We initially made a reservation to pick up a 10" truck PLUS two dollies. However, upon arrival, we encountered a frustrating situation. Despite our reservation, we were unable to obtain the keys, and ended up waiting on hold with customer service for over 30 minutes. After this lengthy wait, we were informed that there was no one available to provide us with the keys. So, basically, making a reservation was useless and a waste of time. The customer service representative we spoke to was polite and offered to make another reservation at a different location if anything was available. While she was able to secure an alternative vehicle for us, it was smaller and lacked the dollies we had originally requested. As a result of this, not only did we have to travel to a different location despite already being at the original one, but we also encountered difficulties fitting all our belongings into the smaller truck. Additionally, because we had no dollies, we had a very hard time manually carrying everything ourselves. Overall, this experience was extremely disappointing and has left us with a negative impression of U-Haul. Most likely will never be using UHAUL again. Horrible experience.
Jenifer Giron Godoy
Customer Reviews for Deer Lake Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I had to wait 40-45 minutes to pick up the van. The person in charge said the system is down. I tried to check in online but it said call a number. I called them but they put me on hold for 15 minutes. I had to wait 40-45 minutes to pick up a reserved van. Also, in my reservation, I didn't choose 16 dollar collision insurance but I realized that the person in this store charged me for that. Bad experience! I will never use your service.
Amin AbnaviThe key was stuck for half an hour with the place where they stored. It would be more convenient for customer if they would help us unlocked it and hand it to us instead of us unlocking it.
Jamil de VeraThere are several issues which do not pertain particularly to this location. One is that only vans are available. It would be nice if a small cube truck was available. The second is the very lousy software that uHaul uses - the location was unable to get it to work (and I have had problems too) when I returned the vehicle. That's a big Zero out of five for you. Lastly the fuel in the vehicle. I was told the vehicle was full, and I refilled it right up just before I returned it. But in reality it was not full - perhaps down between 1/8 and 1/16 on the gauge - an undetermined amount as who knows how accurate the gauge is. This should have been detected and the previous customer criticized - why nickel and dime the next customer?
Richard MerchantThey should have faster internet service.
Eui JangNot clean, lock box for key didnt work, was given wrong truck at first which didnt match the licece plate.
MICHAEL DE FEOLocation is convenient. The van could've been clean on the outside.
Eric MuirIt's already good service
Sunny LamThe Uhual telephone number at this location needs an update.
Xiuyuan XuI was waiting for hour pass my pick up time. I was on hold for good 30 minutes before speaking to someone.
Paul DrummondKlm problem
Adil DhilouProbably the worst customer experience I have ever had.
Neall RyonThere’s a need for streamlining of the checkin procedure, it’s currently time consuming and not clear enough.
Dinesh DaultaniIt took me 30 minutes to pick up my van because the verification process didn't work properly due to the night conditions. It's highly frustrating and unpleasant. Same with the drop off process. Pictures are both accepted or the app crashes. I lost a lot of paid time just for verification which is not fair from the customer's point of view. At least make the start time starts after I enter the vehicle.
GEORGI GANCHEVBeautiful driving Cargo Van. Easy to load and manuver. Excellent on gas. Thank you!
Beverley OndegoSetup took about 30 minutes before keys were handed over. Service provider had technical issues and held us up.
Connor M JensenI paid about 150 dollars overall between gas and the hidden fees.
kyle sheppardDrivers side rear indicator lights were broken. Van could use a wash, inside and out.
Tom LensinkThis new online system was very time consuming, I have rented many times with U-Haul and it was always done with a quick paperwork signing and this new online system took three times as long, not impressed and may look to other places in the future! The deer lake market staff and very nice and nothing they could do to make this system any faster
Allison SnowThe key box code didn’t work. Tried many times.
Hiep DaoCar smelled horrible! I had to buy an air freshner from them to not puke inside.
Mehran KafashiaslRien
Tuan Nguyenoutside and inside Van was dirty and I got an extra $5 overcharge for gas, but the system was wrong, the local agent called the manager to verify the mistake, but the manager did not resolve the problem and ask me the customer to call the company customer service to do the adjustment, that's too bad.
Grant LIVan was beat up and dirty inside. Full of parking tickets Location and the guys running it was fantastic Smooth transaction
David HrdlickaMake sure the lock box combination is correct for the vehicle. Prompt customer to take picture of fuel level both before and after as a rentsl agreement requirement
Vernon ThompsonQuicker pickup would be better. The clerk seemed to be new and inexperienced.
Imran Dewjiyou can not charge them double because they got stuck in traffic, as a start. I could not be more disappointed with my experience with UHaul.
Toulouse Theodor Ren