Le client n'a pas laissé de commentaire.
Rhett B.
Customer Reviews for Dart Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location was fine, my frustrations are with the reservation process as a whole for this order. I received confirmation of my U-Haul at a different location. The following day I received an email saying that my pickup location was changed without my confirmation. This change resulted in extra fees for milage. I did not receive a confirmation call so was unable to share my experience with a U-Haul representative.
Jamilla G.Good customer service!
Jeffry P.Not charge more for the gas when the gas did not move that much lol
Paige Y.Always great customer service at this location.
Raymond O.I was able to confirm the van with a phone call the day before, and the man was very nice and confirmed it. Everything went fine with picking up the van and dropping it off after hours. Merci.
Diane M.I was over charged from Dart Storage. I paid 178 something for less then 50 miles and for only 3 hours of rental. That was not what I was quoted.
Shontae W.Inside of windshield was very dirty. Windshield washer fluid was empty creating a dangerous situation. Dolly was left in the back as well as a purse and garage clicker from previous reservation. Significant damage on roof of van was not displayed in photos when using the app to pick up so I felt the responsibility to catalog all damage even though it wasn't from me.
Craig H.The return procedure is unacceptable. To have to download the app to return a trailer instead of being able to speak to a human just doesn't make sense when you are returning something on the weekend, without any personnel at the location to help. Very poor!
CLAY B.Pick up and drop off were slow due to the website crashing numerous times.
Matthew D.I never received any sort of documentation after dropping off the vehicle so I have no idea what I'm being charged which I don't like.
Rylee S.Clean and remodel to make the space better to work in and visit. Add landscaping fruit trees and a few planter walls for peppers and tomatoes. The staff was good and service quick and accurate.
donovan J.Only open from 9a-4p Monday thru Friday, awful
ANDREW S.Thanks
TERRY T.The word lock on the box to get my key to the truck was almost impossible to open. Due to the way the lock worked, we couldn't figure out when the tumbler was in exactly the right spot and ended up wasting a lot of time on this that should have been spent moving instead. The word we were given for the lock was “hateâ€. That does not seem like a great word choice either for a business either, especially in today's climate. Also the app requires multiple restarts throughout the rental process, which was extra frustrating. I was supposed to pick up the truck at 8, we started the process a few minutes before 8 and didn't leave the lot until about 8:48. That's a really long process for something that should have taken 20 minutes at the most. I'm willing to try the location again if they are open and I can deal with a person but I do not plan to use the app process again.
Heidi P.I had no issues with my rental. They helped me get the trailer hooked up and made sure everything was working properly before I left.
Thomas N.I love going to the Eaton st location the counter guy is the best he there every minute with everything you need or ask the guy is the best
Keith P.I may have missed pre-rental messaging that there is no guarantee under normal circumstances that the time reserved will be the time the unit is available. The preceding driver returned the vehicle 28 minutes late which set off a domino series of adjustments I was required to make, nor the least of which was pushing our move deeper into 100+ degree heat index after I'd worked hard to avoid that exposure for my helpers -
George B.The customer service contact information was not good. She needs more training on your products and she needs to listen to the customer.
Michael C.The location seemed fine. It was well lit, spacious, and the dropbox for the keys were easily seen.
Adam H.Send me a email I can respond to with some pictures of the truck given to me with a missing vent cap on the gas tank. Gas cap warning was on and was told that the mechanic said it was ok to drive because the gas cap wasn't missing. It wasn't till I put $60 in gas when I left the rental location and got to watch gas pour all over the road till I inspected the tank and noticed the vent cap on the top of the tank and about enough gas on the ground to warrant a call to the state duty officer. Needless to say I'm not impressed at all and will be happy to share my experience to anyone that would like to talk. Again happy to send you some photos of my “safe truckâ€. Neal
Neal S.There wasn't a dolly in the truck, which I had reserved. I will expect that charge to be removed from my bill.
Tessa W.I might, but I would advise someone to try to pick up from a live agent rather than using the app. The app is very clunky. It took at least 25 minutes to pick up the unit, and then it crashed when I retuned it and I could not return to the picture-return process, so I had to re-enter a phone queue to confirm the return had been received…
Christopher P.I feel like it's perfect
Solomon O.Guy working the desk was great. Same guy getting and dropping off.
Dave C.The remote check in and out process is very long and tedious. I won't do it again
Jacqueline B.The service was great and the cost was great. I could not figure out why the dang thing kept shaking at slow speeds.
