Customer Reviews for Dependable Brakes and Exhaust
(U-Haul Neighborhood Dealer)

178 évaluations

1110 Saw Mill Run Blvd   Pittsburgh, PA 15226

(412) 884-3584

Heures

  • Mon–Tue
    De 8 h am à 5 h pm
  • Mercredi
    Fermé
  • Thur–Sat
    De 8 h am à 5 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/23/2022 - 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(412) 884-3584

1110 Saw Mill Run Blvd
Pittsburgh, PA 15226

Services dans cet établissement :

Heures

  • Mon–Tue
    De 8 h am à 5 h pm
  • Mercredi
    Fermé
  • Thur–Sat
    De 8 h am à 5 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/23/2022 - 1/1/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Santana E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LATISHA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tori G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maggie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorcas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

The truck was backed in so we did not realize the back door was opened until someone told us while driving. The truck wasn't dirty but seemed like the transmission was slipping. Location is not an easily accessible location. You can only only turn into from the same side of the street. There is a barrier preventing you from coming from across the street. We initially passed it and had to travel further down each way to get back to it. They marked the gas tank at 7/16 which it was not quite at (it was slightly below the line) then marked it returned at 3/8 which it was above that line and charged for two gallons of gas. 9 miles and charged for two gallons of gas! That has to be the absolute worst mileage ever. 4,5 miles to a gallon. I expected to be charged for 1 full gallon but was extremely surprised and unhappy that I was charged for two! The guy said “they calculate it. I just put the numbers in” Well he clearly put the numbers in wrong to come with two gallons for nine miles. The truck was not left running at any point other than actual driving. We also returned in about an hour vs the 24 hour original rental due to unforeseen circumstances with the move. We let them know before we even picked it up and it was already rented again for after our return before we even left with the truck. The $20 rental jumped to $64 really fast

Lisa R. 
Évaluation :
3

The lockbox was very difficult to open. Recommend getting a lock that is easier to open.

Andrew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison C. 
Évaluation :
5

Just a nice independent business man trying to make an honest dollar. Just wanted to add this comment so others can see it and give him the business he deserves.

James O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wade M. 
Évaluation :
1

I understand these staff are not actual U-Haul employees, but they should not have any affiliation with U-Haul at all. They were incredibly rude from the second I pulled into the lot, and I mean that quite literally. I pulled in and a woman who was towing a car began screaming and gesturing at me to move out of the way (even though I had come through an entrance). I moved for her and watched her and she did not even need me to move in the first place; she was just being rude and difficult. Then, when I went to actually get my truck, I had a lot of difficulty finding the keys as the app was telling me to go inside to get them. I was unaware the mechanics held onto the keys so I did not understand it meant to go inside to their shop. I had a wonderful U-Haul rep help me over the phone to try to find the keys. She and I searched the lot for about 10-15 minutes. I got near the mechanic shop at one point during my search, which is when a mechanic came out, dangling the keys in front of me and said “Are you looking for these?” There had been two mechanics outside the entire time watching me and neither of them had said anything, even though I was trying the codes on the key lock boxes, among other things which clearly indicated I was searching for keys. I have never had any issues driving a U-Haul in the multiple times I've rented, but these interactions were so distressing to me that I did end up damaging the passenger side mirror because I was not fully paying attention and didn't see a branch/pole that was hanging out into the road. These mechanics were truly as unprofessional and mean as could be and I would never recommend this U-Haul location to anyone. This is especially upsetting because I love U-Haul and have always had really good experiences with the company until this point (although, again, these mechanics really aren't connected to U-Haul).. As a side note, one of the tires on the front passenger side was visibly a little low on air when I first picked up the truck.

Clio R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yanbing C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christna C. 
Évaluation :
5

Very easy and efficient drop off

ALFRED M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

All interactions with the staff at Dependable Breaks and Auto were positive and very nice. The only challenge I had was with U-Haul's site and app.

Sarah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRED W. 
Évaluation :
4

We rented furniture pads. They were covered with dust or some substance that made it impossible to use them or even be in the truck without sneezing coughing developing a runny nose and choking to the point of gagging

NICHOLAS J. 
Évaluation :
5

Everything was great. My only suggestion would be to add signage upon the approach to the location; I drove past it before seeing the return area and had to turn the 26' truck around (which wasn't as enjoyable as it sounds...).

PAUL K. 
Évaluation :
3

Truck not available at the time we went to pick it up. We had to come back to get it after we were told it wasn't there so we had to call uhaul. This was inconvenient and set us back on our move.

MICHAEL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEC F. 
Évaluation :
5

The uhaul location wasn't the problem. It was the customer service reps on the phone that I have a problem with and I would like to speak with someone. The rep checked me in gave me the lock box code but kept calling me back saying the payment didn't go through but I had two pending charges on my credit card because she kept running my card. After keep calling and harassing me I got a text saying they would report the truck stolen. I am not satisfied with how we were treated.

denetta R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
1

This location sold me a service that was way more expensive than it needed to be. When I spoke with customer service, Chris told me that the contract was closed and that they would not do anything to make up for the additional charges. I will be using another rental service next time.

STEPHEN T. 
Évaluation :
5

Keep your prices down low enough that we do not consider buying our own trailer.

CONRAD E. 
Évaluation :
2

Location is difficult to access and exit. Very small parking area. Also, note that location was CLOSED on Wednesday!

