Customer Reviews for Depanneur Italien
(U-Haul Neighborhood Dealer)

Évaluation :

1

Caissier vraiment pas aimable a essayer de mescroquer en me chargent du gaz car il disais ke la tank a gaz étais as au 1/4 pourtemps elle étais une coche au dessus j'ai ramasser le camion j'ai fait même pas 2km la lumière du gauge a fuel a allumer le camion étais sensée être au 1/4 étais sa réserve le wiper passager étais scrape donc on ne pouvais pas se servire des wiper check engine allumer sur le camion le truck buckais énormément et rotais des missfire bruit métallique dans lessieux arrière qu'il soit vide ou charger c'étais agressent camion très sale aucunement nettoyer ma fait et pour finir le bonhomme qui me parlais juste anglais quand j'y est dit je ne suis pas billingue mais a servie 3autre client en français mais étais pas foutu de faire avec moi donc je ne recommence en aucun cas se dépôt de uhaul malheureusement la pire expérience depuis 5ans

Évaluation :

2

It was a pretty grody convenience store. I wasn't sure at all they had what I had reserved, and as it turned out, they didn't. They also miscounted the blankets I ordered to protect furniture. I wanted an appliance dolly and they had one that wasn't marked as available. So, I went without supplies I wanted and needed, had to go to a location way farther afield than I needed (and I pay for miles!) There is no reason whatsoever that I could not have the truck I wanted at the location I wanted. They had lots of trucks and I reserved a week in advance. As to the quality of the equipment.... wow, that truck has sure seen better days. It sounded and felt like a bucket of loose screws about to fall apart any second. I felt BARELY safe in it. In other words, VERY poorly maintained. The door locks neede lubrication. The convenience store didn't have any WD-40 (how convenient) and so, I was left on my own. I was expecting better from U Haul. This experience was an exception to the rule in my view, because in the past, the trucks at least felt roadworthy. This one felt like a real struggle. Shift selector, straining engine.... Ugh, The convenience store guy was friendly at least so I can't fault him for that. He was professional and courteous. What bothers me is that I was sent 10 miles out of my way to this location for a truck that SHOULD have been ready at the location I wanted, which has lots of trucks on its lot every day. I should also have had a truck that was in acceptable shape.

Évaluation :

1

Location very remote and scary. They didn't have the dolly and equipment I requested

Évaluation :

3

No windshield washer The guy at the office dont speak french

Évaluation :

2

Pas de lave glace C’est très dangereux et c’est la deuxième fois

Évaluation :

1

PREMIEREMENT PERSONNE NE COMPREND LE FRANCAIS A CETTE PLACE ?? DEUXIEMEMENT... MA RÉSERVATION 70097911 DEVAIS ME COUTÉ $90,78 (MAIL RECU APRES LE RETOUR DU CAMION A 13H05 10 FEV 2024) MAIS VOUS ME CHARGER $148,09 ??? DONC SVP JE VOUS UN REMBOURSEMENT DE $52,31 SUR MA CARTE DE CREDIT , MERCI ET EN ATTENTE DE VOUS RÉPONSE DES QUE POSSIBLE

Évaluation :

5

Notre essence était presque vide. Nous avions du le remplir et à la fin quand on a déposé le camion, on a du reremplir encore une fois l'essence.

Évaluation :

1

I paid for cleaning of the van but I only transported a snowblower which didn’t make a mess but I had to pay for it

Évaluation :

2

The truck was so dirty, garbage all over the place.

Évaluation :

3

Price I reserved with a price of 56$ for 2 hours and 60km. When I finished I had 59 km amd 2 hours and I paid more 80$ Why?

Évaluation :

5

uhaul needs to pass more often at their location to make sure all vehicles are clean. For now since a rent with you guy's the clients cleans every time or almost every time they use your vehicles.

Évaluation :

2

Service in ENGLISH only. (We are in Quebec).... The battery check light was on.

Évaluation :

2

Battery light was on. I ordered boxes, expecting that they would be delivered with the truck and they were delivered to my billing address which is useless...

