready to go. You made check in and check out, fast and easy!Tom C.
Dan was great and easy to deal with. Got me setup right away. Would highly recommend this location to anyone.Jeffrey C.
Always very helpful! Very good service!Stephen D.
Le client n'a pas laissé de commentaire.gary G.
Le client n'a pas laissé de commentaire.Paul F.
Dan is great,he is very knowledgeable about what he is doing. Dan also is very friendly. I would recommend this location to everyone.michael M.
Le client n'a pas laissé de commentaire.Jonathan G.
No negative comments here... Dan was awesome! Very helpful and informative. The auto transport trailer was perfect for my needs and handled very well behind a half ton pickup truck.mike F.
Dan always knows what you needjeff B.
We absolutely love renting from Dan's Place. This is the third summer in a row we've used him for our moving needs, and every single time he's eased our stress and made the process smooth and simple. He's above and beyond. He's the only place we suggest to family and friends. Love,love, love Dan.Christopher H.
Dan gave me the best moving experience. He is so helpful and very efficient.Toshiko P.
Le client n'a pas laissé de commentaire.kingsley A.
Le client n'a pas laissé de commentaire.Bryan C.
Dans Place is the bomb. The People that run this place are the most friendly, helpful, nicest people i have had the pleasure to deal with. Uhaul never gives me this location even when I have tired to get them. They usually give me the one in Cumberland which is not a good place at all. Even when you get it back early from there the person in Cumberland find away to keep your deposit. These people were above honest and so very warm and friendly. Please if you need a pick up or drop off near them use them. Even if it is a few extra miles to them it will be well worth your trouble. Thank you so much Dans Place.Susan S.
They were really friendly and helpful and I would rent from them againsamantha L.
Le client n'a pas laissé de commentaire.scott S.
Awesome experience great guy thanks Danwilliam S.
Excellent service. Dan went above and beyond. Would recommend him to friends and family. Will be using him for all our Uhaul rentals in the future.Chandler R.
Le client n'a pas laissé de commentaire.Catherine L.
Quick and easy the fellow was nice and professional. In and out in only a few minutes. My new favorite place to rent uhauls.ADAM D.
I enjoyed working with this uhaul dealer over the rest of them I've dealt with on four rentals since the beginning of the year. Thanks DanDEAN ALAN D.
Le client n'a pas laissé de commentaire.Jeff V.
Dan could not have been more helpful. I called him with questions more times than anyone should and he was very nice every time and extremely helpful. When we arrive to pick up our truck we were uncomfortable with the size and he showed us every thing he had in the parking lot which was plentiful and we ended up with a trailer which was a much better fit for us. He was very knowledgeable and put us at ease. We drove 14 hours with no difficulties. Dan made sure that we had everything we needed in reference to lights and driving instructions. He made the process easy with an added sense of humor. I need to rent another U-Haul and I will be using Dan in the future.jennifer B.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Excellent service he went above and beyond. Very helpful.James M.
Nothing... very friendly ... I always rent from this location...Frank P.
Nothing. Dan is great to work with and very helpful.Steve W.
Perfect Tip top customer service Thank you Dans PlaceChristopher T.
Make sure the truck is in good working conditionDwight P.
Le client n'a pas laissé de commentaire.Mark A.
Dan is great to work with.Joe C.
Very good and clear communication at Dan's place. Helpful. Sets this location apart from others. Also, easy to get in and out.Craig F.
Le client n'a pas laissé de commentaire.bob S.
Speedy service. I'm always in and out once i show up.JW C.
Le client n'a pas laissé de commentaire.THEODORE K.