Andrew T. 
Évaluation :
1

The guy who manages (handed over the keys and gave contract documents) the facility was not professional at all

Shafiq B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward U. 
Évaluation :
5

The gentleman that helped me was extremely proficient. The location is convenient, Covid restrictions were absolutely followed, and I would return to this location in a heartbeat

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksandr R. 
Évaluation :
1

Stop using this location , The cab was filthy under the drivers chair there was a baby's bottle nipple and all I threw it away there's many pieces of trash in the cab I threw them away behind the passenger seat there is underwear and I believe socks I did not throw them away I left them right there

Robert D. 
Évaluation :
1

This was hardly a Uhaul Pickup location... it only had one truck, which, thankfully was for my rental. But, the location was not in a favorable direction and was in a difficult location to access. I drove past at least 3 other more reputable Uhaul locations to get to this one. Perhaps you are trying to engage with too many locations Additionally, it is not clear that many of your trucks are not for one way rentals Lastly, the web site and logistics system may be favorable to your personnel but lacks detail that is needed by your patrons. Simply saying we'll send you and email or a text the day before for where you can pick up a truck is not all that helpful when you a planning a move. A longer lead time is appropriate and staff that know exactly what is going on with your reservation would be helpful. You're cutting It too close With the time and logistics of your customer.

Eric V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korvin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

susan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanne A. 
Évaluation :
3

I dropped off after hours, so there was no one to provide my direction on where to park or what to do. The link you provided required what seemed to be a lengthy process with my cell phone and I was not about to take pics in the dark. So ... I found the best parking space I could and put the keys in the drop box. The self drop off option is really cumbersome in my opinion.

James B. 
Évaluation :
5

The truck was not available on time. That created a big inconvenience for me. I would like to see a policy regarding latevehicles that would do justice to people waiting for their truck.

Eyas A. 
Évaluation :
3

This was the third location that U-Haul sent me to. I scheduled it for one rental location. Two days before my pickup it was changed to a second location which was further away. The day before my pickup date it was changed to yet another location even further away. It would have been better if I was given a choice of the new location instead of it just being assigned to me.

ROBERT S. 
Évaluation :
1

Absolutely unbelievable that I would be charged for the extra 3 miles over the 50 I estimated when UHAUL moved my pick-up and return location 4 miles away (8 round-trip) from where I rented it from. I made three phone calls to get the rental location back to where I rented it, but the only answer I got was that "you rented it for three days...It's a very busy weekend..." This location was limited access on Route 51 and they assigned me there for a RUSH HOUR pick up time. I chose a local neighborhood rental location for a reason, and rented weeks in advance, but one-day rentals got priority instead. Nope, no UHAUL for me anymore.

Janet S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
3

Poor communication! Spoke with several people and to many unsure of policy! Had to go to several locations to FINALLY get what I needed! Location I was originally to pic up from (McDonald, Pa) no one there at 8a or later even though they posted hrs as open at 8a! Very frustrating and didn't think it would be that difficult!

marty W. 
Évaluation :
5

Everything was quick and easy

Evan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Ivonne R. 
Évaluation :
3

The truck was ready to go and operated above my expectations. However the person at the pick-up location, took my money, pulled the truck around, went back inside, and never gave me any information about operation, safety, tips, etc. I had to figure out everything myself. I was glad to see the truck had some type of engine brake but I had to figure that out myself driving down 7 miles of 5 % grade, 6 hours into the drive. Not the best way to know there was that kind of safety feature. Have the people who hand over a truck take the time to go over operations and safety instructions. Sounds pretty basic and I would have greatly appreciated the time.

Jim E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
5

Much nicer place

Kevin E. 
Évaluation :
2

We dropped off March 9th at 5:45-6:00 pm. Pulled in lot office light was on saw person in there. Light went off I knocked no answer. I understood they were closed. He came out minutes later said can't leave here. I said it was drop off location. The owner said ok then and left. He wanted nothing to do with us at that time. Had locked fence area for U-Haul which would of taken 5 min to do. Left outside of locked area hoping it wouldn't be stolen. He must of been ok with it. I know I wasn't

dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melicent B. 
Évaluation :
1

The guy at the counter was a rude, surly man. I wouldn't recommend that location to anyone.

John C. 
Évaluation :
4

Equipment was ready but not clean. I have to pickup three mattresses so because of that I have to stop at a car wash and cleaning before the pickup

frank G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen T. 
Évaluation :
1

The front desk worker was so rude. This company needs to rethink who they let represent them

MacKenzie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malinda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

danial T. 
Évaluation :
1

If you rent enclosed trailers make sure they dont leak

VICTOR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephen L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH V. 
Évaluation :
3

This location was closed when we dropped off the truck.

Harry K. 
Évaluation :
2

The gentleman working there never acknowledged me waiting was rude once he did and over charged my cc.

Michelle W. 
Évaluation :
2

The gentleman who set up the trailer for me was not familiar with the equipment and did not properly install the chains. When he was questioned about shorter chains he said they are all long because they usually have to set this trailer up for a pick up truck. The chains where ruined by the time I reached my destination in Michigan.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
3

The pick up process itself was horrific. The app told me I couldn't pick up anymore half way through waited on hold for over an hour and they told me they couldn't fix the problem. The customer service with U-Haul is the worst.

Emily M. 
Évaluation :
5

All was good, nothing to suggest

Tom K. 
Évaluation :
5

Super easy. I think the app works great and the initial process to pick the truck up was fast and easy. I would say you guys are doing a great job!

Jill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
3

I was told there would be furniture pads in the back of the truck and there were not.

Rebekah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eugene F. 
Évaluation :
3

Having additional moving supplies available for purchase at this location would be nice.

Paul S. 
Évaluation :
5

everything was perfect. Helped me with a last minute rental request, went out of his way to assist me. Very professional. Excellent location.

janet M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glen M. 
Non les évaluations ont été soumises pour cet établissement.

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