Joseph S.Open sooner in the morning . Also take cash app cards for payment.
Jeff V.I reserved a dolly and I got charged for it, but it was not in the car. The truck was not well maintained to provide a normal driving experience
Bahram R.Truck was in good shape, but you need to maintain the engine (check engine light)
Jon R.The U-Haul web site was down all day. Luckily it was working when we picked up the truck. Other than that. It was great!
Raniery D.I ordered a dolly with my truck and it didn't come with one.
Jonathan H.Didn't like that I was unaware they would be closed and I would be doing it on line
Jodie T.The better location in the area for sure. Thank you for being a reliable and friendly place.
Pader X.The employee seemed extremely preoccupied with his personal laptop and was not interested in interacting with the customer.
Hamid K.Cab was very dirty as well as the back was not swept out. There was cat food all over the back, light was broken and not working and I had to put windshield wiper fluid in the truck. It had no wiper fluid.
Mary Jovilla T.Communication is key especially when getting charged for stuff I did not receive. When I received the truck the fuel level was on empty and had to pay for extra fuel to brink it to 1/4 tank
Paul D.UHaul staff were superb helping get trailer on and off. Lot was pretty full so I appreciated the help.
Craig W.Everything went well.
les B.Ensure all vehicles are ready to go. The van we reserved had its keys Locked in it, and the following two vehicles were not ready to go. The 4th vehicle we tried was rentable.
Mike D.Missing dolly, how to return uhaul video did not mention filling the gas tank back up.
Jeffrey D.It would have helpful to be able to pick up the trailer at the same location that I order at. I had to pick up the almost 30 minutes away from the location I order from but other than that everything was great!
Latasha S.Couldn't find the actual building, and they equipment that I requested wasn't there. The truck wasn't warmed up the back door was frozen shut and they guy acted like he really didn't want to help me or be there
Lynnae L.We had issues with the site finding our location and we tried it with an iOS and android phone. We were able to change some settings and it finally worked. We also had issues with the site accepting the pictures. The tank was almost on empty so i had to make a stop for gas and ended up leaving slightly more than a half a tank which I feel U-HAUL should give you a discount for. The drop-off was as easy as parking the vehicle and dropping keys in the drop box.
Steven S.I was overcharged and they did not answer the phone or call me back.
Domonic G.Have longer evening hours.
PAULETTE J.The mobile pick up process took a very long time to complete. Some of the information needed for mobile pick up could have been entered ahead of time. Retuning the truck also took an extremely long time. It is a nice alternative to pick up/drop off but the process was very time consuming.
Richard A.Remodel the interior of the office space. It was fine for me but looks like it could use a face lift
Paul E.Ordered a dozen blankets Got 0
ALEXANDER R.Better instructions on where to drop-off uhaul on weekend.
KATHLEEN W.There was a lot of snow in the parking spots.
Lauren B.I been dealing with the front desk Clark for 2 years he great very helpful to me every time
Payne K.Rude customer service, not helpful, have been shuffled to multiple people to talk to and each person shuffles me to another person without actually helping me. Digital copies were signed without me actually signing them and were signed by staff.
Mandy F.The android app freezes and crashes but somehow it got me through the checkout process. The padlock is a thoughtful addition but the one provided would not close. All the extras I ordered were inside the truck and everything else worked as expected. I appreciate the easy reservation process and the no-hassle check-in for returning. Would definitely use U-haul again.
Terry E.The return procedure online was excellent but I didn't see it until after I returned the vehicle.
Jennifer W.I was in real need of a truck. I didn't realize UHaul was closed due to a meeting… but fortunately one of the workers came to assist me anyway! Thank you so much!!!
Wanda C.This location was closed when we returned our truck. Granted there are great instructions online for returning the truck but possibly marked spots to park it in and clear instructions for the key drop box.
Mark P.We were given a UHaul without the code for the lock. Looking for it and waiting for customer service to help set our move back by nearly two hours. We were told we'd have a refund claim submitted by customer service and I hope this happens, otherwise I won't be using UHaul again.
Amelia B.No one on site to assist with getting the truck.
Amber P.Joseph was very supportive to the request for storage under very short notice and duration. Thank you for assisting me during this period.
Michael S. | Expérience généraleFacility was over priced for the value. I was locked out of gate unable to acces my truck losing $1 000' revenue almost list my contract .
Douglas G. | Expérience générale