Évaluations des clients Daves Fifth Ave Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Daves Fifth Ave Station

Cote générale :

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Deonarine P.
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Poor condition of vehicle total garbage

Nickie W.
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The manager was very rude and dismissive receive uhaul with inside WET with puddles of water

Glenn G.
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Very helpful, friendly and efficient.

Trecia-Ann C.
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Le client n'a pas laissé de commentaire.

Darrel W.
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Be able to checkout before 8am

john M.
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Le client n'a pas laissé de commentaire.

Altie M.
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You need to make it clear that a counter check-out is not available. My friend was trying to pick up the truck for me in Mount Vernon, NY. He does not have a smart phone. I had requested a counter pick-up, but then the morning of the reservation, I was informed that the counter pick-up would not be available. My friend could not access the truck. I had to drive 25 miles, from Brooklyn to Mount Vernon, NY, in order to pick up the truck, then drive it back to Brooklyn. Then I had to pay a $20 fee because my friend could not return it by checking out with someone at the counter. It was awful.

dondilyn B.
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Everything about renting the trucks from there. I didn't know the rate went up on the truck if you go over the miles

Kwahiwi E.
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You guys over charge when I return the car in time.

Penika A.
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Le client n'a pas laissé de commentaire.

Bonnie A.
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Seats & arm rest filthy, rec'd dirty moving pads. Difficult to check in online. Dave completed the process.

deming john Y.
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Le client n'a pas laissé de commentaire.

Tanya H.
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Le client n'a pas laissé de commentaire.

AARON W.
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Le client n'a pas laissé de commentaire.

Aleisha M.
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This location is fully stocked with vehicles.

Clifford J.
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I paid for a Dollie....there was NO dollie

James R.
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The problem is not the localization is uhall it self sucks, I will used a next company to do my business

Sophia L.
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Le client n'a pas laissé de commentaire.

Rainier M.
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Luis Muniz Jr was the rep that managed my online/on the phone help. He was professional and very compassionate in a difficult time during this epidemic. I'd love to shout him out and tell him thank you. With his help, I was able to help move my mother after my father's passing. Thank you. :)

M B.
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Le client n'a pas laissé de commentaire.

Maricelis A.
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Make sure this location does what is right. A one day rental cost $245.00. I still don't understand why. I think this will be my last time using U-Haul if this is not straighten out.

DAVID F.
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DAVE'S was professional, courteous & efficient. I would definitely use this facility again and would recommend family & friends to do the same. 5 stars!

Paola P.
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Nothing

Bobby M.
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Great customer service

Aletha C.
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Location had no dolly or hand truck.

okwuchukwu E.
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You are ok

Cerdan L.
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Very neat older black guy with the world on his soldered and a nasty ass attitude... Stay clear of this grumpy old man and his empty business...

kristin M.
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Le client n'a pas laissé de commentaire.

carolina P.
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The guys were friendly. I ultimately figured everything out on my own but it would have been nice if he had explained a thing or two.

Yhara P.
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Great service, quick and simple

Joseph D.
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advise prior the return procedure before leaving

Jesus E.
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Le client n'a pas laissé de commentaire.

Jose G P.
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I think nothing. I had a good experiance.

Shawan M.
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Since it was a self rental, the workers were no help. When I picked up the truck, it was an almost 30 min wait while I "waited for approval". Returning the truck was even worse. I drove 3 miles and they tried to charge me over $4000 saying that I drove over 2000 miles (in 45 min). It ended up getting resolved thru email but it was extremely time consuming. I'd rather rent from a site with workers

Angela C.
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Good location for me. First time renting a uhaul truck and it was a good experience. Nice customer service. Thank you.

Jaime N V.
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Le client n'a pas laissé de commentaire.

Antonio C.
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The truck was very dirty like It was used for landscaping, I had to sweep and use the mats I rented to cover the floor of the truck instead of my furniture. I used mattress cover but I think the corner unwrapped and got it dirty.

Tiffany D.
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Le client n'a pas laissé de commentaire.

Shaquan D.
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Le client n'a pas laissé de commentaire.

ANGELA M.
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Le client n'a pas laissé de commentaire.

Carol H.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Georgette M.
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This UHAUL location 263 S 5th Avenue Mount Vernon, Ny 10550 is THE WORST UHAUL LOCATION EVER to rent from. I had a scheduled pick up for 3pm and the guy arrived at 3:40pm. By this time quite a few other people came in to pick up their UHAUL. The guy at this location is not to be trusted. Do not TRUST HIM OR ANYONE AT THIS LOCATION not even the elderly man. I told them that the van was dirty and wanted to switch but the elderly guy who gave me the van said “they all are dirty”. The van had dog hairs all over and the odor was the smell of dirty dogs, extremely offensive. I also mentioned to the guys that the mileage was incorrect. The mileage on the 9' van did not match my paperwork. They said it's fine don't worry about it. They mentioned that they were aware and continued with the other customers. When I returned the vehicle they charged me for 129 miles. The owner refused to give his name which I believe is Dave. Nonetheless they overcharged my debit card. They advised that I contact UHAUL because they could not do anything. Also called UHAUL and spoke with Rebecca at 8008431867 and she told me that a manager would get back to me. Of course no one called. I will be contacting the authorities and the media to help me get my refund! This is totally unacceptable!

Jennifer M.
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We had to wait in the parking lot for an hour past our pick up time for the previous customer to return the trailer.

dennis H.
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This location and service is just perfect for my needs. He does not have that fraudulent income raising sign in his office saying to bring back truck dust free like your other agent at 114 mt Vernon ave, mt Vernon ny. I took back truck broom clean and was NOT charged $50 like your other fraudster at the other address which I will never go back . I have also gone to another location at beechwood ave in new Rochelle and there were no signs for $50 cleaning fee.

