Le client n'a pas laissé de commentaire.
John P
Customer Reviews for Desilets Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The young lady that helped me at this location was awesome!
Ron MRenting this trailer was super easy and convenient. The gentleman who helped me was kind and very helpful. No complaints. Excellent customer service
ROGERIO CWe dropped off after hours, so we can't really comment on much. I do want to note that there should be an adjustment of gas required to be in the tank when having to return the truck to a location 45 minutes further away than what was in the original booking. Adding the extra mileage is fine, but gas that extra drive uses a lot of gas. This would be good customer service. Especially considering that your customer has to drive an extra hour and a half (there and back) at the end of a long day of moving! Merci.
Bethany SExcellent, professional and very communicative. What a great asset to our area, having a business like this. A++
Ryan SDesilet's had my vehicle and the tow dolly ready and lined up for easy hook-up and tow.
Charles VThe trailer pickup was a breaze. The woman that help me was great. Will use this location for future needs and will recommend it to anyone.
kenneth fWoman at Desilets was extremely helpful both before the rental on the phone and during the pick up of the truck. We had never rented a U-Haul before but she made it very easy for us. We would highly recommend this location and would use them again in a heartbeat.
Kathleen DCorporate computer system was down, caused long wait. Employee at location managed the situation very professionally through
Gregory AHad an issue with cell service, trying to do sell check in. System was slow, couldn't get it to work. The owner hung around while we figured it all out, SHE WAS AWESOME!!!!! Your self check sucks by the way.
Robert SI can not remember the name of the woman there that I dealt with but , she was top notch , friendly and accomodating
Michael CThe people seemed more annoyed than helpful. I was told to fill the gas back up, 14 gallons, I only drove 80 miles, so either the truck wasn't filled the last time, or the truck is only getting 6 miles a gallon, either way that's a lot of extra money.
Mark CAs usual, I was unable to upload anything using the UHaul app, including my license, and a picture of the dashboard when I dropped off. Thankfully, I kept a picture of the dashboard, because I was charged for not returning the truck with the same amount of gas, even though I did. The return said 1/8 of a tank, when I clearly had returned it with 1/4 tank. I was charged a fee, and for a few gallons of gas. UHaul customer service accepted my picture and refunded the charges. I don't know if Desilets was the one to erroneously report that the truck only had 1/8 of a tank, but if they did, this should be investigated.
Jennifer BThere was no outside lighting so when I returned the truck and key I dropped the key into the repair box rather than the uhaul drop box. As far as renting from uhaul again, the rental process was difficult and confusing. I rented a small truck that I planned to pick up between 9 am and 12 noon; when I didn't arrive at 9 am my reservation was canceled without notice. It wasted 3 1/2 hours of my time and frustration trying to find another uhaul rental anywhere near my needs and location
Linda GObviously a new place that is not an actual U-Haul. They didn't really seem to know what they were doing. I got charged another $118 with NO explanation as to why. I am less than satisfied with the whole experience & probably will not be returning as a customer.
Sarah L