No commentRanson D.
Customer Reviews for Daves Fifth Ave Station
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mount Vernon, NY 10550
(@ 4TH ST)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 12h pm
- Dim : fermé
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This brand new van I had a broken air conditioner and it was 90Â°. The owner of the location did not want to change it or even seem to care about the issue.KENRICK M.
First thing I rent a 29,99 $ 15 feet and truck for 24 hours, received the truck dirty with dirty water in the front on the floor back was not the cleanness either but I too photos, upon return I wash the box of the truck only used it for moving furniture and they charged me 25 $for cleaning - lie, also charge my card 110 $and I dont know what for! it just does not make sense.ONICAA R.
A/C did not work in vehicle. Parking in drop off location was difficult due to entrance being blocked by cars in the neighborhood.Aliya B.
Worse experience we ever had! Will never use uhaul againChevon B.
Vehicle was in poor condition but still operableParasnauth G.
I booked a van for my move, and I choose the 24/7 option that's wonderful. However, when I arrived, I started the check-in process, everything going well. when the app showed me the photo of the van I located it and everything was parked perfect. Proceed to get the key in and then the problem starts, I took the key and went to start the van, but the key belonged to another van that was parked behind the other vans making access impossible. I called support and no one helped me, they told me they couldn't do anything since I had the key. I explained everything that happened and I just wanted to cancel and not be hired for anything. But nothing was done in my favor. I then left the key in the return box and completed the process. I highly recommend this place!Abdon M.
Le client n'a pas laissé de commentaire.Lisa T.
Le client n'a pas laissé de commentaire.NANA O.
Le client n'a pas laissé de commentaire.Jason T.
Le client n'a pas laissé de commentaire.MICHAELDORAN C.
It took me longer to get vehicle than the moveAlfred W.
Le client n'a pas laissé de commentaire.Jamella C.
'My location was changed and I was not notified. When I called customer service and the scheduling department, I received terrible customer service from UHAUL (Not Dave's, dave's was great). The UHaul representative said "It sounds like you don't want this truck, should I cancel it so someone else can have it?" When I had explained to him I was moving from NYC to Ohio. The changed location was difficult for me to access when I was already experiencing a stressful move. In general, I would not recommend UHaul to anyone ever again.Hannah T.
Le client n'a pas laissé de commentaire.Cecilia P.
I went to That location expecting to be helped by someone. He man at the counter told me to get the keys from a locked box, by unlocking with a code. I did not received any code in any email or txt msg. About 20 mins later while I was still on the phone trying to get a unsullied customer service employee to help me, another guy comes in from the Dave's Fifth Ave station hands me the keys of the truck. I was confused.Jose C.
Le client n'a pas laissé de commentaire.Michael B.
Help them thru the process of retrieving the truck.Veneese T.
I got a little less than half a tank gas and return the same. However I was charged 13,00 $ for gas.Barbara W.
The lot owner didn't help at all even with answering a question, 2 of the agent that was supposed to help me get approved just completely ignored me and closed the window at me , I provided with more than 5 numbers for them to call and verity me my brother and also my aunt said it was only an voice mail message they did not receive no call, it took me hardly about an hour or so to get out of that parking lot in a super hot day, and I think the 2 agents that didn't help me did not care at all worst experience of it allMagdi A.
Give an option for a temporary ID paper to be scanned when the ID didn't arrive yet. It's less hassle and takes up time. Other than that easy online process.Jaleesa S.
Le client n'a pas laissé de commentaire.Phillip P.
I was charged over 10 $in additional fees that were not disclosed to me. It was very expensive to rent a small van for a 12 mile trip. Not worth it at allShara T.
Don't tell me my bill was 36 $.+. but charge me 56 $.+Antoney E.
Took them a min to find the keyCurtis C.
Le client n'a pas laissé de commentaire.Julissa V.
Staff are very nice ! In New Rochelle there are terribleEder Z.