Évaluation :

5

good service

Évaluation :

5

9/10

Évaluation :

1

Vraiment, cet endroit joue d’indécence à un point que je ne croyais pas possible. Déjà, le véhicule empeste la cigarette et est visiblement mal entretenu. Ensuite, les employés tentent par tous les moyens de gratter des sous, et pas rien qu’un peu. La valve pour le gaz étant manuelle, la dame prend des photos des angles qui l'arrangent, m'a forcé à payer 25 $ alors que j'avais rempli exactement au même endroit où je l'avais pris. Manque complet de respect, on n'y parle pas français et pratiquement pas anglais, compréhension impossible. Mais le pire, c'est évidemment la malhonnêteté. Très très déçu, évitez si vous le pouvez, et si vous n'avez d'autres choix que de faire affaire avec cet endroit, prenez tous les moyens pour prévenir ces stratagèmes (entendez-vous au préalable sur le niveau de gaz auquel ramené le véhicule). Franchement dégoûté, mais bon, j'en retiendrai une leçon un peu moche !

Évaluation :

1

Repassage de camions les gens parlent pas français

Évaluation :

4

Le 15 mai j'avais fait un réservation pour la remorque à utiliser le fin de semaine (du 21 au 22 mai), je trouve irrespectueux d' arriver et non trouver la remorque réservée, vous m'avez fait perdre mon temps, mon essence et ma programmation. Cela montre que vous êtes pas sérieux, nous ne pouvons pas nous fier à vous.

Évaluation :

3

le camion est mal entretenus il y a des indicateurs de lumière et du moteur est toujours allumé. il faut le faire réparer

Évaluation :

1

I asked for a furniture dolly and blankets ... they didn't have any. The lady was speaking only English. She didn't really know what to do. The truck was really dirty inside. The place itself his a mess ... some sort of a convenient store in the middle of nowhere. I refuse the insurance because I have an insurance that covers the rental ... she didn't ask for any proof. A really bad experience.

Évaluation :

1

J ai eu une très mauvaise expérience avec le (sous traitant) un dépanneur qui a refusé de prendre mon numéro de confirmation et qui a créer une nouvelle réservation qui a tout chambouler. Il m'appelle 2 fois par jour et m envois des textos (ou est le camion ???) Expérience horrible deja que le déménagement est stressant mais je me suis ramasser à faire des appels à U hall chaque jour pour expliquer la situation . J ai loué le diable et il n'étais même pas dans le d'épandeur m a demandé de faire moi meme le tour des U hall pour me procurer un.

Évaluation :

2

The truck I originally rented was not available. So I had to pay more for the bigger truck. I was not happy about that. I was told it was not working. The back of the truck was dirty and not cleaned I had to clean it. I would recommend this place only because it's the closest one.

Évaluation :

2

Quand je suis venu récupérer le camion le miroir côté passager été brisé. Le tout avait été reporté dans le rapport d'inspection initial. Mais lorsque he suis allé le rendre chez l'autre détaillant il semblait pas savoir et il voulait me charger pour le miroir 312$. J'ai refusé..et après il a dit c'est correct. Faut faire attention !

Évaluation :

4

To be able to give the service in french. I can speak english but its not the case for everybody

Évaluation :

3

Truck is dirty , 2 Inches dust on dashboard, tires are indicating low pressure , truck needs mechanical inspection , steering wheel vibration

Évaluation :

2

Make sure there are instructions or qualified personnel on site to help with attaching the trailer. I wasn't sure how to operate the ajustable attachment and the lady in the store didn't know either.