George J.
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Le client n'a pas laissé de commentaire.

David A.
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Le client n'a pas laissé de commentaire.

Shante C.
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Excellent service.

Kelva B.
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Le client n'a pas laissé de commentaire.

Jose G.
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Good customer service. The app is nice.

WILFREDO L.
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Le client n'a pas laissé de commentaire.

Alex H.
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Location is advertised as a full service gas station. Pulled up to a pump and was met by an employee. When informing him I would like to pay for the gas myself prior to returning it he stated they no longer sell gas and said it was too late . The employee then recorded the mile and fuel information and brought me inside. I was then told the difference in fuel (25 miles) would 'probably' be $10 and I was charged that amount. Very sketchy unfriendly location.

Dave K.
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Le client n'a pas laissé de commentaire.

Jairo N O.
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Le client n'a pas laissé de commentaire.

LUIS P.
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Le client n'a pas laissé de commentaire.

WILLIE RICHARDS G.
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Le client n'a pas laissé de commentaire.

WILLIE RICHARDS G.
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They are very pleasant and nice to deal with and are very accommodating. They are the first place I go to when I need to rent a truck and I rent them quite regularly. I often recommend them to others.

Louis C.
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Le client n'a pas laissé de commentaire.

Derrol R.
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Le client n'a pas laissé de commentaire.

Brian Y.
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Le client n'a pas laissé de commentaire.

Elton R.
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Customer service was dry at best. Only need a 10ft truck and for a few hours and it cost me almost 2 hundred dollars. Rented this same size from another location and it was much cheaper and the service was much better.

Gladys M.
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Le client n'a pas laissé de commentaire.

Dominique H.
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Remove this location

VINCENT R.
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Le client n'a pas laissé de commentaire.

Michael M.
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The owner was very easy to work with and helpful. Super simple to pick up the truck. Everything was ready and waiting.

thomas B.
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Le client n'a pas laissé de commentaire.

Christopher P.
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Le client n'a pas laissé de commentaire.

Michael U.
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N/A

Daniel D.
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Le client n'a pas laissé de commentaire.

Juan T.
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Le client n'a pas laissé de commentaire.

Paul F.
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The MyUhaul procedure for logging in the drop-off didn't work. The app never acknowledged my location, so I just took my chances and droped the keys in the box and left.

Tiffany A.
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Good customer service.

James C.
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Le client n'a pas laissé de commentaire.

Darlene P.
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Le client n'a pas laissé de commentaire.

JOZEF C.
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This is more of a comment for UHAUL in general - and not about Daves. The keys were left in a lockbox.To access it - I had to go through a bunch of steps online which took a while. I'll say I'm really glad that I happen to have my laptop computer with me, because I couldn't imagine doing that all on my phone with the photos, and the verifications, etc. You may want to give your customers a heads up about this.

Jevonn T.
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Le client n'a pas laissé de commentaire.

Melissa W.
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Le client n'a pas laissé de commentaire.

Lamar C.
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This location at 247 w fourth st mt Vernon has the worst service and disrespectful people working there.. the guy told me he doesn't care call the 800 number.. in my Vernon on 4th ave. I will never use them again and I will make sure nobody I kno uses them.. completely dissapointed

Roger P.
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Le client n'a pas laissé de commentaire.

Juliana C M.
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Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

William M.
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Great service . great job. Looking forward to using you guys again. Thank you.

Opu M.
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Truck was unavailable at first location. Got a call from this location informing me that if I'm not there by 4:30, I can't get the truck because they will be closed at that time. I went so far as to explain that I'm traveling from over 200 miles away. This call was made 48 hours before, I had reserved the truck a month in advance. Had to beg someone else to go get the truck and us their card to pay.

ELYSE S.
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Le client n'a pas laissé de commentaire.

nzabanita F.
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Le client n'a pas laissé de commentaire.

Juan M.
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Le client n'a pas laissé de commentaire.

Alphaeus M.
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Le client n'a pas laissé de commentaire.

steve J.
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The location was over crowded & clotted, there was no room on the lot to maneuver. The agent was rude & nasty with a very poor disposition. Who refused to accept the vehicle despite having a reservation. Of which I had to call the 800 number to speak to a manager to help in resolving the matter after begging & pleading for almost an hour with the agent. After lifting & moving who needs to go through that type of treatment when they're spending their money especially when the business thrives on customers spending their hard earned money. Lacking, customer service & professionalism.

KAREN H.
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Le client n'a pas laissé de commentaire.

Enjoli M.
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Keep available equipment in all locations

Martin C.
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Le client n'a pas laissé de commentaire.

Lyle C.
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Le client n'a pas laissé de commentaire.

KAREN H.
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Le client n'a pas laissé de commentaire.

alison O.
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Le client n'a pas laissé de commentaire.

Sharla B.
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Le client n'a pas laissé de commentaire.

Travis C.
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Le client n'a pas laissé de commentaire.

CLIVE P.
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As for me everything was good the next customer will feel the same

William S.
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As a customer I know prices are probably different at each location, but there really should be a guide line where the differential is not hurting the customers experience. But overall Dave's Gas station was good.

damian B.
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Le client n'a pas laissé de commentaire.

Kirk W.
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Pick up and drop off was very easy. Truck was ready to go. No complaints here.

Non reviews have been submitted for this location.

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