Store supposed to open at 8am. But It was not opened.i wait until 8:30am. And I used the online drop off.Feng C.
Le client n'a pas laissé de commentaire.Juan P.
Poor condition of vehicle total garbageDeonarine P.
The manager was very rude and dismissive receive uhaul with inside WET with puddles of waterNickie W.
Very helpful, friendly and efficient.Glenn G.
Le client n'a pas laissé de commentaire.Trecia-Ann C.
Be able to checkout before 8amDarrel W.
Le client n'a pas laissé de commentaire.john M.
You need to make it clear that a counter check-out is not available. My friend was trying to pick up the truck for me in Mount Vernon, NY. He does not have a smart phone. I had requested a counter pick-up, but then the morning of the reservation, I was informed that the counter pick-up would not be available. My friend could not access the truck. I had to drive 25 miles, from Brooklyn to Mount Vernon, NY, in order to pick up the truck, then drive it back to Brooklyn. Then I had to pay a 20 $fee because my friend could not return it by checking out with someone at the counter. It was awful.Altie M.
Everything about renting the trucks from there. I didn't know the rate went up on the truck if you go over the milesdondilyn B.
You guys over charge when I return the car in time.Kwahiwi E.
Le client n'a pas laissé de commentaire.Penika A.
Seats & arm rest filthy, rec'd dirty moving pads. Difficult to check in online. Dave completed the process.Bonnie A.
Le client n'a pas laissé de commentaire.deming john Y.
Le client n'a pas laissé de commentaire.Tanya H.
Le client n'a pas laissé de commentaire.AARON W.
This location is fully stocked with vehicles.Aleisha M.
I paid for a Dollie....there was NO dollieClifford J.
The problem is not the localization is uhall it self sucks, I will used a next company to do my businessJames R.
Le client n'a pas laissé de commentaire.Sophia L.
Luis Muniz Jr was the rep that managed my online/on the phone help. He was professional and very compassionate in a difficult time during this epidemic. I'd love to shout him out and tell him thank you. With his help, I was able to help move my mother after my father's passing. Thank you. :)Rainier M.
Le client n'a pas laissé de commentaire.M B.
Make sure this location does what is right. A one day rental cost 245,00 $. I still don't understand why. I think this will be my last time using U-Haul if this is not straighten out.Maricelis A.
DAVE'S was professional, courteous & efficient. I would definitely use this facility again and would recommend family & friends to do the same. 5 stars!DAVID F.
Excellent service à la clientèleBobby M.
Location had no dolly or hand truck.Aletha C.
You are okokwuchukwu E.
Very neat older black guy with the world on his soldered and a nasty ass attitude... Stay clear of this grumpy old man and his empty business...Cerdan L.
Le client n'a pas laissé de commentaire.kristin M.
The guys were friendly. I ultimately figured everything out on my own but it would have been nice if he had explained a thing or two.carolina P.
Great service, quick and simpleYhara P.
advise prior the return procedure before leavingJoseph D.
Le client n'a pas laissé de commentaire.Jesus E.
I think nothing. I had a good experiance.Jose G P.
Since it was a self rental, the workers were no help. When I picked up the truck, it was an almost 30 min wait while I "waited for approval". Returning the truck was even worse. I drove 3 miles and they tried to charge me over 4 000 $saying that I drove over 2000 miles (in 45 min). It ended up getting resolved thru email but it was extremely time consuming. I'd rather rent from a site with workersShawan M.
Good location for me. First time renting a uhaul truck and it was a good experience. Nice customer service. Merci.Angela C.
Le client n'a pas laissé de commentaire.Jaime N V.
The truck was very dirty like It was used for landscaping, I had to sweep and use the mats I rented to cover the floor of the truck instead of my furniture. I used mattress cover but I think the corner unwrapped and got it dirty.Antonio C.
Le client n'a pas laissé de commentaire.Tiffany D.
