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yves b
Customer Reviews for Depanneur Telmosse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Merci tout c’est bien passé de la prise du thriller à la remise a un autre point de service
CLAUDE Gmonsieur et madame Telmosse sont fort sympathique et serviable
MAXIME DLe MEILLEUR service de Uhaul ever ! Une famille en Or ! Je recommande sans hésiter le Dépanneur Telmosse a Mont Tremblant
STEPHANE gFor such a massive trailer, 6' x12" covered with large tongue there was no crank or wheel to hold it up and connect it to truck. It was very heavy empty and barely liftable and then when it was packed and we needed to remove it from the truck it was impossible!! All trailers regardless of size need that Jack-post or wheel on the tongue. I almost didn't bother taking the trailer it made the job near impossible! The gentleman at the location was organized and the equipment clean BUT he didn't even help get the heavy trailer on and shrugged his shoulders when I suggested a jack-post or wheel be standard! Really really tough experience and not practical whatsoever
NICHOLAS KGreat location and excellent customer service. Bill was well explained , Very glad I did business there. Martin C
MARTIN CDrop off at 11pm
AMANDA SIt was a great experience. The gal who looked after me was very sweet.
BARBARA KToujours une belle expérience au Dépanneur Telmosse.
David MAll good!
Mark SAll excellent, price very attractive.
Yvon Mtrès très bon service et res Courtois il son genial as notre écoute merci as vous tous
alain nIt was fine
Marko PLes gens au Dépanneur Telmosse sont très gentils et serviables.
Thomas pExcellent
MICHEL DThe people at the pick-up location (Depanneur Telmos) are professional and very kind. I recommend that pick-up location!!
caroline pJe déplore le fait que même si vous faites votre ''check in online'', le temps requis pour récupérer le véhicule a été très long (St-Jovite/Mont Tremblant). Il faut accélérer ce service. J'avais choisi 9h00 a.m. et j'ai quitté le dépanneur à 9h35. C'est comme si j'avais fait l'enregistrement en ligne absolument pour rien.
Pierre HI've been at Depanneur Telmosse a few times for Uhaul rentals and they are efficient and friendly.
Francis MMake your reservation on line (what I did) and it will be so easy once you get there. In and out in 15 minutes.
Patrick LHomme et la femme qui travaillent sur place sont hyper gentil et très professionnel
jocelyn aEccellente reception et superbe service.
Paul FWe booked on the internet. When we arrived, they said it was written to pick it up at 120km from here so we had to pay an extra fee of 600$!!! We had the confirmation with us to pick it up here (so do they) but it took us 1h to find a solution. The feeling was very bad and the kept telling us « it's your fault if you decide to book on the internet and not with us ». The fuel tank was very low (we had 750km to do) so bas surprise. The truck was absolutely not confortable and very old (no back up signals or camera, no gps…). Not impressed.
Sylvia NVery pleasant and efficient operators. Would rent there again.
William ODrop off was a breeze and the assistance received from the young lady at the desk made my experience a real pleasure. Thank you for a job well done.
ALAN HGreat service !
Mazen CPfff. Like someone really reading this.... No one cares about your customers services in the head office obviously.
mathieu gThe dropoff lication was closed an hour earlier than expected but all good with the web site
Daniel CTrais bon service et rapide a recommandé
bryan tFriendly, funny, and easy going. Everything was perfect.
Sylvain LService très courtois.
Stephane SGreat staff. Both of then were truly awesome.
Ray MTout était parfait. Le personnel m'a immédiatement accueilli et la dame derrière le comptoir était très sympathique et agréable. Elle m'a tout expliqué. Cela n'aurait pas pu se passer mieux. Merci!
Stephen KStaff is polite. Service is excellent.
michele sThe truck was filthy, the back door was so hard to close and was full of dirt. When we shut the door so much dirt fell on us and our items.
Anastasios DThe windshield wipers did not function well at speed. Not good contact with the window and very difficult to see when washing the windshield. The wipers did not clean the fluid off and obstructed vision. Everything else worked well.
Gregory DMerci pour l'excellent service!
MARIE CExcellent service à Mont Trembkant !
DIM SThe truck delivered was cleaned poorly and was smelly! I called to asked for another truck since I needed it for a clothing show! They told me if I was not happy with it, I shoulv've told them there, they were no other available. The supervisor was there when I called. I spoke to him on the phone, I told him I was going to send pictures but the email he gave me came back. And he did not call back to follow up either! The employee was smoking in front of me while I was looking at the exterior of the truck for inspection! Only did a quick visual inside but did not smell it because of the cigarette fumes. When I called for the reservation, I asked for an inclusion of 1500km for my rental but they gave me 999km included with the week rental! The owner kept telling me that the estimate I had online were never good and that the Uhaul site for reservation was crap! Better to do it with her since she owned the thruth (and showed me a photocopy of uhaul prices)! She knew I was going to Toronto and thats why I asked for 1500km back and forth) she did not give it to me instead she charged me extra km. When I returned the car I was also charged for an extra day....I dont know why because I returned the truck at their opening, I used it for 5 days only. I tried to asked them question regarding the extra Km and day and she denied ever earring me say that! She was arrongant, not looking or listening to me and turned back everything into my face without even trying to listing to me our find a way ....her explinations were not clear just trown into thin air...it was her way or nothing! She shut me out and told me I was baned from Uhaul!!! I have had my business for over 20 years and never would i treat a customer like that. I would like to have an explination on that extra day fee has I did not use the truck and brought it back at the good time. If someone from the customer service can call me back i would appreciate it, I will not engage into another conversation with the owner because I know to well how it will end! Also I will not set foot in that place ever again either! Their reputation follows their action, now I understand!! And the cleanliness of the establishment reflects the poor quality of their service! I have rented cars and trucks all over the state, Europe and Canada never had an issue ansd service like that! Thank you! Best regards
boutique lhelp us to know how mutch gas we need to add to get back the truck at the same gas line.
Boris CFantastic service
John MWow. 3 years later
Dmitry SAline and her family are very professional and friendly. It's the second time I use their services and they are excellent.
annie bEn français svp
supervision tService impecable, remorque disponible tel que prévue et en bonne condition.
Guy PTrès satisfait super service merci,a la prochaine.
Yvon RVery friendly and helpful person at my tremblant
bertrand g