Évaluation :

2

1- make sure the vehicle is clean, no garbage left over from previous client rental, no left over packages in the cargo area that I needed to shuffle around in order to get my cargo in 2- fuel level was well below the minimum indicated on the instructions, in fact, it was indicating Empty when I retrieved the truck 3- engine light went on during my trip, and vehicle had difficulty maintaining steady highway speed 4- this was actually a last minute back up plan since the location where we reserved a cargo van, then took the time to call U-Haul and speak to customer service to verify that I would be able to pick it up at 6 AM, ended up being closed and I was unable to retrieve the vehicle at the agreed-upon time . Luckily, I was redirected to this location that was relatively close by, however they did not have a cargo van, and it took nearly an hour to transfer my reservation and re-enter all of my personal info into the system, so I arrived almost an hour late to pick up my cargo from the glass manufacturer where everyone was standing around and waiting for me . I intend to follow up with U-Haul to ensure that we are not charged any additional costs associated with this unfortunate turn of events, we did everything we needed to do to reserve the proper vehicle, and even spent half an hour to get on the phone with someone and verbally confirm everything. We should not be charged anything extra because someone forgot to set us up in their system correctly, and we were not able to get the vehicle we had reserved.

Évaluation :

3

Le camion n'était pas nettoyé à l'intérieur lors de la prise, j'ai dû le nettoyer moi-même. Les clients achetant de la bière sont traités en priorité et le propriétaire ne parle pas français.

Évaluation :

5

Appelle moi besoin de parler

Évaluation :

5

The Operateur of the place is always sympathetic and willing to help! I recommend

Évaluation :

4

WASH INTERIOR AND EXTERIOR AFTER RENTAL THE TRUCK HAS NOT BEEN WASHED IN A YEAR !!!!!!

Évaluation :

1

The trailer need some maintenance and new parts: -the electrical 4 pins wiring harness is way too short and can't connect to any vehicule… I had to buy a 36'' wiring harness extender… -the rear chain is missing the rubber secure part so chain can fall -the tow straps for front wheels are worn out pretty bad, and the passanger side is way too short I wasn't able to use it. At least I had my own 10,000lbs tow strap. -There is no license plate on this trailer… Not the first time I rent a car hauler with Uhaul but this one was by far the worst one.

Évaluation :

4

No plate Numbers .no papier registrement.

Évaluation :

1

I had a 6am reservation for a 15feet truck with SelfPick option with the phone. Well... there was no truck, no service, nothing, just a notification who said " Wait until the opening of the store at 10am" I had to found an Express solution, by chance there was anoter Uhaul Service who was open at 6am. And left one 10"truck. Finally... cost me double Kilometers, double gaz and double Time Rental. Cause my truck was to small and i had to make two travel. Worst service i ever seen.

Évaluation :

2

la plaque d,immatriculation était manquante

Évaluation :

2

Mechanism to lift trailer was missing the crank and was held in place by a strap. The trailer I reserved at another location was to be returned late, so this was the last trailer available in Montréal and I had to take it!

Évaluation :

1

This was the fourth location that I had been assigned. I reserved a 10' truck in west Montreal. They changed it to a 15' in south Montreal. Then morning of my pickup they changed it to Fenlon Falls, Ont. Which is 570kms away?????? Finally all they had was a 26' truck 45 minutes east of Montreal. What happened to all reservations guaranteed? Spent 5 hours on the phone throughout this ordeal. The worst experience.

Évaluation :

2

Difficulty communicating with cashiers in both languages ​​(English-French). The total amount was not clearly explained to me. On taking possession: the truck was dirty, the brakes jumped at the front, the rear left flasher was defective and the parking brake lever was hanging under the dashboard. I appreciate the services of Uhaul, usually I use the service of a merchant in my city who is better structured, but it did the job anyway. thank you

Évaluation :

4

Tout les documents que j ai reçu étaient en anglais. La commis ne parlais pas français

Évaluation :

3

get the trucs full of gaz so when we use it we only need to fill it all up again. not in the middle

Évaluation :

1

I booked it at 10750 boul. Henri-Bourassa for 14PM on departure but the van never arrived. I had to call UHaul to send me to another address for 14:45pm, I booked $38 at departure for 3h of time but I got a bill of $56. I am very disappointed with my experience with Uhaul

Évaluation :

4

The van was ready to go, but not the cleanest. All good besides that