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Robert J
Customer Reviews for Dennis Wilson Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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What a great place to do business! Everyone there is so nice and helpful and they really do what they can to make sure your experience is a good one. Thank you Dennis and I look forward to utilizing your location for all of my u-haul needs. Merci.
richard mThe gentleman was very nice and helpful
David SVery nice employees and owners! Were very inviting to my new town and told me about local businesses and places to enjoy. Wonderful atmosphere.
richard mI actually dropped the truck off in the evening and we didn't see the key drop box but dropped it off the next morning.
Brenda CRepresentative was very helpful and professional
Jerry CFind a different location to drop off, or do it after hours when this place is closed.
Galen ZVery personal and easy to work with.
Angela RThe owner provided excellent customer service.
Kurt BNothing Dennis is professional and knows what he is doing recommend this place and this man well done thank you
Robert TGreat people, great experience
Alvin CCustomer support is poor. 1). Reservation was made 2 weeks prior. 2 days before scheduled pick-up customer support calls and says the closest pick-up will be in another town an hour away. I say that's not acceptable and the lady actually says I'm free to contact Enterprise or Budget! After going around and around she gives me an additional day and $50. Not even enough to cover gas! On top of that, U-Haul calls later and asks if I would take a 12 ft trailer along because they need to get it down to Tucson. They offer $25! Told them no, they increase to $50 and I agree because I thought it would be good to put garage/backyard stuff in. While picking up the truck the agent and I determine that it pushed my limits and would increase the stress of the trip and deleted the reservation. I am grateful he took the time to help me consider it. It would have been a major pain to haul that behind thing. 2) Day before pick-up I call to verify that furniture pads will be ready. Lady assures me no problem. Get there and the agent says he hasn't seen a furniture pad in months! Have to call another U-Haul store and schedule picking up pads the next day. That puts me another 2 hours behind schedule. Agent there was nice but required payment in cash. Don't know where that $ went. 3) hours into a 1100 mile move with a fully loaded 26 ft truck, the check engine light comes on while we're going through the SW desert! Kept driving hoping we didn't break down. Truck made it but I didn't need that stress. Overall, the local agents I dealt with were friendly and helpful. They provided excellent customer service. The reservation coordinators are very poor.
john sKeep it up.
ALAN DWas informed at this location that we were charged an extra $20 because we didn't call U-haul and inform them we dropped off the trailer Sunday afternoon. I must have missed it on the rental contract, but I know I wasn't told about it at pickup. The gentleman on site was friendly and was nice about informing me about the mistake.
Brent RI met Dennis as I arrived in town and he was great offering me any help as I got to know the area as I am new in town. He even knew my friends Father from another town. He was great and I will use him as a rersource
Charles YNo body in
Luis GVery nice place! Dennis was a great guy! He explained everything in detail, and helped me hitch the trailer to my vehicle when I picked it up. Great place, highly recommend.
Alan LThe truck was clean but the truck was not the best, as it sounded terrible and we wondered if it would make it to our destination.
Sandy CVery nice facility and a very nice man.
FRED NYou did good
Ricardo SThe online process was complicated and I had to cal an agent who did not listen or offer much help nothing was explained well for pick up or drop off.
Heidi MDennis was awesome and by far the best u haul experience I ever had and only will go threw his location from now on
Robert MTry arranging a closer pick up site.
Connie BAll good. Dean was very helpful in helping be sure I knew what I was doing!
Tony HDennis was very helpful.
James VNothing, as good as you can get !
Loius FA+
Jacob DFantastic customer service many people could take lessons.
William HThe owner, Mr. Wilson was helpful and polite. He seems very knowledgeable.
Brenda VVery clean and professional!!
clara oDennis was great! However dealing with the U-Haul people over the phone was exhausting. They made several mistakes which put us behind by hours and then wanted to charge us for going over on our time. They also did not have a 15' truck,at no fault of us,gave us a 20' truck and charged us for the 20' price even though it was their fault. We had to call U-Haul SEVERAL times waiting 10-20 minutes on hold each time and on one occasion even being transferred to someone else 3 times!! There is so much more to this story but long story short they messed up our reservation and wanted us to pay for even sending us 30 minutes in the opposite direction of the way we needed to go to get a truck then making us take it back to that same place. Ugh.
brian fWhy does it cost more than 19,95 day as advertised?
Garry SDennis was awesome, friendly and a joy to chat with!
Michael HGreat experience, would definitely rent from Dennis again.
Paul OThe antique automotive atmosphere is awesome. I wouldn't change a thing.
bryan dCharged me way more than was originally agreed upon
Cassandra KVery nice , will use again when appropriate time arises.
GARRY BDennis is always helpful and efficient.. Hooked up the trailer and checked lights...
Tim EDennis was excellent and very friendly.
Tyler BExcellent service à la clientèle. Agent was courteous and very helpful in assisting with the right sized equipment for my move. Highly Recommend this location. Absolutely no problems. Equipment was in excellent working order with seamless paperwork upon picking the rental trailer.
John MI was very unhappy with the customer service I received. I was over charged! No one could fix it and I would have to call back yet again!!
Candace PVery polite and friendly.
Christina NDennis was great to work with. If I need a U Haul again, I'm going straight to him.
Michael VGreat customer service!
Dee Hnone
Gary NI would recommend this company to all. Thank you very much..
TONY MU haul is always my first choice when I'm in need of a trailer. Quick and easy in and out in just a few minutes.
Judy DCan't say much about the location; I used the 24/7 drop-off and that was very convenient. I did like the layout of the trailer parking; it was easy to pull through and just drop it in line with the others.
Michael GQuick and easy!
Nathan SKeep up the good work
Dave Z