Le client n'a pas laissé de commentaire.Shaquan D.
Le client n'a pas laissé de commentaire.ANGELA M.
Le client n'a pas laissé de commentaire.Carol H.
Le client n'a pas laissé de commentaire.Michael M.
This UHAUL location 263 S 5th Avenue Mount Vernon, Ny 10550 is THE WORST UHAUL LOCATION EVER to rent from. I had a scheduled pick up for 3pm and the guy arrived at 3:40pm. By this time quite a few other people came in to pick up their UHAUL. The guy at this location is not to be trusted. Do not TRUST HIM OR ANYONE AT THIS LOCATION not even the elderly man. I told them that the van was dirty and wanted to switch but the elderly guy who gave me the van said â€œthey all are dirtyâ€. The van had dog hairs all over and the odor was the smell of dirty dogs, extremely offensive. I also mentioned to the guys that the mileage was incorrect. The mileage on the 9' van did not match my paperwork. They said it's fine don't worry about it. They mentioned that they were aware and continued with the other customers. When I returned the vehicle they charged me for 129 miles. The owner refused to give his name which I believe is Dave. Nonetheless they overcharged my debit card. They advised that I contact UHAUL because they could not do anything. Also called UHAUL and spoke with Rebecca at 8008431867 and she told me that a manager would get back to me. Of course no one called. I will be contacting the authorities and the media to help me get my refund! This is totally unacceptable!Georgette M.
We had to wait in the parking lot for an hour past our pick up time for the previous customer to return the trailer.Jennifer M.
This location and service is just perfect for my needs. He does not have that fraudulent income raising sign in his office saying to bring back truck dust free like your other agent at 114 mt Vernon ave, mt Vernon ny. I took back truck broom clean and was NOT charged 50 $like your other fraudster at the other address which I will never go back . I have also gone to another location at beechwood ave in new Rochelle and there were no signs for 50 $cleaning fee.dennis H.
Le client n'a pas laissé de commentaire.George J.
Le client n'a pas laissé de commentaire.David A.
Excellent service.Shante C.
Le client n'a pas laissé de commentaire.Kelva B.
Good customer service. The app is nice.Jose G.
Le client n'a pas laissé de commentaire.WILFREDO L.
Location is advertised as a full service gas station. Pulled up to a pump and was met by an employee. When informing him I would like to pay for the gas myself prior to returning it he stated they no longer sell gas and said it was too late . The employee then recorded the mile and fuel information and brought me inside. I was then told the difference in fuel (25 miles) would 'probably' be 10 $and I was charged that amount. Very sketchy unfriendly location.Alex H.
Le client n'a pas laissé de commentaire.Dave K.
Le client n'a pas laissé de commentaire.Jairo N O.
Le client n'a pas laissé de commentaire.LUIS P.
Le client n'a pas laissé de commentaire.WILLIE RICHARDS G.
They are very pleasant and nice to deal with and are very accommodating. They are the first place I go to when I need to rent a truck and I rent them quite regularly. I often recommend them to others.WILLIE RICHARDS G.
Le client n'a pas laissé de commentaire.Louis C.
Le client n'a pas laissé de commentaire.Derrol R.
Le client n'a pas laissé de commentaire.Brian Y.
Customer service was dry at best. Only need a 10ft truck and for a few hours and it cost me almost 2 hundred dollars. Rented this same size from another location and it was much cheaper and the service was much better.Elton R.
Le client n'a pas laissé de commentaire.Gladys M.
Remove this locationDominique H.
Le client n'a pas laissé de commentaire.VINCENT R.
The owner was very easy to work with and helpful. Super simple to pick up the truck. Everything was ready and waiting.Michael M.
Le client n'a pas laissé de commentaire.thomas B.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Juan T.
The MyUhaul procedure for logging in the drop-off didn't work. The app never acknowledged my location, so I just took my chances and droped the keys in the box and left.Paul F.